The document summarizes findings from a survey of 456 organizations on trends in digital workplaces and intranets in 2012. Key findings include: 1) Social collaboration initiatives are still primarily in experimentation or limited deployment rather than enterprise-wide. 2) Benefits of social initiatives remain anecdotal. 3) Concerns about information quality, security and business value persist. 4) Half of organizations plan to increase investment in social collaboration in 2012. 5) "Findability" of information remains a challenge, especially for non-leadership organizations.
The Digital Workplace in the Connected OganizationJane McConnell
Â
Gave this presentation in a private briefing for a management team in a global company in Europe. It's about the digital workplace and how it's changing processes, practices and roles in organizations.
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Â
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
The Digital Workplace in the Connected OganizationJane McConnell
Â
Gave this presentation in a private briefing for a management team in a global company in Europe. It's about the digital workplace and how it's changing processes, practices and roles in organizations.
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Â
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
The workplace in the digital age. How a digital workplace can support business goals and help bring a shared sense of purpose to an organization. Facts and figures from the 2015 digital workplace survey.
How to get the right Stakeholders involved in your digital workplace initiatives. Input from 5 types of stakeholders, including external customers, is essential for a relevant digital workplace.
During this session we will discuss how the new digital workplace can embrace new technologies from Microsoft Teams through to AI and Extended Reality. During this presentation we will discuss how these new technologies can enhance and support the "new way of working'.
Reality Check: People and Organizations in the Digital AgeJane McConnell
Â
Presentation given at Enterprise Digital Summit in June, Paris. The organization in the digital age: trends and analysis. This is the updated version with final 2016 figures.
Disruptive digital workplace: 3 approachesJane McConnell
Â
The digital workplace disrupts enterprises. It challenges traditional ways of doing things. This presentation offers 3 approaches to defining your strategy towards the "digital workplace mode".
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
In this presentation I will take you through:
⢠The characteristics of the Modern Workplace
⢠What employees are looking for when using digital tools
⢠Four trends that is shaping the future of collaboration
⢠(Hopefully) A few new perspectives on new ways of working
New leadership in the digital age: Chief Digital Officer, Community Managers and Change Agents and Activists. Based on data from recent digital workplace survey by Jane McConnell.
Digital Workplace Trends and TransformationJane McConnell
Â
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
Presented at Interaction Intranet conference. London September 2015.
Sam Marshall ClearBox Consulting.
Digital Workplaces should be driven by an employee-centred view. Here I present a manifesto for what typical matters to them, arguing that the technology to serve these needs over time will evolve, but the needs themselves are more enduring.
"The Digital Workplace - Developing an Empowered and Productive Remote Workforce Through the Digital Workplace" presented at SSON â Digital Conference
For Companies who want to create Smart Services, the Digital Team Platform provides Digital Leadership which enables dynamic value creation with customers by networking cross-boundary interactions.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Are you ready to launch a digital workplace initiative at your organization? Learn from top thought leaders across HR, IT, and Operations on how to accelerate employee engagement and productivity. Download our full eBook to learn more about the process, technology, and cultural shifts necessary for achieving greater employee productivity and engagement.
The workplace in the digital age. How a digital workplace can support business goals and help bring a shared sense of purpose to an organization. Facts and figures from the 2015 digital workplace survey.
How to get the right Stakeholders involved in your digital workplace initiatives. Input from 5 types of stakeholders, including external customers, is essential for a relevant digital workplace.
During this session we will discuss how the new digital workplace can embrace new technologies from Microsoft Teams through to AI and Extended Reality. During this presentation we will discuss how these new technologies can enhance and support the "new way of working'.
Reality Check: People and Organizations in the Digital AgeJane McConnell
Â
Presentation given at Enterprise Digital Summit in June, Paris. The organization in the digital age: trends and analysis. This is the updated version with final 2016 figures.
Disruptive digital workplace: 3 approachesJane McConnell
Â
The digital workplace disrupts enterprises. It challenges traditional ways of doing things. This presentation offers 3 approaches to defining your strategy towards the "digital workplace mode".
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
In this presentation I will take you through:
⢠The characteristics of the Modern Workplace
⢠What employees are looking for when using digital tools
⢠Four trends that is shaping the future of collaboration
⢠(Hopefully) A few new perspectives on new ways of working
New leadership in the digital age: Chief Digital Officer, Community Managers and Change Agents and Activists. Based on data from recent digital workplace survey by Jane McConnell.
