Dynamics Day 2016: service transformation through digital platformsIntergen
Ryman Healthcare saw an opportunity to transform residential care through mobile devices in residents’ rooms. Creating a transformation programme that’s moving its operations from a heavily paper-based world to a modern, cloud connected, mobile paradigm, Ryman is creating an exciting and leading edge future for aged care provision.
Dynamics Day 2016: digital transformation - getting personalIntergen
Richard Brown and Lee Stevens look at the latest digital experience trends and how digital marketing technologies are becoming more customer-centric, helping you deliver the right message to the right person at the right time, across multiple channels – ultimately delivering business results.
Dynamics Day 2016: enabling your cloud - principles and pitfallsIntergen
Joe Bradley presents a largely non-technical session on insights into the journey to the cloud, including context, influences, planning and approach considerations.
Dynamics Day 2016: CRM Field Service and Project ServiceIntergen
Steven Foster and Microsoft’s Scott Smedley look at how Field Service and Dynamics Portals can change the way you serve your customers, ensuring you provide an intelligent and data-driven engagement that empowers employees and customers.
Dynamics Day 2016: service transformation through digital platformsIntergen
Ryman Healthcare saw an opportunity to transform residential care through mobile devices in residents’ rooms. Creating a transformation programme that’s moving its operations from a heavily paper-based world to a modern, cloud connected, mobile paradigm, Ryman is creating an exciting and leading edge future for aged care provision.
Dynamics Day 2016: digital transformation - getting personalIntergen
Richard Brown and Lee Stevens look at the latest digital experience trends and how digital marketing technologies are becoming more customer-centric, helping you deliver the right message to the right person at the right time, across multiple channels – ultimately delivering business results.
Dynamics Day 2016: enabling your cloud - principles and pitfallsIntergen
Joe Bradley presents a largely non-technical session on insights into the journey to the cloud, including context, influences, planning and approach considerations.
Dynamics Day 2016: CRM Field Service and Project ServiceIntergen
Steven Foster and Microsoft’s Scott Smedley look at how Field Service and Dynamics Portals can change the way you serve your customers, ensuring you provide an intelligent and data-driven engagement that empowers employees and customers.
Digital Transformation - How to Deliver Meaningful ResultsBizagi
Stop right there, here is the inescapable truth: Every large business, everywhere needs to transform in order to survive – and transformation is beyond difficult. So let’s get beyond the aspiration and talk about the practicalities of this journey for real businesses. This presentation is intended for all business and technology leaders tasked with delivering digital change in 2017 and beyond.
Read MWD Advisors’ Research Director Neil Ward-Dutton as he shares his analyst insights into how you can deliver meaningful results from your digital transformation initiatives this year.
Neil shares his views on one of the most common mistakes that businesses make when trying to digitally transform – which is to think only about the front-end, marketing driven side of the customer experience.
Find advice on how to:
• Manage change more collaboratively, quickly and cost-effectively
• Improve the customer experience through operational change
• Select the right technology to enable strategic digital innovation
Digital Transformation: How to Model Human Behavior in DigitizationBizagi
Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.
One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?
Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.
Download the presentation from Frank Beyer and Bizagi as they discuss:
•How to model human activities into digital processes
•How to break the cognitive barrier to embark on RPA
•The impact and hidden benefits of digitizing human activities
About Kyocera
KYOCERA Document Solutions America is a group company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Corporation's net sales totalled $13.1 Billion.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the Video here: https://youtu.be/A-0I47Qm5MY
Digital Transformation: How to Model Human Behavior in DigitizationBizagi
Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.
One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?
Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.
