1. Neha Bhatia
E-Mail: Nehakbhatia23@gmail.com
Mobile: (91) 9560428887
Current Profile : System Administrator
Qualification : B.Tech (Information technology)- Kurukshetra University,Kurukshetra
Objective
To be an astute learner and the best performer in your organization. So that I can build an innovative career
in your esteemed organization by using my skills and other significant talents
Career Conspectus
 3 Years of experience in Information Technology as System Engineer with technical expertise in
implementation,operation & support functions.
 An effective communicator with exceptional relationship management skills and the ability to relate
to people at any level of business and management.
Skills set
TECHNICAL
Operating System: Windows Server 2012/2008/2008R2/2003/2000, Windows 8/7/XP
Local Area Network: Windows Server 2003/2008/2012, Active Directory, DHCP, DNS, TCP/IP.
Citrix: XenApp 6.5/7.6 Xen Server ,Xen Desktop,App-V,Netscaler
SCCM 2012
FUNCTIONAL
Technical Support / Troubleshooting:
 Troubleshooting problems pertaining to Windows Server 2003/2008/2012 performance, Server
Hardware, Etrust/Symantec Antivirus.
 Addressing queries regarding the Information System / Software & Extending onsite support to the
clients including maintenance of hardware/software support.
Career Contour
IBM India as System Administrator Sep ’12 – Feb ’15
 Supporting IT Infrastructure.
 Configuring and Monitoring IBM/Dell/HP Servers with Win2k8/2k3/2k12 OS, Domains, AD,
DHCP, File server, Print server, Backup and Restoration with various types of User Policies &
Security.
 Request for Service (RFS/Build) – Installation/ Restoration/ Upgradation of Windows Server
2003/2008.
 Troubleshooting and Optimization of Server and Network Performance.
 Defect Prevention Plan (DPP) – Demonstration of plans to prevent defects or loopholes in the
environment.
 Coordination with Onsite Support Engineers for IBM/Dell/HP Server Hardware issues.
 Supporting Customer applications.

2.  Worked on change and process related tasks.
 Responsible for request management including identification, routing, implementation of customer
service requests.
 Responsible for writing queries to fetch the business data necessary for metrics management of
service delivery.
 Ensured timely delivery and response back of customer requests.
 Experience in Patching, deploying updates, service packs and hot fixes.
Career Contour
Tata Consultancy Services as System Administrator Feb ’15- Sep ’15
 Responsible for handling Active Directory requests,Group policy management.
 Worked on In place upgrade activities,FTP server migration.
 Responsible for setting up WSUS in the environment, creating group policy in AD and linking with
WSUS server.
 Responsible for handling Citrix based request i.e. Installing applications, Publishing them and
troubleshooting users issues related to applications.
 Worked with SCCM tool.
 Being a member of team in Citrix Secure Gateway migration.
 Providing global support to local Service Support Engineers.
 Helping with troubleshooting when required.
Career Contour
Ericsson Global India Services Ltd. Sep ’15- till date
 Windowsserver administrator, including security patching,software packaging and installation.
 Performing regular function checks on all Windows Servers in Local Environment.
 Responsible for reviewing and archiving system backups and audit logs.
 Troubleshoot networking and system operation issues with external agencies to resolve outages.
 Administration of Virtual servers hosted on VMware and Vsphere cluster environment.
 Recommend server baseline changes to maintain configuration management for all
Windows systems.
 Supporting EIS-RND and managing Citrix Environment.
 Addition and Deletion of VDA and Terminal Servers , Troubleshooting Issues of VDA,Publishing
VDA and applications for the users.
 Basic understanding of App-V,Netscaler
 Working on Citrix based request related to users in Citrix 7.6 environment.
 Travelled to Germany for 2 months for OJT.
Training and Certifications
 ITIL Certified (Certificate no: GR750185776NB)
 MCP Certified in Windows 2012 (Certificate no: F471-6697)
 1 month training of Windows Server 2003 from ALMAMTE.
 Xenapp 6.5 and &.7.6 Internal training within the organization
 SCCM 2012 Training

3. Educational Credentials
2012 : B.Tech (I.T.) from N.C.College of Engg.Kurukshetra University
2008 : 12th
from S.D.M.SR.Sec.School, H.B.S.E., Panipat(Haryana)
2006 : 10th
from S.D.M.SR.Sec.School, H.B.S.E., Panipat(Haryana)
Personal Details
Date of Birth : 9 Oct, 1991
Hobbies : Playing piano,Cooking,Listening Music
Declaration
I do here by declare that all the above information is true to the best of my knowledge.
Date:
Place: (Signature)