Dharmendra Shrivastava is seeking a position that utilizes his technical and creative skills. He has over 7 years of experience in technical support, software testing, and application support for healthcare industries. He is proficient in various software, operating systems, and tools. He aims to take on leadership roles and help organizations develop through his communication, problem-solving, and client servicing abilities.

1. DHARMENDRA SHRIVASTAVA
Contact No.: +918817773833
Address: Indus State, Railway Coach Factory Bhopal-462054
E-Mail: dharmendra.shrivastava2011@gmail.com
veer.shri@gmail.com
A Well Renowned Position In The Organization With Which I Work & To Make Full Utilization Of My Creativity
Unified With My Knowledge To Uplift Me At The Zenith Of My Career And Help In The Development Of The
Origination.
PROFILE SUMMARYPROFILE SUMMARY
 Experience in Technical Support & Software Testing in Healthcare industries .
 Have experience in reviewing deliverables at regular intervals and completing project on time.
 Abilities in Software support including creation of Crystal Report,/ execution of functional/ performance/
system/ installation / recovery test and tracking of defects using various tools.
 An effective communicator with excellent interpersonal, analytical and client servicing abilities.
 Expert in developing and maintaining proper relationships with the customers; sorted out operational and
procedural issues with management, work teams and customers.
 Ability to perform in both Process oriented task and Result oriented task.
TECHNICAL SKILLSTECHNICAL SKILLS
Operating System : Windows 98/XP/Windows 7 and well knowledge of Internet.
Applications : Remote Support Tools, Microsoft Technology, C, C++, Asp.Net, MS Office.
PERSONAL SKILLSPERSONAL SKILLS
Quick learner & Performer Self motivated Leadership skills
Bulk Target Pressure handling Underwriting Operations Claims Management
EMPLOYMENT DETAILSEMPLOYMENT DETAILS
BANSAL HOSPITAL,BHOPAL
Feb 2015 To Till Date
Job Role & Achievements
IT ENGINEER (TECHNICAL SUPPORT)
Role: DESKTOP SUPPORT
 Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other
authorized desktop applications
 Install, upgrade, support and troubleshoot for printers, computer hardware and any other
authorized peripheral equipment
 Performs general preventative maintenance tasks on computers, laptops, printers and any other
authorized peripheral equipment
 Performs remedial repairs on computers, laptops, printers and any other authorized peripheral
equipment
 Customize desktop hardware to meet user specifications and site standards Performs work in
compliance within specified warranty requirements
 Interact with numerous computer platforms in a multi-layered client server environment.
 Ensure desktop computers interconnect seamlessly with diverse systems including associated
validation systems, file servers, email servers, application servers, and administrative systems.

2.  Diagnose and quickly resolve a wide range of Windows applications and networking problems to
help minimize downtime.
 Troubleshooting network connectivity in a LAN/WAN environment.
 Requesting and coordinating vendor support.
 Responsible for give Software & Hardware Support on client site location.
 Responsible for networking, design, installation and maintenance services.
 Supporting users and network administrators over the telephone and by email.
OPERATION MANAGEMENT
 Dealing with hardware and application support queries and issues reported to the support desk and
escalated to the Desktop Support Administrator
 Provide user data and application recovery
 User account administration, i.e., account creation and management and password resets on Active
Directory
 Use diagnostic tools to troubleshoot problems associated with network connectivity, and
workstation hardware/software
 Use tools and methodologies to load, copy and customize operating system configurations for
deployment Responsible for the daily switching of backup tapes at the different backup sites
 Provides backup support and assistance to the Network Administrator as needed
 Responsible for tracking hardware and software inventory
 Familiarize end users on basic software, hardware and peripheral device operation
 Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support
Administrator
 Works with vendor support contacts to resolve technical issues within the desktop environment
 Escalate issues and involve experts wherever required in order to resolve issues as quickly as
possible Works with other IT team members regarding new branch builds and upgrades
 Maintains I.T. records and tracking for area of responsibility
 Assisting the network manager with support requests.
 Ensure computer hardware is safe & complies with health and safety legislation.
APPLICATION SUPPORT
 Managing the various Hospital Management Application like HMIS,PACS,CIS
 Provide user data and application recovery
 Provide training to user support personnel in use of system & application
 Resolving urgent and immediate request by various users in a vibrant and demanding environment.
ITSC TECHNOLGY PVT.LTD,BHOPAL
January 2014 To January 2015
Project Handeled: BANSAL HOSPITAL BHOPAL
Job Role & Achievements
OPERATION EXECUTIVE (HMIS APPLICATION/TECHNICAL SUPPORT )
Role:
 Conducts computer training needs assessment by collecting information pertaining to work
procedures, work flow, and reports; understanding job-specific functions and tasks.
 Determines system utilization requirements by researching and testing systems.
 Responsible for give Software & Hardware Support on client site location.