Download this presentation from hear Frank Beyer and Bizagi as they discuss:
•How to model human activities into digital processes
•How to break the cognitive barrier to embark on RPA
•The impact and hidden benefits of digitizing human activities
About Kyocera
KYOCERA Document Solutions America is a group company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Corporation's net sales totalled $13.1 Billion.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the video here: https://youtu.be/A-0I47Qm5MY
Agile Practices for Transitioning to SAP S/4HANA® panayaofficial
Attend this webinar for advice on best practices for transitioning to SAP S/4HANA. Topics include:
Uncovering five tips for organizations that want to implement both SAP S/4HANA and agile practices
Understanding the changes that a move to SAP S/4HANA requires
Selecting the best-fit solution to support a transition to SAP S/4HANA
The business environment is changing fast. Change wrought by the pace and complexity of digital adoption and creating fundamental changes in customer behaviour, challenging the traditional environment. Bringing significant opportunities for those who embrace and adapt; but real consequences for those who don’
Using the Right Content Strategy to Create a Personalized Digital ExperiencePerficient, Inc.
Content is much more than just static website copy - it's articles, blog posts, comments, video, audio, images and infographics. Content created to fuel a personalized experience represents only one aspect of an overall view of the customer. It's imperative for marketers to resonate with their target demographics by creating relevant content to help build relationships with existing and potential customers.
Creating a strategy for what content type to use where will help you personalize and enrich a user's digital experience. In this slideshare, we walk you through some key content strategies, best practices and ways to create great content to keep your users coming back. We also discuss how tools like Sitecore can help drive the personalized digital experience.
Datastax - The Architect's guide to customer experience (CX)DataStax
From scalability to data access to data governance, learn the specific performance and data requirements of a customer experience-ready data management platform.
Building a change approach to live beyond one projectRebecca Jackson
The change approach used for NEXTDC's Meetings and Voice Uplift Project, migrating from Skype for Business to Microsoft Teams for meetings, voice and chat.
Learn how you can drive your business forward with confidence by making decisions based on actionable insights gained from organizational data in real-time.
In this session, we will explain the benefits of implementing a Cloud Native approach for running closed loop analytics. This talk will show how you can achieve business value from analytics quickly and without downtime on a sophisticated platform such as Pivotal Cloud Foundry. We will also demo this combined approach to running Data Microservices for a use case like Fraud Analytics and Detection.
Speaker: Malik Bilal & Vijay Rajagopal, Pivotal
Slides from workshop focused on service management excellence and end user experience measurement.
Sessions:
1. Service Management Process Automation, with Bright Horse
2. Enlightened Executives, with CitrusCollab
3. From SLA to XLA: Re-Thinking End-User KPIs, with Nexthink
4. Adopting an Experience Mind-Set, with G2G3
3. Great Customer Service is The Experience, with Chris Markiewicz
"Intuit Transforms HR," introduced by Dave Duffield and presented by Jennifer Hall, VP of HR with Intuit, provider of Quicken, TurboTax, QuickBooks, and online banking services. In this session, Jennifer Hall will share details of Intuit's HR transformation.
Yammer External Networks: Engaging Customers and Partners Perficient, Inc.
Yammer has distinguished itself as an enterprise social network on the inside of organizations, but its potential for engaging external customers, partners and vendors remains largely unnoticed. Most organizations have yet to tap into Yammer's ability to extend its features outside of the company walls.
Find out how Yammer is redefining the traditional external network, and how its ease of adoption, powerfully interactive style of information sharing and governance tools combine with mobile accessibility and the power of the cloud to deliver social, secure and world-class external collaboration.
BATbern48_How Zero Trust can help your organisation keep safe.pdfBATbern
This presentation will bring insights into how the Zero Trust framework can help organizations improve their cybersecurity posture and resilience and what the organizational challenges are.
Digital Transformation - How to Deliver Meaningful ResultsBizagi
Stop right there, here is the inescapable truth: Every large business, everywhere needs to transform in order to survive – and transformation is beyond difficult. So let’s get beyond the aspiration and talk about the practicalities of this journey for real businesses. This presentation is intended for all business and technology leaders tasked with delivering digital change in 2017 and beyond.
