Data has become the new currency, and firms create and have access to more of it, and faster than ever before. The challenge is how to transform it into intelligence that generates action and drive outcomes. Dynamics 365 allows firms to adopt individual business apps such as Marketing, BD, Client Care and Operations, but as firms adopt more of the apps, synergies will be unleashed in the form of ‘Intelligent Business Processes’. This will help proactively guide employees & clients to generate optimal outcomes.
As an example – you can adopt Project Service Automation. Project teams can use it as standalone app in close alignment with Office 365, but when combined with Operations, the time and expense reports that project members submit, will automatically go to accounts, HR and Payroll systems, and Project Accounts will be automatically updated for Finance in the Operations App.
It sounds basic… but the fact is that the classic delineation between CRM and ERP has created a separation in data and processes. Dynamics 365 breaks down this separation, and our business platform strategy together with CIT and IOT is centered on enabling this to new levels.
Dynamics Day 2016 - Microsoft Dynamics 365 sales and customer service (CRM) ...Empired
Get the up to date view on Dynamics 365 Sales and Customer Service updates coming in the upcoming November release, including CRM functional enhancements, platform features and data insights extensibility.
We’re all busy—and it’s a common theme in most professional workplaces—with people trying to get more done with finite time and resources. For a lot of firms today, a major challenge is making sure we’re spending our precious time making the most of every business opportunity by maximizing client relationships. Marketing & BD teams need to know if they’re focusing on the opportunities, RFI’s and RFP’s with the best potential; that they are managing their firm pipeline effectively; and they are giving everyone on the team the best tools for the job—wherever they are.
That’s why firms today are focused on creating great client relationships – they need to try to reduce complexity and make it easier to maximize opportunities, provide excellent client experiences, and grow the firm.
Why should a legal or accounting firm care? Because client experience and knowledge is increasingly important for firms of all sizes – across all client interactions.
Client experience…
…is what differentiates your firm
…is how you win and keep clients for the long-term
…is how you grow your firm …and in a world where clients are mobile and social, your reputation (& brand) is more important than ever.
Today you don’t have as many contact points as you used to have, and you have to make every one count. To thrive in this ultra-competitive environment firms of all sizes have to make client experience a priority. That is why you need Dynamics 365 and xRM! Visit our websites www.xRM4Legal.com, www.xRM4Accounting.com and www.xRM4Finance.com or email Dynamics@xRM.email
Dynamics Day 2016: Microsoft Dynamics 365 first lookIntergen
James Page and Steven Foster give the first Australasian public viewing of Microsoft’s new business platform as a service, Dynamics 365, and explore the foundations underpinning future Digital Transformation success.
MS Dynamics CRM 365 is the comprehensive software suite facilitating brilliant fusion of CRM and ERP cloud services focused on a specific business process. This integrated cloud-based CRM and ERP solutions offer intelligent Software-as-a-Service (SaaS) applications that seamlessly integrate with Microsoft Office 365.
Dynamics Day 2016 - Microsoft Dynamics 365 sales and customer service (CRM) ...Empired
Get the up to date view on Dynamics 365 Sales and Customer Service updates coming in the upcoming November release, including CRM functional enhancements, platform features and data insights extensibility.
We’re all busy—and it’s a common theme in most professional workplaces—with people trying to get more done with finite time and resources. For a lot of firms today, a major challenge is making sure we’re spending our precious time making the most of every business opportunity by maximizing client relationships. Marketing & BD teams need to know if they’re focusing on the opportunities, RFI’s and RFP’s with the best potential; that they are managing their firm pipeline effectively; and they are giving everyone on the team the best tools for the job—wherever they are.
That’s why firms today are focused on creating great client relationships – they need to try to reduce complexity and make it easier to maximize opportunities, provide excellent client experiences, and grow the firm.
Why should a legal or accounting firm care? Because client experience and knowledge is increasingly important for firms of all sizes – across all client interactions.
Client experience…
…is what differentiates your firm
…is how you win and keep clients for the long-term
…is how you grow your firm …and in a world where clients are mobile and social, your reputation (& brand) is more important than ever.
Today you don’t have as many contact points as you used to have, and you have to make every one count. To thrive in this ultra-competitive environment firms of all sizes have to make client experience a priority. That is why you need Dynamics 365 and xRM! Visit our websites www.xRM4Legal.com, www.xRM4Accounting.com and www.xRM4Finance.com or email Dynamics@xRM.email
Dynamics Day 2016: Microsoft Dynamics 365 first lookIntergen
James Page and Steven Foster give the first Australasian public viewing of Microsoft’s new business platform as a service, Dynamics 365, and explore the foundations underpinning future Digital Transformation success.
MS Dynamics CRM 365 is the comprehensive software suite facilitating brilliant fusion of CRM and ERP cloud services focused on a specific business process. This integrated cloud-based CRM and ERP solutions offer intelligent Software-as-a-Service (SaaS) applications that seamlessly integrate with Microsoft Office 365.
Dynamics Day 2016 - Digital transformation with Microsoft Dynamics 365Empired
On his keynote, Simon Davies, VP Dynamics Asia (Microsoft AP, China, India, Japan) talks about how Microsoft clients are transforming their businesses with Microsoft Dynamics.
What is dynamics 365? And How Microsoft is modernizing Dynamics using Office ...Nicolas Georgeault
We all know and love the way Microsoft modernize his Office stack but let’s talk a bit about the core of your business processes. During last WPC, Satya Nadella unveil the next evolution of Microsoft Business Applications with Dynamics 365. The idea is the modernization of all the Dynamics products using the power of cloud and local services. But the vision of Microsoft is a bit more complex. Dynamics CRM was already part of Office 365, during this session you will learn how Microsoft is planning to rebuilt a complete strategy on top of xRM and people relations like customers and partners relationships. We will talk how Office 365 Groups, Power BI, Power Apps, Microsoft Flow, And many more services will be used and impact to build the future of Dynamics CRM, AX and NAV to deliver an hybrid ERP capable to exploit your corporate Big Data in a global and open solution.
