The document provides an overview of digital transformation (DX) including why it is needed, examples of successful DX projects, key technologies that enable DX like cloud, IoT, big data analytics, AI and machine learning. The agenda covers defining DX and its benefits, examples from companies like Starbucks, IKEA, LEGO and Nike, technologies used in DX like cloud and IoT, and common challenges of DX. The document establishes that DX is the integration of digital technologies across all areas of business to fundamentally change operations and deliver more value to customers.
Digital Transformation From Strategy To ImplementationScopernia
Creating a digital transformation strategy is one thing but how do you put the insights and plans into practice. This presentation deals with vision, strategy, roadmap, governance, leadership, channel hacking, start-up-thinking and many more issues.
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
Digital Business Transformation | Strategy + Executionfeature[23]
Speed of innovation and certainty of your digital technology strategy is your new IP.
Market leading brands know they are competing in the 3rd Industrial Revolution – The Software Economy – and they will live or die by their digital adoption. Companies mature in digital business transformation are outperforming, making more money, and are more profitable than their peers.
These Digital Leaders are proactively transforming their business models and leading their segments through the frenetic pace of social, mobile, analytics, cloud, and the Internet of Everything. Unfortunately, digital is still shrouded in confusion, viewed as a cost center, and punished with inadequate funding.
How do you transform modern businesses at scale by creating technology-based capabilities, products, services, and business outcomes that delivers your authentic brand promise?
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
Digital Transformation From Strategy To ImplementationScopernia
Creating a digital transformation strategy is one thing but how do you put the insights and plans into practice. This presentation deals with vision, strategy, roadmap, governance, leadership, channel hacking, start-up-thinking and many more issues.
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
Digital Business Transformation | Strategy + Executionfeature[23]
Speed of innovation and certainty of your digital technology strategy is your new IP.
Market leading brands know they are competing in the 3rd Industrial Revolution – The Software Economy – and they will live or die by their digital adoption. Companies mature in digital business transformation are outperforming, making more money, and are more profitable than their peers.
These Digital Leaders are proactively transforming their business models and leading their segments through the frenetic pace of social, mobile, analytics, cloud, and the Internet of Everything. Unfortunately, digital is still shrouded in confusion, viewed as a cost center, and punished with inadequate funding.
How do you transform modern businesses at scale by creating technology-based capabilities, products, services, and business outcomes that delivers your authentic brand promise?
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Digital Transformation Strategy & Framework | By ex-McKinseyAurelien Domont, MBA
Go to www.slidebooks.com to Download and Reuse Now a Digital Transformation Strategy & Framework in Powerpoint | Created By ex-McKinsey & Deloitte Strategy Consultants.
Workshop digital transformation strategy digital road-map trainingMiodrag Kostic, CMC
Presentation "Digital transformation strategy workshop" Interactive training course on how to create digital strategy and digital road map for digital transformation?
Miodrag Kostic, CMC, CDC
Certified digital transformation expert - consultant
http://www.businessknowledge.biz/
http://www.miodragkostic.com/
The term Digital Transformation is everywhere. Whether it's thrust upon our employees or communicated to us by Thought Leaders. But what does it all mean? Our Slideshare covers your basic guide to understanding the term.
This Altimeter Group webinar explores the findings of our latest research report on digital transformation. Attendees will learn what digital transformation is, how companies are embracing change, the challenges and opportunities that emerge throughout the process, and how to refocus and reorganize teams to modernize, optimize, and integrate digital touchpoints.
Watch the webinar: https://www.slideshare.net/Altimeter/webinar-digital-transformation-with-brian-solis
Download the related report: altimetergroup.com/digitaltransformation/
What is Digital Transformation? What are the friction points and the mental challenge? How is the mindset around disruption managed and what is Manchester Metropolitan University doing about this?
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
Why, When and How Do I Start a Digital Transformation?Acquia
Presented at Acquia Engage APAC by Brittany Fox, Marketing Campaign Strategist, Deloitte.
Every organisation undergoing a marketing transformation has a starting point, with the difference only being the product of internal capability and maturity. At Deloitte, we take our clients from their starting point to being ready for whatever the next innovation is. This is the only real mechanism enterprises can implement for the future.
Profit and market value is migrating away from hardware, but few product companies are prepared and executing the required digital transformation. High tech companies need to invest in digital growth strategies, reinvigorate business models and create new revenue streams. Find out how to harness disruption to grow your business.
