Designing and building learning materials is a tough enough job, but what happens when you spend weeks or months on a project and nobody even bothers to use it? This presentation will explore more than a dozen ideas for increasing user adoption of learning materials through a series of strategies and tactics you can begin using immediately.
Increasing user adoption requires an in-depth understanding of your users, including their jobs, behaviors, wants, and needs. Once you understand these elements, you can design your implementation approach and introduce on-going activities to increase adoption.
In this presentation, we will explore the psychology of the user, the intent of the organization, and the actions you can take as a learning professional to drive adoption and improve the performance of your users.
Grabbing the attention of time starved LearnersLaura Overton
44% of L&D professionals say their staff are reluctant to engage with online learning but Towards Maturity’s direct research with learners shows that perhaps they are not as reluctant as we think! This interactive session, first presented at the Learning Technology Summer Forum 17th June 2014, takes a fresh look at how L&D professionals can think about not only grabbing learner’s attention but turn that attention into action. Here we show how to apply killer tips from the world of marketing to today’s L&D challenges.
The presentation also introduces the Towards Maturity Engagement Index to help L&D organisations identify how their engagement strategies compare with others. Readers can identify their Engagement Index, and 21 other effective practice indices by participating in the Towards Maturity Benchmark Study at www.towardsmaturity.org/benchmarktoday.
Laura Overton chaired an interactive session with over 50 L&D leaders at Learning Technologies 2015 (#LT15uk) alongside a panel consisting:
Garry Hearn
Programme Manager Training Business Change
Ministry of Defence (DCTT)
Velda Barnes
Head of Learning and Development
Addaction
Jane Daly
Global Head of Learning & Development
M&S Offices
Laura Overton
Managing Director
Towards Maturity
Laura Pettit
Academy Lead, Leadership and Talent
Bupa Global Market Unit
The group drew on data from the Towards Maturity 2015 Towards maturity benchmark (http://towardsmaturity.org/2014benchmark) and discussed practical ideas around how to deliver learning excellence and the characteristics of learning leaders. This resource summarises the collective thinking of the room, providing insight and inspiration for those not able to join.
World of Learning 2014 Closing Keynote: Linking Learning to BusinessLaura Overton
Laura Overton provided the closing keynote at World of Learning 2014 (Birmingham, UK), sharing why it's important to prioritise the alignment of learning to business needs instead of focusing on the latest fads and technologies.
6 secrets of mobile learning success by towards maturity 2013Laura Overton
This presentation will be invaluable for any organisation looking to build a business case for mobile learning and will help to shape an implementation strategy that delivers successful outcomes by considering all the benefits that top learning companies are achieving with mobile learning and their 6 secrets of success.
The presentation draws on the inputs of 500 L&D and HR professionals who participated in the Towards Maturity 2012-13 Benchmark data. Full data analysis can be downloaded in the report Mobile Learning at Work – www.towardsmaturity.orgmobile2013.
The presentations were delivered as part of a series of mobile learning events with Line Communications in Summer of 2013 www.line.co.uk
Boosting business results and engagement – 3 simple steps for L&D professionalsLaura Overton
Laura Overton shares how formal benchmarking can help L&D leaders become the boost business results and improve learning engagement.. The presentation looks at:
• Benchmarking as an L&D business improvement tool and why current L&D benchmarks are wholly in adequate
• How new learning benchmarks can help L&D leaders improve results and engagement.
• The benefits that great benchmark data can add to aligning learning to need, forging business relationships and prioritising action areas.
• 3 simple steps to help you benchmark with L&D peers.
The session draws on benchmark data from over 2200 L&D professionals around the globe. Participants are invited to take part in the confidential Towards Maturity Benchmark for free until 12th July 2012 here [https://www.surveymonkey.com/s/TM2013Benchmark].
Find out more about Towards Maturity Benchmark Reports at www.towardsmaturity.org/benchmarking
Find out more about new learning benchmarks by joining The Towards Maturity New Learning Benchmark group on Linked In.[ http://www.linkedin.com/groupRegistration?gid=3696010]
Follow benchmark conversations on twitter at #bethtebest13
This session was originally given presented as part of the Corporate e-learning Consortium webinar Series
Towards Maturity’s 7 secrets of top performing L&D teamsLaura Overton
Today’s L&D function is under intense pressure. Globalisation, technology, continual change and focus on talent means that more is demanded of learning teams who have diminishing resources to draw on. This presentation by Towards Maturity Managing Director, Laura Overton, draws on research with over 2,900 organisations to outline 7 secrets of top performing teams. The presentation was first delivered as part of a webinar in conjunction with SuccessFactors, an SAP company.
