The Do's and Don'ts of Social Media IntegrationJeff SauerThree Deep Marketing
AgendaWho uses social media?Why use social media?Do’s and don’ts for social mediaPlatform specific recommendationsLinkedInTwitterFacebookQuestions?
Who Uses Social Media?PEOPLE!15,475,890 unique visitors/month23,573,178 unique visitors/month133,623,529 unique visitors/monthVisits data from March 2010 study by Web Trends: http://webtrends.about.com/b/2010/03/15/the-top-10-most-popular-social-networks.htm
Why Use Social Media?Increase awarenessReputation management Customer serviceLearn about your customersCustomer feedbackImprove customer satisfactionClient engagementTargeted marketingRelationship building
Do’s and Don’ts forSocial Media
Why Social Media?Social MediaWho should use it?  There is a reason for just about everyone to use social mediaWhat is the value?Connecting people and businessesWhen will it go away?	Most signs point to elements of social media staying popular for years to come
The DO’s of Social MediaEngage in Social Networks
The DO’s of Social MediaIntegrate Social Media with Traditional Media
The DON’Ts of Social MediaDon’t take a “one size fits all” approachB2CPrimarily Business to ConsumerB2B Primarily Business to BusinessB2C & B2B
The DON’Ts of Social Media?Don’t let the choices overwhelm you
The DON’Ts of Social MediaDon’t forget to measure results
Specific Do’s and Don’ts for
LinkedIn and Social MediaWho should use it?  Every professional needs to be using LinkedIn for personal career growth.  Can also be used to increase company awarenessWhat is the value?Stay connected with professional contacts.  Generate opportunities to expand career and generate new business
The DO’s of LinkedInAsk for recommendations and gain as many contacts as possible.  Multiple recommendations = instant credibility!Instant credibility
The DO’s of LinkedInTake advantage of all functionality provided by LinkedIn to make your profile more engaging and stand out from othersPresentationsSales Collateral
The DO’s of LinkedInUpdate your status with professionally related information(TIP: Link Your Twitter Account to make this easier)
The DO’s of LinkedInJoin groups relevant to your industry and interests
The DONT’s of LinkedInDon’t update your LinkedIn Status with non-professional messagesLinkedIn UserLinkedIn UserDon’t double post the same informationLinkedIn UserLinkedIn User
The DONT’s of LinkedInDon’t make all of your updates at once
The DONT’s of LinkedInDon’t allow your inbox to be cluttered with updates
Specific Do’s and Don’ts for
Twitter and Social MediaWho should use it?	Those looking for a friction-free and concise communication channelWhat is the value?	Real-time communication, easy to pass on information to others and makes people more accessible
The DO’s of TwitterFind efficient ways to “Tweet” and share what you know
The DO’s of TwitterJoin niche topic conversations
The DO’s of TwitterTake advantage of the ease of conversationWhich one is the billionaire?
The DON’Ts of TwitterDon’t limit to just one communityContribute to many communities for maximum coverage.In this example, our message goes to: Interactive Marketing Association
 Local Social Media Coffee Group
 Well Known Marketing Group
 Charitable OrganizationThe DON’Ts of TwitterDon’t be shy in meeting new peopleIndustry peer met at a meeting for twitter users in the area
Specific Do’s and Don’ts for
Facebook and Social MediaWho Should Use It?Brands looking to engage with consumers consistently with a goal of 1:1 CommunicationWhat’s the value?With over 500 Million registeredusers, it is one of the most visited properties on the web
The DO’s of FacebookCreate a page on Facebook for just about anythingPages for:Companies
Community
Professional Organization
Networking
Hobbies
Other NichesThe DO’s of FacebookIntegrate Facebook into your Website with Fan Boxes and “Like” Buttons
The DO’s of FacebookUpdate your Facebook status regularlyDon’t update more than 2x per day Don’t update less than once a weekUpdate as needed for special occasions and time sensitive information
The DO’s of FacebookCreate engaging messages that encourage interactions with Facebook fan page
The DON’Ts of FacebookPost the same offer/status all of the time
The DON’Ts of FacebookDon’t neglect to update your pageWhen you don’t update your page, your fans start to forget about you
The DON’Ts of FacebookDon’t over-shareCompany Page on Facebook

Do's and Don't of Social Media Integration

  • 1.
    The Do's andDon'ts of Social Media IntegrationJeff SauerThree Deep Marketing
  • 2.
    AgendaWho uses socialmedia?Why use social media?Do’s and don’ts for social mediaPlatform specific recommendationsLinkedInTwitterFacebookQuestions?
  • 3.
    Who Uses SocialMedia?PEOPLE!15,475,890 unique visitors/month23,573,178 unique visitors/month133,623,529 unique visitors/monthVisits data from March 2010 study by Web Trends: http://webtrends.about.com/b/2010/03/15/the-top-10-most-popular-social-networks.htm
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    Why Use SocialMedia?Increase awarenessReputation management Customer serviceLearn about your customersCustomer feedbackImprove customer satisfactionClient engagementTargeted marketingRelationship building
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    Do’s and Don’tsforSocial Media
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    Why Social Media?SocialMediaWho should use it? There is a reason for just about everyone to use social mediaWhat is the value?Connecting people and businessesWhen will it go away? Most signs point to elements of social media staying popular for years to come
  • 7.
