This document provides guidance on proper email etiquette for business communications. It discusses best practices for email formatting, including using default fonts and avoiding colorful or animated designs. Specific guidelines are given for subjects lines, salutations, message length, punctuation, abbreviations, signatures, threads, and avoiding emoticons or "flaming" in professional emails. The goal is to make emails brief, clear and professional.

1. Customer Call Center Team Training Session 4: Netiquette