Kenneth "Eddy" Horn has over 15 years of experience in training and development roles within the telecommunications industry and military. He currently serves as the Unit Training Manager for the Pennsylvania Air National Guard, where he achieves 100% mission readiness and oversees training programs. Previously, Horn held several leadership positions at Verizon, managing training teams and developing curriculum. He obtained a Bachelor's degree in Business Administration from the University of Phoenix with high honors.

1. Kenneth “Eddy” Horn
6407 Kelly Court, Frederick, MD 21703 - horneddy@gmail.com - (301) 821-3010
Professional Experience
Pennsylvania Air National Guard – Middletown, PA: May 2013 – Present
UnitTraining Manager
Key Contributions
 Achieves 100% mission readiness by managing the Base Training Program in accordance with Air Force Regulations.
 Performs anaylsis and advises work center supervisors on staff requirements for upgrade training resulting in 100%
first time pass rate for correspondence development courses.
 Identifies funding opportunities for Airmen to engage in career advancement training resulting in cost savings of over
$100k annually.
 Prepares executive level briefings to the Commander on the Monthly Status of Training.
Verizon – Hanover, MD: April 2009 – May 2014
Senior Training, Learning and Development
Key Contributions
 Managed and coached over 1,200 technical support representatives to exceed 90% service levels.
 Certified 75+ senior trainers to facilitate leadership, sales and advanced product/solution courses.
 Developed and implemented advanced training curriculum for the National Sales and Data Training teams.
 Trained leadership on the proper esclation processes for network issues resulting in under a 24-hour turn-a-round.
 Developed monthly training with vendors to keep employees advised of new products and solutions.
Verizon – Laurel, MD: April 2007 – April 2009
Supervisor – Data Training Team (Sales)
Key Contributions
 Effectivley managed the training budget of $500k for the National Data Training Team.
 Set up recruitment events to interview and hire job seekers to ensure proper staff of 12+ training professionals.
 Maintained a 98% retention rate for the Northest Area Sales Training Team.
 Performed observations and coaching to ensure quality and consistency of training.
 Developed national training schedule based on business needs, including evenings and weekends when requested.
Verizon – Laurel, MD: April 2005 – April 2007
Senior Trainer (Data Sales)
Key Contributions
 Introduced the data training programs Nationwide by traveling to over 100 locations increasing sales over 25%
annually.
 Manaaged the “Train the Trainer” process for the National Data Training Team, resulting in over 100 trainer
certifications.
 Collaborated with business leaders and training managers to identify training needs and create training calendars.
 Prepared employees for successful sales in data by demystifying data as an engine for customer growth and brand
distinction.
Education & Military Experience
University of Phoenix, Class of 2006 – San Diego, CA
Bachelor of Science – Business Administration
Magna Cum Laude – Cumulative GPA 3.85
United States Navy: 1980 – 1989
California Air National Guard: 1989 – 1992
Pennsylvania Air National Guard: 2013 - Present