1. RICHARD SERRANO
23791MATADOR WAY | MURRIETA, CA 92562 | 951-239-7461 | RICHIERICH215@YAHOO.COM
EDUCATION
California State University, San Marcos,Temecula, CA Aug 2014
Bachelor ofScience, BusinessAdministration
Relevant Coursework & Project
Senior Experience Project: Identified problem with company in the health, behavioral, and drug industry focusing on
customer relations management system. Determined factors affecting the ability to continue product line or shut down
operations. I offered sound decisions and options for the company product line. Wrote comprehensive report identifying
problems, interpreting and analyzing company data and information and provided sound decision options and conclusive
information.
Mount San Jacinto College May 2012
Associate ofScience,Business Administration
Phi Theta Kappa Honors Society
Received Eileen McManimem Scholarship, based on outstanding performance for business student
SUMMARYOF QUALIFICATIONS
 10+ years of experience in developing, maintaining and forecasting budgets up to $300,000
 Manage accounting systems and oversee financial accounting; implemented client tracking systems and financial
software systems
 Well organized and able to meet deadlines in stressful environments
 Strong, professional communications skills within a demanding environment
WORK EXPERIENCE 09/2003-Present
La Jolet Salon, Murrieta, CA
Business Administrator
 Responsible for managing all aspects of operations for salon with a staff of 10+ employees and $300,000 budget
 Maintain day to day operations, including going over retail inventory, scheduling staff hours
 Developed operating budget based on detailed forecasts and managed salon effectively within budget by setting
prices to get maximum profits and to stay profitable throughout the year
 Reduced expenses by identifying and tailoring expert product lines to top 3 distributors thus saving more than
$20,000 over a 2 year period while maintaining productivity levels, quality services and inventory accuracy
 Increased sales and efficiency by designing employee productivity improvement incentive program (Buy One Get
One Free, Spot On card,referralincentive program, etc.); resulted in 28% increase of sales
 Implemented client tracking, management and financial software system and developed procedures manual for
staff and management
 Administered accounting principles to balance weekly sales receipts, calculating tips, marketing budget, and
handling all social networking
Veterans Hospital, San Diego, CA 03/2014-05/2014
Administrative Health Services Assistant (Work Study)
 Provided professional and efficient customer service for AOD/Emergency Room Check-in. Assisted AOD
(administrative officer of the day) and staff with filing, faxing, and handling of veteran records
 Assisted with eligibility forms to determine benefits and co-pays as well as addressed questions relating to
adequacy of military service, medical evidence, and lay testimony to establish claim
 Analyzed, developed, and requested required evidence for claims not requiring a rating decision
 Acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and
organizations that affect their claims
 Utilized various electronic data processing systems for inputting data related to claims adjudication, processing,
monitoring, and correspondence preparation

2. RICHARD SERRANO
PAGE 2
WORK EXPERIENCE
Mount San Jacinto College, Menifee, CA 08/2011-05/2012
Library Technician
 Provided friendly and efficient customer service for finding books and resources
 Maintained clean and organized facility; troubleshot computer related issues
Camden County College, Camden, NJ 01/2009-09/2010
Customer Service Representative
 Utilized vast knowledge of internet to assist students with gathering information and completing assignments
 Assisted students through college’s website for testing, registration, and issues pertaining to enrollment
Heavyweight Title Company-Owings Mills, MD 09/2004-09/2005
Account Manager
 Account manager for top title producer with over $100,000 in monthly earnings
 Point of contact for all parties including broker, homeowner, lender, and closer
 Made sure all documents were ready for sales to be closed
 Updated files with information and maintained all title information to ensure all parties could access status of sale
 Communicated with accurate parties to finalize and process sale
United States Army – Fort Sill, OK 09/2000-02/2003
Field Artillery Training Supervisor
 Successfully deployed organizations with over 100 personnel and over $1 million dollars of equipment overseas
without loss or injury
 Planned and developed various training calendars for personnel to coincide with upper managements training
philosophy and doctrine
 Supervised training, appearance,and physical standards of over 90 personnel
 Advised management on organizations needs and readiness
 Counseled personnel on professional and personal matters and developed plans for further development
 Briefed new personnel on expectations and procedures
United States Marine Corps – Okinawa, Japan 01/1991-02/1998
Administrative Assistant and Operations Specialist
 Standardized procedures and operations strategies of parts ordering for Marine Corps by being main contact and
keeping itemized report and spreadsheets,thus saving more than $10,000 in monthly loses
 Processed information for ordering maintenance parts throughout Far East Asia
 Prepared all paperwork for ordering new parts
VOLUNTEER ACTIVITIES
 Created 1st NBA BasketballCamp at Vista Murrieta High School (June 30-July 3, 2014). Planned and coordinated
basketball clinic with NBA basketball players and children ranging from 8-17. Devised plan to work on basic
fundamentals as well as advanced training techniques
 Implemented Mentorship program at La Jolet Salon with Oak Grove High School & Group Home to help train
and introduce a business setting to the students who attend. Coordinate student pickup and drop-off with school
administrators and students.
COMPUTER SKILLS
 Type 40+ WPM
 Expert on ALL Microsoft Office Applications, PowerPoint, and Prezi
 Expert on Research and Analysis reporting
 Conversational Spanish
VETERANS PREFERENCE
 10-Points