Dynamics Day 2017 Perth : Dynamics 365 Making It RealEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
Navigating through Microsoft Dynamics 365 landscape | Dynamics 365 for Custom...Firoz Muhammed
Navigating through dynamics 365 landscape
To learn more about Dynamics 365 and Power Apps visit www.dynamics365academy.com.
Subscribe YouTube Channel: https://www.youtube.com/channel/UCMBU1f6rshoFVB90yGwRE0w| training@magnifez.com | +91 9739 222 782
Find details of some of the Best Addons for Dynamics 365 crm. These addons and CRM accelerators will help you boost the productivity of your Dynamics 365 CRM.
Dynamics Day 2017 Brisbane: Dynamics 365 making it realEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
Microsoft Dynamics 365 is the all-new next level of business applications that facilitates intelligence enabling organizations to evolve, grow, and completely transform.This powerful software suite amalgamates CRM and ERP functionalities by delivering new purpose-built applications that work and integrate together to accomplish specific business process workflows
Dynamics Day 2017 Melbourne: Digital Transformation with Dynamics 365 keynoteEmpired
Built for your business, Dynamics 365 works with existing systems, allowing you to implement business processes across silos. Start with what you need, expand at your own pace.
(Keynote by Microsoft's Craig Bates)
Dynamics Day 2016 - Microsoft Dynamics 365 business financials (NAV) - roadmapEmpired
Get an up to date view of the new NAV 2017 release and understand the roadmap of NAV into Business Edition of Dynamics 365 which includes Dynamics Financials (NAV).
An overview of what is Dynamics 365 and how is it helpful for small & medium size business. Dynamics 365 is the latest offering from Microsoft which promises to bring your entire business to the cloud.
Microsoft Dynamics 365 - Intelligent Business Applications
Referat von Silvia Gönner (Microsoft) an der CRM Community Schweiz vom 26.10.2016 in Zug: http://www.crm-community.ch/event/crm-community-26oct2016/
Microsoft Dynamics 365 provides dedicated modules for specific business needs like Marketing, Sales, Human Resources, Customer Engagement, Project Management and Supply Chain. To know more about this visit: https://www.solzit.com/dynamics/
Dynamics Day 2016 - Microsoft Dynamics 365 the future of DynamicsEmpired
The launch of Microsoft Dynamics 365 brings new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capability, licensing and roadmap
The Art of the Possible Event - Dynamics 365 by MicrosoftDXC Eclipse
View the "Your Journey to the Coud" presentation by UXC Eclipse from our recent 'The Art of the Possible'. Hosted across Australia, our Microsoft Dynamics 365 event explores how to navigate, rethink, and optimise for a digital-first world with Dynamics 365.
In this segment Microsoft discusses how Dynamics 365 is breaking down the artificial silos between CRM and ERP. Microsoft are unifying the capabilities of their existing Dynamics CRM and ERP products together into one new service.
With Dynamics 365, Microsoft are making employees and business processes more productive.
At UXC Eclipse, we can make business transformation simple for you – by defining what the Microsoft intelligent business cloud really means to your business.
It doesn’t have to be complicated. With our Dynamics 365 solutions, we will deliver the most compelling, most complete offering that brings together the features and functions you’re looking for across your organisation combined with your choice of cloud, hybrid or on-premise.
For more information, go to: http://www.uxceclipse.com.au
Dynamics Day 2016 - Digital transformation with Microsoft Dynamics 365Empired
On his keynote, Simon Davies, VP Dynamics Asia (Microsoft AP, China, India, Japan) talks about how Microsoft clients are transforming their businesses with Microsoft Dynamics.
What is dynamics 365? And How Microsoft is modernizing Dynamics using Office ...Nicolas Georgeault
We all know and love the way Microsoft modernize his Office stack but let’s talk a bit about the core of your business processes. During last WPC, Satya Nadella unveil the next evolution of Microsoft Business Applications with Dynamics 365. The idea is the modernization of all the Dynamics products using the power of cloud and local services. But the vision of Microsoft is a bit more complex. Dynamics CRM was already part of Office 365, during this session you will learn how Microsoft is planning to rebuilt a complete strategy on top of xRM and people relations like customers and partners relationships. We will talk how Office 365 Groups, Power BI, Power Apps, Microsoft Flow, And many more services will be used and impact to build the future of Dynamics CRM, AX and NAV to deliver an hybrid ERP capable to exploit your corporate Big Data in a global and open solution.
Dynamics Day 2017 Perth : Dynamics 365 Making It RealEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
Navigating through Microsoft Dynamics 365 landscape | Dynamics 365 for Custom...Firoz Muhammed
Navigating through dynamics 365 landscape
To learn more about Dynamics 365 and Power Apps visit www.dynamics365academy.com.
Subscribe YouTube Channel: https://www.youtube.com/channel/UCMBU1f6rshoFVB90yGwRE0w| training@magnifez.com | +91 9739 222 782
Find details of some of the Best Addons for Dynamics 365 crm. These addons and CRM accelerators will help you boost the productivity of your Dynamics 365 CRM.
Dynamics Day 2017 Brisbane: Dynamics 365 making it realEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
Microsoft Dynamics 365 is the all-new next level of business applications that facilitates intelligence enabling organizations to evolve, grow, and completely transform.This powerful software suite amalgamates CRM and ERP functionalities by delivering new purpose-built applications that work and integrate together to accomplish specific business process workflows
Dynamics Day 2017 Melbourne: Digital Transformation with Dynamics 365 keynoteEmpired
Built for your business, Dynamics 365 works with existing systems, allowing you to implement business processes across silos. Start with what you need, expand at your own pace.
(Keynote by Microsoft's Craig Bates)
Dynamics Day 2016 - Microsoft Dynamics 365 business financials (NAV) - roadmapEmpired
Get an up to date view of the new NAV 2017 release and understand the roadmap of NAV into Business Edition of Dynamics 365 which includes Dynamics Financials (NAV).
An overview of what is Dynamics 365 and how is it helpful for small & medium size business. Dynamics 365 is the latest offering from Microsoft which promises to bring your entire business to the cloud.