Read MWD Advisors’ Research Director Neil Ward-Dutton as he shares his analyst insights into how you can deliver meaningful results from your digital transformation initiatives this year.
Neil shares his views on one of the most common mistakes that businesses make when trying to digitally transform – which is to think only about the front-end, marketing driven side of the customer experience.
Find advice on how to:
• Manage change more collaboratively, quickly and cost-effectively
• Improve the customer experience through operational change
• Select the right technology to enable strategic digital innovation
Digital Transformation: How to Model Human Behavior in DigitizationBizagi
Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.
One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?
Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.
Download the presentation from Frank Beyer and Bizagi as they discuss:
•How to model human activities into digital processes
•How to break the cognitive barrier to embark on RPA
•The impact and hidden benefits of digitizing human activities
About Kyocera
KYOCERA Document Solutions America is a group company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Corporation's net sales totalled $13.1 Billion.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the Video here: https://youtu.be/A-0I47Qm5MY
Digital Transformation: How to Model Human Behavior in DigitizationBizagi
Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.
One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?
Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.
Download this presentation from hear Frank Beyer and Bizagi as they discuss:
•How to model human activities into digital processes
•How to break the cognitive barrier to embark on RPA
•The impact and hidden benefits of digitizing human activities
About Kyocera
KYOCERA Document Solutions America is a group company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Corporation's net sales totalled $13.1 Billion.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the video here: https://youtu.be/A-0I47Qm5MY
Agile Practices for Transitioning to SAP S/4HANA® panayaofficial
Attend this webinar for advice on best practices for transitioning to SAP S/4HANA. Topics include:
Uncovering five tips for organizations that want to implement both SAP S/4HANA and agile practices
Understanding the changes that a move to SAP S/4HANA requires
Selecting the best-fit solution to support a transition to SAP S/4HANA
The business environment is changing fast. Change wrought by the pace and complexity of digital adoption and creating fundamental changes in customer behaviour, challenging the traditional environment. Bringing significant opportunities for those who embrace and adapt; but real consequences for those who don’
Using the Right Content Strategy to Create a Personalized Digital ExperiencePerficient, Inc.
Content is much more than just static website copy - it's articles, blog posts, comments, video, audio, images and infographics. Content created to fuel a personalized experience represents only one aspect of an overall view of the customer. It's imperative for marketers to resonate with their target demographics by creating relevant content to help build relationships with existing and potential customers.
Creating a strategy for what content type to use where will help you personalize and enrich a user's digital experience. In this slideshare, we walk you through some key content strategies, best practices and ways to create great content to keep your users coming back. We also discuss how tools like Sitecore can help drive the personalized digital experience.
Datastax - The Architect's guide to customer experience (CX)DataStax
From scalability to data access to data governance, learn the specific performance and data requirements of a customer experience-ready data management platform.
Building a change approach to live beyond one projectRebecca Jackson
The change approach used for NEXTDC's Meetings and Voice Uplift Project, migrating from Skype for Business to Microsoft Teams for meetings, voice and chat.
Learn how you can drive your business forward with confidence by making decisions based on actionable insights gained from organizational data in real-time.
In this session, we will explain the benefits of implementing a Cloud Native approach for running closed loop analytics. This talk will show how you can achieve business value from analytics quickly and without downtime on a sophisticated platform such as Pivotal Cloud Foundry. We will also demo this combined approach to running Data Microservices for a use case like Fraud Analytics and Detection.
Speaker: Malik Bilal & Vijay Rajagopal, Pivotal
Slides from workshop focused on service management excellence and end user experience measurement.
Sessions:
1. Service Management Process Automation, with Bright Horse
2. Enlightened Executives, with CitrusCollab
3. From SLA to XLA: Re-Thinking End-User KPIs, with Nexthink
4. Adopting an Experience Mind-Set, with G2G3
3. Great Customer Service is The Experience, with Chris Markiewicz
"Intuit Transforms HR," introduced by Dave Duffield and presented by Jennifer Hall, VP of HR with Intuit, provider of Quicken, TurboTax, QuickBooks, and online banking services. In this session, Jennifer Hall will share details of Intuit's HR transformation.
