1. DOREEN E WILSON
doreen.dew@gmail.com www.linkedin.com/in/doreen-wilson 941-993-8051
EXECUTIVE ASSISTANT
Trusted Confidant | First Point of Executive Contact | Expert Business Manager
Manages business relations and special projects at the senior executive level. Highly energetic and effective
cross-functional leader, driving results across a remote, global team.
Trusted as an indispensable support individual whose opinion is sought after and valued. Often serves as first
point of contact for issues needing executive attention.
Discrete when handling confidential matters. Leverages strong interpersonal communication skills to build
strong coalitions across global organizational lines.
Adapts easily to changes in priorities; seamlessly manage multiple assignments simultaneously; excellent
follow-through skills; ensuring meticulous attention to detail.
Expertise in: Microsoft Office Suite (PowerPoint, Word, Excel, Outlook), Lotus Notes, Verse, database
administration, social and collaboration software.
PROFESSIONAL EXPERIENCE
IBM CORPORATION, Tampa, FL 2006 – Present
Executive Assistant
Assist line management in executing a disciplined Quality Management System with improved outcomes.
Build a system of engagement that delivers highest levels of client satisfaction.
 Support Directorof Quality Management, providing rapid-response and custom administrative and
technical data as required in regular and special operations.
 Manageand createexecutive communications and documentations, calendar management, meeting
minutes, travel arrangements, expense reporting, organization of office activities, which helps team
achieve improvement on all key delivery metrics.
 Edits and coordinates all senior executive presentations, coordinates key meetings and knowledge
administration.
 Moderate key meetings across multiple locations, providing support on pending issues to ensure
timely completion.
 Managecomplex data and agendas for numerous meetings for over 1100 customers worldwide.
 Create, implement and execute a recession proof Global recognition program, presented monthly to
Senior Executives. Created a culture of quality excellence and innovation. Awarded to 135 teams
and over 1000 employees.
 Develop and update functional website featuring organizational structure, mission,
accomplishments, practices and procedures which ensured International Standards Organization
(ISO) audit readiness.
 Identify technology (team rooms and cloud technology) to automate and streamline organizational
processes.
 Train Director, Manager and 11 teammembers on office technology, including collaboration and
virtual meeting software; personal laptop hardware and software usage.
 Serve as Team lead for special projects. Coordinates and follows up on key executive activities and
projects.

2. Doreen E Wilson Page 2
941-993-8051 doreen.dew@gmail.com
IBM CORPORATION, Poughkeepsie, NY 2001 – 2006
Executive Assistant
Supported Vice President of Quality Delivery and Senior Leadership Executive to develop strategies that
deploy common tools, best practices, and processes globally. Support Site Senior Location Executive in all
corporate community and site location activities. Served as Administrative Team Lead for 6 Assistants.
 Supported and coordinated key projects from the Vice President, Systems Development and Senior
Location Executive.
 Trusted to conduct extensive research on behalf of executive team to prepare, gather and proof
briefing materials, agendas and decks for all executive level meetings.
 Innovated new communication and management techniques for organization through use of new
databases and web sites.
 Interactedand communicated with internal and external senior executives on key business issues
and initiatives.
 Co-created and presented creativity modules for functional meetings.
 Received General Manager Corporate Quality Award for anti-smoking task force participation.
 Provided education and mentoring to administrative assistant team.
IBM CORPORATION, Fishkill, NY 1990 – 2001
Executive Secretary
Instituted and conducted all phases of office procedures and organization and coordination of projects for
maximum efficiency.
 Held administrative and customer facing roles over many business functions supporting senior-level
executives including engineering, finance, procurement, communications, legal, manufacturing and
strategicoutsourcing.
 Simultaneously maintained multiple calendars, keeping schedules productive and manageable.
Exercised judgment when accepting invitations.
 Administered expense reports and reimbursements; kept records up-to-date while simplifying
processing for multiple executives and teams.
 Maintained knowledge of area, procedures, systems and equipment. Prioritized workload,
recognized problems, recommended solutions and implement actions. Initiated diverse
correspondence, dictation and transcription.
 Recruiting interface for organization (+400 employees)
 Produced highly sensitive/confidential legal documents
 Presented at new hire orientation for administrative assistants
EXTERNAL CERTIFICATIONS
Dutchess Leadership Program Graduate
ISO20001 Internal Auditor Certification
SUPPORTING PROFESSIONAL EXPERIENCE
Workers Compensation – Claims Adjuster (Florida Contractors and Construction Industry)
Engineering Advisory Board Secretary - State University of NY New Paltz
Volunteer Vice Chairperson – Hudson Valley (NY) Blood Services
Board Member – Marist College, Poughkeepsie NY Business Innovation Center
RECOGNITION / AWARDS
Poughkeepsie Site Morale Award - Employee morale event
Formal Award for Project Empire initiative - Administrative Lead for private investigation

3. Doreen E Wilson Page 3
941-993-8051 doreen.dew@gmail.com
Numerous informal and Thanks! Award - Management and peer recognition