If you would like to find out about becoming a top learning company, find out more about benchmarking with Towards Maturity visit: http://towardsmaturity.org/static/survey
If you have had successes in any of these 7 areas, we’d love to hear from you!
Grabbing the attention of time starved LearnersLaura Overton
44% of L&D professionals say their staff are reluctant to engage with online learning but Towards Maturity’s direct research with learners shows that perhaps they are not as reluctant as we think! This interactive session, first presented at the Learning Technology Summer Forum 17th June 2014, takes a fresh look at how L&D professionals can think about not only grabbing learner’s attention but turn that attention into action. Here we show how to apply killer tips from the world of marketing to today’s L&D challenges.
The presentation also introduces the Towards Maturity Engagement Index to help L&D organisations identify how their engagement strategies compare with others. Readers can identify their Engagement Index, and 21 other effective practice indices by participating in the Towards Maturity Benchmark Study at www.towardsmaturity.org/benchmarktoday.
Laura Overton chaired an interactive session with over 50 L&D leaders at Learning Technologies 2015 (#LT15uk) alongside a panel consisting:
Garry Hearn
Programme Manager Training Business Change
Ministry of Defence (DCTT)
Velda Barnes
Head of Learning and Development
Addaction
Jane Daly
Global Head of Learning & Development
M&S Offices
Laura Overton
Managing Director
Towards Maturity
Laura Pettit
Academy Lead, Leadership and Talent
Bupa Global Market Unit
The group drew on data from the Towards Maturity 2015 Towards maturity benchmark (http://towardsmaturity.org/2014benchmark) and discussed practical ideas around how to deliver learning excellence and the characteristics of learning leaders. This resource summarises the collective thinking of the room, providing insight and inspiration for those not able to join.
World of Learning 2014 Closing Keynote: Linking Learning to BusinessLaura Overton
Laura Overton provided the closing keynote at World of Learning 2014 (Birmingham, UK), sharing why it's important to prioritise the alignment of learning to business needs instead of focusing on the latest fads and technologies.
6 secrets of mobile learning success by towards maturity 2013Laura Overton
This presentation will be invaluable for any organisation looking to build a business case for mobile learning and will help to shape an implementation strategy that delivers successful outcomes by considering all the benefits that top learning companies are achieving with mobile learning and their 6 secrets of success.
The presentation draws on the inputs of 500 L&D and HR professionals who participated in the Towards Maturity 2012-13 Benchmark data. Full data analysis can be downloaded in the report Mobile Learning at Work – www.towardsmaturity.orgmobile2013.
The presentations were delivered as part of a series of mobile learning events with Line Communications in Summer of 2013 www.line.co.uk
Boosting business results and engagement – 3 simple steps for L&D professionalsLaura Overton
Laura Overton shares how formal benchmarking can help L&D leaders become the boost business results and improve learning engagement.. The presentation looks at:
• Benchmarking as an L&D business improvement tool and why current L&D benchmarks are wholly in adequate
• How new learning benchmarks can help L&D leaders improve results and engagement.
• The benefits that great benchmark data can add to aligning learning to need, forging business relationships and prioritising action areas.
• 3 simple steps to help you benchmark with L&D peers.
The session draws on benchmark data from over 2200 L&D professionals around the globe. Participants are invited to take part in the confidential Towards Maturity Benchmark for free until 12th July 2012 here [https://www.surveymonkey.com/s/TM2013Benchmark].
Find out more about Towards Maturity Benchmark Reports at www.towardsmaturity.org/benchmarking
Find out more about new learning benchmarks by joining The Towards Maturity New Learning Benchmark group on Linked In.[ http://www.linkedin.com/groupRegistration?gid=3696010]
Follow benchmark conversations on twitter at #bethtebest13
This session was originally given presented as part of the Corporate e-learning Consortium webinar Series
Towards Maturity’s 7 secrets of top performing L&D teamsLaura Overton
Today’s L&D function is under intense pressure. Globalisation, technology, continual change and focus on talent means that more is demanded of learning teams who have diminishing resources to draw on. This presentation by Towards Maturity Managing Director, Laura Overton, draws on research with over 2,900 organisations to outline 7 secrets of top performing teams. The presentation was first delivered as part of a webinar in conjunction with SuccessFactors, an SAP company.
If you would like to find out about becoming a top learning company, find out more about benchmarking with Towards Maturity visit: http://towardsmaturity.org/static/survey
If you have had successes in any of these 7 areas, we’d love to hear from you!
