Digital Workplace Trends and TransformationJane McConnell
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
Digital Workplace Trends 2014 - Paris presentationJane McConnell
(Paris version) Observations from Digital Workplace Trends 2014 study. Top 50 organizations in "people capabilities" compared to the others. Culture differences in the Top 50.
Presented in Paris in November 2013. Get in touch if you'd like a download link.
Disruptive digital workplace: 3 approachesJane McConnell
The digital workplace disrupts enterprises. It challenges traditional ways of doing things. This presentation offers 3 approaches to defining your strategy towards the "digital workplace mode".
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
The Digital Workplace in the Connected OganizationJane McConnell
Gave this presentation in a private briefing for a management team in a global company in Europe. It's about the digital workplace and how it's changing processes, practices and roles in organizations.
Digital Workplace Trends and TransformationJane McConnell
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
Digital Workplace Trends 2014 - Paris presentationJane McConnell
(Paris version) Observations from Digital Workplace Trends 2014 study. Top 50 organizations in "people capabilities" compared to the others. Culture differences in the Top 50.
Presented in Paris in November 2013. Get in touch if you'd like a download link.
Disruptive digital workplace: 3 approachesJane McConnell
The digital workplace disrupts enterprises. It challenges traditional ways of doing things. This presentation offers 3 approaches to defining your strategy towards the "digital workplace mode".
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
The Digital Workplace in the Connected OganizationJane McConnell
Gave this presentation in a private briefing for a management team in a global company in Europe. It's about the digital workplace and how it's changing processes, practices and roles in organizations.
The workplace in the digital age. How a digital workplace can support business goals and help bring a shared sense of purpose to an organization. Facts and figures from the 2015 digital workplace survey.
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
The average workday has become disjointed. While workers enjoy the “freedom” that comes from being able to do their jobs without being chained to their desks, it is not without its obstacles. There is certainly no shortage of mobile apps for employees, yet each app only does one thing well, and it is becoming clear that work information is spread out between too many apps. As employees rely more on mobile access, the elusive single-screen, unified mobile experience could be the answer to enterprise information discovery woes. The presentation discusses ways to overcome the information overload challenge using contextual capabilities now provided by mobile devices, a consolidated user experience, and activity streams.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
In this presentation I will take you through:
• The characteristics of the Modern Workplace
• What employees are looking for when using digital tools
• Four trends that is shaping the future of collaboration
• (Hopefully) A few new perspectives on new ways of working
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
How is Grundfos moving from a classical Intranet to a new more collaborative digital workplace? This presentation covers how the intranet historically has developed and how we have created a framework for future development based on the thoughts around the Digital Workplace. Presented at IOM Summit in Cologne, September 2013
Reality Check: People and Organizations in the Digital AgeJane McConnell
Presentation given at Enterprise Digital Summit in June, Paris. The organization in the digital age: trends and analysis. This is the updated version with final 2016 figures.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Digital Workplace Quick Poll: What's not, what's not!Jane McConnell
Priority topics as voted by 110 organizations worldwide in the July 2013 Quick Poll for the 2014 Digital Workplace Survey.
Lots of food for thought for digital practitioners and their eco-system of partners, consultants, agencies and vendors.
CEO Paul Miller shares his predictions for the Digital Workplace for 2016, and also takes a look at how his predictions for 2015 have come true. The full article can be found here: https://shar.es/1GukYs
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)James Robertson
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
Collaboration - Just idle Chatter or Business-critical Core Capability?Stephan Schillerwein
Presentation from the keynote at the MatchPoint Snow Release Party in Zurich on 30.01.2014. A look at (social) collaboration from a strategic perspective and some typical problems.
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
Digital Business. Countries – leaders, issues, initiatives. Companies – shift...Natalia Berdyeva
Objectives:
- Provide analysts and some industry leaders view on Digital development and future, on Countries and Companies levels
- Outline key issues, shifts, implications. Not everything, but certainly important things to consider
The workplace in the digital age. How a digital workplace can support business goals and help bring a shared sense of purpose to an organization. Facts and figures from the 2015 digital workplace survey.
