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Collaborative Knowledge Management in Organization fromSECI model FrameworkNataponecharsombut, MrJoint ResearcherSchool of Engineering and TechnologyAIT - Asian Institute of Technologynatapone@gmail.comTIIM Conference 2010, 17 jun 101
OutlineObjectiveConcept of Knowledge ManagementRoles of KM in organizationKM in the age of collaborationSECI model frameworkKM requirements from SECI modelSystem designCase study2
ObjectiveTo answer this question:“ How can we manage the knowledge in the age of online collaboration ? ”3
Concept of Knowledge Management (KM)The capability of an organization toCreate new knowledge
Disseminate through the organization
Embody into product, service and system[Nonaka & Takeuchi, 1995]4
Process of KMTransformation between tacit and explicit knowledgeI know that …(explicit)Subject, act
Test score
ResultI know how …(tacit)Teaching method
Personality
Process5
Roles of KM in organizationAs Knowledge transfer toolTo manage organizational learningBenefits for applying KMEncourage sharing of knowledgeRetain intellectual capitalReduce training timeReduce redundant work6
KM in the age of collaborative informationKnowledge not only be acquired and storedBut also concerns about how it iscreated
shared
learned
ReusedEffect from new technologiesWeb 2.0
Linked Data7
Web 2.0 Interactive InterfaceWeb 2.0 facilitates user interface for more interactive information sharing, interoperability, user-centered designFrom reader to author8
Web 2.0 Definition SLATESSearch: keyword matching searchLinks:to connect information together using the model of web linkAuthoring: the collaborative work of content, users can create, update and comment on the webTags: to categorize content by adding keyword, usually a single word descriptionExtensions: to extend web as an application platformSignals: syndication technology that notify content updated[McAfee, 2006]9
Publish through Linked Data structureLinked Data provides structure of data that links shared data together as single global databasehttp://linkeddata.org10
Rules of publishing Linked DataUse URIs as names for thingsUse HTTP URIs so that people can look up those namesWhen someone looks up a URI, provide useful information, using the standards (RDF, SPARQL)Include links to other URIs, so that they can discover more things[Berners-Lee et. al., 2006]11
RDF exampleThe Resource Description Framework (RDF) model encodes data in the form of subject, predicate, object triples.Subject: http://dig.csail.mit.edu/data#DIG
Predicate: http://xmlns.com/foaf/0.1/member
Object: http://www.w3.org/People/Berners-Lee/card#iThe link states that a resource identified by the URI http://www.w3.org/People/Berners-Lee/card#i is member of another resource called http://dig.csail.mit.edu/data#DIG.12
SECI model frameworkSECI model represent the spiral of knowledge conversion between tacit and explicit knowledge* ( SECI : Socialization Externalization Combination Internalization)13
SECI model componentsSocialization: to share tacit knowledge among people in “social interacting space”Externalization: to convert from tacit to explicit knowledge which is understandable and interpretable.Combination: to integrate different kinds of knowledgeInternalization: to understand explicit knowledge and embeds into oneself tacit knowledge. The transformed explicit knowledge becomes a part of individual’s thought process.SECI model emphasizes on collaborative learning in an organization[Nonaka & Takeuchi, 1995]14
KM requirements for Socialization15Socialization requires: virtual space for interactionRequired features: Virtual learning space
Social networkPicture from Flickr by dkuropatwa
KM requirements for Externalization 16Externalization requires:expression tools
repository to store explicit knowledgeRequired features: learning object creator
Digital resource creator
Forum
Chat

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Collaborative Knowledge Management in Organization from SECI model Framework

  • 1. Collaborative Knowledge Management in Organization fromSECI model FrameworkNataponecharsombut, MrJoint ResearcherSchool of Engineering and TechnologyAIT - Asian Institute of Technologynatapone@gmail.comTIIM Conference 2010, 17 jun 101
  • 2. OutlineObjectiveConcept of Knowledge ManagementRoles of KM in organizationKM in the age of collaborationSECI model frameworkKM requirements from SECI modelSystem designCase study2
  • 3. ObjectiveTo answer this question:“ How can we manage the knowledge in the age of online collaboration ? ”3
  • 4. Concept of Knowledge Management (KM)The capability of an organization toCreate new knowledge
  • 6. Embody into product, service and system[Nonaka & Takeuchi, 1995]4
  • 7. Process of KMTransformation between tacit and explicit knowledgeI know that …(explicit)Subject, act
  • 9. ResultI know how …(tacit)Teaching method
  • 12. Roles of KM in organizationAs Knowledge transfer toolTo manage organizational learningBenefits for applying KMEncourage sharing of knowledgeRetain intellectual capitalReduce training timeReduce redundant work6
