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Collaborative Knowledge Management in Organization fromSECI model Framework Nataponecharsombut, Mr Joint Researcher School of Engineering and Technology AIT - Asian Institute of Technology natapone@gmail.com TIIM Conference 2010, 17 jun 10 1
Outline Objective Concept of Knowledge Management Roles of KM in organization KM in the age of collaboration SECI model framework KM requirements from SECI model System design Case study 2
Objective To answer this question: “ How can we manage the knowledge in the age of online collaboration ? ” 3
Concept of Knowledge Management (KM) The capability of an organization to ,[object Object]
Disseminate through the organization
Embody into product, service and system[Nonaka & Takeuchi, 1995] 4
Process of KM Transformation between tacit and explicit knowledge I know that … (explicit) ,[object Object]
Test score
ResultI know how … (tacit) ,[object Object]
Personality
Process5
Roles of KM in organization As Knowledge transfer tool To manage organizational learning Benefits for applying KM Encourage sharing of knowledge Retain intellectual capital Reduce training time Reduce redundant work 6
KM in the age of collaborative information Knowledge not only be acquired and stored But also concerns about how it is ,[object Object]
shared
learned
ReusedEffect from new technologies ,[object Object]
Linked Data7
Web 2.0 Interactive Interface Web 2.0 facilitates user interface for more interactive information sharing, interoperability, user-centered design From reader to author 8
Web 2.0 Definition SLATES Search: keyword matching search Links:to connect information together using the model of web link Authoring: the collaborative work of content, users can create, update and comment on the web Tags: to categorize content by adding keyword, usually a single word description Extensions: to extend web as an application platform Signals: syndication technology that notify content updated [McAfee, 2006] 9
Publish through Linked Data structure Linked Data provides structure of data that links shared data together as single global database http://linkeddata.org 10
Rules of publishing Linked Data Use URIs as names for things Use HTTP URIs so that people can look up those names When someone looks up a URI, provide useful information, using the standards (RDF, SPARQL) Include links to other URIs, so that they can discover more things [Berners-Lee et. al., 2006] 11
RDF example The Resource Description Framework (RDF) model encodes data in the form of subject, predicate, object triples. ,[object Object]
Predicate: http://xmlns.com/foaf/0.1/member
Object: http://www.w3.org/People/Berners-Lee/card#iThe link states that a resource identified by the URI http://www.w3.org/People/Berners-Lee/card#i is member of another resource called http://dig.csail.mit.edu/data#DIG. 12
SECI model framework SECI model represent the spiral of knowledge conversion between tacit and explicit knowledge * ( SECI : Socialization Externalization Combination Internalization) 13
SECI model components Socialization: to share tacit knowledge among people in “social interacting space” Externalization: to convert from tacit to explicit knowledge which is understandable and interpretable. Combination: to integrate different kinds of knowledge Internalization: to understand explicit knowledge and embeds into oneself tacit knowledge. The transformed explicit knowledge becomes a part of individual’s thought process. SECI model emphasizes on collaborative learning in an organization [Nonaka & Takeuchi, 1995] 14
KM requirements for Socialization 15 Socialization requires:  ,[object Object],Required features:  ,[object Object]
Social networkPicture from Flickr by dkuropatwa
KM requirements for Externalization  16 Externalization requires: ,[object Object]
repository to store explicit knowledgeRequired features:  ,[object Object]
Digital resource creator
Forum
Chat

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Collaborative Knowledge Management in Organization from SECI model Framework

  • 1. Collaborative Knowledge Management in Organization fromSECI model Framework Nataponecharsombut, Mr Joint Researcher School of Engineering and Technology AIT - Asian Institute of Technology natapone@gmail.com TIIM Conference 2010, 17 jun 10 1
  • 2. Outline Objective Concept of Knowledge Management Roles of KM in organization KM in the age of collaboration SECI model framework KM requirements from SECI model System design Case study 2
  • 3. Objective To answer this question: “ How can we manage the knowledge in the age of online collaboration ? ” 3
  • 4.
