Join us to look at Connected Field Service and Resource Scheduling Optimization. In this webinar, we will showcase: - How to automatically schedule Work Orders to the most appropriate resources in Field Service by using RSO Addon. - How to use predictive maintenance to drive better business outcomes using Connected Field Service integrating Microsoft power of IoT.

1. Connected Field Service & RSO
Presented by –
Shailesh Wath
Sr. Dynamics Field Service Expert

2. Agenda
• About CloudFronts
• Connected Field Service Dynamics 365
• Resource Scheduling Optimization ( RSO )
• Q & A

3. About CloudFronts
• Incorporated on 1st June, 2012 and based out of Mumbai, India.
• Focused on Dynamics 365, Power BI and Azure
• A team of around 50 Architects, Developers and Project Managers
• 100% Focused on Microsoft Technologies
• Clients around the globe.

4. Microsoft Recognition

5. Industry Verticals
CloudFronts has industry expertise in deploying Microsoft Solutions
across various verticals.
Key industry verticals –
 Professional Services
 Financial Services
 Pharmaceutical
 Trade & Logistics
 Retail
 Field Services

6. Clients and Partners

7. Connected Field Service
• High Level Architecture
• Configuration Steps
• Demo

8. High Level Architecture

9. Supported Developer Scenarios
• Extend Connected Field Service for Microsoft Dynamics 365
• Provide an IoT Platform that ISVs and partners can build on to IOT-
enable their Dynamics 365 custom entities and managed solutions.

10. 1st Scenario Capabilities
• Abstract device registration in an action
• Enable any CRM entity to be IOT-enabled
• Receive service alerts and automating their response with a
customized workflow
• Send remote commands to IoT devices
• Analyze incoming device data, and displaying aggregate, trend and
other metrics in custom dashboards

11. Particle Electron Device

12. Resource Scheduling Optimization
1. Configure Settings for and related to RSO
2. Create Schedule: Defines when RSO should optimize bookings
3. Create Scope: Defines what RSO should optimize
4. Create Goal: Defines how bookings should be optimized

13. Resource scheduling optimization
WO #1 WO #2
WO #4 WO #5
WO #7 WO #8
WO #10 WO #11
WO #48 WO #49
…
WO #3
WO #6
WO #9
WO #12
WO #50
WO #1
WO #2
WO #4
WO #5WO #7
WO #8
WO #10
WO #11WO #48
WO #49 WO #3WO #6
WO #9
WO #12
WO #50
 Travel distance
 Working hours
 Priority
 Skillset
 Promised time windows
 and more

14. Is RSO right for my organization?
# of Field Agents # of Work Orders Possible Combinations
1 5 5
2 10 90
3 15 2730
4 20 116280
20 100 1.3 x 1039
Once the number of field agents or work orders reaches a threshold, our algorithms can truly make a difference!

15. Next Webinar
• Dynamics 365 Portals on 30th
March 2017

16. Connect with us!
https://www.linkedin.com/company/cloudfronts
@cloudfronts
https://www.youtube.com/cloudfronts
info@cloudfronts.com
CloudFronts Technologies, LLP.
+1 855 796 4355 (USA) | +91 92 2358 3878 (India)
Write to us : info@cloudfronts.com