Douglas R. Brothers seeks a position that allows him to utilize his education and experience in networking technology, IT support, and operations management. He has a Associate's degree in Networking Technology from Forsyth Technical Community College and work experience in roles such as Networking Associate, Options Refurb Operator, and various production and operations leadership positions at Dell Computers and Sara Lee Underwear Co. His education provided training in networking, routing, switching, wireless technology, databases, operating systems, and computer hardware and software support.

1. Douglas R. Brothers
douglas.r.brothers@gmail.com • www.linkedin.com/in/douglasbrothers/ • (336) 403-5787(C)
4800 Sagewood Lane Winston-Salem, NC 27127
OBJECTIVE Utilize my education and past expertise, development/organizational skills and technical
knowledge to maintain, improve and promote client and associate respect; reinforce
client and associate reliability and safety; assist associates with criteria based training;
and support/monitor all financial and operation resources as directed by management
while allowing me to expand my skill set.
EDUCATION (2011-2013) Forsyth Technical Community College, Winston-Salem, NC
2013 Associate degree of Applied Science in Networking Technology
 Final GPA of 3.565
Computer Skills: Repaired and run diagnostics on systems, reimaged systems, Router
configuration, Switching configuration, VLAN implementation, LAN and WAN design and
Wireless implementation, Subnetted blocks of IP addresses in class.
Related Coursework:Security Concepts, Introduction to Business, Interpersonal
Communications, Networking Basics, Routing Basics, Routing and Switching I & II,
Networking Project, Wireless Technology, Database Concepts, Linux/UNIX Single User,
Windows Single User, Windows Admin I, II & III, Hardware/Software Support, Adv
Hardware/Software Support, Intro to Prog & Logic, Internet/Web Fundamentals,
Professional Communications, Operating System Concepts.
(1989) Carver High School Graduate/Diploma, Winston-Salem, NC
WORK HISTORY (1/2015 – 4/2015) Noregon Systems, Greensboro, NC
Responsible for checking the quality of orders to be shipped.
 Product Fulfillment (contract employee)
(3/2014 – 10/2014) Dulaney Group LLC., Winston-Salem, NC
Monitored client computers and addressed issues by connecting remotely to the client
computer; Worked in Windows Server 2008/2012, WindowsXP/7/8; Primary job
answering phone calls or tickets from clients and working to resolve any issues;
Documented client networks and hardware; Completed HIPAA certified associate
training for medical offices.
 (2014) Networking Associate (contract employee)
(1/2014 – 3/2014) CTG at Lenovo USFC, Whitsett, NC
Responsible for re-boxing computers, tables, and laptops that were returned.
 (2014) Options Refurb Operator
(9/2005- 11/2010) Dell Computers Inc., Winston-Salem, NC
Managed a team of 8 to 10 members on Production Assembly line and Shipping;
Trained team members in Lean Manufacturing; TPM champion (Total Productive
Maintenance); Tracked metrics for team and reported them to Group Lead; Worked with
control room to track down lost systems and inform them of issues; Coordinated with
contractors to keep parts stocked on line,
 (2009-2010) Distribution Center Team Lead
 (2008-2009) Production and Assembly Team Lead
 (2008) Senior Production Associate Lean Line Core Team
 (2007-2008) Senior Production Associate Chassis Integration/High Value Merge
Team
 (2006-2007) Senior Production Associate Chassis Integration
 (2005-2006) Senior Production Associate Distribution Center
(1994-2005) Sara Lee Underwear Co., Winston-Salem, NC
 Knitting Machine Operator