This document summarizes and compares several knowledge management models:
- The KM Process Framework by Bukowitz and Williams (1999) outlines four stages - get, use, learn, contribute - and emphasizes the strategic focus and context of KM.
- The KM Matrix by Gamble and Blackwell (2001) splits the KM process into four stages: locating knowledge sources, organizing knowledge, socialization, and internalization. It provides guidelines for KM implementation but focuses only on knowledge sharing.
- The Knowledge Management Process Model by Botha et al (2008) presents KM as three overlapping categories - technology, people, and processes - and includes knowledge creation, but like the other models it lacks strategic context.
This presentation introduces Knowledge Management for organizations and includes some models of KM System we have developed. There are some models in Knowledge Mapping.
This presentation introduces Knowledge Management for organizations and includes some models of KM System we have developed. There are some models in Knowledge Mapping.
Study of Knowledge Management Articles:
Part 1: A Critical Review Of Knowledge Management As A Management Tool.
Part 2: The Use Of Tacit Knowledge Within Innovative Companies: Knowledge Management In Innovative Enterprises.
Part 3: Knowledge Management and Process Performance.
Part 4: Knowledge Outsourcing.
Presentation About what is Knowledge Management but specifically what is Knowledge Management Tools which are Available for Evaluating the Business Models of the Organisation.
Knowledge Management is the one imperative that holds the key to creating, sustaining and tapping competitive advantage as well as to nurture Innovation and create a 'desired future.' The presentation covers both theoretical as well as empirical aspects of the topic. Knowledge Strategy and the various strategic options available to an organization are highlighted. The presentation wounds up with caveats, success ingredients and inherent risk factors of KM.
Study of Knowledge Management Articles:
Part 1: A Critical Review Of Knowledge Management As A Management Tool.
Part 2: The Use Of Tacit Knowledge Within Innovative Companies: Knowledge Management In Innovative Enterprises.
Part 3: Knowledge Management and Process Performance.
Part 4: Knowledge Outsourcing.
Presentation About what is Knowledge Management but specifically what is Knowledge Management Tools which are Available for Evaluating the Business Models of the Organisation.
Knowledge Management is the one imperative that holds the key to creating, sustaining and tapping competitive advantage as well as to nurture Innovation and create a 'desired future.' The presentation covers both theoretical as well as empirical aspects of the topic. Knowledge Strategy and the various strategic options available to an organization are highlighted. The presentation wounds up with caveats, success ingredients and inherent risk factors of KM.
Knowledge management and Organizational Learningshiluswami46
This presentation defines about the meaning of knowledge its concepts, Knowledge management along with the meaning of organizational learning and types of learning.
Authors Ulla de Stricker, Cynthia (Cindy) Shamel, Connie Crosby, and Constance Ard presented this overview on February 25, 2014 to a Community of Practice via webinar. The slides summarize key points from the recently published book Knowledge Management Practice in Organizations: The View from Inside.
People gain knowledge if they learn from experience. Learning is thus a vital component of knowledge management and its ultimate end. Collective learning comes from participating in the social processes of collaboration, sharing knowledge, and building on one another's ideas.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
The Forgotten Secret Weapon of Digital Marketing: Email
Digital marketing is a rapidly changing, ever evolving industry--Influencers, Threads, X, AI, etc. But one of the most effective digital marketing tools is also one of the oldest: Email. Find out from two Houston-based digital experts how to maximize your results from email.
Key Takeaways:
Email has the best ROI of any digital tactic
It can be used at any stage of the customer journey
It is increasingly important as the cookie-less future gets closer and closer
AI-Powered Personalization: Principles, Use Cases, and Its Impact on CROVWO
In today’s era of AI, personalization is more than just a trend—it’s a fundamental strategy that unlocks numerous opportunities.
When done effectively, personalization builds trust, loyalty, and satisfaction among your users—key factors for business success. However, relying solely on AI capabilities isn’t enough. You need to anchor your approach in solid principles, understand your users’ context, and master the art of persuasion.
Join us as Sarjak Patel and Naitry Saggu from 3rd Eye Consulting unveil a transformative framework. This approach seamlessly integrates your unique context, consumer insights, and conversion goals, paving the way for unparalleled success in personalization.
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and we’ll provide actionable tips for navigating these intricate challenges.
You’ll learn:
- How today’s users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, we’ll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
A.I. (artificial intelligence) platforms are popping up all the time, and many of them can and should be used to help grow your brand, increase your sales and decrease your marketing costs.In this presentation:We will review some of the best AI platforms that are available for you to use.We will interact with some of the platforms in real-time, so attendees can see how they work.We will also look at some current brands that are using AI to help them create marketing messages, saving them time and money in the process. Lastly, we will discuss the pros and cons of using AI in marketing & branding and have a lively conversation that includes comments from the audience.
