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  1. 1. Wail Abuobaida Elsawi Eldirdiri KSA, Riyadh GSM: +966535276925 OBJECTIVE:- Working for an esteemed employer, where continuous development is valued Key Skills:- o Management information systems. o Customer Care Services (solve all issue for customer). o Make Daily Reporting o Negotiation skills. o Presentation skills. o Good knowledge of Microsoft office tools (Word, Excel, PowerPoint .Access) and all that related with IT packages (internet and e-mail skills). o Excellent Preparing Reports skills. o Very good projects Management skills. o Very good Selling skills. o Very good Communication skills. o Very good Marketing Skills o Correspondence skills. o Accounts management... Professional Experience:- CTC partnerto STC TelecommunicationCompany AccountManager Jan. 2016 up to date As accountmanager I deal directlywith corporate tosolve theirproblems,todefine STCservicesand products,and to gettheirfeedbackat STC . ElbarbaryMotors co. Ltd. (Hyundai the authorizeddistributor) SalesStore Manager: March 2015- Decembers2015 . Highlights:- An auto sales manager is the individual in charge of handling the sales representatives working at an automotive dealership. He oversees the staffing of the company, hires and trains new employees; sets the sales quotas or goals, helps in financing
  2. 2. Wail Abuobaida Elsawi Eldirdiri KSA, Riyadh GSM: +966535276925 arrangements, warranties and rebates for clients. Automotive sales managers lead a dealership’s sales team. Duties:-  Sets plans and strategy to lead Auto Center to ensure achievement of business goals in sales and service. •Focuses selling, service and support teams on consistent, timely and accurate customer care. •Ensures delivery of speed and expertise to the customer through day to day management of business operations, processes and programs. •Conducts financial review, analyses, and long term planning and management of business and key drivers to impact sales and profit. •Sets plans and strategy to manage expense, understand and drive margin, maintain appropriate merchandise protection standards. •Responsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions. •Recognizes, encourages and acknowledges excellent customer service. •Performs as the Customer Experience Manager on duty. •Responsible for building a high performance team that delivers Sears Automotive services consistently and to high quality standards. •Plans, directs and supervises the work and productivity levels of Associates to ensure standards are met or exceeded •Recognizes exceptional performance. •Makes appropriate decisions on subordinate performance, up to and including termination of employment following various appropriate disciplinary processes, and trains and supervises Assistant Manager in the store to appropriately address performance concerns •Achieves personal sales and service goals and helps team in achieving the same. Sudanese Mobile Telephone Co.Ltd.(Zain) Retail Shopsupervisor:August2011- June 2014 Highlights:- Shop overall responsibility is the base task of shop supervisor, in detailed have to Contribute to the effective management, motivation and development of resources, to ensure problems/issues are identified and resolved or appropriately escalated at an early stage. Be fully accountable for the quality, accuracy timeliness and effectiveness of statistical reports. Participates in development of reaching the company strategy by satisfy our
  3. 3. Wail Abuobaida Elsawi Eldirdiri KSA, Riyadh GSM: +966535276925 Exist customers and bring new customers, commitment with company security guidelines and policy. Sudanese Mobile Telephone Co.Ltd.(Zain) Elshuhadafranchise Retail acting supervisorJuly 2009-August 2011 Highlights:- o As Shopsupervisormanagingshopstaff,stockandPreparingdailyreportsandreconciliation withfinance Departmentare mymainResponsibilities. Sudanese Mobile Telephone Co.Ltd.(Zain) AirportRetail acting supervisor Jan. 2008 –May 2008 Highlights:- o As Shopsupervisormanagingshopstaff,stockandPreparingdailyreportsandreconciliation withfinance Departmentare mymainResponsibilities> Dal motors (KIA,Mitsubishi andMercedes-Benzexclusive Distributors) automotive sales Executive:July 2007 –Dec2007 Highlights:- Responsible for selling the maximum number of vehicles possible at optimum profit. Also in charge of building relationships with customers and generating new business through marketing available extras, accessories and value added products. Duties:-  Selling both new and used cars as well as finance and related product.  Selling and promoting Finance, Insurance products and Paint Protection.  Demonstrating vehicles to customers, including taking them for drives.  Reporting to the vehicle Sales Manager on activities, reviews and analyses.  Meeting customers face to face and holding sales discussions with them.  Writing up sales contracts.  Representing the company at trade exhibitions, events and demonstrations.  Negotiating the terms of a sales agreement and closing sales.  Following-up in-bound telephone enquiries, walk in prospects and emails enquiries.  Arranging appointments via Internet Leads.  Preparing car purchase packages.  Cold calling up qualified sales prospects.  Delivering vehicles to customers.  Liaising with the showroom body shop to ensure that vehicle repairs are carried out quickly.
  4. 4. Wail Abuobaida Elsawi Eldirdiri KSA, Riyadh GSM: +966535276925 Sudanese Mobile Telephone Co.Ltd.(Zain) CustomerCare Officer Sept. 2007-Jan 2008 As CustomerCare OfficerIdeal directlywithcustomerstosolve theirproblems,todefine Mobitel servicesandproducts,andto gettheirfeedbackatMobitel. Education:-  Highinstitute forbanking&financial studiesKhartoum –Sudan( Bachelorinbankingand financial studies)  September 2014: CSM CertifiedSalesManager,AmericanInternational Institution USA (AMII) Trainingcourse:- o Customer Care training Course, Sudanese Mobile Telephone Co. (Zain), 2007 o May2009: Go to the Market (Zain) Khartoum, Sudan. o Nov2009:Advance Excel & PowerPoint(Zain& APTECH) Khartoum, Sudan o June 2011: Managing At Zain I (Zain) Khartoum, Sudan. o June 2012: Health Management (ICQ) Khartoum, Sudan. o Aug 2012: Stress and Time Management (Zain) Khartoum, Sudan. o Oct 2012: Managing At Zain II (Zain) Khartoum, Sudan o April 2013: Performance Management (ICQ) Khartoum. Sudan Personal Information:-  Date OF Birth: May 1978.  Place OF Birth: Khartoum.  Sex: Male.  Social Status: Married.  Nationality: Sudanese.  Languages:ArabicandEnglish.  Have Transferable Iqama.