3.  Responsible for networking, design, installation and maintenance services.
 Supporting users and network administrators over the telephone and by email.
 Maintain the company’s network infrastructure.
 Networking and providing support for Windows, and Linux issues.
 Configuration and testing of any new hardware and software.
 Travelling to client sites to help with installs, deployment, and troubleshooting.
 Management of the daily data backup and retrieval scheme.
 Installing and operating Windows desktop and server operating systems.
 TCP/IP networking and hardware maintenance and repair.
 Training new employees.
 Assistance with training of staff and compiling procedural documentation.
 Assisting the network manager with support requests.
Highlights:
 Also working on ERP Based Hospital Management Software INSTA (HMS).
 Demonstrated excellence in preparing system requirements, design requirements, and user guide for
the
Application in effective manner.
 Holds the distinction of creating test cases, test strategies for the application.
 Steered the overall maintenance of application and user profiles accessing the system.
 Pivotal in deploying the new enhancements as per the business requirements.
INFUTURE.COM BHOPAL
July 2012 To Dec. 2013
Job Role & Achievements
CLIENT SUPPORT ENGINEER (HMIS) Hospital Management Information System
Role:
 Receive customer support requests. Classify issues, diagnose problems and resolve non-trivial
issues..
 Provide training to customer support personnel in use of system & application.
 Work with customers & other customer support personnel via telephone & email to resolve
functionality or performance issue.
 Provide both team members & customer with installation, configuration and tuning consultative
assistance through phone and web based support.
 Perform diagnostics, troubleshoot problems, install & upgrade software using remote assistance
tools.
 Give demonstrations & presentation to the Software to make new client in the market.
Highlights:
 Personally interacted with user and client to prioritize user functionality issues .
 Demonstrated excellence in preparing system requirements, design requirements, and user guide
for the application in effective manner.
 Holds the distinction of creating test cases, test strategies for the application.
 Steered the overall maintainance of application and user profiles accessing the system.
 Pivotal in deploying the new enhancements as per the business requirements.
Project Handeled
Project: Hospital Management System (HMS)
Client: Malti Hospital & Test Tube Baby Center
Role: Client Support Engineer

4. Location: Bhopal (M.P.)
Description: In this project we have Installed XENON Express Software in this Hospital. It is a complete
solution of hospital management module like, OPD, IPD, Pathology, Medical Store, Accounts,
MIS
Report, & also done hospital Billing & other module by using this software.
Project: Hospital Management System (HMS)
Client: Lake city Hospital & Institute Of Surgical Sciences
Role: Client Support Engineer
Location: Bhopal (M.P.)
Description: In this project we have Installed XENON Express Software in this Hospital. It is a complete
solution of hospital management module like, OPD, IPD, Pathology, Medical Store, Accounts,
MIS
Report, & also done hospital Billing & other module by using this software.
Project: Hospital Management System (HMS)
Client: Noble Multispeciality Hospital
Role: Client Support Engineer
Location: Bhopal (M.P.)
Description: In this project we have Installed XENON Express Software in this Hospital. It is a complete
Solution of hospital management module like, OPD, IPD, Pathology, Medical Store,
Accounts, MIS
Report, & also done hospital Billing & other module by using this software.
ACADEMIC QUALIFICATIONACADEMIC QUALIFICATION
EXTRA ACTIVITIESEXTRA ACTIVITIES
 I have present a paper in National Level Technical Symposium on MOBILE ADHOC NETWORK
in our College
 Got special performance prize in Inter College Dance Competition organised by Dainik Bhaskar in
Bhopal.
 Got best costume prize in Dance Performance in our College Annual Function.
 Got first prize in Dance Performance in our College Annual Function.
 Runner up in Football Match.
 Got prize in College Level Debate Competition.
PERSONAL DETAILSPERSONAL DETAILS
Fathers Name : Shri G.R. Shrivastava
Languages : English, Hindi
Gender : Male
QUALIFICATION COLLEGE/ SCHOOL UNIVERSITY/BOARD % age
BE (I.T.)
Year-2012
S.AT.I. Technological Institute
Vidisha (M.P.)
RGPV Bhopal (M.P.)
65%
POLYTECHNIC (I.T)
Year-2007-08
S.A.T.I. Polytechnic College
Vidisha(M.P.)
RGPV Bhopal (M.P.) 66.4%
HIGHER SECONDARY S.S.L. Jain H.S.School Vidisha(M.P.)
M.P. Board Bhopal
(M.P.)
50%

5. Marital Status : Unmarrid
Hobbies : Dancing, Listening Music, Cricket, Travelling, Net Surfing,
Nationality : Indian
Address : Indus State, Railway Coach Factory Bhopal (M.P.)-462054
Permanent Address : Durga Chowk Talliya Street No. 06 Vidisha (M.P.)-464001
DATE:
PLACE: [DHARMENDRA SHRIVASTAVA]

6. Marital Status : Unmarrid
Hobbies : Dancing, Listening Music, Cricket, Travelling, Net Surfing,
Nationality : Indian
Address : Indus State, Railway Coach Factory Bhopal (M.P.)-462054
Permanent Address : Durga Chowk Talliya Street No. 06 Vidisha (M.P.)-464001
DATE:
PLACE: [DHARMENDRA SHRIVASTAVA]