Yammer External Networks: Engaging Customers and Partners Perficient, Inc.
Yammer has distinguished itself as an enterprise social network on the inside of organizations, but its potential for engaging external customers, partners and vendors remains largely unnoticed. Most organizations have yet to tap into Yammer's ability to extend its features outside of the company walls.
Find out how Yammer is redefining the traditional external network, and how its ease of adoption, powerfully interactive style of information sharing and governance tools combine with mobile accessibility and the power of the cloud to deliver social, secure and world-class external collaboration.
BATbern48_How Zero Trust can help your organisation keep safe.pdfBATbern
This presentation will bring insights into how the Zero Trust framework can help organizations improve their cybersecurity posture and resilience and what the organizational challenges are.
Digital Transformation in the Cloud: What They Don’t Always Tell You [2020]Tudor Damian
The payoff of successful Digital Transformation can be essential for companies engaged in highly-competitive markets. Almost every business decision requires executives and managers to balance risk and reward, and efficiency in that process is essential to an enterprise’s success.
With the emergence of the Cloud, IT risk has suffered yet another radical transformation. The past couple of years have also brought along new vulnerabilities, exploits, and attack methods, as well as new data privacy requirements such as the GDPR. While all of these things require significant changes to any existing processes and tools, they mostly require a different approach when catering to people's IT security awareness, especially when moving to the Cloud.
Based on real-life projects and experience from recent years, this session provides a quick insight into the role that the Cloud plays within Digital Transformation initiatives, touching on challenges companies usually face when dealing with governance, security, change management & cost-control. Examples and case studies included.
MYTHBUSTERS: Can You Secure Payments in the Cloud?Kurt Hagerman
Discussion of if and how you can secure payments in the cloud. Covers the issue, compliance considerations, regulatory changes and their impact, and provides a rationale for using a cloud to decouple your payments processes from your legacy infrastructure.
Securing the Remote Working EnvironmentDizzion, Inc.
Remote working is a growing trend, but with it is the increasingly important question of how to keep remote workers and environments secure. Review requirements, key considerations and best practices for enabling secure remote working.
Your organisation’s data are now everywhere: on your servers and your desktop PCs; on your employees’ smart phones, tablet computers and laptops; on social networks; and in public clouds. Some of these data require special protection but they also need to be accessed remotely, which makes security a considerable challenge. Can you trust public clouds to keep your data safe and secure? Can you trust your own internal systems? And on what criteria and risk management strategies should you base your trust? -- Dr Mark Ian Williams's presentation at the April 2012 'Why Cloud? Why now?' conference at the headquarters of the Institute of Chartered of Accountants of England Wales.
Microsoft Teams in the Modern WorkplaceJoanne Klein
Joanne Klein delves into Microsoft Teams to give a glimpse of its features, its underlying architecture, and what’s in it for the modern worker and the data protection, data retention, and legal/compliance teams across your organization.
Cloud computing - Assessing the Security Risks - Jared Carstensenjaredcarst
This is the presentation I recently gave regarding cloud computing and the risks which are often not thought through.
Looks at the cloud from an Information Security and compliance aspect which is often forgotten.
Best wishes,
Jared Carstensen
Get Ahead of Cyber Attacks with Microsoft Enterprise Mobility + SecurityDavid J Rosenthal
Digital transformation with freedom and peace of mind
Holistic, identity-driven protection
Help guard your data from attacks on multiple levels using innovative, identity-driven security techniques.
Productivity without compromise
Preserve the mobile and desktop experiences your workers need to stay working with familiar apps and tools.