Digital Workplace Trends and TransformationJane McConnell
Â
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
Presented at Interaction Intranet conference. London September 2015.
Sam Marshall ClearBox Consulting.
Digital Workplaces should be driven by an employee-centred view. Here I present a manifesto for what typical matters to them, arguing that the technology to serve these needs over time will evolve, but the needs themselves are more enduring.
"The Digital Workplace - Developing an Empowered and Productive Remote Workforce Through the Digital Workplace" presented at SSON â Digital Conference
For Companies who want to create Smart Services, the Digital Team Platform provides Digital Leadership which enables dynamic value creation with customers by networking cross-boundary interactions.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Are you ready to launch a digital workplace initiative at your organization? Learn from top thought leaders across HR, IT, and Operations on how to accelerate employee engagement and productivity. Download our full eBook to learn more about the process, technology, and cultural shifts necessary for achieving greater employee productivity and engagement.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
Â
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
Finding the best navigation for your intranet or digital workspace is a challenge. This workshop provides tools to create an intranet strategy and goals that appeal to c-suite executives. It will also cover how to find the biggest challenges with your intranet, how to find your target groups, ways to discover your colleagues' most valuable tasks and how to prioritize them, and suggests tools to find your top level navigation and how to test it. This highly interactive workshop will challenge you to think about intranets and digital workspaces in new ways, and give you the tools to find your top levels of navigation.
About the presenter:
-----------------------------
Kurt Kragh Sørensen Aarhus, Denmark, is the CEO and intranet consultant at IntraTeam A/S. Kurt Kragh Sørensen heads the largest intranet membership organization in Scandinavia, and has offered consultancy services, workshops and lectures on intranets, knowledge sharing and communication on the Web since 2000.
About IntraTeam
------------------------
IntraTeam has arranged the famous IntraTeam Event intranet conferences in Copenhagen for eight years.
SLIDESHARE WAS NOT ABLE TO HANDLE THIS MANY SLIDES WITH SOUND SO THE SYNCHRONIZATION OF THE SOUND AND SLIDES IS NOT PERFECT.
Digital workspaces, intranets, internal collaboration spaces... whatever you may call them, they play a major role in day to day work activities of the modern workplace. Done well they become the backbone of any successful business and have a crucial and direct impact on productivity, collaboration and information discovery. A well implemented, yet simple digital workspace can not only boost employeesâ productivity, but can also create a more connected and happier work environment.
Within the modern workplace, employees expect to be connected through an easy to use solution that works on any device. The solution should also reflect the organisations brand and identity, and it should also be designed to support continuous and future improvements. âŻ
Different approaches have been adopted when building digital workspaces. Some of these approaches focus on deployment and maintenanceâŻcosts, while others focus on employee satisfaction as the main goal. In this session, we will explore two different approaches for building internal digital workspaces â a traditional approach, and a user-centered approach.
Intranet Case: Bayer CS - Digital Workplace ready to goIntranätverk
Â
Should your company go for a Digital Workplace?
When a new trend appears, everybody wants to take part of it. Digital Workplace, Social Intranet or Intranet 2.0 are todayâs new Intranet ideals. Having the investment agreement, the right technology and the good implementation methodology wonât be enough if your company is not ready to cross the course. Find out why the company communication culture is crucial for the success of your digital workplace. The presentation will revolve around these key parts:
- The Digital Workplace dream of Bayer Cropscience
- Why the identity and the communication behavior are essential
- The actors of the change
- The Digital Workplace challenges
Amplexor lunch seminar - Enhancing your digital workplace with Microsoft Offi...Amplexor
Â
Enhancing your digital workplace with Microsoft Office 365 - presented by Yannick Reekmans, Stijn Brouwers and Tom Vandersmissen at the Amplexor Lunch Seminar on 10 February 2015.
The 'digital workplace' is emerging as a consensus vision for the future of work, and the shape of the new workplace.
But how deliver this vision? This keynote presented by James Robertson at Intranets2015 in Sydney shares practical steps and ideas, as well as plenty of inspiration
My slides as used during aOS event in Dublin 15 March 2017.
