70:20:10 - Journey to Informal and Social Learning for Enterprise

1 www.docebo.com
The journey from vCops to
Informal Learning
Daniel Rongo, Senior Enterprise Account Executive
daniel.rongo@docebo.com

Copyright © 2016 Docebo - All rights reserved. 2 www.docebo.com
Question
How did you learn what today makes you
the person you are?
- School or formal education
- Coaching and mentoring
- Life Experience (make and break)

Formal Education isn’t dead

My first approach
- Long lectures
- Many notions
- No tools
- Low engagement

Then I pivoted
- Framework
- Social and coaching
- Make and break approach
- Many tools
- High engagement
- Concrete outcomes

Formal vs Informal Learning
VS

Communities of Practice
- Common Objective
- Common Interest in specific topic,
activities, tools or projects
- Based on member experiences
- Spontaneous

Virtual Communities of Practice (vCop)

The Social Wage
- Task = Identity
- Feedback increases
- New social relationships are
formed

Virtual Identity Card

The 70:20:10 Reference Model
70% From real life and on-the-job experiences, tasks
and problem solving
20% From feedback and from observing and working
with others
10% From formal training such as classes or courses
(both face-to-face and online) and reading

Experiential Learning
- Getting hands dirty
- Simple to achieve
- Brain absorb easily
- Focusing on same skills going
forward
- Cheape (if you don’t consider
the impact of mistakes)

Social Learning
- Natural interaction between
colleagues
- Doing or observing
- Strong natural process
- Right mix of people

Formal Learning
- eLearning, workshops
- One-size fits all
- Usually more costly

Why 70:20:10
70:20:10 comes from an early study in the 90’s
(Same study repeated with a sample of female leaders provided a 55:40:5
ratio)
In reality, it’s not about trying to achieve a set ratio.
Each performance problem to be solved will have its own optimum ‘blend’
of experiential (‘70’), social (‘20’) and formal (‘10’) learning.

It’s already there
60%
Surveyed organizations have stated they have adopted
the 70:20:10 model, either officially or unofficially. 20% is
currently undergoing organizational changes to
implement it within the year.
Source: Brandon Hall Group’s 2015 70:20:10 Framework Survey

And it works
Organizations applying new models such as 70:20:10 are consistently
reporting more benefits than those who do not (*)
5xas likely to be able to attract talent
4xas likely to respond fast to business change
3xas likely to report improvements in staff motivation
2xas likely to report improvement in customer satisfaction scores
(*) 2016 - Towards Maturity 10+20+70=100 The evidence beyond the
numbers, by Charles Jennings, Laura Overton & Dr Genny Dixon

But measuring is hard even for the Formal approach
FormalExperiential Social
Effectiveness of Learning measurement

How to measure Informal (70: Experiential and 20: Social)?
Basic measurements
• How many people participated in the program?
• Did they like it?
• How did they do on the assessments after participating?
Performance measurements
• Are people better at their jobs after participating?
• Are learners getting to competency or optimal productivity faster since the informal
learning program was initiated?

Measuring 70: Experiential-specific measurement
Can you measure the following:
1. A subject matter expert’s spontaneous learning asset contribution
vs. answers provided vs. contributions from other SMEs
2. Of all questions asked of an SME, how many responses did that
SME provide?
3. On average, how well do your learners rate your SMEs?

How to measure 20: Social-specific measurement
Below are 3 key questions you can ask yourself about learner engagement.
1. Can you measure the ratio between how much a learning asset is viewed by a
learner and all the content available to that learner?
2. Can you measure the time a learner spends viewing the learning asset?
3. On average, how do your learners score your learning assets? (e.g. measured
by number of thumbs up/down, answers marked by “Best Answers” etc.)

See the new 70:20:10 in action
Docebo Learn
Organize,
distribute, track
courses.
Docebo Coach
Ask the experts, get
answers.
Docebo Share
Capture user-
generated, peer-
validated content.

70:20:10 - Journey to Informal and Social Learning for Enterprise

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