Flexible, comprehensive solutions
Do more with less—protect users, devices, apps, and data with intuitive mobile management on a future-ready platform.
microsoft@atidan.com
Creating intelligent content: How to automate personalised, one-to-one market...Empired
Now more than ever as organisations we need to accelerate our digital engagement and use our content intelligently, sensitively and helpfully.
One of the only ways to connect with customers is digitally, and so the challenge for us as brands is how do we deliver a relevant and engaging experience at scale? And, within that, how do we make sure that we're tailoring the right content, to reach our audiences in the right ways, at the right time?
In this webinar, we'll discuss the importance of personalisation in delivering an outstanding customer experience and the challenges marketers face when it comes to delivering true one-to-one personalised journeys. We will then look how Episerver's new Content Intelligence and Content Recommendations can, through the power of AI, help marketers gain deep content insights and automate true one-to-one, personalised marketing at scale.
The Coronavirus pandemic had a profound impact on the way we work. Almost overnight, organisations have had to learn how to work remotely – and collaborate effectively – often by the most expedient means possible.
The good news is that the flexible, remote working practices and tools that always seemed like a good idea in principle, have now been tested under extreme conditions and, in many cases, have been proven to be highly effective. To maintain the momentum and continue to realise the benefits, it's essential that we balance that flexibility and immediacy with governance and management. This is particularly true with 'easy to use' tools designed with user empowerment at their heart, such as Microsoft Teams, Zoom and others.
In this webinar, we explore common pain points and problems arising from the explosive growth of these tools and potential solutions to those problems. We will hear from Anthony Martino, IT Operations Manager at flybuys (Australia), on how they plan to balance user empowerment with effective governance and management. We will look at practical approaches available to all customers, to continue realising the benefits of flexible working in a secure, streamlined and controlled manner.
For more information visit https://www.empired.com/ReimagineWork/ #ReimagineWork
Customer Insights: It's time to get personalEmpired
During this webinar, Qassem Naim, Head of Data and Tech at FCB NZ (one of the largest global advertising agencies) joined us to discuss how excellent customer experience starts by getting personal. To do this right, it is important to understand how each customer interacts with your business. We then looked at how the Dynamics 365 Customer Insights platform can help you unify customer data from any touchpoint and personalise the buying experience for each customer through AI-driven insights and recommendations.
For more information visit https://www.empired.com/ReimagineWork/ #ReimagineWork
Working Remotely with Microsoft TechnologiesEmpired
Keeping with the #ReimagineWork theme, we ran the "Working Remotely with Microsoft Technologies" webinar - conducted with Microsoft Teams live event - where we discussed covering remote working with Microsoft Azure Windows Virtual Desktop and communication with Microsoft Teams.
Watch the recording https://www.youtube.com/watch?v=Ze569J-oWCU to see how you can use Microsoft Azure technology to create and deploy Windows desktop images that run on the cloud, accessible from web browsers, Windows and MacOS clients as well as Android and iOS apps, giving your employees access to the same tools they would normally have through your physical desktop deployments.
With more than 50,000 new malware created every day organisations can no longer afford to risk the financial and reputational impacts of a security or data breach, which can be too much for a business to recover from. Because of this, IT managers face increasing scrutiny and pressure from CEOs, managing directors and boards to prove that they are keeping the organisation secure.
The changing threat landscape means organisations need to be vigilant and smarter about security. While businesses still face threats from infected devices and malware, attackers have also moved beyond that. For example, there is an increasing number of targeted email attacks with cyber criminals spending time to monitor communications so they can imitate emails that are so sophisticated that even relatively savvy users will open them.
This webinar will explore the building blocks required to ensure you have the roadmap required to best protection against cyber attacks. We will provide you with a high level view of the following topics:
· Audit and discovery – What are your weaknesses and are you compliant?
· Education – Do your employees know when not to open that attachment?
· Policy – Do you have the right policies for your industry?
· Technology – Where to start and what has changed?
