Knowledge management is one of the hottest topics today as organizations deal with huge amounts of data and need to extract value from information. Knowledge management is a multi-disciplined approach using people, processes, technology, and organizational structure and culture to achieve organizational objectives by leveraging intangible assets. Effective knowledge management systems create new knowledge, identify and capture knowledge, contextualize it to be usable, store it, review it for accuracy and relevance, and make it available whenever needed.

2. Knowledge Management
Introduction
Knowledge Management is one of the hottest topics
today in both the industry world and information
research world. In our daily life, we deal with huge
amount of data and information. Data and information
is not knowledge until we know how to dig the value
out of it. This is the reason we need knowledge
management.
•A multi-disciplined approach to achieving
organisational objectives by making the best use
of knowledge
•The art of creating commercial value from
intangible assets

3. LOOKING AT KEY ELEMENTS
• People
• Processes
• Technology
• Structure
• Culture

5. Knowledge Management
SYSTEMS

6. KNOWLEDGE MANAGEMENT
SYSTEMS CYCAL
• Creates knowledge through
new ways of doing things
• Identifies and captures new
knowledge
• Places knowledge into
context so it is usable
• Stores knowledge in
repository
• Reviews for accuracy and
relevance
• Makes knowledge available
at all times to anyone
Disseminate

7. Critical Concepts for
What’s to Manage?
Organisational information
Organisational knowledge
Individual knowledge

8. ORGANIZATIONAL CONDITIONS
FOR
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•
•
•
Trust
Confidence
Credibility
Direct connection knowledge
acquisition/sharing - reward
• professionals = ambassadors or
bosses
• Systems support