Microsoft Dynamics 365 - Intelligent Business Applications
Referat von Silvia Gönner (Microsoft) an der CRM Community Schweiz vom 26.10.2016 in Zug: http://www.crm-community.ch/event/crm-community-26oct2016/
Microsoft Dynamics 365 provides dedicated modules for specific business needs like Marketing, Sales, Human Resources, Customer Engagement, Project Management and Supply Chain. To know more about this visit: https://www.solzit.com/dynamics/
Dynamics Day 2016 - Microsoft Dynamics 365 the future of DynamicsEmpired
The launch of Microsoft Dynamics 365 brings new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capability, licensing and roadmap
The Art of the Possible Event - Dynamics 365 by MicrosoftDXC Eclipse
View the "Your Journey to the Coud" presentation by UXC Eclipse from our recent 'The Art of the Possible'. Hosted across Australia, our Microsoft Dynamics 365 event explores how to navigate, rethink, and optimise for a digital-first world with Dynamics 365.
In this segment Microsoft discusses how Dynamics 365 is breaking down the artificial silos between CRM and ERP. Microsoft are unifying the capabilities of their existing Dynamics CRM and ERP products together into one new service.
With Dynamics 365, Microsoft are making employees and business processes more productive.
At UXC Eclipse, we can make business transformation simple for you – by defining what the Microsoft intelligent business cloud really means to your business.
It doesn’t have to be complicated. With our Dynamics 365 solutions, we will deliver the most compelling, most complete offering that brings together the features and functions you’re looking for across your organisation combined with your choice of cloud, hybrid or on-premise.
For more information, go to: http://www.uxceclipse.com.au
Dynamics Day 2016: CRM Field Service and Project ServiceIntergen
Steven Foster and Microsoft’s Scott Smedley look at how Field Service and Dynamics Portals can change the way you serve your customers, ensuring you provide an intelligent and data-driven engagement that empowers employees and customers.
Getting Started with Microsoft Dynamics 365 xRM4Legal 2017David Blumentals
Last month we unveiled and provided a first look at Dynamics 365 xRM4Legal, showing off the capabilities our customers can expect from our latest generation of intelligent business applications. Today, we are excited to announce that Dynamics 365 xRM4Legal is generally available.
The first thing users will see with Dynamics 365 xRM4Legal is that we are bringing our business applications closer together in how they look, feel and integrate with each other. To better enable end-to-end law firm business processes, we have unified the navigation and core user experience across each of the applications from Marketing & Communications to Business Development, Client Care, Time & Billing and Finance. It remains clean, beautiful, and familiar and it gives you the ability to seamlessly move from one application to another without switching windows.
And when a user logs into Dynamics 365 xRM4Legal, the home-screen will show you all the Business Apps and information relevant to you or your role. With one click, users can connect to Microsoft AppSource, quickly and easily locating the most relevant capabilities from hundreds of precisely curated additional business apps enabled by our partners.
What will your organisation’s future look like? Chris Auld takes a look at four emerging technology groups – Augmented Reality/Virtual Reality, prebuilt machine learning models, Blockchain technology and the Internet of Things – and shows how these are transforming the world of business.
Architecture of Dynamics CRM with Office 365 and AzurePedro Azevedo
In this session I explained the relationship between Dynamics 365, Office 365 and Microsoft Azure. Other goal is to explain of easy is to start to develop in this platform.
CRM Integration Options–Scribe, SmartConnect, Microsoft Connector. What's the...BDO IT Solutions
Integration of CRM to your financial or operational systems can increase overall value, reduce manual entry effort, and reduce errors. Integration will also accelerate the speed of your business. During this session learn about the integration options available, price points and implementation effort.
Data Integration for Both Self-Service Analytics and IT Users Senturus
See a cloud solution that enables data integration for applications such as Salesforce, NetSuite, Workday, Amazon Redshift and Microsoft Azure. View the webinar video recording and download this deck: http://www.senturus.com/resources/data-integration-tool-for-both-business-and-it-users/.
The rapid growth in self-service business analytics has created tremendous value for organizations, but in many cases has created tension between technical and business users. Technical teams have built solid data warehouses filled with trusted data from source systems such as sales, finance, and operations. Business teams are gaining tremendous insights by analyzing data warehouse information with traditional and new data discovery tools such as Cognos, Business Objects, Tableau, and Power BI.
The Informatica Cloud is a best-of-both-worlds solution that combines data integration for both business and IT users. It allows the following: 1) IT incorporates the business analyst’s data integration routines into the core, trusted data warehouse, 2) Business analysts can do data integration from both cloud-based and on-premise data sources, 3) Business analyst can use the industrial-strength data integration engine that IT teams have loved for years and 4) Integration for apps such as Salesforce, NetSuite, Workday, Amazon Redshift, Microsoft Azure, Marketo, SAP, Oracle and SQL Server.
Senturus, a business analytics consulting firm, has a resource library with hundreds of free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.
MongoDB World 2019: re:Innovate from Siloed to Deep Insights on Your DataMongoDB
Are you tired of tedious and long data-to-insights journey, siloed data and unleveraged Data? Would you like existing demographic data help you drive business outcome? Would you like NOT to create any data lake and direct insights on data with pre-fabricated data structure without any efforts?
My Slidedeck about Common Data Service and Model. This technology is under development so content is subject to change and based on current service on 4/13/2018
This presentation is dedicated to Microsoft Dynamics, its organizational and technical points.
This presentation by Dmytro Kuiavets, SPM at GlobalLogic Kharkiv, and Dmytro Golodiuk, Solution Architect at ZEPPELIN International, was delivered at IT Weekend in Kharkiv on May 27, 2017.
3 Reasons Why Manufacturing Companies are Moving to Dynamics 365FONandita Nityanandam
In today's competitive landscape where manufacturers need to seamlessly connect devices, departments, and people across geographical boundaries, Dynamics 365, with new-age collaboration, productivity, and intelligence features, allows them to streamline every aspect of their manufacturing business while constantly enhancing employee productivity and customer satisfaction. Go through this presentation to know the top reasons for moving to Dynamics 365FO.