Dynamics Day 2017 Adelaide - Customer Experience Design Empired
How a customer experiences your organisation determines your revenue and your costs. Now more than ever we need to realign our organisations' with customers' expectations by harnessing empathy, design and technology. This session will take you through the process of designing, interpreting and implementing a customer experience strategy withing your organisation.
Dynamics Day 2017 Adelaide - Dynamics 365 making it realEmpired
The launch of Microsoft Dynamics 365, has brought new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capabilities and licensing.
Dynamics Day 2017 Adelaide - Dynamics 365 Enterprise OperationsEmpired
Learn about the latest release of Microsoft Dynamics AX, hear about business leaders who are using ERP in the cloud to be successful and what you can expect from Microsoft's enterprise ERP team in the coming months.
Dynamics Day 2017 Adelaide - IoT, Machine Learning and Big Data actionable in...Empired
Do you see the full picture of your business’ health? Learn how every organisation can create, analyze and explore a range of business data, all through an easy-to-use, modern platform that turns your data into decisions using Predictive Analytics, Big Data and Power BI.
This presentation shows the path MRWA (Main Roads Western Australia) took to implement its disaster recovery/business continuity plan.
MRWA looks after 18,000 kms of roads in Western Australia, managing a AU$ 2 billion/year budget.
Dynamics Day 2017 Melbourne - transform you decision makingEmpired
Do you see the full picture of your business’ health? Learn how every organisation can create, analyze and explore a range of business data, all through an easy-to-use, modern platform that turns your data into decisions using Predictive Analytics, Big Data and Power BI.
Dynamics Day 2017 Melbourne - Melbourne Racing Club Digital TransformationEmpired
Find out how Melbourne Racing Club leveraged Dynamics 365 to unify customer, events, ticketing and retail data to drive member and customer acquisition and retention through personalised and targeted marketing campaigns.
Dynamics Day 2017 Melbourne: Dynamics 365 Enterprise operationsEmpired
Learn about the latest release of Microsoft Dynamics AX, hear about business leaders who are using ERP in the cloud to be successful and what you can expect from Microsoft's enterprise ERP team in the coming months.
Dynamics Day 2017 Melbourne: Becoming customer centricEmpired
How a customer experiences your organisation determines your revenue and your costs. Now more than ever we need to realign our organisations' with customers' expectations by harnessing empathy, design and technology. This session will take you through the process of designing, interpreting and implementing a customer experience strategy withing your organisation.
Dynamics Day 2017 Melbourne: Digital Transformation with Dynamics 365 keynoteEmpired
Built for your business, Dynamics 365 works with existing systems, allowing you to implement business processes across silos. Start with what you need, expand at your own pace.
(Keynote by Microsoft's Craig Bates)
Do you see the full picture of your business’ health? Learn how every organisation can create, analyze and explore a range of business data, all through an easy-to-use, modern platform that turns your data into decisions using Predictive Analytics, Big Data and Power BI.
Dynamics Day 2017 Brisbane: Dynamics 365 Field and Project ServicesEmpired
Does your organisation need to increase project profitability or deliver highly optimised field services? This session will showcase how Microsoft's newest Dynamics 365 capabilities for project service automation and mobile field services can optimise your project delivery and field service capability.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Knowledge engineering: from people to machines and back
Empired Convergence 2017 - Keeping Pace, Staying Safe in the Digital World
1. UNLEASH YOUR DIGITAL ENTERPRISE
Keeping pace and staying safe in the digital
world
2. How can we
keep pace with
multitudes of new
platforms and cloud
services?
keep pace with
the
expectations of
our own staff?
keep pace with
customer demands
and market
expectations?
keep our data and IP
safe whilst keeping
pace?
keep pace with new
entrants to market?
3. Today’s challenges
• Customer is first
• Customers expect more
• Customers want it now
• If you don’t disrupt someone else will
4. Disruption is coming
If it hasn’t already occurred, someone is going to disrupt
your industry.
