1. To be a part of a prestigious company and work in a team of professionals taking my career to new
heights of excellence and contribute to its development and success through my experiences, skills
and abilities at the same time attain professional growth and enhance my knowledge through more
challengingsituations with loyaltyand determination.
• I am a pleasant,aggressive,self-motivated,social,disciplinedandable towork
• Able todevelopsuccessful customersrelationship
• Time managementandorganizationalskills.
• Can communicative effectivelyatall levelswithinanorganization.
• Able tosetand monitorbothindividualanddepartmenttargets.
• Detail orientedandstrongproblemsolver.
• Able tosupervise andtrainstaff.
• Knowledgeincomputerskills(MicrosoftOffice, Trouble Shooting,Excel&PowerPoint.
2014-PRESENT Rayan Hotel
Front Office Receptionist
Sharjah United Arab Emirates
Name Contact No. Email Address
Ibrahim MHD
Kheir Oudah
+971553319419 ibrahimodah@gmail.com
Curriculum Vitae
Objective
Qualifications Summary
Employment

2. Duties and Responsibilities
 Greeted, registered and assigned rooms to guests of hotels
 Answered department telephone calls within three rings, using correct salutations and
telephone etiquette.
 Made and confirmed reservations.
 Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by
using computers.
 Promoted the hotel brand through the best service
 Verified customers' credit and established how the customer would pay for the
accommodation.
 Computed bills, collected payments and made change for guests.
 Recommended top dining and entertainment options for guests in the city
(shariah/Dubai) area.
 Greeted and registered guests and issued keys.
 Cashiering, CID report and systems that i know is ( opera . IDS )
2011-2014- SEDAR International LLC
Sales Representative
Dubai, United Arab Emirates
Duties and Responsibilities
• Provides excellent customer service.
• Manages the Client Services Coordinators (creates staff schedules, manages workflow,
handles staffing and employee issues, enforces departmental policy and procedures, is a
best practices example for Client Services Duties.)
• Accurately performs registration process for new and existing clients
• Schedules appointments according to established procedures
• Make reminder calls to clients
• Meets agency participatory expectation
• Assure that staff is provided with proper training, instruction, tools, and methods to
perform their jobs.
• Lead and motivate staff in handling change, building trust, and partnership. Encourage
and build a team environment.
• Perform timely performance evaluations, as well as appropriate disciplinary actions.
Evaluate all Customer Service Staff on communication skills and technical knowledge.
• Ensure that all Customer Service Representatives have up-to-date benefit information.
• Ensure Customer Service follow-up methods and procedures are complete and meet
time standards.

3. • Develop and train senior staff to provide a high level of support.
• Create method to provide feedback and Quality Assurance on identified errors.
• Assist with Client Services as needed.
• Capture and report on all Customer Service measurements, production, and turnaround
time metrics.
2008-2010 Windows Internet shop, DUBAI, U.A.E
Administrator
• Control devices and accounting clients.
• Writing and printing files.
• Selling computer accessories.
2005-2007 Asia Company for Men's fashion
• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Wrote sales slips and sales contracts.
• Maintained knowledge of current sales and promotions, policies regarding
Payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner
• Contacted other store locations to determine merchandise availability.
• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Prioritized helping customers over completing other routine tasks in the store.
• Built relationships with customers to increase likelihood of repeat business.
SECONDARY Damascus
Secondary School
(High school, Damascus Syria
CERTIFICATES - Diploma Certificates
Education

4. CERTIFICATES - SALES REPRESENTATIVES (SEDAR International LLC)
Date of Birth :Augest,22,1983
Place of Birth :Syria, Damascus
Height :188 cm
Citizenship :Syrian
Civil status :Single
Military services:Postponed
Language spoken and written : Fluent in English and Arabic
Visa Status :RESIDENCE VISA
Personal Data