Chris-Resume-technical
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Christopher Patterson seeks a systems/storage administrator position. He has an Associate's degree in Computer Technology and Networking and a Bachelor's degree in Computer Science with a networking emphasis. He has over 5 years of experience in technical support roles troubleshooting hardware, software, and networking issues for EMC, Unisys, and as a volunteer. His experience includes supporting Windows, Linux, VMware, and EMC VNXe storage arrays. He has received high customer satisfaction ratings in his current role at EMC.
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Chris-Resume-technical
- 1. Christopher L. Patterson 3405 S 3610 E Salt Lake City, UT (801) 884-7280 cpatte79@comcast.net OBJECTIVE To obtain a systems/storage administrator positionwith a reputable company. Education Stevens-Henager College– Murray, UT Associate of Applied Science – Computer Technology and Networking – Summa cum Laude - 1/25/13 Bachelor of Science - Computer Science with an emphasis in Networking – 5/30/14 Technology Summary Systems: Windows: 9X/NT/2000/XP/2008/7/8/10/2012, Linux, VNXe OE, VMware Software: MS Office Suite, Wireshark, Cisco Packet Tracer, V-sphere, V-center Hyper V, Unisphere, IT Experience EMC–Draper, UT Tier One Technical Support Engineer (Jan 2013 – present) Provide resolutions to administrators and EMC partners for a multitude of problems that can occur in their environments where the VNXe storage array is in use. Troubleshoot hardware, software, networking, performance, and configuration issues, this often requires reviewing collected logs and network captures. Assist administrators and EMC partners with configuration, implementation, and advising EMC best practices. Writing knowledge base articles for undocumented issues, configuration and, internal processes. Collaborating with: VMware, Cisco, Brocade, hardware/software vendors, EMC upper tier Technical Support Engineers, and other business units to ensure that issues are resolved timely, with concentrated focus on customer satisfaction. Received several EMC rewards for consecutive positive 95%-100% customer surveys and Kudos emails to my manager from customers. Unisys-Salt Lake City, UT Tier One Tech Support Agent, (2012) Troubleshooting Microsoft office products, and Microsoft operating systems issues during the launch of Windows 8. Assisted Microsoft employees with an array of issues including: network connectivity issues, accessing the VPN, application problems, Outlook and MS office problems, BitLocker and network password issues. Contributed to the Primus knowledgebase. Documented and resolved, or escalated Windows 8 software issues. Resolved client issues, with strong focus on customer service and collaboration with other departments of the organization. Hope Clinic-Salt Lake City, UT Volunteer IT Specialist (2011) Built Microsoft Access patient and employee databases, migrated existing data to new database. Instructed office volunteers how to use database. Assisted with data entry to the new database. Provided general troubleshooting and maintenance to the network, hardware, software, and operating systems.