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
The average workday has become disjointed. While workers enjoy the “freedom” that comes from being able to do their jobs without being chained to their desks, it is not without its obstacles. There is certainly no shortage of mobile apps for employees, yet each app only does one thing well, and it is becoming clear that work information is spread out between too many apps. As employees rely more on mobile access, the elusive single-screen, unified mobile experience could be the answer to enterprise information discovery woes. The presentation discusses ways to overcome the information overload challenge using contextual capabilities now provided by mobile devices, a consolidated user experience, and activity streams.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
In this presentation I will take you through:
• The characteristics of the Modern Workplace
• What employees are looking for when using digital tools
• Four trends that is shaping the future of collaboration
• (Hopefully) A few new perspectives on new ways of working
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
How is Grundfos moving from a classical Intranet to a new more collaborative digital workplace? This presentation covers how the intranet historically has developed and how we have created a framework for future development based on the thoughts around the Digital Workplace. Presented at IOM Summit in Cologne, September 2013
Reality Check: People and Organizations in the Digital AgeJane McConnell
Presentation given at Enterprise Digital Summit in June, Paris. The organization in the digital age: trends and analysis. This is the updated version with final 2016 figures.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Digital Workplace Quick Poll: What's not, what's not!Jane McConnell
Priority topics as voted by 110 organizations worldwide in the July 2013 Quick Poll for the 2014 Digital Workplace Survey.
Lots of food for thought for digital practitioners and their eco-system of partners, consultants, agencies and vendors.
CEO Paul Miller shares his predictions for the Digital Workplace for 2016, and also takes a look at how his predictions for 2015 have come true. The full article can be found here: https://shar.es/1GukYs
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)James Robertson
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
Collaboration - Just idle Chatter or Business-critical Core Capability?Stephan Schillerwein
Presentation from the keynote at the MatchPoint Snow Release Party in Zurich on 30.01.2014. A look at (social) collaboration from a strategic perspective and some typical problems.
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
Digital Business. Countries – leaders, issues, initiatives. Companies – shift...Natalia Berdyeva
Objectives:
- Provide analysts and some industry leaders view on Digital development and future, on Countries and Companies levels
- Outline key issues, shifts, implications. Not everything, but certainly important things to consider
Attaining IoT Value: How To Move from Connecting Things to Capturing InsightsSustainable Brands
Cisco estimates that the Internet of Everything (IoE) — the networked connection of people, process, data, and things — will generate $19 trillion in Value at Stake for the private and public sectors combined between 2013 and 2022. More than 42 percent of this value — $8 trillion — will come from one of IoE’s chief enablers, the Internet of Things (IoT). Defined by Cisco as “the intelligent connectivity of physical devices, driving massive gains in efficiency, business growth, and quality of life,” IoT often represents the quickest path to IoE value for private and public sector organizations.
This paper combines original and secondary research, as well as economic analysis, to provide a roadmap for maximizing value from IoT investments. It also explains why, in the worlds of IoT and IoE, the combination of edge computing/analytics and data center/cloud is essential to driving actionable insights that produce improved business outcomes.
Only few organizations wise up to new digital competitors, as they usually come from outside their own sector and are not taken seriously at first. Their allegedly inferior propositions confuse prominent players, who should in fact be the very first to be fully aware of potentially disruptive innovation.
To swing into action rapidly, existing organizations would be well advised to properly analyze anything resembling digital competition. Evidently, there are clear patterns behind the startup success marking a new techno-economic reality. Ecosystems, APIs, and platforms characterize this New Normal where customers have more freedom of choice and better service at lower costs.
