1. MARY “JOAN” PULLEY
Watkinsville, GA 30677
M.joanpulley@gmail.com 678-464-2219 www.linkedin.com/in/Mjoanpulley
TOP PERFORMING DIST RICT MANAGER
Drive Revenue Growth/Improved Net Promoter Scores/ Improved Associate Retention
Proven leader who consistently exceeds revenue targets through new client growth, product sales and
retention of clients and associates. Improve associate satisfaction by building relationships, team building,
coaching and recognition. Increase Net Promoter scores by elevating the overall client experience.
 Four Time President’s Award Winner
for Revenue Growth
 Second in Region 2016 in New Client
Growth
 Consistently in the Top Third of the
region for Revenue Growth. Second in
2016.
 84% Associate Engagement Scores
PROFESSIONAL EXPERIENCE
H&R Block Athens, GA 2004 to 2016
District General Manager 2005 to 2016
Leader of 230+ associates across 16 offices, responsible for Recruiting, Hiring, Training, and Leading a high
performing team to exceed revenue and growth targets.
 Awarded the President’s Award for being in the top 100 of the company four times in the past 8 years.
 IncreasedProduct sales yearly andled the region in 2015 with new product sales, nearly doubling the
company target and being number one in the region.
 Number one in my region in new client growth by planning and executinga grassrootsmarketing plan
with little or no cost options to drive new clients to our services.
 Attained and maintained excellent labor ratiosin all districts I led by focusing on scheduling and staffing
and making timely, needed adjustments. Focused on cutting down wasteful overtime.
 Associate engagement scoreswere consistently above 80% with my most recent score at 84%. Thiswas
attained through improvedcommunication at all levelsand increased recognition.
 Consistently attained 78% or better Net Promoter Scoresby focusingon client service and implementing
service changesand protocolsthat demanded improvedscores.
 Improvedtraining by implementing an “audition” processfor perspective instructorsand trainers to
ensure a high caliber training staff. The result was increased participationin coursesresulting in
decreasedcancellationsand no shows.
 Recruitment of 50-75 individualsto the Income Tax Course, hire 25-45 eachyear, train new hires and
continually coachfor improvement.
 Adheredto strict government and banking regulations as well as corporate compliance, policiesand
proceduresby implementing an audit processin all officesand simulation training on all procedures.
District Manager in Training 2004 to 2005
 Cut overtime and overdrawby focusing on scheduling and daily labor management. Trainedoffice
managers in effective labor management to achieve labor goals.
 Cut travelexpensesby changing the process to have supplied delivereddirectly to eachoffice rather than
having them deliveredto a central locationfor redistribution.

2. MARY “JOAN” PULLEY m.joanpulley@gmail.com PAGE TWO
 Improvedassociate relationsand retention by working directly with the associatesand taking the lead on
communication and recognition. IncreasedAssociate engagement scoresby 15% in one year.
 Additional Experience with H&R Block prior to being promoted to District levelManagement includes
Trainer, TrainingCoordinator, Office Manager and Tax professional.
EDUCATION
Credit towards Bachelor of Science (BS), Business Administration, OxfordCollege of Emory
University, Oxford, GA
Professional Development
Certifiedin The Four Disciplines of Execution (4DX)
Certifiedin Situational Leadership I and II