1. Ebone’ D. Baker
1406-M AdamsFarm Pkwy,Greensboro,NorthCarolina27407
(910) 376-4344
EboneDBaker@gmail.com
Summary of Qualifications
Network Administration
Workingknowledgeof MicrosoftWindowsServer2003, Server2008, CiscoIOS,RoutingProtocols,
Active DirectoryServices,riskassessmentandmitigation.
Communication
Respondedtotelephone callsandemails,thensuppliedsolutionsandsupport.
Talent Management
Train andinstructAssociates onkeydepartment-wide processdevelopments. Monitor,coachand
provide feedbackonAssociate performance.
Database Administration
Createdan electronicapplicationsystemwhich utilizedMySQLtostore applicantdata.
Summary of Experience
2011-Present Ralph Lauren, High Point,NorthCarolina
Team Manager
 MonitorAssociates,coachand provide feedbackregardingAssociate performance,
developanddeliverpertinentcorrective action,developandexecute initiativesto
encourage Associate growthanddevelopment,serve as“SubjectMatterExpert”for
keyContact Centergrowthinitiatives,drove initiative fordepartment-wide safety
training
2010-2011 Ralph Lauren, High Point,NorthCarolina
Seasonal Team Leader
 MonitorAssociates,coachand provide feedbackregardingAssociate performance,
developanddeliverpertinentcorrective action
2008-2010 Ralph Lauren, High Point,NorthCarolina
CustomerAssistance Representative
 Answercustomerservice callsandemails,assist“MostValuedCustomers”via
phone andemail,assistin-store Associateswithordersviaphone andemail,process
creditsandexchanges,assist ContactCenterAssociateswithescalatedphonecalls,
create and facilitate ad-hoctrainingmodulesforteammeetings
2008-2009 DSW,Greensboro,NorthCarolina
SalesAssociate

2.  Tendersales,assistwithmerchandise selection,inventorymanagement,hands-on
newhire training
2007-2008 Convergys,Jacksonville, NorthCarolina
Customer Service and ProblemResolutionRepresentative
 Answercustomerandpartnerphone calls,documentandresolve customerissues
and concerns,escalate issuestoappropriate personnel as necessary
Education
2010-2013 ITT Technical Institute,HighPoint,NorthCarolina
Associate inAppliedSciencein ComputerNetworkSecurity
Awards:DeansList(GPA 3.5 and above)
National Technical HonorSociety
Courses:WindowsServer2008, CiscoRouters,Windows 7Desktop,Database Design,
Linux OperatingSystem, LinuxNetworkOperatingSystem, InformationSecurity
Systems,MicrosoftActive Directory,CiscoSwitches,NetworkStandardsandProtocols,
WAN TechnologyandApplication
References Available uponrequest