"Why, What and How" approach to understanding PowerApps and CDS
- Understand where to use CDS
- How it relates to overall Microsoft Office365 and Dynamics365 ecosystem
- Key business cases
- How and where to use
How Does the Denodo Platform Accelerate Your Time to Insights?Denodo
Watch full webinar here: https://bit.ly/3PRcuby
In this demo session, we will illustrate the power of Denodo and delve into how Denodo helps organisations make sense of disparate silos of data. We will demonstrate the Denodo advanced data catalog and our AI/ML features that help organizations democratize and govern their data.
Bridging the Last Mile: Getting Data to the People Who Need It (APAC)Denodo
Watch full webinar here: https://bit.ly/34iCruM
Many organizations are embarking on strategically important journeys to embrace data and analytics. The goal can be to improve internal efficiencies, improve the customer experience, drive new business models and revenue streams, or – in the public sector – provide better services. All of these goals require empowering employees to act on data and analytics and to make data-driven decisions. However, getting data – the right data at the right time – to these employees is a huge challenge and traditional technologies and data architectures are simply not up to this task. This webinar will look at how organizations are using Data Virtualization to quickly and efficiently get data to the people that need it.
Attend this session to learn:
- The challenges organizations face when trying to get data to the business users in a timely manner
- How Data Virtualization can accelerate time-to-value for an organization’s data assets
- Examples of leading companies that used data virtualization to get the right data to the users at the right time
Microsoft CRM xRM4legal 2016 for IP Management and MoreDavid Blumentals
The Microsoft Dynamics CRM/xRM4Legal 2016 platform is a powerful tool that leverages a firm’s existing Microsoft-based technology environment – Microsoft Windows, SQL Server and Microsoft Office – to deliver a system that is highly functional, easy-to-use (and customize) and very affordable.
Integrations are available with financial systems like Microsoft Great Plains/GP (AX, NAV) and other law firm systems (like Aderant, Thomson and so on).
When combined, this helps bring everything together to improve efficiency, streamline business processes and improve overall user experience and productivity.
It also enforces the “one stop shop” for managing all client, contact, case, activity and document records in one place – across marketing, business development, client care and project and resources management.
This story board highlights key functional requirements and capabilities provided by Microsoft CRM/xRM4Legal including IP (Intellectual Property) Management. These can be summarized as managing organization, people and case records, assigning (lawyer) attorneys to work on cases, creating IP records for patents, trademarks etc – also recording disputes and licenses.
Email us today to schedule a quick discussion and/or web demo – Support@xRM4Legal.com
Getting Started with Microsoft CRM xRM4NDIS 2016David Blumentals
Demonstrating the power and flexibility of the Microsoft Dynamics CRM platform, this guide shows you how to:
Find your work areas in xRM4NDIS
Work with enquiries, clients and carers, perform assessments, manage medications, create service plans, schedule services and make service bookings
Enter data quickly and easily
Place calls, send email and take notes
Check the disabilities, support needs, recent assessments and incidents of a client
Explore the resource planning, budget planning, time tracking, approval and invoicing manager features
And get up and running quickly with Microsoft CRM/xRM4NDIS – extended Relationship Management for disability service providers
Many Microsoft partners have found success driving revenue and delivering solutions with Office 365. Partners have built profitable service portfolios by selling, implementing, and creating value-added services for Office 365.
But there are many additional opportunities from Microsoft which enable Office 365 partners to elevate productivity for their customers. Microsoft Dynamics CRM Online is such an opportunity.
Dynamics CRM Online is a customer relationship management solution which allows your customers to track relationships and interactions, automate business processes and gain valuable insights into their own customers. Capabilities include Sales Force Automation, Marketing Automation, Customer Service and Social Media Insight.
O365 and CRM Online give customers an incredible solution and partners a fantastic new offering. Adding CRM Online to O365 lets customers cut through the clutter—to zero in and easily identify what they need to do next. It lets them find a relevant way to connect with their customer so they can win faster. And lets them collaborate with people, find, and access the information they need to ultimately sell more and grow their business.
By adding CRM Online, you elevate the discussion to business solutions. Plus, in addition to sales, Dynamics CRM has great solutions across marketing, customer service, and social listening & engagement.
xRM extends this to industry-specific solutions.
In this technical training we introduce Dicker Data reseller partners to Managing and deploying customizations; Configuring role-based security; Customizing entities, adding fields and relationships; Building forms for users to input and retrieve data; Presenting clear information in views and charts; Combining data sources on a dashboard; Going beyond role-based record-level security and assisting users through their business processes.
Microsoft Dynamics CRM Technical Training for Dicker Data ResellersDavid Blumentals
Many Microsoft partners have found success driving revenue and delivering solutions with Office 365. Partners have built profitable service portfolios by selling, implementing, and creating value-added services for Office 365.
But there are many additional opportunities from Microsoft which enable Office 365 partners to elevate productivity for their customers. Microsoft Dynamics CRM Online is such an opportunity.
Dynamics CRM Online is a customer relationship management solution which allows your customers to track relationships and interactions, automate business processes and gain valuable insights into their own customers. Capabilities include Sales Force Automation, Marketing Automation, Customer Service and Social Media Insight.
O365 and CRM Online give customers an incredible solution and partners a fantastic new offering. Adding CRM Online to O365 lets customers cut through the clutter—to zero in and easily identify what they need to do next. It lets them find a relevant way to connect with their customer so they can win faster. And lets them collaborate with people, find, and access the information they need to ultimately sell more and grow their business.
By adding CRM Online, you elevate the discussion to business solutions. Plus, in addition to sales, Dynamics CRM has great solutions across marketing, customer service, and social listening & engagement.
xRM extends this to industry-specific solutions.
In this technical training we introduce Dicker Data reseller partners to key CRM concepts including Deployment including Solution import, Settings and Personal Options; Customization and configuration; Data import; CRM for Outlook and mobile access; Reports and dashboards and Introduction to business rules and processes.