These successful disruptors are called two-sided market players, also known as multi-sided platform players. Companies like Uber and Airbnb are getting all the media attention, however there are over 9000 players (and counting) active in almost every industry.
The new VINT report explores the new digital competition and presents:
A analysis of the success factors of disruption
10 design principles of the new digital competition like Unbundle your organization processes, APIs first. Access over ownership and Building trust with social systems
The need for every business to develop a API-strategy
An appeal to the CIO and the IT department to use a leading digital approach and map out an offensive technological route.
Presentation from
Serge Hanssens, Advisory Director, PwC Luxembourg, delivered at the Dynamic Business Event organized by Nerea & Microsoft on April 16th 2013 in Luxembourg
We will be discussing how automation is changing workplace with the specific focus on why workforce transformation is in a focus. This subject can help product developers to focus on building new innovative solutions that address decrease of productivity world wide and propose solutions around intelligent automation.
The Business Case For Corporate Social Networks For O2David Terrar
Revised version of The Business Case for Corporate Social Netwoks - enterprise 2.0, social media for business, internally & externally, case studies - delivered to the O2 Corporate Advisory Council 24th and 26th November 2009
BT On The Productivity Puzzle in CollaborationLeon Benjamin
Leon Benjamin, Sei Mani's co-founder contributes to its strategic partner BT' and its perspective on the value of collaboration in the enterprise.
As a concept, mobile and flexible working is nothing new and the idea of where people work has widened to pretty much anywhere. The issue is no longer ‘where’ people work, the question we’re now asking is ‘how’ people work.
OECD Digital Economy Outlook 2017: Setting the foundations for the digital tr...innovationoecd
The Digital Economy Outlook 2017 shows how Internet infrastructure and usage varies across countries and firms in the OECD area. It looks at policy implications of the digital transformation as well as a wide array of trends. Report available at http://oe.cd/deo2017 - See also the OECD Going Digital project: www.oecd.org/going-digital
The Gig Mindset in 2021- You and Your OrganizationJane McConnell
People-oriented and essential in the age of the great resignation. Workplace trends and the gig mindset inside organizations. A way of behaving and thinking that helps individuals and enterprises survive, but even more, thrive. Based on data over 3 years.
Gig mindset - The future is at stake - 2021Jane McConnell
A gig mindset can make a business-critical difference and play, in the long run, a vital role in helping the organization survive and succeed. You need to develop a gig-mindset work culture.
How to handle internal politics that block digital initiatives Jane McConnell
Why do internal politics hinder digital initiatives? Because of people and power! Here are some techniques and strategies to avoid or mitigate the impact of internal politics and make it easier to succeed in your digital initiatives.
New leadership in the digital age: Chief Digital Officer, Community Managers and Change Agents and Activists. Based on data from recent digital workplace survey by Jane McConnell.
How to get the right Stakeholders involved in your digital workplace initiatives. Input from 5 types of stakeholders, including external customers, is essential for a relevant digital workplace.
Presentation given at the Enterprise 2.0 Meet-up in Paris, Oct 16th. The objective was to trigger discussion about social collaboration, adoption, obstacles, approaches.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
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Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
2. digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
Nokia (Helsinki)
Novartis (Basel)
Océ (Holland)
OMV-Petrom (Vienna)
Pernod-Ricard (Paris)
RATP (Paris)
SNCF (Paris)
Suez Environnement (Paris)
Telenor (Oslo)
Total (Paris)
UPM (Helsinki)
United Nations – Secretariat (NY)
UNAIDS (Geneva)
Department of Peacekeeping (NY)
UN High Commissioner for Refugees (Geneva)
Intl. Federation Red Cross (Geneva)
- - - - - - - - -
Jane McConnell
Intranets & Digital Workplaces - Strategy & Governance
14 years of intranet consulting
Direct, hands-on clients:
EDP (Portuguese Electricity Co.)
