The document outlines a global knowledge management framework that addresses the challenges of managing knowledge in geographically distributed organizations. It focuses on the interplay of cultural, organizational, and individual factors that affect knowledge processes and proposes a toolbox for identifying barriers and selecting interventions. Key themes include coordination, communication, culture, and the integration of business and knowledge processes.

1. Global Knowledge Management Framework: Understanding Knowledge Management in Globally Distributed SettingsECKM 2011Jan M. Pawlowski, Markus Bick02.09.2011

2. Licensing: Creative Commons You are free:to Share — to copy, distribute and transmit the work to Remix — to adapt the work Under the following conditions:Attribution. You must attribute the work in the manner specified by the author or licensor (but not in any way that suggests that they endorse you or your use of the work). Noncommercial. You may not use this work for commercial purposes. Share Alike. If you alter, transform, or build upon this work, you may distribute the resulting work only under the same or similar license to this one. http://creativecommons.org/licenses/by-nc-sa/3.0/

3. …Jyväskylä, Finland…Source: [http://www.jyu.fi/, http://www.jyvaskyla.fi/]

4. Introduction – Global Knowledge ManagementSome IssuesCoordinationCommunicationCulture and AwarenessTechnology SupportProcess Alignment…Geographic dispersionLevel of dispersionSynchronicityOrganizational issuesType of stakeholdersType of projectsComplexityIndividual IssuesPerceived distanceTrustMethodology and processesSystems methodologyPolicy and standardsCultureKnowledge & communication

5. Global Knowledge Management FrameworkJust another Framework? Describing and relating potential influencing aspects, such as systems, processes or instrumentsUnderstanding the inter-relations in global settingsLearning how to apply in in practice…Utilization: Guideline which aspects should be taken into accountResearch toolSpecific for global KM

6. ContextcreaterunsinfluencesStakeholdersperformSocietyOrganizationIndividual Intervention A Intervention B Intervention Ninfluencesembedded inenableProcessesExternal ProcesseschangeSupportInfrastructures StrategiesBusiness ProcessesguideHuman-based instrumentsResourcesKnowledge ProcessesenableInstrumentsKnowledgeuseMeasuredbyinfluencesImproved byTechnologies and toolsProblemsMeasuredbymeasuresValidation, Feedback, ImprovementResultsinfluencesPerformanceKnowledge…Culture

7. Global Knowledge Management FrameworkContextSociety: (National, regional) culture, legal aspects, infrastructure, …Organization: Culture, Strategies, Structure, Processes, …Individuals: Characteristics, preferences, knowledge / skills / competences, barriersMain challenge: Understanding and representing influence factors

8. Knowledge Management FrameworkProcessesTypes of processesBusiness process (related to the creation of products and services)Knowledge process (supporting knowledge activities around the business process) External process (inter-organizational, distributed)Main challenge: Integrating business- and knowledge processesIncorporating awareness processesIncorporating culture reflection processesReflection processes on how knowledge is understood

9. Global barriers

10. A starting point: barrier interrelations

11. A starting point: barrier interrelations

12. A starting point: barrier interrelations

13. CultureBarrier 1: Understanding of Common Knowledge

14. Barrier 2: Lack of understanding of partner organization / countryKnowledge / problems Common knowledge on the organization

15. Communication patterns

16. Process knowledge Intervention 1-3 Create Reflection Process

17. Visualize communication paths

18. Create culture wiki / allocate taskResultsMetric 1: #interrupted communication processesMetric 2: #shared visualizationsMetric 3: avg. wiki usage / employeeMetric 4: staff satisfactionFramework as tool box for barrier identification, intervention selection, metrics, process designRecommendation of possible solutions

19. Useful for analyzing the cultural, organizational, and individual contextIdentifying barriers and potential success factorsChoosing and creating solutions (=interventions / methods)ChallengesMapping of research resultsAdapting to the context Large scale validationExperiences and Outlook

20. Contact InformationProf. Dr. Jan M. Pawlowskijan.pawlowski@jyu.fiSkype: jan_m_pawlowskiOffice:Room 514.2Telephone +358 50 4432389http://users.jyu.fi/~japawlow