    The DO’s ofSocial MediaEngage in Social Networks
  • 8.
    The DO’s ofSocial MediaIntegrate Social Media with Traditional Media
  • 9.
    The DON’Ts ofSocial MediaDon’t take a “one size fits all” approachB2CPrimarily Business to ConsumerB2B Primarily Business to BusinessB2C & B2B
  • 10.
    The DON’Ts ofSocial Media?Don’t let the choices overwhelm you
  • 11.
    The DON’Ts ofSocial MediaDon’t forget to measure results
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    LinkedIn and SocialMediaWho should use it? Every professional needs to be using LinkedIn for personal career growth. Can also be used to increase company awarenessWhat is the value?Stay connected with professional contacts. Generate opportunities to expand career and generate new business
  • 14.
    The DO’s ofLinkedInAsk for recommendations and gain as many contacts as possible. Multiple recommendations = instant credibility!Instant credibility
  • 15.
    The DO’s ofLinkedInTake advantage of all functionality provided by LinkedIn to make your profile more engaging and stand out from othersPresentationsSales Collateral
  • 16.
    The DO’s ofLinkedInUpdate your status with professionally related information(TIP: Link Your Twitter Account to make this easier)
  • 17.
    The DO’s ofLinkedInJoin groups relevant to your industry and interests
  • 18.
    The DONT’s ofLinkedInDon’t update your LinkedIn Status with non-professional messagesLinkedIn UserLinkedIn UserDon’t double post the same informationLinkedIn UserLinkedIn User
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    The DONT’s ofLinkedInDon’t make all of your updates at once
  • 20.
    The DONT’s ofLinkedInDon’t allow your inbox to be cluttered with updates
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    Twitter and SocialMediaWho should use it? Those looking for a friction-free and concise communication channelWhat is the value? Real-time communication, easy to pass on information to others and makes people more accessible
  • 23.
    The DO’s ofTwitterFind efficient ways to “Tweet” and share what you know
  • 24.
    The DO’s ofTwitterJoin niche topic conversations
  • 25.
    The DO’s ofTwitterTake advantage of the ease of conversationWhich one is the billionaire?
  • 26.
    The DON’Ts ofTwitterDon’t limit to just one communityContribute to many communities for maximum coverage.In this example, our message goes to: Interactive Marketing Association
  • 27.
    Local SocialMedia Coffee Group
  • 28.
    Well KnownMarketing Group
  • 29.
    Charitable OrganizationTheDON’Ts of TwitterDon’t be shy in meeting new peopleIndustry peer met at a meeting for twitter users in the area
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    Facebook and SocialMediaWho Should Use It?Brands looking to engage with consumers consistently with a goal of 1:1 CommunicationWhat’s the value?With over 500 Million registeredusers, it is one of the most visited properties on the web
  • 32.
    The DO’s ofFacebookCreate a page on Facebook for just about anythingPages for:Companies
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    Other NichesThe DO’sof FacebookIntegrate Facebook into your Website with Fan Boxes and “Like” Buttons
  • 38.
    The DO’s ofFacebookUpdate your Facebook status regularlyDon’t update more than 2x per day Don’t update less than once a weekUpdate as needed for special occasions and time sensitive information
  • 39.
    The DO’s ofFacebookCreate engaging messages that encourage interactions with Facebook fan page
  • 40.
    The DON’Ts ofFacebookPost the same offer/status all of the time
  • 41.
    The DON’Ts ofFacebookDon’t neglect to update your pageWhen you don’t update your page, your fans start to forget about you
  • 42.
    The DON’Ts ofFacebookDon’t over-shareCompany Page on Facebook
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    More Best Practicesfor Social Media
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    The DO’s ofSocial MediaUpdate consistently, but not too oftenStart with people you know in real lifeShare useful information with your networkEmbrace new mediums (like mobile)Make yourself aware of privacy rightsTake private conversations offline
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    The DON’Ts ofSocial MediaDon’t overdo itDon’t waste time with irrelevanceDon’t update all at onceDon’t flood your followers with things they don’t care aboutDon’t make private thoughts publicDon’t abuse itDon’t wait until everything is perfect
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    Three Deep -What We DoStrategic ServicesInteractive Marketing ResearchCustomer Relationship ManagementSocial Media StrategySales and Marketing AlignmentSearch Engine MarketingPaid Search MarketingSearch Engine Optimization Website ConversionLanding Page OptimizationInteractive MarketingCampaign ManagementEmail MarketingSocial Media EngagementReporting and AnalysisTechnology ServicesCRM IntegrationWebsite DevelopmentDatabase MarketingWeb Services
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