Ericsson (Stockholm)
Essilor (Paris)
Gemalto (France)
GDF Suez (Paris)
Georgia-Pacific Europe (UK, France)
GlaxoSmithKline (Belgium)
IKEA (Sweden)
Lagardère (Paris)
Neopost Industries (Paris)
Amadeus (Madrid)
ArcelorMittal (Luxembourg)
AGF (Paris)
Areva T&D (Paris)
Arup (London)
Alcatel-Lucent (Paris)
Alstom Group (Paris, Switzerland)
Bayer (France)
Boehringer Ingelheim (Germany)
E.D.F. (Paris, French Electricity Co.)
2
3. digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
Jane McConnell
Intranets & Digital Workplaces - Strategy & Governance
6 years of research
Annual report since 2006
14 years consulting
“Unique in the industry; true insight and perspective.”
Paul Miller, CEO of the global Intranet Benchmarking Forum
"Jane McConnell is the undisputed thought-leader on global intranets today.”
James Robertson, Designing Intranets: creating sites that work"
"The definitive source of
data on how Intranets are
evolving in enterprises.”
Tony Byrne,Analyst,The
Real Story Group
456 organizations
worldwide
3
4. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcJanuary 2012
456
par(cipa(ng
organiza(ons
worldwide
Online
survey,
over
100
ques(ons
and
over
800
data
points.
Includes
open
ques(ons
where
firsthand
experiences
are
shared.
Data
collected
in
Q3
2011.
Under 1,000
72 (16%)
From 1 to 5,000
48 (11%)
From 5 to 15,000
128 (28%)
From 15 to 30,000
75 (17%)
From 30 to 50,000
51 (11%)
Over 50,000
80 (18%)
Size of workforce
n = 454 Q13.1
Europe
229 (51%)
North America
133 (30%)
Asia Pacific
80 (18%)
Africa
2 (0%)
Central/South America
2 (0%)
Organization: headquarters location
n = 456 Q4.5
4
4
5. An
eco-‐system
of
digital
and
web-‐based
tools
and
places
that
people
use
to
do
their
jobs
PublicPartners, clientsWorkforce
+ the mobile dimension
(anytime, anywhere, any device)
Managed
(authoritative,
stable,
reference)
REFER, DO
Social collaboration
(real-time, constant movement, unpredictable)
DISCOVER, DISCUSS
Structured collaboration
(creative, coordinated, goal-oriented)
WORK, CREATE
5
11. digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
8
The Leadership Class
One or more of the following criteria:
A Digital Board: strategic decision-making body for
all digital channels: internal and external
1
Internal social collaboration: well-established in
all or parts of the organization
2
Intranet or digital workplace: the way of working for
the organization
3
17 % )(5 % and
(10 %)
(17 %)
8
12. digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
9
Elite leadership class
•Postal services public entity, Europe, (> 50 k employees)
•A state-owned bank, Europe (> 30k employees)
•USA division of global professional services company (global
company > 100k employees)
•Global engineering and project management consultancy, HQ in
Europe (> 25k employees)
•An airline, one of the big global transportation players, HQ in
Europe
•Technology company, Russia (> 3k employees)
Only 6 organizations said
“YES” to all three criteria
9
13. digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
10
3 key learnings
1 - Digital Boards (with responsibility for coordinated
strategic decision-making across all digital channels)
are appearing. (17%)
2 - The managed dimension and social collaboration
are still two separate ‘worlds’ for most organizations.