Microsoft CRM xRM4Legal 2015 Enterprise Case ManagementDavid Blumentals
The Microsoft Dynamics CRM/xRM4Legal 2015 platform is a powerful tool that leverages a firm’s existing Microsoft-based technology environment – Microsoft Windows, SQL Server and Microsoft Office – to deliver a system that is highly functional, easy-to-use (and customize) and very affordable.
Integrations are available with financial systems like Microsoft Great Plains/GP (AX, NAV) and other law firm systems (like Aderant, Thomson and so on).
When combined, this helps bring everything together to improve efficiency, streamline business processes and improve overall user experience and productivity.
It also enforces the “one stop shop” for managing all client, contact, case, activity and document records in one place – across marketing, business development, client care and project and resources management.
This story board highlights key functional requirements and capabilities provided by Microsoft CRM/xRM4Legal. These can be summarized as managing organization, people and case records, assigning (lawyer) attorneys to work on cases, creating booking/billing events, reporting on these events, adding expenses, activities, documents and more.
If you want loyal clients you need CRM xRM4Legal 2015 Update 1David Blumentals
Microsoft Dynamics CRM / xRM4Legal 2015 Update 1 includes a number of terrific technical improvements including faster page loads, improved application performance, and faster email delivery. One noticeable feature is the new Form Rendering Engine. This enhancement loads CRM pages faster so you can view data on the forms quickly.
For law firm users this update also includes:
NetDocuments integration. By integrating NetDocuments, xRM4Legal “closes the loop” – delivering a modern, secure solution for intelligent and confidential document and email management with award winning client and legal project management. Together the two solutions address the rapidly changing needs of the legal services market. With NetDocuments Email & Document Management for xRM4Legal, users can enjoy the familiar Microsoft Outlook interface while saving Outlook message files and individual documents to NetDocuments locations. They can also view emails and documents within xRM4Legal, all without leaving Microsoft Outlook.
New Business Intake update. Now supporting over two dozen law types, users can perform a quick conflict check before selecting the required practice area. Tool tips and online help ensure that all the right questions are asked and the New Business Intake is completed quickly and efficiently. Built in charts and dashboard report on intakes by practice area and lead source.
Business development methodology. New “Blue Sheet” and “Buying Influence” entities deliver “strategic selling” to xRM4Legal with support for competitor, ideal client, strength and red flag tracking.
For more information email DBlumentals@xRM4Legal.com
NetDocuments document and email management for Microsoft CRM xRM4LegalDavid Blumentals
With NetDocuments, users can create, secure, manage, access, and collaborate on documents and email anywhere, anytime, on any device.
This story board shows how the power and simplicity of NetDocuments works with Microsoft CRM / xRM4Legal to help you streamline your technology and improve the way you work.
For more information, email DBlumentals@xRM4Legal.com or visit www.NetDocuments.com or www.xRM4Legal.com
Today’s client is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your firm, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
• Today, law firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
• They have unprecedented access to information, the ability to easily compare firms, fees or feedback in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
• And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
• Everyone has probably heard the United Breaks Guitars story; it epitomizes the challenge firms face – each individual now has a powerful voice. In this example, United Airlines was unresponsive to a passenger’s complaints that his guitar was broken by negligent baggage handlers (he actually saw them throwing his beloved instrument through the air as he was waiting to deplane). This treatment lead him to record a song about his experience that he posted on YouTube. Over 12 million views later, this YouTube sensation has written a book on the very topic of how powerful one voice can be in the age of social media.
Microsoft CRM xRM4Legal February 2015 Introduction and DemonstrationDavid Blumentals
Extended Relationship Management for law firms, powered by Microsoft Dynamics CRM 2013 – over 4 million users globally, 40,000+ firms
Rollout in days with over 250 legal customizations pre-configured, ready-to-use, managing key clients, cross-sell, referrals & private clients
Integration options with major (bulk) email, PMS & DMS systems
A centralized approach to list management & BD (single click access)
Defined (data) quality standards & processes
Engages partners & staff with easy access & visibility of relationship connections, firm & practice performance
Allows fee earners easy access & update of records with critical BD info (for guaranteed user adoption) – via Outlook and mobile device
Microsoft CRM xRM4Legal 2014 Overview Update 0903David Blumentals
Time & Billing – Turning hours worked and services provided into billing events and invoices, quickly and easily;
Project Management – Delighting practice managers with resource and activity management; planning and workload control;
CRM – Enhancing marketing and business development with automated lists and event management, bids and deal-flow;
SharePoint – Adding value to the lawyer / client experience through collaboration, document management and search
Microsoft CRM xRM4Legal 2014 Introduction and Demonstration 0917David Blumentals
1. Achieve reliable user adoption, attain a complete view of clients, position the firm to adapt quickly to business changes, align firm & IT needs, accelerate matter delivery & returns. For partners & lawyers this means a clear view of the firm, leveraging agility for competitive advantage, partnering with IT for long term success. For firm staff the benefits are using familiar Microsoft Office tools, role-tailored views of information, minimized data entry, consistent client processes & actionable reporting & analytics.
2. Benefit from intuitive segmentation tools to drive superior target client selection with workflow-driven processes to increase reach & relevancy. Ensure high user adoption by making CRM a natural extension of user & client habits, improve productivity by consolidating client information to a single location, reduce training & transition costs with easy-to-learn, easy-to- use applications.
3. Change the game on business development – improve the other 80% of business development staff (“clone our best rain makers”), convert every opportunity into a pitch for new business, breakdown physical boundaries & eliminate down time. Partners & lawyers will reach client satisfaction goals, drive new revenue opportunities, achieve true business insight & visibility. Business developers will better manage key KPIs, increase client team empowerment & morale, enforce a consistent business development process.
4. Create branded, professional documents that win more deals; streamline the processes around preparing proposals with easy reminders/alerts & workflow approvals. Approvals can be electronically routed via emails, smartphones & tablets.
5. xRM4Legal supports integration with a number of email marketing, survey & analytics providers. The MailChimp, ClickDimensions, CoreMotives & Concep Campaigner connectors support quick & easy sharing of information – from marketing lists maintained within xRM4Legal to activity responses generated. The result is full & effective integration between “best of class” applications.
