Julie Way has over 22 years of experience in service-oriented management and customer service roles. She has a proven track record of exceeding expectations and meeting all deadlines which has resulted in client contracts lasting over 22 years. She is recognized for her strong leadership, communication, and administrative skills in efficiently managing multiple remote locations for clients. Julie Way prides herself on providing excellent customer service and maintaining confidentiality.

1. JULIE WAY
OFALLON, MO 63366 314.495.7983
julieway@charter.net
SERVICE-ORIENTED MANAGEMENT & CUSTOMER SERVICE
Provide leadership and high quality service to all customers. Exceeding expectations and meeting all
deadlines which resulted in client contracts lasting 22 years.
Recognized for applying strong leadership, communication, finance, teamwork, human resource assistance, and
administrative skills while efficiently managing 42 remote data center locations for the clients, providing financial
support on budget and forecasts, and building a strong team to support our clients. Demonstrated success working
independently and prioritizing tasks based on needs of Customer, Corporate Executives, and Internal Team. Known
as a quick learner with excellent customer service skills. Trusted professional who understands importance of
maintaining confidentiality with sensitive information. Certification: ITIL Foundation in IT Service Management
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Oracle | Lotus |
EXPERIENCE
POMEROY INFRASTRUCTURE, Inc., Hazelwood, MO 2010 – 2015
Regional Manager
Performed management support for 180 data center operators at client locations. Provided strong customer
service through interaction with external executives and internal team collaborating on processes and
operations. Led team to perform at the company standards.
 Provided assistance with the management of Budget and Forecast.
 Maintained audit compliancy at each client site. Passed all corporate audits within the data center services
operation.
 Participated in negotiating new and existing accounts. Creating Responsibility Matrix, Serv ice Level Agreements,
and pricing.
 Assisted in transitioning new locations, and new work in existing locations. Interviewing, hiring, training of all
new hires, assisting with understanding of benefits package to employees.
 Met client expectations of certifications for each employee: HIPAA, ITAR, and FDA.
 Demonstrated strong leadership by proving my ability to collaborate with others and my flexibility to change.
 Ensured company objectives were met by logging and tracking progress of workflow in Excel.
 Recognized for going “above and beyond” while assisting on special projects by receiving several Bonus Awards.
OAO TECHNOLOGY SOLUTIONS, Hazelwood, MO 1993 – 2010
Site Manager 1996-2010
Performed management support for 72 data center operators at client location. Provided strong customer
service through interaction with external Executives and internal team collaborating on processes and
operations. Led team to perform at the company standards
 Maintained audit compliancy at client site. Passed all corporate audits within the data center services operation.
 Participated in negotiating new and existing accounts. Creating Responsibility Matrix, Service Level Agreements,
and pricing.

2.  Assisted in transitioning new locations, and new work in existing locations. Interviewing, hiring, training of all
new hires, assisting new and existing employees with benefits package.
 Met client expectations of certifications for each employee: HIPAA, ITAR, and FDA.
 Demonstrated strong leadership by proving my ability to collaborate with others and my flexibility to change.
 Ensured company objectives were met by logging and tracking progress of workflow in Excel.
 Recognized for going “above and beyond” while assisting on special projects by receiving several Bonus Awards
Lead Tape Operator / Tape Operator 1993 - 1996
Assisted in developing daily partnership with customers by overseeing computer tape library functions in IBM multi-
system environment.
 Ensured smooth and efficient operations by leading team members through daily computer operations and
documenting workflow.
 Increased job knowledge of team by accepting responsibility for updating procedures and effectively working
with team members.
 Provided technical support by assisting with troubleshooting and resolution of issues.
 Recognized and met daily customer needs daily. Performed inventory and other special projects at request of
customer.
 Served as member of transition team, promoted smooth transition of newly acquired sites by traveling to sites
to oversee and assist.
 Improved library processes and efficiency by traveling to existing sites to evaluate and update procedures.
 Served integral role in implementation of new systems in St. Louis tape library by learning how system
operated, writing procedures and training other operators.
EDUCATION
BA in Business Administration - LINDENWOOD UNIVERSITY, St. Charles, MO
AAS in Data Processing/Accounting - Carl Sandburg College, Galesburg, IL