3 - The “People-Centric” future scenario is “well on the
way” in leadership class organizations. (30%)
10
16. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Commenting 50 %
13
Commenting 15 %
Social networking &
micro-blogging 10 %
“Enterprise
wide”,
“limited
deployment”
and
“pilots”
combined
“Enterprise
wide”
only
Social networking 40 %
Micro-blogging 35 %
Blogs 20
%
Wikis
15
%
Blogs 65
%Wikis
65
%
Social &
collaborative
Survey
average
456
organiza5ons
13
17. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
14
Blogs 80
%
Blogs 35
%
Wikis
75
%
Wikis
30
%
50 %Social networking
Commenting 65 %
Commenting 25%
“Enterprise
wide”
only
“Enterprise
wide”,
“limited
deployment”
and
“pilots”
combined
Micro-blogging 40 %
20 %Social networking
Micro-blogging 15 %
Social &
collaborative
leadership
class
Leadership
class
171
out
of
456
organiza5ons
14
18. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcJanuary 2012
15
2. Benefits observed from social and
collaborative initiatives remain anecdotal
and qualitative.
- The most commonly observed are “knowledge-
sharing”, and “engaged, better informed
employees”.
- The least common are “faster time to market”,
“cost reduction” and “reduced time for training”.
15
19. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcJanuary 2012
16
3. Strong concerns remain about
information quality and security, and the
business value of social collaboration.
New concerns emerge as organizations gain
experience:
- re-creation of organizational silos on new
social platforms,
- digital native versus digital migrant cultures, -
language issues in multi-language global
companies.
16
21. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcJanuary 2012
18
5. “Findability” of information, one of the
toughest challenges today for intranets
and digital workplaces, is far from
solved.
- 40 percent of the leadership class and 50
percent of the other organizations are
dissatisfied with their search configuration and
results.
18
22. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcJanuary 2012
19
6. An increasing number of organizations
are using the intranet or digital
workplace to support customer-facing
staff.
- Examples include access to real-time
information and experts in order to make
customer service faster and more efficient.
19
23. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcJanuary 2012
20
7. Mobile services for the workforce were
not a high priority in 2011. However,
indications from leadership class
organizations suggest mobile may become
more important in 2012.
- 14 percent have already made “significant
investment” and another 36 percent have made
“some investment”.
20
26. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
“Mobile will be a game-changer in how
we communicate with employees and how
they perform their job duties.
I’m not sure that an intranet even exists
in a fully mobile workplace.”
23
Participant in the “Digital Workplace Trends 2012” survey
23
28. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcJanuary 2012
25
9. Governance is not yet embedded in the
way people work.
High priorities for 2012 include defining:
- decision-making procedures,
- roles and responsibilities,
- policies and guidelines for managed and user-
generated content.
25
29. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcJanuary 2012
26
10. The major evolution in governance is
the emergence of the “digital board“, a
body responsible for high-level, strategic
decision-making for both internal and
external channels.
- 17 percent of the 456 organizations have a fully functioning
digital board and business functions play a large role as
members of this board.
26
31. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
28
Scenario My Apps
Getting Work Done
Scenario Smart Systems
Relevant User Experience
Scenario People Centric
Actionable & Real-Time
Scenario Super Search
Relevance & Control
28
34. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Scenario Super Search - Relevance & Control
People can easily search across structured and
unstructured information from different sources and
applications.
Semantic search, faceted search, search-driven menus
and decision engines (using input from the user)
give people greater relevance and control over vast
amounts of information from inside and outside the
enterprise.
31
35. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Example of “Super Search”
A Canadian law firm designed a “super search” for
legal precedents: (the heart of their research)
- faceted (like e-commerce),
- autofill search,
- thumbnails of key info,
- commenting with instant display,
- "locator chip" to find child documents.
32
38. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Scenario People Centric - Actionable &
Real-Time
Content-centric intranets have become people-
centric. Social networking, social tagging, location
awareness and other technologies come together in a
people-centric intranet.
Presence indicators are integrated into business
processes. Teams can be formed and experts
consulted, easily and quickly. People can connect to
each other in actionable ways based on expertise,
location and availability.
35
39. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Example of “People-Centric”
Lundbeck, global pharmaceutical company (brain
disorders), HQ Denmark (6k employees) used a
LinkedIn connector to SharePoint.
Employees keep their LinkedIn profile and intranet
presence synchronized.