6. Manage complex business relationships across clients, partners, multiple offices allowing greater flexibility to manage client relationships & interactions – both on-line & off-line. xRM4Legal users can easily enter, track, & view complex relationships, fostering higher user adoption & greater data quality. Enforce the completeness & accuracy of client personal information through business required & recommended data fields. Identify & merge duplicate records, allowing a data administrator to select which data values are retained on the merged record.
7. Firm DNA is a key strategic advantage in law. With xRM4Legal, the firm can support unique firm processes, atypical CRM needs – matching the technology to the firm, not the other way around. Minimize change management of people, the hardest part. Key features include: robust & extensible platform, flexible licensing model, reduced TCO, backed by Microsoft.
Microsoft CRM xRM4Legal 2014 Introduction and DemonstrationDavid Blumentals
Extended Relationship Management for law firms, powered by Microsoft Dynamics CRM 2013 – over 4 million users globally, 35,000+ firms
Rollout in days with over 250 legal customizations pre-configured, ready-to-use, managing key clients, cross-sell, referrals & private clients
Integration options with major (bulk) email, PMS & DMS systems
A centralized approach to list management & BD (single click access)
Defined (data) quality standards & processes
Engages partners & staff with easy access & visibility of relationship connections, firm & practice performance
Allows fee earners easy access & update of records with critical BD info (for guaranteed user adoption) – via Outlook and mobile device
Microsoft CRM xRM4Legal 2014 Document Management with SharePointDavid Blumentals
SharePoint 2013 blends the worlds of traditional information and content management with social computing and search capabilities to deliver an Enterprise Content Management (ECM) platform that is accessible to everyone (with approved security roles). You are not limited to default behaviors, with SharePoint 2013 you can do even more:
Add Fields, update the table in the Table Designer by adding additional fields.
Create Lookups, creating your own relationships between records.
Customize Views, when adding controls such as Autocomplete, Button, Combo box and Hyperlink.
Import or Link Data, from Excel, Access, ODBC, text and SharePoint lists.
Create Reports, interactive reports that summarize data for presentation at team and management meetings.
The explosion of the social conversation along with the proliferation of mobile technology has changed our lives, more than we ever could have imagined.
The explosion of mobile technologies and rapid adoption of social networks have completely impacted our human behavior -- our communication methods, engagement principles, our belief and trust systems, and even our decision making criteria and models.
Firms need to understand these new principles and adopt them -- genuinely and proactively -- if they want to effectively engage clients.
How has the client changed and why does your firm need to reflect this? Because your success will depend on it, and so will your identity.
Today’s buyer is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your services, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
Today, firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
They have unprecedented access to information, the ability to easily compare fees, costs or services in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
It is no surprise then that firms who wish to remain competitive in this new age are concentrating their efforts on creating amazing client experiences…
Microsoft Dynamics CRM 2013 If you want loyal clients you need CRMDavid Blumentals
Keep your best clients / stop them jumping ship to your competitors
Transform your top clients into loyal clients
Help your clients think forward – enable your practice groups and lawyers to stay a step ahead of your clients
Client Lifecycle Development – find the right clients, treat them right, grow them into loyal, long-term clients
Capitalize on Alumni – grow relationships, open doors, increase referrals
Capture a market segment – or beat the competition to a new market segment. Be there first to be best known
Increase the client pool – don’t be dependent on two or three big clients (or two or three biggest practice groups / “rainmakers”)
Deliver outstanding client service – be the best and known for it
First to know (e.g. Lobbying firms)
CRM adoption continues to be a challenge for law firms. xRM4Legal 2014, powered by Microsoft Dynamics CRM 2013, delivers an experience that is:
Easy to use
Seamless across devices – phone or tablet
Outcome-driven
Valuable to fee earners as well as marketing/BD
xRM4Legal Makes Microsoft Dynamics CRM Viable for Law FirmsDavid Blumentals
More than just marketing, xRM4Legal offers law firms the opportunity to integrate all their line of business applications within one easy to use, easy to manage, easy to afford environment. xRM is the evolution of CRM, where the X in xRM stands for eXtended Relationship Management. xRM is based on Microsoft CRM and the .NET platform
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
3. Before Now
Dynamics CRM
• Field Service
• Project Service Automation
• Parature
Dynamics AX
Project Madeira
Dynamics 365 for Business Development
Dynamics 365 for Client Care
Dynamics 365 for Field Service
Dynamics 365 for Project Management
Dynamics 365 for Operations
NetDocuments Email & Document ManagementSharePoint for Legal Document Management
Dynamics 365 for Financials/Gravity Finance
4.
5. Purpose-built business applications for legal, accounting & finance firms
Business
Development
Opportunity
management
Social &
business
networking
Content
collaboration
Mobile access
Planning &
management
Intelligence
Client Care Omni-channel Portal
Client self
service
Onsite
service
Knowledge Intelligence
Marketing *
(or MailChimp, ClickDimensions,
Concep, DotMailer etc.)
Field
Service
Scheduling
and dispatch
Asset and
warranty
management
Service
agreements
Inventory
management
Mobile Intelligence
Project
Management
Opportunity
management
Resource
management
Time &
expenses
Project
planning
Team
collaboration
Client billing Intelligence
Finance Financials Revenue Purchasing
Project
accounting
Inventory Reports EOS scorecard Intelligence
Adobe and Microsoft announced plans for a strategic partnership. Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise edition.
6. Purpose-built end-to-end business processes for Dynamics 365
CONFIGURATION & MANAGEMENT
• Admin Portal
• Entity Mapping
DATA SYNCHRONIZATION
• Change Tracking
• Templates
• Dynamics 365 apps onlyIntegration
Services
7. Empower practice groups to delight clients through an end-to-end view
PROCESS
BUSINESS VALUE
Prioritize
clients
Custom
pitch
Provide accurate
service (up)dates
Timely resource
allocation
8. Empower practice groups to delight clients through an end-to-end view
PROCESS
PERSONAS
Client
lifetime value
Pricing, discounts,
taxation
Resource
availability
Finance information,
resource reservations
Client needs
9. Empower practice groups to delight clients through an end-to-end view
PROCESS
MASTER DATA TRANSACTIONAL DATA
Practice Areas
Operations
Clients
Business Dev.