We are all learning most of the time, but we often don’t recognise this! Many people only feel they have had some development if they have been on a course. Courses can be a great way to develop people, though they can be expensive and people are not always able to put what they have learned into practice when they come back to the work place.
In this on demand webinar, Developing People with the 70/20/10 Model, Jayne McPhillimy has introduced different ways of recognising, and therefore encouraging the development of your people through a range of interventions.
These interventions are often more effective than a traditional course approach and are invariably a more cost effective option.
At the end of this practical on demand webinar recording, you will:
Understand the 70/20/10 Model for Learning & Development and how this approach could support the development of the people in your business.
Widen the scope for what is considered to be learning and development activity in your business.
Understand how you can use this approach to build a ‘Learning Culture’, where people firstly recognise the learning opportunities around them and then actively seek them out.
Be able to move people away from the idea that learning only happens on a Training Course
This webinar is aimed at all those involved in developing staff from HR Managers to Senior Business Leaders and Managers.
You can view the full webinar at the end of the slide deck and if you would like to view more on demand webinars or attend the live Shorebird RPO events, please visit http://www.shorebird-rpo.com/free-webinars
Implementing 70:20:10 - A demonstration of a Proven Support Solution: Toolkit...David Nichol
Numerous successful organisations currently use the online Toolkit for Managers to support their management populations. We’d like to show you why, by demonstrating how this resource delivers flexible, inspirational performance support for your leaders and managers.
VIEW THE WEBINAR RECORDING:
The launch presentation of our 2014 annual industry Benchmark study, 'Modernising Learning: Delivering Results' - now available to download along with the launch webinar recording and a host of other resources: http://towardsmaturity.org/2014benchmark
The eBook is available for FREE thanks to the support of the Towards Maturity Ambassadors: http://towardsmaturity.org/ambassadors
Embed and extract learning in work, 70:20:10 is the buzz word. It is linked to performance and performance support.
What is the embedded learning design? what is the dream and destination?
For sure, it is a new learning paradigm.
Best practices are scarce!
CasCas presents a visualisation of the 702010 destination. Subsequently I present a journey, an implementation strategy. Based on the image of the future, I describe the tasks and contribution of Learning & Development professionals.
Please feel free to give your feedback and your improvement suggestions
BUILD YOUR BLUEPRINT FOR DIGITAL LEARNING: HOW TO TRANSFORM YOUR LEARNING ORG...Human Capital Media
According to Willis Towers Watson, 90 percent of maturing companies expect digital disruption, but only 44 percent are adequately preparing for it. In this webinar hosted by Manjit Sekhon, Director of Learning Experience Design at Intrepid by VitalSource, you will learn how to help your organization prepare for the challenges of digital disruption through next-generation digital learning. The webinar will cover the topics you need to think through before making a digital move and will include a downloadable blueprint template to get you started on your own digital learning transformation journey.
Takeaways:
How to shift your mindset when it comes to effective digital learning strategies
Methods for thinking about utilizing your current resources differently
Receive a template PowerPoint ready for you to build out and immediately use for your own organization’s specific objectives and opportunities
Strengthening Quality Management with High Impact TrainingKarl Kapp
The slides from this webinar examine the evolution of training technology and outlined how implementing the right technology is helping companies support role-based training programs, making learning easier, and delivering training as part of quality processes – while ensuring job and audit readiness.
We shared training best practices and how technology can:
• Align training with corporate goals
• Improve quality management with modern learning techniques
• Enable micro- and in flow learning
• Simplify role-based training
• Measuring learning and training impact
About our presenters:
Karl Kapp, Bloomsburg University of Pennsylvania
An expert in the convergence of learning, technology, and business, Karl Kapp was named to the 2017 "LinkedIn Top Voices in Education" list and has been named a top influencer in the training industry. Author of seven books including “The Gamification of Learning and Instruction” and “Play to Learn,” Karl is a highly sought international, TEDx and industry speaker.
Kent Malmros, Veeva Systems
Kent has spent the majority of his career delivering technology-enabled training solutions to life sciences, holding leadership positions at industry leading companies such as AdMed, ClearPoint (Red Nucleus), UL EduNeering (UL), and now at Veeva Systems.
To watch the full webinar on demand, please register here: http://bitly.com/2Oh2TLc.
Designing Digital Learning Ecosystems with 70:20:10 Learning ModelSprout Labs
Learning and development is changing rapidly. The focus is moving beyond courses, and the rapid adoption of a 70-20-10 model is a key part of this transformation.The concept of a ‘learning ecosystem’ gives us an elegant way to explain what these new approaches are and how the different components work together. But how to actually design and implement a learner-centred ecosystem is not always straightforward. During this interactive webinar we will explore how to make effective learning ecosystems a reality.