  • 13. KM in the age of collaborative informationKnowledge not only be acquired and storedBut also concerns about how it iscreated
  • 16. ReusedEffect from new technologiesWeb 2.0
  • 18. Web 2.0 Interactive InterfaceWeb 2.0 facilitates user interface for more interactive information sharing, interoperability, user-centered designFrom reader to author8
  • 19. Web 2.0 Definition SLATESSearch: keyword matching searchLinks:to connect information together using the model of web linkAuthoring: the collaborative work of content, users can create, update and comment on the webTags: to categorize content by adding keyword, usually a single word descriptionExtensions: to extend web as an application platformSignals: syndication technology that notify content updated[McAfee, 2006]9
  • 20. Publish through Linked Data structureLinked Data provides structure of data that links shared data together as single global databasehttp://linkeddata.org10
  • 21. Rules of publishing Linked DataUse URIs as names for thingsUse HTTP URIs so that people can look up those namesWhen someone looks up a URI, provide useful information, using the standards (RDF, SPARQL)Include links to other URIs, so that they can discover more things[Berners-Lee et. al., 2006]11
  • 22. RDF exampleThe Resource Description Framework (RDF) model encodes data in the form of subject, predicate, object triples.Subject: http://dig.csail.mit.edu/data#DIG
  • 24. Object: http://www.w3.org/People/Berners-Lee/card#iThe link states that a resource identified by the URI http://www.w3.org/People/Berners-Lee/card#i is member of another resource called http://dig.csail.mit.edu/data#DIG.12
  • 25. SECI model frameworkSECI model represent the spiral of knowledge conversion between tacit and explicit knowledge* ( SECI : Socialization Externalization Combination Internalization)13
  • 26. SECI model componentsSocialization: to share tacit knowledge among people in “social interacting space”Externalization: to convert from tacit to explicit knowledge which is understandable and interpretable.Combination: to integrate different kinds of knowledgeInternalization: to understand explicit knowledge and embeds into oneself tacit knowledge. The transformed explicit knowledge becomes a part of individual’s thought process.SECI model emphasizes on collaborative learning in an organization[Nonaka & Takeuchi, 1995]14
  • 27. KM requirements for Socialization15Socialization requires: virtual space for interactionRequired features: Virtual learning space
  • 28. Social networkPicture from Flickr by dkuropatwa
  • 29. KM requirements for Externalization 16Externalization requires:expression tools
  • 30. repository to store explicit knowledgeRequired features: learning object creator
  • 32. Forum
  • 33. Chat
  • 34. BlogPicture from Flickr by dkuropatwa
  • 35. KM requirements for Combination17Combination requiresInteroperability, Sharing, IntegrationRequired features: Unified data structurePicture from Flickr
  • 36. KM requirements for Internalization18Internalization requiresMeasurement tool to evaluate knowledge understanding and embodying Required features: Assessment
  • 38. System DesignBuilt from Open source softwareIntegration of:“Learning Management System (LMS) + Digital Library (DL)”19
  • 39. Why LMS ?Virtual learning spaceSocial networkLearning pathCourse managementAssessmentEvaluation 20
  • 40. Why DL ?Digital repositorySearch & RetrievalWell categorizedWell describedWell indexedResource workflow21
  • 41. Why not CMS ?Content Management System (CMS)Manage document flow in collaborative environment
  • 42. Create, Edit and Share resource
  • 44. Version controlAll of main features are provided by LMS and DLLacks of capability in term of digital content long-term preservation, comparing to DL22
  • 45. Abstract architecture of SECI model KM23
  • 46. Application integrationLMS and DL cannot integrate directlyApply Linked Data structure as an interface based on RDFImplement LiLO: Linked Data Learning Object exchange24
  • 47. Design of SECI model KM25
  • 48. LiLO functionsLinked Data searchLinked Data browserLinked Data editorLinked Data publisherLinked Data importer26
  • 49. Case studyProject initiation: Enhanced Supply Chain NetworkObjective: to define an appropriate tool for analyzing and developing logistic networkDevelopment process: Brain StormingTool: SECI model KM with LiLO added on27
  • 50. Socialization: discussion about the project28II know that …(explicit)I know that …(explicit)
  • 51. Externalization: collaborate project proposalTeam create proposal together according to each member’s expertise29Project attributes show that the project is created by Engineering, IT and Finance Dep
  • 52. Combination: Import external resource from Wikipedia and MIT digital library30Wikipedia resource
  • 53. MIT resourceInternalization: evaluate project alternativeAfter team’s member have learned about pro & con of each alternative thoroughlyTeam votes for the best solution31
  • 54. Knowledge collaboration on Mobile Device32Future Work