Key Takeaways:
Attendees will learn about LLM platforms, like ChatGPT, and how they work, with preset examples and real time interactions with the platform. Attendees will learn about other AI platforms that are creating graphic design elements at the push of a button...pre-set examples and real-time interactions.Attendees will discuss the pros & cons of AI in marketing + branding and share their perspectives with one another. Attendees will learn about the cost savings and the time savings associated with using AI, should they choose to.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
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Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Is AI-Generated Content the Future of Content Creation?Cut-the-SaaS
Discover the transformative power of AI in content creation with our presentation, "Is AI-Generated Content the Future of Content Creation?" by Puran Parsani, CEO & Editor of Cut-The-SaaS. Learn how AI-generated content is revolutionizing marketing, publishing, education, healthcare, and finance by offering unprecedented efficiency, creativity, and scalability.
Understanding
AI-Generated Content:
AI-generated content includes text, images, videos, and audio produced by AI without direct human involvement. This technology leverages large datasets to create contextually relevant and coherent material, streamlining content production.
Key Benefits:
Content Creation: Rapidly generate high-quality content for blogs, articles, and social media.
Brainstorming: AI simulates conversations to inspire creative ideas.
Research Assistance: Efficiently summarize and research information.
Market Insights:
The content marketing industry is projected to grow to $17.6 billion by 2032, with AI-generated content expected to dominate over 55% of the market.
Case Study: CNET’s AI Content Controversy:
CNET’s use of AI for news articles led to public scrutiny due to factual inaccuracies, highlighting the need for transparency and human oversight.
Benefits Across Industries:
Marketing: Personalize content at scale and optimize engagement with predictive analytics.
Publishing: Automate content creation for faster publication cycles.
Education: Efficiently generate educational materials.
Healthcare: Create accurate content for patients and professionals.
Finance: Produce timely financial content for decision-making.
Challenges and Ethical Considerations:
Transparency: Disclose AI use to maintain trust.
Bias: Address potential AI biases with diverse datasets.
SEO: Ensure AI content meets SEO standards.
Quality: Maintain high standards to prevent misinformation.
Conclusion:
AI-generated content offers significant benefits in efficiency, personalization, and scalability. However, ethical considerations and quality assurance are crucial for responsible use. Explore the future of content creation with us and see how AI is transforming various industries.
Connect with Us:
Follow Cut-The-SaaS on LinkedIn, Instagram, YouTube, Twitter, and Medium. Visit cut-the-saas.com for more insights and resources.
2. Knowledge Management
(KM)
2
• Knowledge Management (KM) refers to a multi-
disciplined approach to achieve organizational
objectives by making the best use of knowledge.
• KM focuses on processes such as acquiring, creating and
sharing knowledge and the cultural and technical
foundations that support them.
• The purpose of Knowledge Management is to provide the
right information to the right people at the right time to
enable informed decision making which enables
service providers to be more efficient and improve the
quality of service delivered.
3. What is Knowledge Management?
Knowledge management (or.“KM”) is the management
of knowledge within organizations
3
4. 4
Knowledge
Management
• Process to help organization identify, select,
organize, disseminate, transfer information
• Structuring enables problem-solving, dynamic
learning, strategic planning, decision-making
• Leverage value of intellectual capital through
reuse
5. 5
Knowledge
Management
• Knowledge Management may be viewed in terms of:
– People – how do you increase the ability of an individual in
the organization to influence others with their knowledge
– Processes – Its approach varies from organization to
organization. There is no limit on the number of processes.
– Technology – It needs to be chosen only after all the
requirements of a knowledge management initiative have
been established.
– Culture –The biggest enabler of successful knowledge-
driven organizations is the establishment of a knowledge-
focused culture.
– Structure – the business processes and organizational
structures that facilitate knowledge sharing.
6. 9-6
Knowledge Management Cycle/
Process
• Creates knowledge through
new ways of doing things
• Identifies and captures new
knowledge
• Places knowledge into
context so it is usable
• Stores knowledge in
repository
• Reviews for accuracy and
relevance
• Makes knowledge available
at all times to anyone
Disseminate
8. Benefits
8
Benefits of Knowledge Management
• improve quality of service to users
• improve user satisfaction
• increase adoption of self service
• Higher first call resolution rates
• Reduce time to diagnose incidents and problems
• Reduction in training time and costs
• faster adoption of new or changed services
• increase responsiveness to changing business
demands
9. Managing Knowledge
Management
9
Strategy: The objective is to manage, share, and create
relevant knowledge assets that will help meet tactical
and strategic requirements.