Despite Learning measurement frameworks like Kirkpatrick and Philips ROI that have been around for so many years, defining meaningful measures still continues to be a big challenge for L&D. ‘E’ has become the most ignored in ADDIE.
We talk to an experienced panel about the unsatisfactory current state and what needs to be done to improve the importance, visibility and value of measuring Learning effectiveness in the real world. We focus on how to collect actionable insights about learning effectiveness: not only seeking to answer, did learning achieve the desired or intended result, but also why/why not.
In this webinar, Cushing Anderson, IDC’s IT Education and Certification Research Program Vice President, and the author of our recent report, will help organizations understand how to strategically align learning programs with organizational goals to impact the business. Cushing will walk attendees through the metrics that learning can impact, the levers to maximize impact, and the outcome of a successful framework. Alongside our President of Udemy for Business Darren Shimkus, Cushing will dive into:
- How to link learning initiatives to strategic issues
- How to create a framework that maximizes the impact of learning, through intention, relevance, - consumption and reinforcement
- The types of value that can be witnessed through learning, including time savings, increased productivity, and faster onboarding
- How the L&D team at Udemy for Business maximizes learning impact across the organization
NCIIA 2014 - Adapting Lean Startup in NUvention WebTodd Warren
Michael Marasco I gave this presentation at NCIIA 2014 in San Jose on March 22, 2014. We talked about our experience evolving the curriculum using iCorp tools: UDACITY course, Startup Owners Manual, and LeanLaunchpad. We give 6 lessons for educators that we took away from using the iCorp material
Making Customer Engagement Immediate, Relevant, and Automated with Customer S...Totango
Beta is over and the raves are in! Customers that are using Totango's Customer Success Campaigns have fallen in love with its functionality.
This presentation is from our webinar, "Making Customer Engagement Immediate, Relevant, and Automated" featuring customer TrackMaven, and Totango. Webinar: https://youtu.be/H287tg8pvwc?t=58s
Learn why there is a need for Customer Success Campaigns in every customer success organization and see a few demo slides to see how easy it is to use.
Totango's customer, TrackMaven, also presented. Jamey Jeff, SVP of Customer Success and Operations, shared how and why they are using Customer Success Campaigns, such as helping with new customer onboarding and driving product adoption.
In case you aren't familiar with this unrivaled innovation, Customer Success Campaigns, in a nutshell, is the new, automated way for Customer Success Managers to effectively communicate with ALL their customers (including every user) with authentic, relevant messages triggered by real-time customer behavior.
We are all learning most of the time, but we often don’t recognise this! Many people only feel they have had some development if they have been on a course. Courses can be a great way to develop people, though they can be expensive and people are not always able to put what they have learned into practice when they come back to the work place.
In this on demand webinar, Developing People with the 70/20/10 Model, Jayne McPhillimy has introduced different ways of recognising, and therefore encouraging the development of your people through a range of interventions.
These interventions are often more effective than a traditional course approach and are invariably a more cost effective option.
At the end of this practical on demand webinar recording, you will:
Understand the 70/20/10 Model for Learning & Development and how this approach could support the development of the people in your business.
Widen the scope for what is considered to be learning and development activity in your business.
Understand how you can use this approach to build a ‘Learning Culture’, where people firstly recognise the learning opportunities around them and then actively seek them out.
Be able to move people away from the idea that learning only happens on a Training Course
This webinar is aimed at all those involved in developing staff from HR Managers to Senior Business Leaders and Managers.
You can view the full webinar at the end of the slide deck and if you would like to view more on demand webinars or attend the live Shorebird RPO events, please visit http://www.shorebird-rpo.com/free-webinars
Implementing 70:20:10 - A demonstration of a Proven Support Solution: Toolkit...David Nichol
Numerous successful organisations currently use the online Toolkit for Managers to support their management populations. We’d like to show you why, by demonstrating how this resource delivers flexible, inspirational performance support for your leaders and managers.
VIEW THE WEBINAR RECORDING:
The launch presentation of our 2014 annual industry Benchmark study, 'Modernising Learning: Delivering Results' - now available to download along with the launch webinar recording and a host of other resources: http://towardsmaturity.org/2014benchmark
The eBook is available for FREE thanks to the support of the Towards Maturity Ambassadors: http://towardsmaturity.org/ambassadors
Embed and extract learning in work, 70:20:10 is the buzz word. It is linked to performance and performance support.