Understanding which tool from O365 to use which kind of document. Understanding what are the real capabilities of SharePoint as a DMS (document management system)
CentriLogic's Downtown Toronto Data Center Grand OpeningCentriLogic
Â
Slideshow from CentriLogic's Downtown Toronto data center grand opening, Thursday May 17, 2012. Presented by:
Robert Offley - CentriLogic
Davin Juusola - Info-Tech Research Group
Kristian Kataila - WIND Mobile
Originally delivered at Oracle Social Business Seminar - for more information on becoming a Certified Information Professional, go to http://www.aiim.org/certification.
EMA Research has shown many in IT operations feel they would be better served by fewer, more broadly functioning automation tools. The more effective automation tools are highly integrated and data-driven.
These slidesâbased on the webinar from EMA Research and Red Hat--explain how enterprises are addressing IT complexity with automation.
Raona - How to implement an effective social media strategy - isc_2012Pablo Peris
Â
We all know the standard features that come with SharePoint 2010 but having the right functionalities doesnât always mean to have the right strategy. In this session we will show you some examples that have been successful across several projects; including some customizations, twitter integration or new concepts that help adoption like âgamificationâ. Come to join us and letâs get social with SharePoint!
2009 Internet Strategy Forum Corporate Internet Executive Research Study -- 4...sgehlen
Â
This PDF file is a 4-page Brief report excerpt from the complete 70-page Corporate Internet Executive Research Study report published by the Internet Strategy Forum. For more information, visit http://wwww.internetstrategyforum.org.
Intervento di Luca Giuratrabocchetta (Country Manager, Google Enterprise Italia) al seminario "Professional Social Network, Business e Carriera" di Fondazione CUOA e Federmanager
McKinsey\'s fifth annual survey on the way organisations use social tools and technologies finds that they continue to seep into many organisations, transforming business processes and raising perforamnce.
Despite its attractive promise, the social media industry is struggling to secure the budgets it thinks it deserves. Building upon recognised planning principles, this presentation highlights where these arguments are being won and lost and the future of social media in business.
The Gig Mindset in 2021- You and Your OrganizationJane McConnell
Â
People-oriented and essential in the age of the great resignation. Workplace trends and the gig mindset inside organizations. A way of behaving and thinking that helps individuals and enterprises survive, but even more, thrive. Based on data over 3 years.
Gig mindset - The future is at stake - 2021Jane McConnell
Â
A gig mindset can make a business-critical difference and play, in the long run, a vital role in helping the organization survive and succeed. You need to develop a gig-mindset work culture.
How to handle internal politics that block digital initiatives Jane McConnell
Â
Why do internal politics hinder digital initiatives? Because of people and power! Here are some techniques and strategies to avoid or mitigate the impact of internal politics and make it easier to succeed in your digital initiatives.
Digital Workplace Trends 2014 - Paris presentationJane McConnell
Â
(Paris version) Observations from Digital Workplace Trends 2014 study. Top 50 organizations in "people capabilities" compared to the others. Culture differences in the Top 50.
Presented in Paris in November 2013. Get in touch if you'd like a download link.
Presentation given at the Enterprise 2.0 Meet-up in Paris, Oct 16th. The objective was to trigger discussion about social collaboration, adoption, obstacles, approaches.
Digital Workplace Quick Poll: What's not, what's not!Jane McConnell
Â
Priority topics as voted by 110 organizations worldwide in the July 2013 Quick Poll for the 2014 Digital Workplace Survey.
