Neha Bhatia is a System Administrator with over 3 years of experience in IT. She has a B.Tech in Information Technology from Kurukshetra University. She is seeking a position that allows her to build an innovative career using her skills and talents. She has experience working as a System Administrator at IBM India, Tata Consultancy Services, and currently at Ericsson Global India Services Ltd. Her technical skills include Windows Server, Active Directory, DHCP, DNS, Citrix, and SCCM. She also has experience troubleshooting server and network performance issues. Neha has ITIL and MCP certifications. She is proficient in English and has strong communication and relationship building skills.

1. Neha Bhatia
E-Mail: Nehakbhatia23@gmail.com
Mobile: (91) 9560428887
Current Profile : System Administrator
Qualification : B.Tech (Information technology)- Kurukshetra University,Kurukshetra
Objective
To be an astute learner and the best performer in your organization. So that I can build an innovative career
in your esteemed organization by using my skills and other significant talents
Career Conspectus
 3 Years of experience in Information Technology as System Engineer with technical expertise in
implementation,operation & support functions.
 An effective communicator with exceptional relationship management skills and the ability to relate
to people at any level of business and management.
Skills set
TECHNICAL
Operating System: Windows Server 2012/2008/2008R2/2003/2000, Windows 8/7/XP
Local Area Network: Windows Server 2003/2008/2012, Active Directory, DHCP, DNS, TCP/IP.
Citrix: XenApp 6.5/7.6 Xen Server ,Xen Desktop,App-V,Netscaler
SCCM 2012
FUNCTIONAL
Technical Support / Troubleshooting:
 Troubleshooting problems pertaining to Windows Server 2003/2008/2012 performance, Server
Hardware, Etrust/Symantec Antivirus.
 Addressing queries regarding the Information System / Software & Extending onsite support to the
clients including maintenance of hardware/software support.
Career Contour
IBM India as System Administrator Sep ’12 – Feb ’15
 Supporting IT Infrastructure.
 Configuring and Monitoring IBM/Dell/HP Servers with Win2k8/2k3/2k12 OS, Domains, AD,
DHCP, File server, Print server, Backup and Restoration with various types of User Policies &
Security.
 Request for Service (RFS/Build) – Installation/ Restoration/ Upgradation of Windows Server
2003/2008.
 Troubleshooting and Optimization of Server and Network Performance.
 Defect Prevention Plan (DPP) – Demonstration of plans to prevent defects or loopholes in the
environment.
 Coordination with Onsite Support Engineers for IBM/Dell/HP Server Hardware issues.
 Supporting Customer applications.

2.  Worked on change and process related tasks.
 Responsible for request management including identification, routing, implementation of customer
service requests.
 Responsible for writing queries to fetch the business data necessary for metrics management of
service delivery.
 Ensured timely delivery and response back of customer requests.
 Experience in Patching, deploying updates, service packs and hot fixes.
Career Contour
Tata Consultancy Services as System Administrator Feb ’15- Sep ’15
 Responsible for handling Active Directory requests,Group policy management.
 Worked on In place upgrade activities,FTP server migration.
 Responsible for setting up WSUS in the environment, creating group policy in AD and linking with
WSUS server.
 Responsible for handling Citrix based request i.e. Installing applications, Publishing them and
troubleshooting users issues related to applications.
 Worked with SCCM tool.
 Being a member of team in Citrix Secure Gateway migration.
 Providing global support to local Service Support Engineers.
 Helping with troubleshooting when required.
Career Contour
Ericsson Global India Services Ltd. Sep ’15- till date
 Windowsserver administrator, including security patching,software packaging and installation.
 Performing regular function checks on all Windows Servers in Local Environment.
 Responsible for reviewing and archiving system backups and audit logs.
 Troubleshoot networking and system operation issues with external agencies to resolve outages.
 Administration of Virtual servers hosted on VMware and Vsphere cluster environment.
 Recommend server baseline changes to maintain configuration management for all
Windows systems.
 Supporting EIS-RND and managing Citrix Environment.
 Addition and Deletion of VDA and Terminal Servers , Troubleshooting Issues of VDA,Publishing
VDA and applications for the users.
 Basic understanding of App-V,Netscaler
 Working on Citrix based request related to users in Citrix 7.6 environment.
 Travelled to Germany for 2 months for OJT.
Training and Certifications
 ITIL Certified (Certificate no: GR750185776NB)
 MCP Certified in Windows 2012 (Certificate no: F471-6697)
 1 month training of Windows Server 2003 from ALMAMTE.
 Xenapp 6.5 and &.7.6 Internal training within the organization
 SCCM 2012 Training

3. Educational Credentials
2012 : B.Tech (I.T.) from N.C.College of Engg.Kurukshetra University
2008 : 12th
from S.D.M.SR.Sec.School, H.B.S.E., Panipat(Haryana)
2006 : 10th
from S.D.M.SR.Sec.School, H.B.S.E., Panipat(Haryana)
Personal Details
Date of Birth : 9 Oct, 1991
Hobbies : Playing piano,Cooking,Listening Music
Declaration
I do here by declare that all the above information is true to the best of my knowledge.
Date:
Place: (Signature)