Digital Transformation - Rethink The Business in The Digital Age
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
www.heruwijayanto.com
Understanding digital transformation involves understanding the DNA of your company, your employees, and your customers to identify the best way to deliver value and increase organisations' positive impact on revenue, employee retention, and customer experience.
This requires a change management approach and to look at 5 key pillars:
1. The Business model
2. The Operational model
3. Leadership & Capability
4. Customer Experience
5. Technology
You can receive our Powerpoint slides by sharing this presentation and submitting your email at www.slidebooks.com | Digital Transformation Strategy Template and Training | By ex-Deloitte and McKinsey Consultants
A talk on how to use customer insights to guide your digital transformation programmes, presented by @chudders at eCommerceSW at the Paintworks in Bristol on 19th October, 2017.
The essential elements of a digital transformation strategyMarcel Santilli
Learn more: https://insights.hpe.com
Enterprises can survive digital disruption as well as grow revenue, improve profitability and increase market valuation — if they start rethinking what they do.
Digital transformation. It’s the use of technology to create a better customer experience, improve products and services, and increase the effectiveness of business operations. But it really means what your enterprise must do to adapt and thrive.
Today’s smaller, emerging companies are born digital. They can — and do — change quickly to answer consumer demand or a competitive offering. Larger, mature enterprises must start with a shift in strategy, because all industries will be changed or already have been changed by digital transformation. Many, like news media and publishers, music, video and retail have been or significantly disrupted. Up next: financial services, healthcare manufacturing, insurance, legal, education, utilities and energy. The good news? No industry has been or will be completely upended.
The first step is to recognize that disruption does not have to be a mass-extinction event. Enterprises can survive as well as grow revenue, improve profitability and increase market valuation. Here’s how to start rethinking what you do.
Our world’s digital landscape is evolving faster than ever before, the only constant is change and most enterprises are struggling to adapt. In this webinar, we deep dive into Digital Transformation – the business strategy that can unlock new, better and bigger growth opportunities for your company.
A quick introduction to digital transformation. Covering Digital First, Lean, Agile, Leadership, it addresses the 3 core strands - People Change, Process Change and Technology Change. It presents a Systematic approach to Digital Transformation and the need for Governance and Leadership to realise the benefits. Observations include the share of the costs that lead to success, the risk profile of a transformation program and finally the hallmarks of a digital organization
Digital Architecture – The Missing Link in Digital Transformation SuccessNUS-ISS
Today, every business is a Digital Business. And Digital Architecture is the critical enabler of successful Organisation’s Digital Strategy and Transformation. Without Digital Architecture, most organisation’s Digital Transformation efforts will fail or may not derive the full benefits of their Digital Strategy. In this session, we will distil the essence of Digital Architecture best practices of successful organisations into a set of principles, framework and toolkit that participants can apply to their organisations to drive successful Digital Transformation.
Building a Business Case for Innovation: Project Considerations for Cloud, Mo...Fred Isbell
Breakout Session from the 2015 TSIA Technology Service World event in Las Vegas attended by 1,500+ service & support professionals. Provided insight into:
1.) The next wave of innovative technology and business solutions
2.) Key insights from industry influencers and experts to assist in building a business case
3.) Case studies from SAP projects & customers showcasing the results, business impact, and best practices to managing next-generation projects and solutions
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Digital Transformation Strategy & Framework | By ex-McKinseyAurelien Domont, MBA
Go to www.slidebooks.com to Download and Reuse Now a Digital Transformation Strategy & Framework in Powerpoint | Created By ex-McKinsey & Deloitte Strategy Consultants.
Workshop digital transformation strategy digital road-map trainingMiodrag Kostic, CMC
Presentation "Digital transformation strategy workshop" Interactive training course on how to create digital strategy and digital road map for digital transformation?
Miodrag Kostic, CMC, CDC
Certified digital transformation expert - consultant
http://www.businessknowledge.biz/
http://www.miodragkostic.com/
The term Digital Transformation is everywhere. Whether it's thrust upon our employees or communicated to us by Thought Leaders. But what does it all mean? Our Slideshare covers your basic guide to understanding the term.
This Altimeter Group webinar explores the findings of our latest research report on digital transformation. Attendees will learn what digital transformation is, how companies are embracing change, the challenges and opportunities that emerge throughout the process, and how to refocus and reorganize teams to modernize, optimize, and integrate digital touchpoints.