Operations Business Dev.
Time & Billing
Operations Business Dev.
10.
11. Dynamics 365
Configure and use your
out-of-the-box business app
Use apps tailored to
Professional Services
Industry
Create and add purpose-
built apps for your team
with no code required
Single Sign-on
Access anywhere
17. DYNAMICS 365 BUSINESS APPS
Other data
sources
Microsoft
AppSource
3rd PARTY APPS PURPOSE BUILT APPS FROM xRM
Custom Apps
by PowerApps
Compose Workflow
by Microsoft Flow
APPS &
DASHBOARDS
PRODUCTIVITY
20. 1. App Designer
Modularized; Task-based apps
2. Visual Process Designer
Drag-and-drop interface
3. Workflow Designer
Declarative & reusable
4. Security Model
Role, Record, and Field-based
5. Learning Guides
In-product training
CONFIGURABLE DECLARATIVE
Applies to: Dynamics 365 for BD, Client Care, Project Management, Field Service
22. Clients
Dynamics 365
Applications
Sealed Cloud
Platforms
or custom
Compute
Storage
Runtime
1
2 3
1. CUSTOM APP
SDKs, Odata v4
2. PLUG-IN & CUSTOM WORKFLOW
Custom business logic leveraging the transaction
pipeline through event handlers
3. CODE EXTENSION & PLUG-IN
Compiled assemblies
Compute
Storage
Runtime
1Available for Dynamics 365
2Available for Dynamics 365 for BD, Client Care, Project Management, Field Service
3Available for Dynamics 365 for Operations
23. 1. SDK
Guide for developers writing solutions, server-side code, client applications
and extensions, custom business logic, plug-ins, integration modules,
custom workflow assemblies, and code extensions
2. Client-side SDK
Client-side events and object models
3. Transaction Pipeline
Executes assemblies through execution pipeline events
4. Custom Workflow Activities
Workflow assemblies
5. Server-to-server Authentication
3rd party application authentication using Azure AD
DEV-DRIVEN
Microsoft Azure
Pro Dev
Customizations
Applies to: Dynamics 365 for BD, Client Care, Project Management, Field Service
24. DEV-DRIVEN
Microsoft Azure
Pro Dev
Customizations
Applies to: Dynamics 365 for Operations
INTEGRATIONS
WORKFLOWS
• Logic Apps Connector
• OData Service
Exposes all the data entities that are marked as IsPublic and supports
complete CRUD (create, retrieve, update, and delete) functionality that users
can use to insert and retrieve data from the system
• Metadata Service
Read-only service that provides metadata information for elements
• JSON-based Custom Service
Enables X++ classes to be consumed as JSON services
25. 1. ALM Portal
Leverage Microsoft Dynamics Lifecycle Services – Implementation Projects
2. Dev in-a-box
Customize and extend – includes Visual Studio tools
3. ALM Tools
Move code and data across your environments
4. Sandbox Tiers
Dev, Test, and Performance Testing
DEV-DRIVEN
Microsoft Azure
Pro Dev
Customizations
Applies to: Dynamics 365 for Operations
27. Simplifies the discovery,
trial, and acquisition of
line-of-business apps
An ecosystem to help
business users get started
using apps faster
An ecosystem to help
business users get started
using apps faster
One destination for business users to discover, trial, and acquire line-of-business SaaS apps
32. Implementation Details
• State-of-the-art physical security
measures.
• 24x7 incident response teams to
mitigate threats and attacks.
• Encryption of data transferred between
our data centers and at rest.
• Every production deployment has its
own Virtual Private Network and
dedicated Compute and Storage.
• Single sign-on federated through
Azure Active Directory.
Security goals:
• Safeguard data using state-of-
the industry security
technology and processes.
• Use the same identity platform
as Office 365, so users have
same username and password
for all.
• Production infrastructure and
client data is isolated from
other tenants.
Security
33. Implementation Details
• Customer chooses Azure DC to deploy
to.
• All data is classified. Customer Data
storage and movement is controlled.
• All data in transit and at rest
is encrypted.
• Role based security puts you in charge.
• Documented data handling practices in
the Microsoft Online Services in the
Microsoft Trust Center.
Privacy goals:
• You own your data.
• You know where your data
is located.
• You control your
client data.
Privacy
34. Implementation Details
• Adhere to strict privacy and security
practices when building features and
when operating the service.
• Pass internal / external audits.
• Cross Industry Certifications are first
Priority.
Compliance goals:
• Define and document
standard operating
procedures that meet
multiple certification
requirements.
• Run service in a compliant
fashion and collect evidence.
• Control and audit access to
production environments.
Compliance
35. Implementation Details
• Client data not used for advertising.
• No third party (including law
enforcement, other government entity,
or civil litigant) given direct or
unfettered access to client data except
as you direct.
• Client data only used for purposes
compatible with providing services
(troubleshooting, improving features).
• You have access to your data, even if
you stop using a service.
Transparency goals:
• Know how we secure your
data.
• Choose where your data is
stored.
• Control who can access your
data and on what terms.
• Transparent about how we
respond to government
requests for your data.