Lots of food for thought for digital practitioners and their eco-system of partners, consultants, agencies and vendors.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
Â
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Â
Clients donât know what they donât know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clientsâ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Â
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Â
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
Â
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Â
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
Â
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
DevOps and Testing slides at DASA ConnectKari Kakkonen
Â
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Dev Dives: Train smarter, not harder â active learning and UiPath LLMs for do...UiPathCommunity
Â
đĽ Speed, accuracy, and scaling â discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Miningâ˘:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing â with little to no training required
Get an exclusive demo of the new family of UiPath LLMs â GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
đ¨âđŤ Andras Palfi, Senior Product Manager, UiPath
đŠâđŤ Lenka Dulovicova, Product Program Manager, UiPath
2. Jane McConnell
Intranets & Digital Workplaces - Strategy & Governance
14 years of intranet consulting
Direct, hands-on clients:
United Nations â Secretariat (NY)
UNAIDS (Geneva)
Department of Peacekeeping (NY)
UN High Commissioner for Refugees (Geneva)
Intl. Federation Red Cross (Geneva)
- - - - - - - - -
Amadeus (Madrid) EDP (Portuguese Electricity Co.) Nokia (Helsinki)
ArcelorMittal (Luxembourg) Ericsson (Stockholm) Novartis (Basel)
AGF (Paris) Essilor (Paris) OcĂŠ (Holland)
Areva T&D (Paris) Gemalto (France) OMV-Petrom (Vienna)
Arup (London) GDF Suez (Paris) Pernod-Ricard (Paris)
Alcatel-Lucent (Paris) Georgia-PaciďŹc Europe (UK, France) RATP (Paris)
Alstom Group (Paris, Switzerland) GlaxoSmithKline (Belgium) SNCF (Paris)
Bayer (France) IKEA (Sweden) Suez Environnement (Paris)
Boehringer Ingelheim (Germany) Lagardère (Paris) Telenor (Oslo)
E.D.F. (Paris, French Electricity Co.) Neopost Industries (Paris) Total (Paris)
UPM (Helsinki)
3. Jane McConnell
Intranets & Digital Workplaces - Strategy & Governance
6 years of research "The deďŹnitive source of
data on how Intranets
Annual report since 2006
are evolving in
enterprises.â
Tony Byrne, Analyst,The
Real Story Group
âUnique in the industry; true insight and perspective.â
Paul Miller, CEO of the global Intranet Benchmarking Forum
"Jane McConnell is the undisputed thought-leader on global intranets today.â
James Robertson, Designing Intranets: creating sites that work"
4. 4
456
 par(cipa(ng
Â
organiza(ons
Â
Size of workforce
Over 50,000
80 (18%)
Under 1,000
72 (16%)
worldwide
Â
From 1 to 5,000
From 30 to 50,000 48 (11%)
51 (11%)
Organization: headquarters location
From 15 to 30,000
75 (17%) From 5 to 15,000
128 (28%) Central/South America
2 (0%)
Africa
2 (0%)
Asia Pacific
n = 454 Q13.1 80 (18%)
Online
 survey,
 over
 100
 ques(ons
 and
Â
Europe
over
 800
 data
 points.
 229 (51%)
North America
133 (30%)
Includes
 open
 ques(ons
 where
 ďŹrsthand
Â
experiences
 are
 shared.
n = 456 Q4.5
Data
 collected
 in
 Q3
 2011.
Â
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
6. What are we
talking about?
Intranet
Social intranet
Enterprise 2.0
Digital Workplace
Intranet 2.0
7. 6
Scope of the survey
Structured collaboration
1 2
3
Managed
Social collaboration
content &
applications
+ the mobile dimension
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
8. structured collaboration
social collaboration
1st shift
Productivity & efficiency 2nd shift
Project collaboration Transparency
Defined organization Networked collaboration
Self-organization
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
9. structured collaboration
social collaboration
1st shift
Productivity & efficiency 2nd shift
Project collaboration Transparency
Defined organization Networked collaboration
Self-organization
Intranet... Intranet 2.0... Digital Workplace... Social intranet... Enterprise 2.0...
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
10. 8
The Leadership Class
One or more of the following criteria:
1 A Digital Board: strategic decision-making body
for all digital channels: internal and external
2 Internal social collaboration: well-established in
all or parts of the organization
3 Intranet or digital workplace: the way of working
for the organization
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
11. 9
Elite leadership class Only 6 organizations said
âYESâ to all three criteria
â˘Postal services public entity, Europe, (> 50 k employees)
â˘A state-owned bank, Europe (> 30k employees)
â˘USA division of global professional services company (global
company > 100k employees)
â˘Global engineering and project management consultancy, HQ in
Europe (> 25k employees)
â˘An airline, one of the big global transport players, HQ in Europe
â˘Technology company, Russia (> 3k employees)
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
13. 11
1. Social collaboration experimentation
is continuing, but enterprise-wide
deployment has not increased over the
last 12 months.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
14. 12
 âEnterprise
 wideâ,
Â
âlimited
 deploymentâ
 Social &
and
 âpilotsâ
 combined
collaborative
Wikis
 65
 % Blogs 65
 %
Commenting 50 %
Social networking 40 %
Micro-blogging 35 %
 âEnterprise
 wideâ
 only
Blogs 20
 %
Survey
 average
456
 organiza5ons Wikis
 15
 % Commenting 15 %
Social networking
10 %
& micro-blogging
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
15. 13
Social &
Blogs 80
 %
 âEnterprise
 wideâ,
Â
âlimited
 deploymentâ
 collaborative
Wikis
 75
 %
and
 âpilotsâ
 combined
leadership
Commenting 65 %
class
Social networking 50 %
Micro-blogging 40 %
 âEnterprise
 wideâ
 only
Blogs 35
 %
Wikis
 30
 %
Commenting 25%
Social networking 20 %
Leadership
 class
171
 out
 of
 456
 organiza5ons Micro-blogging 15 %
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
16. 14
Social &
collaborative
 âEnterprise
 wideâ,
Â
âlimited
 deploymentâ
Â
and
 âpilotsâ
 combined
Increased in last 12 months
Stagnation?