Watch the webinar: https://www.slideshare.net/Altimeter/webinar-digital-transformation-with-brian-solis
Download the related report: altimetergroup.com/digitaltransformation/
What is Digital Transformation? What are the friction points and the mental challenge? How is the mindset around disruption managed and what is Manchester Metropolitan University doing about this?
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
Why, When and How Do I Start a Digital Transformation?Acquia
Presented at Acquia Engage APAC by Brittany Fox, Marketing Campaign Strategist, Deloitte.
Every organisation undergoing a marketing transformation has a starting point, with the difference only being the product of internal capability and maturity. At Deloitte, we take our clients from their starting point to being ready for whatever the next innovation is. This is the only real mechanism enterprises can implement for the future.
Profit and market value is migrating away from hardware, but few product companies are prepared and executing the required digital transformation. High tech companies need to invest in digital growth strategies, reinvigorate business models and create new revenue streams. Find out how to harness disruption to grow your business.
Digital Transformation - Rethink The Business in The Digital Age
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
www.heruwijayanto.com
Understanding digital transformation involves understanding the DNA of your company, your employees, and your customers to identify the best way to deliver value and increase organisations' positive impact on revenue, employee retention, and customer experience.
This requires a change management approach and to look at 5 key pillars:
1. The Business model
2. The Operational model
3. Leadership & Capability
4. Customer Experience
5. Technology
You can receive our Powerpoint slides by sharing this presentation and submitting your email at www.slidebooks.com | Digital Transformation Strategy Template and Training | By ex-Deloitte and McKinsey Consultants
A talk on how to use customer insights to guide your digital transformation programmes, presented by @chudders at eCommerceSW at the Paintworks in Bristol on 19th October, 2017.
The essential elements of a digital transformation strategyMarcel Santilli
Learn more: https://insights.hpe.com
Enterprises can survive digital disruption as well as grow revenue, improve profitability and increase market valuation — if they start rethinking what they do.
Digital transformation. It’s the use of technology to create a better customer experience, improve products and services, and increase the effectiveness of business operations. But it really means what your enterprise must do to adapt and thrive.
Today’s smaller, emerging companies are born digital. They can — and do — change quickly to answer consumer demand or a competitive offering. Larger, mature enterprises must start with a shift in strategy, because all industries will be changed or already have been changed by digital transformation. Many, like news media and publishers, music, video and retail have been or significantly disrupted. Up next: financial services, healthcare manufacturing, insurance, legal, education, utilities and energy. The good news? No industry has been or will be completely upended.
The first step is to recognize that disruption does not have to be a mass-extinction event. Enterprises can survive as well as grow revenue, improve profitability and increase market valuation. Here’s how to start rethinking what you do.
Our world’s digital landscape is evolving faster than ever before, the only constant is change and most enterprises are struggling to adapt. In this webinar, we deep dive into Digital Transformation – the business strategy that can unlock new, better and bigger growth opportunities for your company.
A quick introduction to digital transformation. Covering Digital First, Lean, Agile, Leadership, it addresses the 3 core strands - People Change, Process Change and Technology Change. It presents a Systematic approach to Digital Transformation and the need for Governance and Leadership to realise the benefits. Observations include the share of the costs that lead to success, the risk profile of a transformation program and finally the hallmarks of a digital organization
Digital Architecture – The Missing Link in Digital Transformation SuccessNUS-ISS
Today, every business is a Digital Business. And Digital Architecture is the critical enabler of successful Organisation’s Digital Strategy and Transformation. Without Digital Architecture, most organisation’s Digital Transformation efforts will fail or may not derive the full benefits of their Digital Strategy. In this session, we will distil the essence of Digital Architecture best practices of successful organisations into a set of principles, framework and toolkit that participants can apply to their organisations to drive successful Digital Transformation.
Building a Business Case for Innovation: Project Considerations for Cloud, Mo...Fred Isbell
Breakout Session from the 2015 TSIA Technology Service World event in Las Vegas attended by 1,500+ service & support professionals. Provided insight into:
1.) The next wave of innovative technology and business solutions
2.) Key insights from industry influencers and experts to assist in building a business case
3.) Case studies from SAP projects & customers showcasing the results, business impact, and best practices to managing next-generation projects and solutions
Big Data & IoT. Opportunities and challengesMediaTek Labs
The third webinar in the series, From concept to consumer – make your IoT idea a commercial reality – focussed on IoT security.
One of the major challenges facing the growth and adoption of IoT devices is security. The nature of the fragmented IoT market has led to some genuine security concerns and some novel yet unstandardized devices. With this uncertainty also comes opportunity, especially for solutions who identify security as a key function early in a project.