This has exposed existing rich data and facilitates
finding subject matter experts at very little cost.
36
42. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Scenario My Apps - Getting Work Done
The intranet has evolved into a set of highly
customized apps. People select what they need to do
their jobs and build their own "intranet".
They can even define their own mashups by
combining information from different sources into
personal apps that can be shared with others.
39
43. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Example of “My Apps”
Not many examples of “app stores”, but quite a few
examples of “apps”.
A large global company (>65k employees) built a
mobile app for management to support their annual
meetings.
Paper-less meeting. Rich profiles. No access for
assistants to “force” managers to use the app.
40
45. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
42
Four future scenarios
My Apps
Smart Systems
People-Centric
Super Search
45 %
65 %
70 %
40 %
“Potentially of high value” : all organizations surveyed
42
46. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Scenario Smart Systems - Relevant User
Experience
Smart systems make the user experience highly
relevant. They take past behavior and context into
account and deliver information in meaningful
ways.
43
47. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
Example of “Smart System”
CRS (Australia government agency for disability
insurance)
A “just in time” content strategy based on meta data
and integrated applications.
The system produces links to supporting content
when users are completing tasks. It knows when the
person needs to read a new policy document and
offers the link at the relevant time.
44
48. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
45
Four future scenarios
My Apps
Smart Systems
People-Centric
Super Search
“Potentially of high value” : all organizations surveyed
“Well on our way” or “started
implementation” by leadership class
20 %
30 %
20 %
10 %
45 %
65 %
70 %
40 %
45
49. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
46
“In 3 to 5 years time, many places will be
well on their way to these scenarios, and
we may still be in the “thinking &
planning” stages.
The best and brightest people will want to
work at those other places. Not here. That
is my biggest concern, personally.”
Participant in the “Digital Workplace Trends 2012” survey
46
50. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
47
Underlying enablers:
1. Holistic view: the big picture, a cross-
organizational framework
2. Emphasis on people and a fairly
strong degree of user control
3. Governance embedded in processes
and systems
47
52. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
49
• Enabling people to work, collaborate,
create, share, discover, connect...
• Taking the intranet to where people are.
2. Emphasis on people
49
55. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
51
Underlying enablers:
1. Holistic view
2. People
3. Governance
-‐
Agreed
mission
statement
-‐
Agreed
overall
“landscape”
of
sites,
services
-‐
Home
page
strategy
-‐
Common
naviga(on
bar
or
banner
51
56. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
51
Underlying enablers:
1. Holistic view
2. People
3. Governance
-‐
Agreed
mission
statement
-‐
Agreed
overall
“landscape”
of
sites,
services
-‐
Home
page
strategy
-‐
Common
naviga(on
bar
or
banner
-‐
Staff
directory
with
rich
user
profiles
-‐
PorTolio
of
tools
&
features
that
enable
people
to
create,
collaborate,
connect
51
57. digital-workplace-trends.com netjmc.com/blog twitter: @netjmcOctober 2011
51
Underlying enablers:
1. Holistic view
2. People
3. Governance
-‐
Agreed
mission
statement
-‐
Agreed
overall
“landscape”
of
sites,
services
-‐
Home
page
strategy
-‐
Common
naviga(on
bar
or
banner
-‐
Staff
directory
with
rich
user
profiles
-‐
PorTolio
of
tools
&
features
that
enable
people
to
create,
collaborate,
connect
Agreements
on:
-‐
Decision-‐making
and
scopes
-‐
Fundamental
rules
and
guidelines
-‐
Change
facilita(on
strategy
51
58. digital-workplace-trends.com netjmc.com/blog twitter: @netjmc
Jane McConnell
Intranets & Digital Workplaces - Strategy & Governance
www.netjmc.com/blog
www.digital-workplace-trends.com
twitter @netjmc
jane@netjmc.com
cell +33 (0)6 12 03 66 34 (in France)
52