… and it’s not just high tech things or new services
• Mundane products in saturated markets are prime
targets
5. What is being disrupted?
Sometimes it’s not even about the product
Disruption can focus upon the
• Customer experience and the benefits
• How the brand engages with the customer
• How the product is purchased
Regardless of how, the customer is at the front of the conversation
6.
7. Let’s talk mattresses
Blocks of foam and springs
$45,000,000,000 industry
Disrupter profile: Casper
• 3 years old
• $750 million valuation
• $200 million in 2016 sales
• Disrupting the purchasing process
8. Mattresses of disruption
So what are Casper doing?
• Focussing on the customer experience, not the product
• Selling the experience, creating a set of values and brand alliance
‘Great sleep is the key to living a great life’
• Focussing on the benefit not the feature.
• Building empathy.
• Providing a better shopping experience. No wandering through retailers.
• Targeting consumers wanting an online experience
9. Technology enables pace
• Frequently technology is the
tool that enables you to
keep pace, or maybe even
get ahead.
• Regardless of where & how
it’s hosted, an IT system has
three components.
People
Process
Technology
10.
11. Your next employees
Mobility is expected
Internet and cloud native
Data anywhere is the norm
Personal IT just works
14. You’re probably further into the cloud than you realise
No more boundaries. Many things in many places
With so many services in
so many locations, can
you ‘draw a line’ around
your network?
If you can’t draw a line
around it, how do you
protect it?
Approved
on-premises
app services
Approved
cloud services
Cloud services
you don’t know
about
Corporate data
stored on
unsecured devices
15. Who you are, rather than where you are has become more important
Identity is the new control plane
Your data is stored:
• On-premises
• In permitted cloud services
• In unknown cloud services
• On corporate devices
• On un-managed devices
Your data has moved beyond the network.
We need a new security perimeter
16. So, how do we stay safe?
01
Cyber program
Understand the enemy
Identify risks & exposure
Build a defensive
strategy
Execute it
02
Perimeter
Review and refresh the
capabilities of your
network perimeter
03
Identity
Your firewall is no longer
the boundary
Identity is the new
control plane
18. The hacker may be more dedicated
Time is a key construct of vulnerability to malicious activity.
• The demands of business compete for our time.
• The IT teams’ available time is split between new initiatives, business demands, legacy
infrastructure challenges and ongoing support
For the hacker time is their most valuable asset.
• A persistent threat hacker is spending more time trying to break in than you are trying
to prevent it.
19. What should business do?
Understand the enemy
• Persistent, advanced and human-based. Actively probing for weakness.
Identify your risks and exposure
• Where are your information assets and how protected are they?
• Where are your weaknesses?
Build a defensive strategy and execute upon it
• Plan to protect what matters the most.
Continuously validate its effectiveness
• Optimise your defences by probing for weakness.
20. Cyber program
Components of the program
• Identify your business objectives and organisational priorities
• Determine the scope of systems that support these objectives and priorities
• Identify related systems and assets, regulatory requirements and overall risk approach
• Identify the Threat Groups most likely to target the organisation and understand why.
Prioritise, Scope
& Orient
• Identify a framework of reference for cyber control definitions (NIST, ISO 27001, CIS-CSC)
• Develop a current profile by indicating what cyber controls currently exist in the business
• Determine the maturity of controls in place
Create Current
State Profile
Guided by your overall risk management process or previous risk assessment activities.
• Analyse the operational environment to understand the likelihood of a cybersecurity event
and the impact it could have.
• Identify the most likely and most dangerous threat scenarios which could occur.