This webinar explored some of the security challenges facing the burgeoning IoT market: Implementation challenges; Safeguards against breaches; Integrating security standards from the outset.
In a hyper-connected world, the agile data center helps grow the business by delivering the right services to users in a scalable, flexible and secure.
Businesses today compete at the speed of thought. Nobody can afford to stand still; if a company isn’t looking to render its best-selling products or services obsolete, somebody else will be—and that might be a known competitor or a stealthy startup.
At their best, IT departments are at the forefront of this change, enabling agile transformations of business service delivery to employees and customers. Unfortunately, while IT strives to deliver against its capabilities, too often those capabilities may be restricted because of legacy systems.
A revolution is under way where businesses and their systems are connecting to digital communities of existing and potential partners. In this world:• Sellers quickly find new business opportunities with a network of purchase-ready prospects
• Buyers efficiently discover new sources of supply and coordinate orders across their supply chains — all in real-time
• Companies can have transparency into payables and receivables to make better working capital decisions
In this session we will investigate the key elements that allow the emerging leaders to embrace the new world of Networked Business, and what steps you must take to continue to flourish.
What's the relationship between digital disruption and digital transformation? How can organisations manage their digital transformations better and achieve their business transformations faster? What role does digital culture play and how do you develop a digital culture?
New Zealand businesses and government agencies are all facing the effects of digital technology and responding to the changing nature of market expectations.
In this presentation, delivered at Solnet's CXO Digital Transformation seminars, Phil Coop, (Digital Transformation Director, Solnet) discusses the roles of focus, innovation, team structure, culture, data, and UX as ingredients to a successful digital transformation.
Through engagement and discussion with digital industrial leaders, Wilbury Stratton has summarised how the following three concept-to-shelf processes define the talent required by the organisation, and therefore the most effective resourcing strategy.
The allure of outsourced software testing or the demand for specialized testers hasn’t dimmed. In fact it has only amplified in the last couple of years with ‘Digital Enterprise’ taking the centerfold.
According to Giddens (1997), their main charac¬teristics, viz., sovereignty, citizenship and nationalism, are discussed as under:
Sovereignty:
All nation-states are sovereign states. The notion of ‘sovereignty’ refers to the authority of a government over a clearly defined territory with clear cut borders, within which it is the supreme power.
Citizenship:
In modern societies most people living within the borders of the political system are citizens, having common rights and duties and knowing themselves to be part of a nation. Almost everyone in the world today is a member of a definite political order.
Nationalism:
Each community acquires a distinctive character through its association with nationalism. Nationalism can be defined as ‘a set of symbols and beliefs providing the sense of being part of a single political community’. Thus, individuals feel a sense of pride and belonging in being Indian, British, American, Russian or French. It is the main expression of feelings of identity with a distinct sovereign community.
Nationalistic loyalties do not always fit with the physical boarders marking the territories of states in the world today. While the relation between the nation-state and nationalism is a complicated one, the two have come into being as part of the same process.
Nationalism has become an increasingly powerful force in the world, serving as a basis not only of collective social identity but also for political mobilization and action, especially through the use of warfare. The consequences of nationalism often breed extremism and feelings of ethnocentrism (a tendency to think and act blindly that our culture is superior to those of others) resulting into political conflicts. Extreme forms of nation¬alism have engulfed many nations into warfare.
Functions of the State:
As with all social institutions, the state is organized around a set of social functions. It is an important agency of social control which performs this function through laws.
The main functions are maintaining law, order and stability, resolving various kinds of disputes through the legal system, providing common defence, and looking out for the welfare of the population in ways that are beyond the means of the individual, such as implementing public health measures, providing mass education and underwriting expensive medical research. From a conflict perspective, the state operates in the interests of various dominant groups, such as economic classes and racial and ethnic groups.
Lean Mayher (1971) stated the following basic functions of the state:
1. Limiting internal power struggles to maintain internal peace.
2. Bringing power to bear on other societies in defence of national interest or in expanding and building empire
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
2. 2
• What is DX and why it is needed
• Current Business Environment
• Examples of Successful DX
• Technologies for DX
• Tools for DX
• DX Framework (what to transform)
• DX Roadmap (how to transform)
• Measuring DX
• Common Challenges for DX
Agenda
4. 4
Market leader in photography
Invented the digital camera - 1975
$3B Income, 15K Employees - 1990
Bankruptcy in 2001
5. 5
Case Study: Kodak
What went wrong in the case of Kodak?
