Experienced Program Manager.

1. Katrina Cress
4805 Hodfield Ct  Raleigh, NC 27604
317.523.2970  katrinacress@gmail.com
Program Manager
A Recognized Expert in Program Management and Sales
Senior project manager with experience creating and leading large projects impacting multiple
departments. Extensive understanding of process improvement strategies, vendor negotiation, e-
commerce, marketing and sales. Comfortable coordinating information among departments and
providing crucial strategic advice that ensures efficient processes. Skilled team builder, with extensive
experience developing training programs and imparting best practices to junior employees. Proven
ability to collaborate with executive leaders, negotiate mergers, develop high-level initiatives.
CORE COMPETENCIES
 Business/Strategic Acumen  Program/Project Management  Sales/Marketing
 Team Mentoring/Development  Process Improvement  Website Development
 Budget/Financial Planning  Accounting/QuickBooks  Vendor Negotiation
EXPERIENCES AND ACHIEVEMENTS
BEACON HILL TECHNOLOGIES/COMMUNITY HEALTH NETWORK 2012 – Current
Program Manager
Spearhead the creation of a program for consignment sales between the Community Health Network
Physical Therapy & Rehab and MedCheck locations. Advance the program by collaborating with location
leaders to choose products and customize pricing for Network patients. Provide strategic insight to help
create the online store and Inventory Management system still used to process patient orders. Train
employees at various sites on inventory control and order management. Promote
HomeHealthMedical.com to VEI and created the strategy for a successful merger from HHM to
Wellspring Pharmacies. Rebranded the business by working with VEI leaders to develop a new website
and internal e-commerce store for current and future locations and to streamline marketing efforts.
Implemented a training course for the new internal website and now leads training sessions to educate
employees, expand their working knowledge of the new systems, and drive new business development.
 Develop and maintain up to 15 web pages including market place e-commerce capability,
pricing, content, and returns.
 Built and implemented a POS system for offsite locations and create efficient written policies still
used throughout the company.
CANNON IV 2007 - 2008
Customer Service Representative
Supported outside sales representatives and customers by processing client orders and monitoring
orders to provide problem-free delivery to the client. Assessed client requirements and negotiated
pricing and product delivery with outside vendors, leading directly to increased sales and revenue.
Collaborated with technicians to schedule maintenance and repair for clients and followed up with
clients after the technicians serviced their products to ensure they received excellent service and to
address any lingering client concerns. Trained team members to effectively use a new computer
software system, enhancing organizational productivity and efficiency.
SUREKLEEN 2002 - 2013
Owner / President Commercial Cleaning Service
Performed all accounting functions for a commercial cleaning company, including maintaining all
accounts payable/receivable, payroll, and all reporting for tax purposes. Led and supervised both the
sales and marketing department within the company. Ensured all customer needs were met and
handled all customer relations. Tracked all inventory at the customer site and worked with the vendors
to ensure quality control.