 âEnterprise
 wideâ
 only
Same as 1 year ago
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
18. 15
No, change facilitation.
- Self-service materials
- Awareness, behavior, cultural training
- Mechanisms for sharing practices
- Individual coaching
- Events, roadshows, cafĂŠs
- Formal classroom training
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
19. 15
No, change facilitation.
- Self-service materials
Leaders
15 % pts higher for
awareness and sharing
- Awareness, behavior, cultural training
- Mechanisms for sharing practices
- Individual coaching
- Events, roadshows, cafĂŠs
- Formal classroom training
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
20. 16
2. Benefits observed from social and
collaborative initiatives remain
anecdotal and qualitative.
- The most commonly observed are
âknowledge-sharingâ, and âengaged, better
informed employeesâ.
- The least common are âfaster time to marketâ,
âcost reductionâ and âreduced time for
trainingâ.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
21. 17
3. Strong concerns remain about
information quality and security, and
the business value of social
collaboration.
New concerns emerge as organizations gain
experience:
- re-creation of organizational silos on new
social platforms,
- digital native versus digital migrant cultures,
- language issues in multi-language global
companies.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
22. 18
4. Half the 456 participating
organizations intend to increase their
investment in social collaborative
initiatives in 2012.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
23. 19
5. âFindabilityâ of information, one of
the toughest challenges today for
intranets and digital workplaces, is far
from solved.
- 40 percent of the leadership class and 50
percent of the other organizations are
dissatisfied with their search configuration and
results.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
24. Leadership class 60 Search
%
The others 47
âsa
t is
% f ie
âs dâ
at
is
Leaders integrate the social dimension... fi
ed
â
⢠Let people add own tags 34 % 22 %
⢠Include user-generated content in search results 50 %
30 %
They reach out to the enterprise...
⢠Run search usability tests 43 % 31 %
⢠Involve business managers to deďŹne needs 45 %
33 %
âDigital Workplace
Trends 2012â
by NetJMC
25. Leadership class 60 Search
%
The others 47
âsa
t is
% f ie
âs dâ
at
is
Leaders integrate the social dimension... fi
ed
â
⢠Let people add own tags 34 % 22 %
⢠Include user-generated content in search results 50 %
30 %
They reach out to the enterprise...
⢠Run search usability tests 43 % 31 %
⢠Involve business managers to deďŹne needs 45 %
33 %
However, they do not...
⢠Analyze search logs more often.
⢠Allocate signiďŹcantly more resources to search. âDigital Workplace
Trends 2012â
by NetJMC
26. 21
6. An increasing number of
organizations are using the intranet or
digital workplace to support customer-
facing staff.
- Examples include access to real-time
information and experts in order to make
customer service faster and more efficient.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
27. 22
7. Mobile services for the workforce
were not a high priority in 2011.
However, indications from leadership
class organizations suggest mobile may
become more important in 2012.
- 14 percent have already made âsignificant
investmentâ and another 36 percent have made
âsome investmentâ.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
28. 23
50 %
Interest in mobile services for workforce
14%
High priority and significant
investment already made
3% 33 %
36%
Considered important, some
30%
investment made
35%
Moderate level of interest,
44%
no investment yet
15%
Little or no interest at present 22%
Leaders Others
Q28 Š2011 NetStrategy/JMC
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
29. Mobile Information & Services
24
15%
Business intelligence 9%
Connecting 24%
Collaborative tools 19%
people
1
35%
Corporate news 27%
15%
CRM/Customer management 14%
12%
HR services 12%
11%
Logistical (booking, schedules, etc.) 12%
15%
Product information 15%
3 Project information
13%
12%
24%
Social media tools 17%
Staff directories 21%
36%
2
10%
Training material 6%
% = âImplementedâ or âpilotingâ
Leaders Others
Q31 Š2011 NetStrategy/JMC
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
30. 25
âMobile will be a game-changer in how
we communicate with employees and
how they perform their job duties.