• Did not appreciate the pace of disruption
• Focused on evolution but competition on revolution
• Too much invested in traditional photography
• Tried to be perfect instead of being first
• Did not appreciate what customers really wanted
6. 6
Best Mobile Phone Brand in 1998
Nokia 1100 best-selling phone - 2003
$4B Profits in 1999
Sold to Microsoft
in 2013
7. 7
Case Study: Nokia
What went wrong in the case of Nokia?
• Did not appreciate the pace of disruption
• Focused on evolution but competition on revolution
• Tried to be perfect instead of being first
• Did not appreciate what customers really wanted
8. 8
Business Disruption Examples
Newspapers the web
Phones Apple
DVDs Streaming
Books Amazon
Photography mobile phones
Retail Online shopping
Music sales YouTube, Spotify
Television Netflix
Automotive industry Tesla
Airbnb Hospitality
What do all these disruptors
have in common?
They are ALL digital disruptors
10. 10
Current Business Environment:
Lean and Agile Practices
Optimize the whole
• Make continuous improvements in a business operation
• Remove ineffective practices and unprofitable products
Eliminate waste
• Waste is anything that adds more cost but does not return more profit
Deliver fast value to customer
Assure quality at the source
• Correct mistakes when they occur
Create knowledge
11. 11
Current Business Environment:
Social Responsibility
Customer choice criteria are not just product-focused
Serve interests other than that of shareholders
• Responsibility to employees
• Responsibility to consumers
Must protect the interests of the society
• Comply to ethics
• Comply to legislation
Do not damage the environment
• Do not waste resources
• Adopt eco-friendly technologies
12. 12
Current Business Environment:
Innovation
Companies that don’t produce new products and
services do not look relevant.
Business differentiation
• Standing out from the pack ensures the business can survive
the flooding of the market.
Customers know that requesting extreme services is
normal
• There will always be a company which offers whatever is
asked for.
Innovation should be a top priority for companies
• Requires investments in time, resources, changing the ways
of thinking
13. 13
The S-Curve of Technological Innovation
Innovation has a shorter lifecycle.
The S-Curve of Technologies and
Operating Models based on them.
Sooner or later, all technologies
become obsolete
• In the past, “sooner” was a 1-2
decades, and “later” was much
longer.
• Today “sooner” is 3-5 years .
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In Summary: why DX is imperative
Customers want everything, they want it now,
and they can instantly see who else has got it.
New companies appear in short spaces of time
and disrupt the business area.
Employees see the progress taking place
elsewhere and may feel trapped in a legacy
environment.
Any type of waste raises the cost for no good
reason and puts the company in a disadvantage.
Innovation is so rapid that if the company is not
up-to-date, it appears outdated.
“It’s not the strongest of the
species that survives, nor
the most intelligent;
but the one
most responsive to change”.
Charles Darwin
“Change is the law of life.
And those who look only to
the past or present are
certain to miss the future”.
John F Kennedy
18. 18
Digital Transformation: DX
Many definitions exist.
Digital transformation is the integration of digital technology
into all areas of a business, fundamentally changing how you
operate and deliver value to customers. It's also a cultural change
that requires organizations to continually challenge the status
quo, experiment, and get comfortable with failure.
So:
digitize everything with a purpose,
and always ask how to improve
enterprisersproject.com
19. 19
Terminology:
Common Misconceptions
the process of converting
information from a physical
format to digital one.
improving processes by leveraging
digital technologies and digitized data
implementing a series of technological and
human changes to restructure the existing
business models, thereby leading to new
opportunities and values for the company
Example:
20. 20
Digital Transformation Benefits
Improved efficiency
and productivity
Improved decision
making
Improved customer
satisfaction
Increased agility
and innovation
Better employee
engagement/culture
Reduced costs and
increased profits
22. 22
DX Example: Starbucks
Deep Brew: an AI platform that is used for continuous innovation
and provide a world-class experience for coffee lovers
• It can is used to find the best locations for its new restaurants.
• AI tool analyzes data (e.g. population, income levels, traffic, competitors, etc.)
• After analysis, the tool can create forecast revenues, profits, etc.
• Also connected with the Starbucks Rewards
loyalty program which provides a “radically
personalized” experience
• AI analyzes preferences, purchase history,
ordering habits, even weather, etc.