Organizational Culture: The organizational culture
influences the way people interact, the context within
which knowledge is created, the resistance they will
have towards certain changes, and ultimately the way
they share (or the way they do not share) knowledge.
Organizational Processes: The right processes,
environments, and systems that enable KM to be
implemented in the organization.
10. Managing Knowledge
Management
1
0
Management & Leadership: KM requires competent
and experienced leadership at all levels like knowledge
managers, knowledge brokers and so on.
Technology: The systems, tools, and technologies that fit
the organization's requirements - properly designed and
implemented.
Politics: The long-term support to implement and sustain
initiatives that involve virtually all organizational
functions, which may be costly to implement (both
from the perspective of time and money), and which
often do not have a directly visible return on
investment.
11. Two types of
knowledge
Implicit (Tacit)
knowledge
– Informal and uncodified
– Values, perspectives & culture
– Knowledge in heads
– Memories of staff, suppliers
and vendors
– Formal or codified
– Documents: reports, policy
manuals, white papers,
standard procedures
– Databases
– Books, magazines, journals
(library)
Documented informationthat
can facilitate action.
Explicit knowledge
Know-how& learning embedded
within the minds people.
Knowledge informs decisions and actions.
11
12. Tacit knowledge is sometimes known by a few alternate -Experiential knowledge
Tribal knowledge
“Know-how” knowledge
The term “tribal
knowledge” refers
to the fact that
tacit knowledge
often spreads
throughout an
organization
without being
documented—and
possibly never
actively pointed
out or discussed.
14. The KM Process Framework by Bukowitz and
Williams (1999)
15. •Get Stage is the first stage, it consists of seeking out information required in order to
make decisions, solve problems, or innovate.
•Use Stage is the next stage, and it deals with how to combine information in new and
interesting ways in order to foster organizational innovation. The spotlight is primarily on
individuals and then on groups.
•The Learn Stage points to the formal process of learning from experiences as a means
of creating competitive gain. Learning in enterprises is important because it serves the
transition step between the application of ideas and the generation of new ones.
•The Contribute Stage of the Knowledge Management cycle deals with encouraging
employees to post what they have learnt to the communal knowledge base (like a
repository). Only in this way, can individual knowledge be made visible and available to
the entire organization, where and when appropriate.
16. The KM Process Framework by
Bukowitz and Williams (1999)
• This KM model depicts the process that defines the strategy for
management to build, divest, and enhance knowledge assets.
• It is a model that emphasizes the "why" and "when" aspects.
• The strengths of this model rest on its strategic focus, which
essentially puts knowledge management action into context. It is
also worth noting that the notion of "divestment" is included
- something which is often missing from KM models.
• KM initiatives are the result of the response to tactical and
strategic changes and needs.
• The model provides a great overview of the strategy behind KM
but it does not include any deeper insight into what initiatives are
suitable in a given instance.
18. The KM Matrix by Gamble and Blackwell (2001)
This KM model presents a general theoretical framework,
as well as specific guidelines for implementation. The
KM process is split into four stages.
• First management must locate the sources of
knowledge.
• Then they must organize this knowledge so as to assess
the firm's strengths and weaknesses and determine its
relevance and reusability.
• This is followed by socialization, where various
techniques are used to help share and disseminate it to
whomever needs it in the organization.
• Finally, the knowledge is internalized through use.
19. The KM Matrix by Gamble and Blackwell (2001)
• Steps provide an excellent overview of the role of the
KM manager.
• However, one limitation of this model is its focus. First
of all, the overall strategic role outline by Bukowitz and
Williams is not included.
• Secondly, KM's role here is limited to knowledge
sharing, omitting the processes of knowledge
acquisition/creation and divestment.
• This is a perfectly legitimate approach to KM where the
focus is on the sharing and retrieval of existing
knowledge, but it does not fulfill the scope of the
knowledge management.
21. The Knowledge Management Process Model by Botha et al
(2008)
• This model attempts to offer a more realistic overview of the
KM process.
• The three broad categories overlap and interact with one
another. Like Gamble & Blackwell, the focus is on managerial
initiatives. Here too the strategic focus (the "when" and the
"why" as opposed to the "what") is omitted.
• It is noteworthy that this model does include the creation of
new knowledge as a specific KM initiative.
• The model further shows which of the three categories are
more people oriented and which are more technology focused.
• However, for better or for worse, this is largely how
organizations tend to approach the issue i.e. as a technological
rather than organizational and social challenge.