Iâm not sure that an intranet even
exists in a fully mobile workplace.â
Participant in the âDigital Workplace Trends 2012â survey
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
31. 26
8. Business has not yet taken the lead
on defining mobile strategies, which are
primarily defined by IT departments.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
32. 27
9. Governance is not yet embedded in
the way people work.
High priorities for 2012 include
defining:
- decision-making procedures,
- roles and responsibilities,
- policies and guidelines for managed and
user-generated content.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
33. 28
Roles,
Â
responsibili(es,
Â
repor(ng
Policies
 &
 guidelines
Â
for
 âmanagedâ
Â
content
Work in progress
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
34. 29
Policies
 &
 guidelines
Â
for
 âuser-Ââgeneratedâ
Â
content
Content
 ďŹow
 between
Â
collabora(ve
 and
Â
managed
 spaces
Work in progress
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
35. 30
10. The major evolution in governance
is the emergence of the âdigital boardâ,
a body responsible for high-level,
strategic decision-making for both
internal and external channels.
- 17 percent of the 456 organizations have a fully
functioning digital board and business functions play a
large role as members of this board.
January 2012 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
37. 32
Scenario Super Search
Relevance & Control
Scenario People Centric
Actionable & Real-Time
Scenario My Apps
Getting Work Done
Scenario Smart Systems
Relevant User Experience
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
38. Anything,
anywhere
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
39. Four future scenarios
34
Super Search 70 %
âPotentially of high valueâ : all organizations surveyed
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
40. Scenario Super Search - Relevance &
Control
People can easily search across structured and
unstructured information from different sources
and applications.
Semantic search, faceted search, search-driven
menus and decision engines (using input from the
user) give people greater relevance and control
over vast amounts of information from inside
and outside the enterprise.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
41. Example of âSuper Searchâ
A Canadian law firm designed a âsuper searchâ for
legal precedents: (the heart of their research)
- faceted (like e-commerce),
- autofill search,
- thumbnails of key info,
- commenting with instant display,
- "locator chip" to find child documents.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
42. Me
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
43. Four future scenarios
38
Super Search 70 %
People-Centric
65 %
âPotentially of high valueâ : all organizations surveyed
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
44. Scenario People Centric - Actionable &
Real-Time
Content-centric intranets have become people-
centric. Social networking, social tagging, location
awareness and other technologies come together
in a people-centric intranet.
Presence indicators are integrated into business
processes. Teams can be formed and experts
consulted, easily and quickly. People can connect
to each other in actionable ways based on
expertise, location and availability.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
45. Example of âPeople-Centricâ
Lundbeck, global pharmaceutical company (brain
disorders), HQ Denmark (6k employees) used a
LinkedIn connector to SharePoint.
Employees keep their LinkedIn profile and
intranet presence synchronized.
This has exposed existing rich data and facilitates
finding subject matter experts at very little cost.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
46. Now
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
47. Four future scenarios
42
Super Search 70 %
People-Centric
65 %
My Apps 45 %
âPotentially of high valueâ : all organizations surveyed
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
48. Scenario My Apps - Getting Work Done
The intranet has evolved into a set of highly
customized apps. People select what they need to
do their jobs and build their own "intranet".
They can even define their own mashups by
combining information from different sources
into personal apps that can be shared with others.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
49. Example of âMy Appsâ
Not many examples of âapp storesâ, but quite a few
examples of âappsâ.
A large global company (>65k employees) built a
mobile app for management to support their
annual meetings.
Paper-less meeting. Rich profiles. No access for
assistants to âforceâ managers to use the app.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
50. Smart
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
51. Four future scenarios
46
Super Search 70 %
People-Centric
65 %
My Apps 45 %
Smart Systems 40 %
âPotentially of high valueâ : all organizations surveyed
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
52. Scenario Smart Systems - Relevant User
Experience
Smart systems make the user experience highly
relevant. They take past behavior and context into
account and deliver information in meaningful
ways.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
53. Example of âSmart Systemâ
CRS (Australia government agency for disability
insurance)
A âjust in timeâ content strategy based on meta
data and integrated applications.
