George Michael Dickson has over 20 years of experience in project management, operations management, IT support, and business analysis. He has led teams of up to 100 employees and currently serves as team lead for Aldi Foods, providing IT support to over 1,600 stores. Dickson also coordinates financial coaching programs and facilitates groups of up to 30 people. Previously, he co-owned and managed two hardware stores, growing annual sales to $3.2 million and achieving a top 4% ranking in customer loyalty.

1. George Michael (Mike) Dickson
Perceptive Leader, Coach, Analyst, and Manager with years of experience covering a wide range of disciplines
including financial budgeting, forecasting, all aspects of resource management, scheduling, prioritization review, risk
management, and relationship development. Key skills and experience are in project management, employee guidance,
regulatory compliance, training, systems review, functional analysis, and process development improvement. This
diversity is interwoven with ten years of IT coordination, consultation, training, and systems management with two major
corporate technology departments and numerous years in family and personal business. Purposefully driven and
motivated to steward resources and serve team members and a quality organization vertically and horizontally.
Professional Experience
Aldi Foods - US Batavia, IL
Team Lead, Operations Supervisor, Level II Escalations, IT Support Team Agent Sep. 2012 to Present
 Assume player/coaching role to assist 35+ team members providing superior assistance to store personnel, helping
the desk members to shine and excel in their strengths while identifying and working on elements of growth
 Support and serve our management group to keep departmental values, high goals, and ideal key performance
indicators
 Develop and facilitate team building exercises to promote a healthy positive work environment
 Selected by peers to represent group, carry forward ideas, and flush out best practices for escalation processes
 Write processes and detailed knowledge documentation shared with internal support and other departments
 One of 9 team members responsible for implementation and process streamlining for the overnight migration of a
new hardware and software package to all stores including a conversion to a new network provider
 Collaborate and recommend processes/procedures as part of subcommittee for communications
 Serve as peer advisor, conduct peer-to-peer training and new employee training encouraging confidence and growth
 Travel to and provide onsite support during Aldi’s high profile grand openings in the California market
 Accurately document incidents, place vendor work orders and purchase orders to appropriate business partners
 Receive then manage incoming inquiries for information technology support to 1600+ stores
 Troubleshoot both hardware and software problems with operational opening or closing responsibilities
Man in the Mirror Northern Illinois/Chicagoland
Area Director, Field Representative May 2012 to Present
 Observe, identify, consult, assist on ministry efforts to develop customized training/support under pastoral vision
 Invite ministry volunteers, coalition leaders, and partners to participate in vision work for the Kingdom
 Plan, coordinate, conduct events/meetings with 6 Area Directors serving the Chicagoland region of local
churches/organizations as they create environments of outreach, evangelism, and disciple-making
 Participate in national MIM conferences for training leaders and volunteers to implement wise planning, with
appropriate lead times, to purposefully capture Spirit lead momentum, and sustain transformational growth
 Assisted presenters and fellow Area Directors at 9 regional trainings of 350+ pastors, lay leaders, and volunteers
 Set up and managed resource tables at local events and conferences with attendance between 50 to 300 people
 Video tape and edit multiple regional conferences for training and internal presentation review
 Design presentations, logos and print materials in relation to regional training needs for “next steps” philosophies
Christ Community Church Saint Charles, IL
Group Facilitator, Financial Freedom Coordinator, Budget Coach, Nov. 2011 to Present
Career Transition Presenter, Web Portal Administrator, Sports Ministry Leader
 Oversee implementation of Dave Ramsey Financial Peace classes and facilitate small groups
 Conduct private, confidential coaching, and mentoring sessions with individuals, couples, and mix groups
 Encourage participation, ideas, collaboration for groups of 8 to 30 people with varied backgrounds
 Enhance user experience with web developer and increase usage for 500+ users and 3200+ postings
 Create and present course materials during 5 week job transition workshop
 Write then deliver devotional talks to groups from 30-60 people on a weekly basis