Conduct Risk
Assessment
21. • Create a target profile that focuses on the assessment of the identified Controls describing
the organisation’s desired cybersecurity outcomes
• Consider influences and requirements of external stakeholders such as regulatory bodies,
customers and business partners when creating a target profile
Create Target
State Profile
• Compare the Current Profile and the Target Profile to determine the gaps
• Create a prioritised action plan to address those gaps that draws upon organisational
priorities, a cost/benefit analysis, and understanding of risk to achieve the outcomes in the
Target Profile
• Determine the resources, technology or roles necessary to address the gaps
Determine &
Prioritise Gaps
• Determine the order and priority of activities to achieve the target state
• Monitor the cybersecurity practices against the Target Profile
Implement
Action Plan
Cyber program
Components of the program
25. Cyber program
Is it possible to stay safe?
Employees
Business
partners
Customers
Apps
Devices
Data
Users
Data leaks
Lost device
Compromised identity
Stolen
credentials
28. Your security posture
!
DETECT
using targeted signals,
behavioral monitoring,
and machine learning
RESPOND
closing the gap between discovery
and action
PROTECT
across all endpoints,
from sensors to the
datacenter
29. The perimeter has changed
IDENTITY
AS THE
CONTROL
PLANE
ONE COMMON
IDENTITY
IMPROVED
SECURITY
SIMPLIFIED
MANAGEMENT
SSO
On-premises: Existing
applications, Windows
Server Active Directory,
and other directories
Cloud: Azure, PaaS,
SaaS and Office 365
Closing the gap between
discovery and action
30. Review your perimeter
Whilst the corporate firewall is no longer the sole boundary, it still has its place
• The traditional firewall, web and email protection are no longer a complete solution.
• Protection is needed for your users in cloud applications (PaaS or SaaS)
• The only thing you can control is you users’ identity, it’s the new control plane
• Know your exposure to SaaS and PaaS
• Know your new perimeter and how you want to deal with it
33. Identity-driven security
The security landscape has changed
Shadow
IT
Data breach
Employees
Partners
Customers
Cloud apps
Identity Devices Apps & Data
Transition to
cloud & mobility
New attack
landscape
Current defenses
not sufficient
Identity breach On-premises apps
SaaS
Azure
34. Identity-driven security
Three steps to identity-driven security
1. Protect the front door
Safeguard your resources at the front door with innovative
and advanced risk-based conditional accesses
2. Provide layered protection. User, app, device and
data
Gain deep visibility into user, device, and data activity on-
premises and in the cloud.
3. Detect attacks before they cause damage
Uncover suspicious activity and pinpoint threats with deep
visibility and ongoing behavioral analytics
35. Identity-driven security
Protect the front door
Conditions
Allow access
Or
Block access
Actions
Enforce MFA
per user/per
app
Location
Device state
User/Application
MFA
Risk
User
Azure AD Privileged
Identity Management
Azure AD Identity
Protection
36. Identity-driven security
Provide layered protection. User, app, device and data
How do I control data
on-premises and in the
cloud?
Azure Information Protection
Classify & Label
Protect
Monitor and Respond
How do I prevent data
leakage from my mobile
apps?
Microsoft Intune
LOB app protection
DLP for Office 365 mobile apps
Optional device management
How do I gain visibility
and control of my cloud
apps?
Cloud App Security
Risk scoring
Shadow IT Discovery
Policies for data control
37. Identity-driven security
Detect attacks before they cause damage
Microsoft Advanced Threat Analytics (ATA)
Behavioral Analytics
Detection of known malicious attacks
Detection of known security issues
On-premises detection Detection in the cloud
Cloud App Security + Azure Active Directory Premium
Behavioral analytics
Anomaly detection
Security reporting and monitoring
38. Cloud-powered protection
Azure Active Directory Identity Protection
SIEM
Power
BI
Monitoring
tools
Security, monitoring and reporting
Solutions
Notifications
Data Extracts/Downloads
Reporting APIs
Apply Microsoft learnings to
your existing security tools
Machine-learning engine
Leaked
credentialsInfected
devices
Configuration
vulnerabilities
Brute force attacks
Suspicious sign-in
activities