What is the embedded learning design? what is the dream and destination?
For sure, it is a new learning paradigm.
Best practices are scarce!
CasCas presents a visualisation of the 702010 destination. Subsequently I present a journey, an implementation strategy. Based on the image of the future, I describe the tasks and contribution of Learning & Development professionals.
Please feel free to give your feedback and your improvement suggestions
BUILD YOUR BLUEPRINT FOR DIGITAL LEARNING: HOW TO TRANSFORM YOUR LEARNING ORG...Human Capital Media
According to Willis Towers Watson, 90 percent of maturing companies expect digital disruption, but only 44 percent are adequately preparing for it. In this webinar hosted by Manjit Sekhon, Director of Learning Experience Design at Intrepid by VitalSource, you will learn how to help your organization prepare for the challenges of digital disruption through next-generation digital learning. The webinar will cover the topics you need to think through before making a digital move and will include a downloadable blueprint template to get you started on your own digital learning transformation journey.
Takeaways:
How to shift your mindset when it comes to effective digital learning strategies
Methods for thinking about utilizing your current resources differently
Receive a template PowerPoint ready for you to build out and immediately use for your own organization’s specific objectives and opportunities
Strengthening Quality Management with High Impact TrainingKarl Kapp
The slides from this webinar examine the evolution of training technology and outlined how implementing the right technology is helping companies support role-based training programs, making learning easier, and delivering training as part of quality processes – while ensuring job and audit readiness.
We shared training best practices and how technology can:
• Align training with corporate goals
• Improve quality management with modern learning techniques
• Enable micro- and in flow learning
• Simplify role-based training
• Measuring learning and training impact
About our presenters:
Karl Kapp, Bloomsburg University of Pennsylvania
An expert in the convergence of learning, technology, and business, Karl Kapp was named to the 2017 "LinkedIn Top Voices in Education" list and has been named a top influencer in the training industry. Author of seven books including “The Gamification of Learning and Instruction” and “Play to Learn,” Karl is a highly sought international, TEDx and industry speaker.
Kent Malmros, Veeva Systems
Kent has spent the majority of his career delivering technology-enabled training solutions to life sciences, holding leadership positions at industry leading companies such as AdMed, ClearPoint (Red Nucleus), UL EduNeering (UL), and now at Veeva Systems.
To watch the full webinar on demand, please register here: http://bitly.com/2Oh2TLc.
Designing Digital Learning Ecosystems with 70:20:10 Learning ModelSprout Labs
Learning and development is changing rapidly. The focus is moving beyond courses, and the rapid adoption of a 70-20-10 model is a key part of this transformation.The concept of a ‘learning ecosystem’ gives us an elegant way to explain what these new approaches are and how the different components work together. But how to actually design and implement a learner-centred ecosystem is not always straightforward. During this interactive webinar we will explore how to make effective learning ecosystems a reality.
Despite Learning measurement frameworks like Kirkpatrick and Philips ROI that have been around for so many years, defining meaningful measures still continues to be a big challenge for L&D. ‘E’ has become the most ignored in ADDIE.
We talk to an experienced panel about the unsatisfactory current state and what needs to be done to improve the importance, visibility and value of measuring Learning effectiveness in the real world. We focus on how to collect actionable insights about learning effectiveness: not only seeking to answer, did learning achieve the desired or intended result, but also why/why not.
In this webinar, Cushing Anderson, IDC’s IT Education and Certification Research Program Vice President, and the author of our recent report, will help organizations understand how to strategically align learning programs with organizational goals to impact the business. Cushing will walk attendees through the metrics that learning can impact, the levers to maximize impact, and the outcome of a successful framework. Alongside our President of Udemy for Business Darren Shimkus, Cushing will dive into:
- How to link learning initiatives to strategic issues
- How to create a framework that maximizes the impact of learning, through intention, relevance, - consumption and reinforcement
- The types of value that can be witnessed through learning, including time savings, increased productivity, and faster onboarding
- How the L&D team at Udemy for Business maximizes learning impact across the organization
NCIIA 2014 - Adapting Lean Startup in NUvention WebTodd Warren
Michael Marasco I gave this presentation at NCIIA 2014 in San Jose on March 22, 2014. We talked about our experience evolving the curriculum using iCorp tools: UDACITY course, Startup Owners Manual, and LeanLaunchpad. We give 6 lessons for educators that we took away from using the iCorp material
Making Customer Engagement Immediate, Relevant, and Automated with Customer S...Totango
Beta is over and the raves are in! Customers that are using Totango's Customer Success Campaigns have fallen in love with its functionality.