Freelance Batavia, IL
Business Analyst, Project Manager for General Business and IT Consultations, Dec. 2011 to Nov. 2015
Web Designer/Developer

2. Do It Best Corp. & Ace Hardware, Fox Valley Ventures, LLC Geneva, IL
Managing Member, Operations Manager, Corporate Executive Jan. 2002 to Nov. 2011
 Direct overall daily store operations and projects for a business achieving $3.2 million in annual sales
 Accountable for daily operations while utilizing a “lead by example” philosophy
 Charged with long term decisions/direction and fulfilling duty to communicate with minority stakeholders
 Develop, implement, train employee and management groups on performance and financial measuring tools in our
individual Limited Liability Corporation (LLC) and a multi-store (LLC) operation
 Oversight of policy, compensation, and benefits for 30-100 person staffs in two separate corporations
 Schedule and monitor staffing to meet daily and seasonal fluctuations in demand and tasks
 Conduct vision casting, value prioritization sessions to steer and empower management
 Maintain promotional event scheduling, advertising lead times, and serve as Chicagoland Committeeman
 Maintain relationships with 300+ vendors, service providers, and product suppliers
 Negotiate and facilitate relocation from 20,000+ to 34,000 square foot facility in 42 days
 Sole responsibility for lease, contract negotiation, insurance coverage, and city/governmental interaction
 Liaison for partners and entity to our legal, insurance, payroll, and tax accountant firms
 Monitor, track performance, allocate resources, and maintain thresholds on $1.2 million of assets
 Oversaw growth with above industry standards for return on investment (ROI) and key performance indicators (KPI)
 Achieved a top 4% ranking (167 out of 4400) of stores in customer loyalty/rewards marketing
 Analyze, manage, test, and execute IT/logistics supplier data conversion for 55,000 records
 Perform LINUX to SQL database conversion into a new WEB Great Plains hosted management package
 Develop and maintain daily macro extraction of 9000+ records on UNIX and LINUX platforms for importing to
Microsoft EXCEL and ACCESS database tables to create customized reporting
 Sole representative for co-op owners at supply chain planning symposium with Capgemini Consulting
 Owner/Retailer representative during RFP presentations by SAP, JD Edwards, and Oracle for proposed enterprise
solution effecting 4000+ franchisee/member owner stores
Ace Hardware, Retail Information Technology and ACE Corporate Stores Territories & Oak Brook, IL
Project/Product Manager and Business Analyst, Feb. 1995 to Jan. 2002
Regional IT Consultant, Corporate Store Manager
Preside over status and functionality presentations to executives, internal departments, and vendors
 Negotiate and procure licensing agreements for Microsoft, other software products, and suppliers
 Conduct interactive requirements meetings and training seminars in numerous cities for user groups from 5 to 100+
 Research through multiple sources and departments then write, review, and maintain user requirement
documentation for purchase order approvals, billings, asset tracking, accounting, & user interface (GUI)
 Work with support and development staff to ensure the tracking and implementation of user requirements
 Improve SQL incident ticketing system to prioritize fixes, turnaround time, and mission critical issues
 Manage multiple projects throughout the development life cycle of a $17 million+ venture including milestone dates,
bug tracking, quality assurance testing, pilot, deployment, and transition to support team
 Responsible for training/supporting consultants and helpdesk team during pilot rollout prior to transition
 Field consultant to 36 and 72 independent retail member owners/locations in two respective regions
 Turn around corporate store performance and financial condition prior to bank approval for asset sale
 Prepare financial prospectus and projections to stakeholders and financial banks for store acquisition
Education, Training, and Achievements
 University of Arizona undergraduate
 Pima Community College Continuing Ed Program
 Disney Institute Training Course Attendee
 E-Myth Entrepreneur Training Courses
 Microsoft Windows 10 Support Training
 Microsoft Project Management Certificate & Trainer
 Microsoft Visual Basic Developer Course
 Graphical User Interface Design Courses
 Adobe Photoshop/Illustrator Creative Suite Course
 Art Institute Web Design/Development Certification
 Dale Carnegie Course graduate for leadership and
public speaking
 Willow Creek Global Leadership Summit
 Financial Peace University Church Coordinator
 Financial Freedom One-on-One Budget Coach
 EntreLeadership Seminar
 Director, Geneva Chamber of Commerce Board
 Geneva Chamber Member of the Year
 ACE Regional Advertising Chairman
 ACE Distinguished Contribution Award