E-mail etiquette guidelines include: 1. Using TO to directly address recipients, CC to indirectly address recipients, and BCC so that TO and CC recipients cannot see other addresses. 2. Replying to all recipients carefully, and replying to just the sender if only responding to them. 3. Limiting punctuation and abbreviations in formal/professional emails, and using them sparingly in informal emails. 4. Opening emails formally for business by name and informally with greetings, and closing with your contact information.

1. E-Mail Etiquette

2. Three Choices for addressing e-mail TO: for the people you are directly addressing CC: for people you are indirectly addressing BCC: this is like Cc except that the addresses in To and Cc do not know that the addresses in the Bcc are included in the conversation.

3. Reply to all This button allow the user to reply to all the individuals in the original mailing list Use reply to sender if you only what the send an email to the original contact. Use reply to all with care

4. Punctuation Don’t get caught up in excessive punctuation. It is not necessary to put multiple ????? or !!!!!!! in an email If the information is important rely it importance in the text and how you use your words not over use of punctuation.

5. Abbreviations Abbreviations are only used if the person knows what they mean and the e-mail is informal. NEVER use abbreviations in formal or professional letters.

6. Smilies Smilies are a simple string of characters which convey the writers emotions while writing the email Use sparingly and never in formal professional letters

7. Salutations In a non-business situation standard formalities are not necessary. However you should include some type of opening. Ie: Greta, Hey Buddy In the business email open the letter the way you would address that person. Mr/Ms/Miss Smith

8. Signatures Include your name , title, company You may also what to include your email address, location, and phone number if necessary

9. Attachments For users on dial up never send an email over 1MB For broadband the attachment should be under 5MB

10. Rules for attachments Title the document that you are attaching in a way that is easy for the recipient to find once the file is downloaded. In the content of the email tell the recipient what software the file sent was created in. Make sure you do not send a overly large file unless the recipient knows it is being sent. Don’t send unnecessary attachment

11. Privacy There is no such thing as private e-mail With some e-mail systems, the e-mail administrators has the ability to read any e-mail

12. Flames To be flamed means you have sent an e-mail to a person that has causes a person to respond negatively.