This presentation is from our webinar, "Making Customer Engagement Immediate, Relevant, and Automated" featuring customer TrackMaven, and Totango. Webinar: https://youtu.be/H287tg8pvwc?t=58s
Learn why there is a need for Customer Success Campaigns in every customer success organization and see a few demo slides to see how easy it is to use.
Totango's customer, TrackMaven, also presented. Jamey Jeff, SVP of Customer Success and Operations, shared how and why they are using Customer Success Campaigns, such as helping with new customer onboarding and driving product adoption.
In case you aren't familiar with this unrivaled innovation, Customer Success Campaigns, in a nutshell, is the new, automated way for Customer Success Managers to effectively communicate with ALL their customers (including every user) with authentic, relevant messages triggered by real-time customer behavior.
Using Email to Automate Customer Service and SuccessRos Hodgekiss
When it comes to customer service and success, it's important to think of email as a channel that can accelerate the customer journey. In this talk, we'll be not just mapping out the customer journey, but showing you how to use email to create value for both the customer and your business as a whole. You will come away with practical models for implementing automation and other email marketing techniques to drive engagement, collect feedback, and make customers happy.
#LitmusLive San Francisco 2016
Drive on the FastTrack to SharePoint End User Adoption in Your Organization -...Heather Newman
Drive on the FastTrack to SharePoint End User Adoption in Your Organization for Office 365 & SharePoint 2016. Presented by Heather Newman at SharePoint Saturday Honolulu 2016.
RAE-Revista de Administração de Empresas, foi lançada em maio de 1961, com perfil acadêmico-científico, dedicada a professores, pesquisadores e estudantes. É o mais tradicional periódico acadêmico-científico de administração no Brasil, com publicação ininterrupta desde seu lançamento. Acesse: www.fgv.br/rae
In this interactive discussion, CEO of DevelopIntelligence, Kelby Zorgdrager, will share strategies for measuring the impact of training from a variety of large organizations across the country: Salesforce, Eventbrite, VMware and Autodesk. In this session, you will discover and engage with current training program methodologies in order to determine your company’s return on investment on learning.
Learning Solutions and Your Product Launch: How a Curriculum Drives Success (...Bottom-Line Performance
Is your company ready to launch a new product? Your sales and support reps might not be. If the product is complex, your customers might not know how to use it, either.
This session shows how a curriculum of learning solutions can be used as part of a product launch to solve common business problems. It then connects the big picture goals of a product launch to practical curriculum design techniques that engage learners before, during and after a launch event. You’ll learn how to develop product launch training that drives learner retention… while avoiding common mistakes along the way.
Learning Objectives:
Understand how a blend of learning solutions can work together to reinforce product knowledge, selling skills and proficient usage of a product.
Identify what a curriculum can do to help learners build skills and knowledge around what they sell and support… and what a curriculum cannot do, like fix a bad message or a bad product.
Discover how to design a curriculum using a repeatable three-part framework that drives knowledge and skills retention.
Creating Effective Video-Based Live Training SessionsGrace Meiners
Targeted to Sales Enablement professionals, this document walks through planning strategies and methodologies for hosting effective, video-based training sesssions for a salesforce.
Go Beyond: Go Beyond with Compliance TrainingNaba Ahmed
There are few words that will make corporate learners tune you out more quickly than "compliance” or “mandatory." Justin Muscolino, Head of North America Compliance Training for GRC Solutions, believes that compliance training can be engaging, interesting, and yes, sometimes fun - and he has the experience to back up that claim. Let’s be part of a push to remove this psychological block and do what’s best for our organizations. Who's in?
How to Increase Your Product Sense by ServiceNow Senior PMProduct School
Main takeaways:
- Framework of learning and improving your product sense
- Learn how to do your skill gap analysis and ideas to level up
- How to build it as a muscle and create successful products
Filament - Power your Internal CommunicationsFilament
We are a firm offering services in the space of internal communication and workplace branding. Learn more about us by visiting www.filament.co.in or viewing the presentation.
Complete Introduction to Service Design and Design ThinkingHaytham El-Mardi
Course Tag Description: Introduction to Service Design
Course Title: Introduction to Service Design
Overview:
This course provides a comprehensive introduction to service design, focusing on the principles of innovation and design thinking. Participants will explore how to create user-centered services by integrating the needs of people, the possibilities of technology, and the requirements for business success. The course covers the essential components of service design and the five stages of design thinking, ensuring a practical and interactive learning experience.