• Starbucks app or on the drive-thru menu can present
customers with thoughtful, personalized choices
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DX Example: IKEA
Redefined DIY
• Acquired TaskRabbit
• home delivery and furniture assembly
• service added valuable new data streams of customer
info the company could use to develop new products
and target its advertising and services more effectively
to digital natives
IKEA Place
• An augmented reality tool
• enables you virtually "place" IKEA products in
your space
24. 24
DX Example: LEGO
LEGO was on the verge of bankruptcy in
2004. They embarked on a massive digital
transformation program aimed at diversifying
their revenue streams
• invested in movies
• invested in mobile applications and games that
blended the physical and digital worlds
• Example: offered a 3D design platform (Digital
Designer platform)
• involve LEGO Fans in the design of company's
future products
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DX Example: NIKE
Nike, felt they were starting to become sluggish and outdated.
• focused on more powerful data analytics
• created stronger digital marketing campaigns (story telling)
• updated e-commerce strategy (direct customer sales and personalization)
• implemented a number of digital technologies
• Nike Fit App
• scans your feet, measures their full shape, and
determines perfect fit shoes
• Nike+ App
• feedback on their performance, expert advice
from professional athletes
• special pricing and promotions on Nike purchases
• Nike uses customer data to provide targeted
promotions and rewards
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DX Example: Domino’s
The pizza chain evolved from near bankruptcy
into one of the most advanced companies in the
restaurant business
• Personalization
• build your own pizza – give it a name
• Various ordering techniques
• website, mobile, smartwatch, smart TV, SMS, Twitter etc.
• Fast ordering
• place an order while waiting at stoplight (20 secs)
• customers can save orders they get most frequently
• Real-time Tracking
• helps customers know when the order will arrive
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DX Technologies: Cloud Technologies
The distribution of on-demand computing
services, such as applications, storage, and
processing power, through the Internet
It is considered a key DX technology.
Ιt provides:
• higher flexibility and mobility
• enhanced security
• cost efficiency
• increased scalability and agility
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DX Technologies: Internet of Things
The interconnection via the Internet of
devices embedded in everyday objects,
enabling them to send and receive data
• Devices acquire real-world data via sensors
• Connect to the cloud to transmit data and/or
receive commands
• Data is stored in cloud and analyzed to create
insights which are presented to user
• Command the “things” to perform specific tasks
based on insights
IoT is regarded as one of the most important DX technologies
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IIoT Manufacturing Use Cases
Flexibility in Automation
• Production Line Customization/Configuration
• Flexible integration of new tech (e.g. 3D print)
Predictive Maintenance
• Big data analytics over multiple sensor data
• Automatic estimation of RUL (remaining useful life)
• Maintenance at best optimal time
• Reduced downtime, increased safety
32. 32
IIoT Manufacturing Use Cases
Zero Defect Manufacturing
• Data collection from production line and
supply chain
• Main goal: why a defect/error happened
• Proactive handling of errors and defects
Supply Chain Optimization
• Flexibility across the supply chain
• track location, movement, ETA; monitor storage or
container conditions of products/materials; locate
storage product in storage, etc.
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DX Technologies: Big Data Analytics
Big Data is a term that describes collections of data that are too large
or complex to be analyzed using traditional means
• Sources of data: business processes, application logs, networks, social media,
sensors, mobile devices etc.
Big data analytics can process huge and diverse amounts of data to
extract the right info for a particular business to help them model
their strategies and take relevant/better decisions
Real World Big Data Examples
• discovering consumer shopping habits
• finding new customer leads
• monitoring health conditions from data from wearables
• predictive inventory ordering
34. 34
DX Technologies: AI and Machine Learning
AI, the field dedicated to making machines smart.
Machine learning is a division of AI that allows systems to learn and
improve from experience.
Machine Learning algorithms help the systems to identify patterns in a
given data and make predictions.
Machine Learning Applications:
• Image and video recognition
• Sentiment Analysis
• Voice Recognition
• Product Recommendation – Example: NetFlix
35. 35
DX Technologies: Robotic Process Automation
Technology that employs bots to automate business processes
that are rule-based, structured and repetitive.
RPA:
• reduces costs
• prevents human error
• takes the burden of performing mundane tasks and helps employees
focus on work that demands their expertise
Examples:
• Call center operations
• Help desk
• Onboarding employees
36. 36
DX Technologies: Augmented Reality
AR offers virtual elements as an overlay
to the real world in real time.
It provides more seamless connections
between the real world, the computer
world, and the human world.
