1. Morris Thomas III
907 Golden Horseshoe Lane, Sanford, NC 27330
(919) 292-0088 morris.thomasiii@outlook.com│
Trained computer support professional that is transitioning into a new career path. Has a demonstrated ability to integrate
computer skills, customer service experience, and related education to exceed technical, business, customer requirements, and
overall company goals. Professionally trained A+ certified by CompTIA. Committed and motivated employee focused on the
success of the team, the solutions, the company and its values, while also maintaining individual success. Possesses an active
security clearance
TECHNICAL SKILLS
 Windows NT4.0/2000/XP/7/8
 Microsoft Office
 Hardware/Software installation
 Desktop systems
 Network implementation
 Install, configure, upgrade and troubleshoot vendor
neutral systems
 Component repair
 OS Fundamentals
 Perform post installation configuration
 Troubleshooting
 Preventative system maintenance and support
 Understanding of development, networking, security and
business concepts
 Diagnosing software and hardware problems
 Install and configure Windows Server 2012
 HTML
 Adobe Photoshop
TECHNICAL TRAINING AND CERTIFICATIONS
New Horizons Computer Learning Centers, Durham, NC
Current certifications: CompTIA A+,
Additional certifications upon completion: CompTIA Network+, CompTIA Security+, CASP, MCSA: Windows 7, MCSA: Windows
Server 2012
WORK EXPERIENCE
Mercury Z, Cary, NC January 2015 – March 2015
Tier II Broadband Support Engineer
 Performed Hands On Network Troubleshooting
 Used Alcatel 7x50 Service Routers, switches, and supporting systems (7330, 7750, 7450-ESS, 5620 SAM),used CLLI management
systems
 Worked on service provider routing and switching protocols and technologies (BGP, OSPF, MPLS/VPLS, VRF/VPN, PIM, STP)
 Worked on Broadband delivery technologies, DSLAM access technologies, fault analysis using network traces or sniffer captures
(LCT) Loopcare Capture Tool, process stress testing of networks
 Perform emergency maintenance; grooming to relieve network congestion, support of replacement of hardware and
configuration changes to maintain a stable network for customers
 Troubleshoot with ALU, network routers (7450) and ALU DSLAMs (7330), used Juniper Adtran, Tellabs, Calix, Catena, Nexus, etc
Mercury Z, Cary, NC November 2014 – December 2014
Junior Network Engineer
 Deployed Virtual Path (VP) configurations to DSLAMS, ATM switches, and routers
 Reviewed circuit information from regional engineers for completeness of near-end and far-end VP definitions
 Provided technical expertise to determine VP switching parameters, as necessary, during deployment
 Updated circuit information received from regional engineers with VP switching parameters used for deployment
 Validated deployed configurations (Quality Control)
 Addressed any issues impacting deployment
AC First, Bagram, AF December 2012 – July 2014
Program Operations Analyst

2.  Assisted the IT department in the mapping of printers for the Program Operations department
 Produced detailed mission analysis and asset management for contract directives from the Department of Defense DoD client
 Prepared operational reports to include weekly CDRL, maintenance, man-hour allocation and logistics reports for the US Military
and Company
 Interfaced with senior government officials and other contractor elements to ensure smooth operations and compliance with
government directives, standards, and needs of the USG
AC First, FOB Shank, AF February 2012 – November 2012
RPAT Operations Lead
 Prepared transportation documentation for surface and air movement and coordinated with supporting agencies
 Provided In-transit visibility of cargo from origin to destination using ITV, GTN, and other defense transportation tracking
systems
 Coached and mentored employees on a daily basis to ensure morale and mission accomplishment
AC First, FOB Shank, AF July 2011 – January 2012
Transportation Coordinator
 Provided movement control support for the surface movement of cargo and personnel through the U.S. military transportation
system
 Received, validated and processed all transportation movement request (TMR) and Air Movement Request (AMR) for the
personnel and equipment transiting, origination and terminating assigned MCT Area of Responsibility
 Worked closely with customers to ensure desired movement objectives, priorities and schedules were met and communicated
to management
United States Army, Fort Bragg, NC July 2008 – October 2010
Platoon Sergeant
 Served as a Platoon Sergeant that supported the XVIII Airborne Corps
 Planned and executed weekly training events to include to the preparation of the instructors, materials and the requisition of
land
 Organized and distributed daily personnel status reports using MS Excel
 Implemented safety guidelines that resulted in a heightened situational awareness throughout all missions and training events
United States Army, Fort Bliss, TX June 2005 – June 2008
Ammunitions Manager/ Unit Movement Specialist
 Served as a supervisor for 22 personnel
 Forecasted ammunition needs and coordinated the distribution and transportation of ammunition and supplies
 Planned the deployment and redeployment for the unit consisting of 450 personnel, 40 containers and 30 pieces of equipment
 Trained personnel on unit movement tasks in order to successfully deploy and redeploy unit equipment and personnel
EDUCATION
Rio Salado College
Associate of Applied Science in Computer Technology

3. Rio Salado College
Computer Usage and Application Certificate