  • 6. Embody into product, service and system[Nonaka & Takeuchi, 1995] 4
  • 7.
  • 9.
  • 12. Roles of KM in organization As Knowledge transfer tool To manage organizational learning Benefits for applying KM Encourage sharing of knowledge Retain intellectual capital Reduce training time Reduce redundant work 6
  • 13.
  • 16.
  • 18. Web 2.0 Interactive Interface Web 2.0 facilitates user interface for more interactive information sharing, interoperability, user-centered design From reader to author 8
  • 19. Web 2.0 Definition SLATES Search: keyword matching search Links:to connect information together using the model of web link Authoring: the collaborative work of content, users can create, update and comment on the web Tags: to categorize content by adding keyword, usually a single word description Extensions: to extend web as an application platform Signals: syndication technology that notify content updated [McAfee, 2006] 9
  • 20. Publish through Linked Data structure Linked Data provides structure of data that links shared data together as single global database http://linkeddata.org 10
  • 21. Rules of publishing Linked Data Use URIs as names for things Use HTTP URIs so that people can look up those names When someone looks up a URI, provide useful information, using the standards (RDF, SPARQL) Include links to other URIs, so that they can discover more things [Berners-Lee et. al., 2006] 11
  • 22.
  • 24. Object: http://www.w3.org/People/Berners-Lee/card#iThe link states that a resource identified by the URI http://www.w3.org/People/Berners-Lee/card#i is member of another resource called http://dig.csail.mit.edu/data#DIG. 12
  • 25. SECI model framework SECI model represent the spiral of knowledge conversion between tacit and explicit knowledge * ( SECI : Socialization Externalization Combination Internalization) 13
  • 26. SECI model components Socialization: to share tacit knowledge among people in “social interacting space” Externalization: to convert from tacit to explicit knowledge which is understandable and interpretable. Combination: to integrate different kinds of knowledge Internalization: to understand explicit knowledge and embeds into oneself tacit knowledge. The transformed explicit knowledge becomes a part of individual’s thought process. SECI model emphasizes on collaborative learning in an organization [Nonaka & Takeuchi, 1995] 14
  • 27.
  • 28. Social networkPicture from Flickr by dkuropatwa
  • 29.
  • 30.
  • 32. Forum
  • 33. Chat
  • 34. BlogPicture from Flickr by dkuropatwa
  • 35.
  • 36.
  • 38. System Design Built from Open source software Integration of: “Learning Management System (LMS) + Digital Library (DL)” 19
  • 39. Why LMS ? Virtual learning space Social network Learning path Course management Assessment Evaluation 20
  • 40. Why DL ? Digital repository Search & Retrieval Well categorized Well described Well indexed Resource workflow 21
  • 41.
  • 42. Create, Edit and Share resource
  • 44. Version controlAll of main features are provided by LMS and DL Lacks of capability in term of digital content long-term preservation, comparing to DL 22
  • 45. Abstract architecture of SECI model KM 23
  • 46. Application integration LMS and DL cannot integrate directly Apply Linked Data structure as an interface based on RDF Implement LiLO: Linked Data Learning Object exchange 24
  • 47. Design of SECI model KM 25
  • 48. LiLO functions Linked Data search Linked Data browser Linked Data editor Linked Data publisher Linked Data importer 26
  • 49. Case study Project initiation: Enhanced Supply Chain Network Objective: to define an appropriate tool for analyzing and developing logistic network Development process: Brain Storming Tool: SECI model KM with LiLO added on 27
  • 50. Socialization: discussion about the project 28 I I know that … (explicit) I know that … (explicit)
  • 51. Externalization: collaborate project proposal Team create proposal together according to each member’s expertise 29 Project attributes show that the project is created by Engineering, IT and Finance Dep
  • 52.
  • 53.
  • 54. Knowledge collaboration on Mobile Device 32 Future Work
  • 55. Time for Socialization! Questions / Answers 33