The system produces links to supporting content
when users are completing tasks. It knows when
the person needs to read a new policy document
and offers the link at the relevant time.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
54. Four future scenarios
49
âWell on our wayâ or âstarted
implementationâ by leadership class Super Search 70 %
20 %
People-Centric
65 %
30 %
My Apps 45 %
20 %
Smart Systems 40 %
10 %
âPotentially of high valueâ : all organizations surveyed
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
55. 50
âIn 3 to 5 years time, many places will be
well on their way to these scenarios, and
we may still be in the âthinking &
planningâ stages.
The best and brightest people will want
to work at those other places. Not here.
That is my biggest concern, personally.â
Participant in the âDigital Workplace Trends 2012â survey
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
56. 51
Underlying enablers:
1. Holistic view: the big picture, a
cross-organizational framework
2. Emphasis on people and a fairly
strong degree of user control
3. Governance embedded in processes
and systems
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
57. 52
1. A holistic view
⢠Agreement on the big picture
⢠A high-level steering body for coordinating
strategic decisions.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
58. 53
2. Emphasis on people
⢠Enabling people to work, collaborate,
create, share, discover, connect...
⢠Taking the intranet to where people are.
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
59. 54
3. Governance embedded in
processes and systems
⢠Making it part of âbusiness as usualâ
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
60. 55
Underlying enablers:
1. Holistic view
2. People
3. Governance
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
61. 55
Underlying enablers:
-Ââ
 Agreed
 mission
 statement
1. Holistic view -Ââ
 Agreed
 overall
 âlandscapeâ
 of
 sites,
Â
services
-Ââ
 Home
 page
 strategy
-Ââ
 Common
 naviga(on
 bar
 or
 banner
2. People
3. Governance
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
62. 55
Underlying enablers:
-Ââ
 Agreed
 mission
 statement
1. Holistic view -Ââ
 Agreed
 overall
 âlandscapeâ
 of
 sites,
Â
services
-Ââ
 Home
 page
 strategy
-Ââ
 Common
 naviga(on
 bar
 or
 banner
2. People -Ââ
 StaďŹ
 directory
 with
 rich
 user
Â
proďŹles
-Ââ
 PorVolio
 of
 tools
 &
 features
 that
Â
enable
 people
 to
 create,
Â
collaborate,
 connect
3. Governance
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
63. 55
Underlying enablers:
-Ââ
 Agreed
 mission
 statement
1. Holistic view -Ââ
 Agreed
 overall
 âlandscapeâ
 of
 sites,
Â
services
-Ââ
 Home
 page
 strategy
-Ââ
 Common
 naviga(on
 bar
 or
 banner
2. People -Ââ
 StaďŹ
 directory
 with
 rich
 user
Â
proďŹles
-Ââ
 PorVolio
 of
 tools
 &
 features
 that
Â
enable
 people
 to
 create,
Â
collaborate,
 connect
3. Governance Agreements
 on:
-Ââ
 Decision-Ââmaking
 and
 scopes
-Ââ
 Fundamental
 rules
 and
 guidelines
-Ââ
 Change
 facilita(on
 strategy
October 2011 digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
64. Jane McConnell
Intranets & Digital Workplaces - Strategy & Governance
Get in touch if you think a
customized executive briefing
would...
⢠help bring your senior management
onboard
⢠inspire your global intranet team
http://www.digital-workplace-trends.com/about-the-author/executive-briefings
http://www.digital-workplace-trends.com/contact
65. Jane McConnell
Intranets & Digital Workplaces - Strategy & Governance
..or if you think a facilitated
workshop would...
⢠bring your different players on to the
same page
⢠help you advance your vision of the
people-centric digital workplace
http://www.digital-workplace-trends.com/about-the-author/executive-briefings
http://www.digital-workplace-trends.com/contact
66. Jane McConnell
Intranets & Digital Workplaces - Strategy & Governance
www.netjmc.com/blog
www.digital-workplace-trends.com
twitter @netjmc
jane@netjmc.com
cell +33 (0)6 12 03 66 34 (in France)
LinkedIn group âNetJMC&Coâ with 700 practitioners (no agencies
or solution providers)