Transparency
36. AMERICA
UNITED STATES CANADA BRAZIL
EAST
US
EAST
US2
CENTRAL
US
NORTH
CENTRAL
US
SOUTH
CENTRAL
US
WEST
CENTRAL
US
WEST
US
WEST
US2
US-GOV
WEST
US-GOV
EAST
CANADA
EAST
CANADA
CENTRAL
BRAZIL
SOUTH
BD ✓ NP NP NP ✓ NP ✓ NP ✓ ✓ ✓ ✓ ✓
Client
Care
✓ NP NP NP ✓ NP ✓ NP ✓ ✓ ✓ ✓ ✓
Field
Service
✓ NP NP NP ✓ NP ✓ NP ✓ ✓ ✓ ✓ ✓
Project
Management
✓ NP NP NP ✓ NP ✓ NP ✓ ✓ ✓ ✓ ✓
Operations ✓ ✓ ✓ ✓ ✓ ✓ ✓ - - - ✓ ✓ ✓
✓
Data stored in
this Data Center
NP Not planned
- Under consideration
37. EMEA
EUROPE GERMANY UNITED KINGDOM
NORTH EUROPE WEST EUROPE
GERMANY
CENTRAL
GERMANY
NORTHEAST
UK WEST UK SOUTH
BD ✓ ✓ H1CY17 H1CY17 H1CY17 H1CY17
Client
Care
✓ ✓ H1CY17 H1CY17 H1CY17 H1CY17
Field
Service
✓ ✓ H1CY17 H1CY17 H1CY17 H1CY17
Project
Management
✓ ✓ H1CY17 H1CY17 H1CY17 H1CY17
Operations ✓ ✓ H1CY17 H1CY17 - -
✓
Data stored in
this Data Center
NP Not planned
- Under consideration
38. APAC
ASIA AUSTRALIA INDIA JAPAN CHINA
SOUTHEAST
ASIA
EAST
ASIA
AUSTRALIA
EAST
AUSTRALIA
SOUTHEAST
CENTRAL
INDIA*
WEST
INDIA*
SOUTH
INDIA*
JAPAN
EAST
JAPAN
WEST
CHINA
WEST
CHINA
EAST
BD NP ✓ ✓ ✓ ✓ NP ✓ ✓ ✓ - -
Client
Care
NP ✓ ✓ ✓ ✓ NP ✓ ✓ ✓ - -
Field
Service
NP ✓ ✓ ✓ ✓ NP ✓ ✓ ✓ - -
Project
Management
NP ✓ ✓ ✓ ✓ NP ✓ ✓ ✓ - -
Operations ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ H1CY17 H1CY17
* India DCs are only available to organizations with a business presence in India
✓
Data stored in
this Data Center
NP Not planned
- Under consideration
39. Deployed Services Integration Services
BD
Load Balancing
Azure Active Directory
Multifactor Authentication
Express Route*
IoT Suite
Azure IoT Hub1
Notification Hubs
BizTalk Services2
Visual Studio Team Services3
Azure Site Recovery4
Client
Care
Field
Service
Project
Management
Operations
✓ Available globally unless noted.
* ExpressRoute connection points: US (Atlanta, Chicago, Dallas, Las Vegas, Los Angeles, New York, Seattle, Silicon Valley, Washington DC), Canada (Montreal, Quebec City, Toronto), South America
(Sao Paulo), Europe (Amsterdam, Dublin, Paris, London, Newport (Wales, UK)), Asia (Hong Kong, Singapore, Australia (Melbourne, Sydney), India (Chennai, Mumbai), Japan (Osaka, Tokyo), Germany
(Berlin, Frankfurt), China (Beijing, Shanghai)
1Available in East US, West US, Europe, Germany, Asia, Australia, Japan 3Available in North Central US, South Central US, Brazil, West Europe, Australia East, South India
2Available East US, East US 2, Central US, North Central US, South Central US, West US, Brazil, Europe, Asia, Australia, Japan 4Available for Operations in private preview Q4CY2016 serviced from West Central US, West US 2, Canada,
Germany, UK, West India, China
43. 100+ datacenters
Top 3 networks in the world
2.5x AWS, 7x Google DC Regions
G Series – Largest VM in World, 32 cores, 448GB Ram, SSD…
Operational
Announced/Not Operational
Central US
Iowa
West US
California
East US
Virginia
US Gov
Virginia
North Central US
Illinois
US Gov
Iowa
South Central US
Texas
Brazil South
Sao Paulo State
West Europe
Netherlands
China North *
Beijing
China South *
Shanghai
Japan East
Tokyo, Saitama
Japan West
Osaka
India South
Chennai
East Asia
Hong Kong
SE Asia
Singapore
Australia South East
Victoria
Australia East
New South Wales
India Central
Pune
Canada East
Quebec City
Canada Central
Toronto
India West
Mumbai
Germany North East **
Magdeburg
Germany Central **
Frankfurt
North Europe
Ireland
East US 2
Virginia
United Kingdom
Regions (2)
US DoD East
TBD
US DoD West
TBD
* Operated by 21Vianet ** Data Stewardship by Deutsche Telekom
West US2
California
36 Regions Worldwide, 24 Generally Available…
Global datacenter footprint
France
Regions (2)
South Korea
Regions (2)
44. Networking
Security &
Management
Active
Directory
Store /
Marketplace
AD Privileged
Identity
Management
Azure telemetry
Pipeline
Dynamics Lifecycle
Services
Hybrid
Operations
Backup
Site Recovery
Automation
Storage & DataBI & Analytics
Application platform
Business application suite
Retail Manufacturing Services SCM HRM Administration
Global ecosystem
Customers Partners ISV’s
45.
46. 24x7 prioritized resolution support & critical
situation escalation management
For Med/Large business, operating a 24/7
production environment and requires access
to experts for lite advisory and escalation
services
For large enterprise >250 people operating a
24/7 complex environment and requires
immediate access to experts and full range of
proactive services
47.
48. Per user, PAYG
Microsoft Dynamics 365
(1) Price for disaster recovery solution per year based on 5-year lifetime for Dynamics 365 for Operations
On-premises
H/W & S/W upfront
Included
Included
Not included
Included
Included
Included (2)
Not included
Not included
Not included
License price (enterprise user)
i.e., how much a user pays for rights to access the solution
Disaster recovery
i.e., hardware, software, networking
Sandbox environment
Servicing production environment
i.e., provisioning, updates, pro-active monitoring
Additional usage rights software
i.e., embedded Power BI
High-availability infrastructure
i.e., hardware, software, networking, energy, housing
$21,486 (1)
(2) Included for Dynamics 365 for Operations only
49. Next steps
Schedule a “live” demo – 30 minutes
Organize a “proof of concept” – 1 week to 1 month
Run a pilot – including light-house practice group
Rollout firm-wide – targeting wider audience of
professional and support staff