Adam Hirsch is seeking a career opportunity to leverage his experience in distribution operations and corporate account management. He has over 5 years of experience in customer service and material handling roles at Norgren Distribution Inc., where he has managed customer service issues, daily production meetings, and direct reports. His skills include time management, ISO and Lean certifications, and Microsoft Office proficiency. He holds an Associate's degree from Truman College and a Bachelor's degree from the University of Louisville.

1. Adam Hirsch
Adam Hirsch
ashirsch@gmail.com|502.599.9229 |Louisville,KY
Objective
Seekingtoleverage myexperience withindistributionoperationsandcorporate accountmanagementtobroadenmy
industryknowledge andcareerpath.
Skills
 Strategicallydeployday-to-daydirectstodirect
reports
 Supportsupplychaincustomerservice
 Time managementinhighvolume environment
 “Just inTime”experienced
 Organizational Communication
 ParticipatedinISO9000 certificationprocess
 LEAN Auditor/5S Trained
 MS Office Suite
Experience
Norgren Distribution Inc.
Louisville,KY
December11, 2012-Present
CustomerService Manager
Day to day operations-
 Manage all escalatedcustomerservice relatedsituations.
o Accessissues,developresolution,andcommunicate tocustomer.
 Drive multi-site highlevelproduction/procurement dailyconferences
o Topics rangingfrom supplierdemandconstraintstoproductionfailure.
o Relayinformationtodirectreportstobettersupportandinformcustomer.
 Directreportmanagement – workwithemployeestoaccessstrengthsaswell asweaknesses.
o Closelycoachemployees toprogressimprovement
o Utilize andshare theirstrengthswithotherteammatestoreinforce andempowerownership.
Export CS Representative
Exportdocumentation-
 Promptlyandaccuratelycreatingcustomdocumentationinaccordance withUnitedStates Customsand
Compliance Regulations,includingCommercial Invoicing,HarmonizedTariff Codes,andShippersLetterof
Instructions.
 Developedefficientorganizationsystemof all shipmenthardcopiestostreamlinecustomerinquiries,facilitating
promptresponse andalleviatingcustomerwaittime
 CloselyworkwithExportShippingDepartmenttostructure effective shipmentprocessesbaseduponshipment
priority,size,andcorrespondingschedulingparameterstoinsure OnTime Delivery.
AccountManagement-
 Mature professionalconnectionsbetweenLouisville DCandall othersistermanufacturinganddistribution
facilitiesprovidingimpeccableservice toALLNorgrencustomers.
 Developconstantprogression withinall CSresponsibilities.
 Work closelywithco-workers toempowerandcultivateagreaterdrive todeliversuperioraccuracyand
ownershipof Norgrenprocesses.

2. Adam Hirsch
Material Handler
Special Labeling-
 Creatinguponcustomerrequest,barcode labelswhichcorrectlycoordinate producttype,quantity,andshipping
addressto ease customerprocessesandputaway.
Kitting-
 UtilizingNorgren’sISO,MK,the re-managingof productfromNorgrenpartnumberstoCustomerpart numbers
inadditiontoassemblingsaidproductintosmallerindividuallypackaged“Kits”forindividual resaleupon
customersdirection.
 Responsible forreorganizingandimplementingnew processeswithinthe Kittingdepartmenttoalleviate
delinquentandpastdue orders,streamliningcommunicationbetweenCustomerService,ProductPlanners,and
“kitter”to helpminimize confusionanderror.
OrderControl
 Arrange,sort,and properlylabel all incomingpicklistsaccordingtotheirshippingcodes,addresses,shipping
method,andproductlocation,insuringproductispickedandshippedinatimelymannerinaccordance to
customerdemand.
Lessthan Truck Load
 Auditing- Provide customersatisfactionwhile insuringaccuracyof productdelivered
 Packing- Creatingorganizedandaccurate parcel service
 Bill of Lading- Invoicingandprocessingall PackingListsforpropershipmentcurrierandfinancial billing
Outbound
 Picking- Qualityminded,accurate,selectionof productbaseduponcustomerordering,utilizingPickListsand
properlydeliveringthose productswithinthe DCforaudit,pack,and shipping.
 Receiving- UtilizingourBPIsystemtoproperlyscanininventoryanddeliveraccurate putaway to better
facilitate the pickingprocess.
Education
Truman College
Studyfor AssociatesinPre-Pharmacy(June,2011)
UniversityOf Louisville
Studyfor Bachelors’of Arts(June,2009)
EasternHigh School
General Education(May,2002)