Key Topics:
Understanding Innovation and its Types
Principles and Components of Service Design
The Design Thinking Process: Empathize, Define, Ideate, Prototype, Test
Practical Tools and Techniques for Service Design
Real-Life Examples and Case Studies
When the speed of employee learning needs to keep pace with the digital transformation of organizations large and small, the solutions are far from obvious. Digital transformation is changing the learning and development function and the role of the CLO. It is as much about strategy and culture as it is about technology. So how does the learning and development function enable successful market and organizational change in the digital era? This webinar will focus on three core areas of technological and functional change for L&D: how to facilitate organizational change with cross functional collaboration; how to create learning experiences using AI; and design thinking and agile approaches and how to avoid common pitfalls. The speakers, Amy Loomis and Robert Burnside, bring direct experience from their years of work in the industry and through current consulting engagements. Loomis led the development and instantiation of IBM’s Think Academy and Burnside was Ketchum’s CLO. Join them in a conversation on how L&D can build resilient organizations that are well equipped to navigate the demands of work in the digital era.
Best Practices Roundtable is your opportunity to learn how to run a high ROI mentoring internship program. Learn how to:
Set the goals for the program and organize it
Measure the ROI of the program
Select appropriate Students
Select and empower matched Mentor/Supervisors
Launch the program for maximum impact
Use evaluations for continuous Improvement
Go Beyond: Going Beyond With Learning AnalyticsAggregage
Measurement of learning effectiveness has always been a difficult subject for learning leaders. Surveys reveal that while the executive pressure to measure the business impact of learning is growing, significant numbers don’t know how to go about Learning Measurement. Those who do it well are able to prove training is essential to drive business results by rigorously leveraging Data and Analytics.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
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Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
3. How should we define adoption?
Adoption is when a majority of your intended
audience participates in a learning event that
you have implemented.
Learning event:
An online course, instructor-led class, a job aid, or
any other learning program.
Anything to add?
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4. Adoption Horror Stories
AKA: Why I wanted to present this session
I have spent hours and days designing
courses that nobody ends up using.
I have been told to build training by my
boss, an executive, an HR partner, etc.,
“We need training. Just build it.”
One employee screws up, so now
everyone gets training. Yay!
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5. Adoption Horror Stories
AKA: Why I wanted to present this session
Employees are too busy for training,
they have too many other priorities.
Employees think they already know the
material, so they don’t want to attend.
Training has a bad reputation, so
employees avoid it like the plague.
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7. Does adoption equal success?
YES! NO!
Wait.
Adoption should be one of several KPIs.
Sort of.
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8. Does adoption equal success?
You….do have KPIs, don’t you?
Figure out how you want to
measure adoption and then
stick with it.
This is the easy stuff to measure!
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9. Defining and measuring adoption
Combine data from LMS reports, Google Analytics, your intranet, etc.
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10. Let’s get started!
User adoption research
Understand (and influence!) your
organization’s stance on L&D
Know your audience. Seriously.
Conduct a learning needs survey
Communication and Marketing
WIIFM
If you don’t believe in it, don’t
launch it
Look out for warning signs
Understand the basics of
change management
Focus on usability
Utilize ambassadors
The reputation of your learning
department
Learn to influence stakeholders
Learn (Steal) from the Best
10
12. User Adoption Research
Knowledge Persuasion Decision Implementation Confirmation
Five stages of the adoption process:
Heavily influenced by:
• Perceived usefulness
• Perceived ease-of-use
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13. User Adoption Research
Technology Acceptance Model
Resources:
http://en.wikipedia.org/wiki/Diffusion_of_innovations
http://en.wikipedia.org/wiki/Technology_adoption_lifecycle
http://en.wikipedia.org/wiki/Technology_acceptance_model
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14. Understand (and influence!) your
organization’s stance on L&D
What is the organizational view of training?
Do your executives support training initiatives?
Understand the environment well, so you know
what/who/how to influence.
What motivates employees at your organization?
What gets a positive reaction?
- How? Examples?
- Examples?
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15. Know your audience. Seriously.
This is one of the primary rules of
instructional design, right?
Spend a ton of time with your
learners on the job, learn about
them, their job, etc.
Spend several days with them.
Ask as many questions as you can
without driving them crazy.
15
16. Know your audience. Seriously.
For every training project, think to yourself:
Do users want it?
Do users need it?
If you were them, would you take it?
You will have issues with adoption is you answer “No” to 1 or 2 of these questions.
16
17. Know your audience. Seriously.
Use employee personas to make
your training more personal.