Not to be confused with Virtual Reality
• produces an entirely computer-generated
simulation of an alternate world at any time
(e.g. the Matrix)
Exciting potential in the future of
gaming, marketing, e-commerce,
education and many other fields
37. 37
DX Technologies: Digital Twin
Like AR, digital twins reduce the gap
between physical and digital worlds
A digital copy of a physical object or
process that uses real-world data to
create simulations that can predict
how a product or process will perform
Benefits of a digital twin differ
depending when and where it is used.
Examples:
• manufacturing, energy systems,
healthcare, hotels etc.
38. 38
DX Technologies: the top
Cloud
Technology
IoT Augmented
Reality
Big Data
AI and
Machine Learning
Robotic Process
Automation
Digital
Twin
Mobile
Social Media
41. 41
DX Tools: Cloud Storage
• Cloud storage solutions are crucial for companies looking for
superior information management.
• Advantages of cloud storage:
• cost efficiency
• increased scalability
• increased accessibility
• enhanced security
• Examples:
• MS OneDrive, Google Drive, Dropbox
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DX Tools: Collaboration Tools
• Work has become more agile and more collaborative.
• A digital workplace is required to unite content, people and
applications on a single platform.
• It’s impossible to ignore cloud solutions as the right answer.
• Examples:
• Microsoft Office 365 (Word, Excel, Teams, Outlook, OneDrive etc.)
• Google Workspace (Gmail, Docs, Drive, Calendar etc.)
43. 43
DX Tools: Communication Tools
• Good communication is a prerequisite for
the success of any company as it impacts
productivity.
• Old solutions (email) don’t cut it any longer.
• Communication platforms centralize all
important information and provide a single
source of truth.
• Examples:
• Instant messaging: MS Teams, Slack
• Enterprise social networks: Yammer, Jostle
44. 44
DX Tools: Project Management Tools
• Successful project management means greater
efficiency.
• Important to have the right digital project
management tool and ensure the tool is
widely adopted.
• It will lead to more productive employees,
successful projects and happy customers.
• Examples of well-known project management
solutions:
• Jira, Trello, Asana, Monday
45. 45
DX Tools: Content Management Tools
• Most companies use a solution in the form of a
Content Management System (CMS).
• Examples: WordPress, Drupal, Joomla, Prestashop
• A regular CMS offers a way to:
• 1) store data, 2) interface for CRUD, 3) display data
• The problem: content can be distributed to
multiple channels (omni-channel) and a
seamless customer experience is needed
• Channels: website, mobile, smart watch, smart TV, VR
glasses, airport huge screen, car screen etc.
• Solution: Headless CMS. It offers:
• 1) store data, 2) interface for CRUD
• Examples: Contentful, Strapi, Contentstack
46. 46
DX Tools: SCM, CRM, ERP Tools
SCM CRM ERP
Main focus: supply chain management customer relationships complete business solution
Benefits
• improved visibility of the
product lifecycle
• forecasting and trending
• process automation
• seamless deliveries/
returns
• increase sales
• improves customer
satisfaction
• prioritizes customers
• manages loyalty programs
• customer support
• gain business insights,
planning, forecasting
• streamline processes
• enhances productivity
• improves collaboration
• reduces human error
Who uses it Anyone in the SC Front-end (sales, marketing) Back-end (accounting, HR)
Who is it for Manufacturers, retailers
Practically every business, no
matter size or scope
Practically every business, no
matter size or scope
Software: Does not cover other areas Does not cover other areas Scalable and customizable
Example SAP SCM, Oracle CSM SalesForce, Zoho, Apptivo
Oracle Netsuite
SAP BusinessOne
47. 47
DX Tools: Business Intelligence Tools
• Data-driven decision making is increasingly becoming the norm in
modern enterprises.
• Business Intelligence (BI) is an umbrella term that refers to
processes, methods and SW used to collect, store and analyze data
from business operations and activities.
• Big Data Tools:
• Store large amounts of unstructured data and process them to create insights
• Examples: Hadoop, Spark, Hive, Presto, Cassandra
• Business Intelligence Tools:
• Enables businesses to collate, analyze and visualize data
• Examples: Microsoft Power BI, Tableau, Qlik
48. 48
DX Tools: Digital Adoption Platforms
• Complex and unfamiliar software can cause negative effects, such as
user burnout, dissatisfaction, and poor performance.
• A relatively new software segment that helps employees learn any
application while they do their job. DAPs promote digital adoption.