Consider “Steve,” who works as an
entry-level software developer:
What does Steve need to do his
job better?
Where does Steve see his career
in 2-3 years?
How will he realistically get there?
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18. Conduct a learning needs survey
Send out a survey to understand wants, needs, and preferences:
What training would help you do your job better?
What training would help you develop your career?
When do you prefer to take training? On what device(s)?
Be careful with “learning styles.”
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19. Conduct a learning needs survey
Design the survey well: Keep it short and focused.
Send out the survey once or twice a year to get fresh data.
Collect basic data about each user: role, tenure, business unit,
geographic location, etc., to help you use the results appropriately.
Consider incentivizing for participation, running a contest, etc.
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Be careful with that part…
20. Communication and Marketing
Ads on your
company
intranet
Videos /
blog posts
from the
CEO
Targeted
emails from
executives
Signage in
lobby,
kitchen,
bathroom
Lunch with
the CEO
Contests /
Prizes /
Rewards
Leader boards
Recognize
successful
employees
Do you have a Corporate Communications team? Partner with them!
(Make sure to schedule projects around company events and busy times of the year.)
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22. If you don’t believe in it, don’t launch it
Have you ever been half-
hearted about a project?
Recognize this early and
do a reset. Trust your gut.
Talk with your client and
be honest. How can you
get back on track?
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23. Look out for warning signs
Carefully think through
every step of every
training project.
Always run through a
mental checklist of
things that could affect
user adoption.
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24. Understand the basics of change management
Prepare learners to avoid “Why do we have to take this?!”
Kurt Lewin’s Model Of Change
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25. Focus on usability
Do you conduct formal UX / UI reviews?
Do you hold focus groups?
Do you listen to your users?
Do you take action based on feedback?
What barriers can you remove?
How many clicks can you reduce?
Do you need to use the LMS for everything?
Can you get content to your users faster?
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26. Utilize ambassadors
Designate certain employees to be ambassadors (power users)
Create a feedback loop to continually get their input
Use them represent and promote learning programs
Have them run focus groups with end users
(Fair warning, they may not be the best teachers)
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28. What is the reputation of your learning department?
How do you know?
Do you need to ‘reset’ your reputation?
Consider re-branding, overhauling content, introducing
new programs, new marketing campaigns, launching a
corporate university, etc.
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29. Learn to influence stakeholders
Be direct. Educate them on what works well – and what doesn’t.
Make your case with data and user testimonials.
Gain credibility by learning how their business operates. Understand their
wants and needs, goals, etc.
After large projects, conduct a post-mortem to figure out what can be
improved for next time. Be transparent with this information, don’t hide it.
Share successes together: When a training event hits the mark, make sure
it gets recognized and celebrated.
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30. Learn (Steal) from the Best
v v v
~500 million
iPhones sold
5.9% acceptance rate ~10 million cars
sold in 2014
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31. Learn (Steal) from the Best
Products are simple, easy to use
Great customer experience, every touch point is
easy, fast, and effective
Only makes a product if they can make it better
than everyone else
Forward-thinking, they are often ahead of the
industry by 1 – 2 years
v
31
32. Learn (Steal) from the Best
Super-high quality
Reputation: If you attend, you will be successful
Methodically built and improved year after year
For those who want to be the best
v
32
33. Learn (Steal) from the Best
Great value for the price
Consistency and quality, which leads to very high
customer loyalty
Continuous improvement (kaizen) mindset
“Relentless pursuit of perfection”
v
33
34. Be the Best
Products are simple, easy to use
Great customer experience, every touch point is
easy, fast, and effective
Only makes a product if they can make it better
than everyone else
Forward-thinking, they are often ahead of the
industry by 1 – 2 years
v
Your
Team
34
35. Be the Best
Super-high quality
Reputation: If you attend, you will be successful
Methodically built and improved year after year
For those who want to be the best
v
Your
Team
35
36. Be the Best
Great value for the price
Consistency and quality, which leads to very high
customer loyalty
Continuous improvement (kaizen) mindset
“Relentless pursuit of perfection”
v
Your
Team
36
37. Let’s end on a happy note.
Share some of your success stories!
37
38. What we covered…
User adoption research
Understand (and influence!) your
organization’s stance on L&D
Know your audience. Seriously.
Conduct a learning needs survey
Communication and Marketing
WIIFM
If you don’t believe in it, don’t
launch it
Look out for warning signs
Understand the basics of
change management
Focus on usability
Utilize ambassadors
The reputation of your learning
department
Learn to influence stakeholders
Learn (Steal) from the Best
38