• Benefits:
• Reduced onboarding time
• Reduced burden on IT support
• Deeper insight into what works, what doesn’t, and why
• Lowered user resistance to new software technology
• Increased user satisfaction and higher morale
• Examples: Pendo, WalkMe, Whatfix, Appcues
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What to Transform: Business Processes
A business process is a structured set of activities that produce a result.
• Manufacturing: order processing, production line, quality assurance, maintenance
• Finance & Accounting: invoicing, billing, payroll, budgeting, expense management
• Human resources: hiring and onboarding, performance management, L&D
Processes should be carefully designed and continually optimized to be
effective and efficient.
Process transformations address a specific area of the business or have
a specific objective.
• e.g. improve customer experience, reduce cost, increase quality etc.
52. 52
What to Transform: Business Processes
Well-managed processes convert revenue into profit.
Rethinking of ways things are done.
Questions to address:
• What are the core processes that we perform in our company?
• Which ones can be automated? How can they be automated?
• How are/can the processes be interconnected?
• How can we use collected data help improve these processes?
• How can we manage across ‘silos’?
Core Process Automation Connected Operations Data-driven Decisions
53. 53
What to Transform: Business Processes
Problems with silos
Jargon to indicate ‘how a group works’
• a group is said to be ‘working in a silo’ when its
members find themselves working in a disconnected
manner from other groups
Problems with silos
• bottlenecks
• slow handoffs
• miscommunication
• tooling mismatches
• delivery errors
• excess rework
• conflict (usually the finger-pointing type)
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What to Transform: Employee Experience
Employee experience is the overall emotional encounter of the
employee through every aspect of their journey in a company.
The main drivers for employee experience include:
• Having access to the right tools and tech to fulfill their jobs
• Being given the opportunities for career development and training
• Getting involved in corporate social responsibility initiatives
• Having a fair degree of flexibility in their work and a customized
workspace
55. 55
What to Transform: Employee Experience
Employees can be either the greatest inhibitors or the greatest
enablers of transformation success.
Companies have begun to focus on the employee experience as
intently as they do on the customer experience
• employees learning additional
skills to be better equipped to
do their job
• required as digitalization adds
further business ability in
existing domains
• employees learning a new set
of skills in order to perform a
different job
• will be required as automation
and digitalization takes over
repetitive tasks
• how digital technologies can
augment employee productivity
and performance
• enabling people to work faster,
smarter, and more safely
Up-Skilling Re-Skilling Augmentation
56. 56
What to Transform: Domain
New technologies are redefining products/services providing
opportunities to unlock whole new businesses beyond currently
served markets.
Examples:
• Amazon (online retailer):
• added its own streaming platform (Amazon Prime)
• added Amazon Web Services (AWS), now world’s largest cloud infrastructure
• Microsoft did the same
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What to Transform: Business Model
• Some companies are pursuing digital technologies to transform
traditional business models.
• Business model transformations are aimed at the fundamental
building blocks of how value is delivered in the industry.
• Examples:
• Netflix' reinvention of video distribution
• Apple's reinvention of music delivery (I-Tunes)
58. 58
What to Transform: Customer Experience
Customer experience (CX): customers’ holistic perception of their
experience with your business or brand
• the result of every interaction a customer has with your business
• everything you do impacts customers’ perception
CX is the ultimate battleground for many
companies. CX is actually the key to success.
Customer Network Model
Mass-Market Model
Awareness
Consideration
Preference
Action
Loyalty
Advocacy
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What to Transform: Customer Experience
The focus on customers has not radically changed but the
elements needed to create compelling experiences have changed.
Compelling experiences are easy to recognize but they are quite
hard to design/deliver.
Creating compelling experiences requires:
• equal measures of empathic creativity and technological prowess
• customer intelligence: integrating customer data across silos and
understanding customer behavior
• creating emotional connections (engagement) with the customers
60. 60
What to Transform: Digital Platform
The foundation for DX is a well-structured digital platform
• In other words, the technology transformation
Core
Platform
A strong foundation for
operational and transactional
systems that power a company’s
key processes.
Externally Facing
Platform
Data
Platform
Performing intense analytics
and building/testing algorithms,
without disrupting the
company’s operational systems.
Powers the websites, apps, and
other processes that connect to
customers and ecosystem
partners.
DIGITAL PLATFORM
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What to Transform: Digital Platform
Issues to consider
Making use of a new technology is a very complex process:
• need to understand how a technology can be used to contribute to a
transformational opportunity
• need to adapt that technology to the specific needs of the business
• need to integrate it with existing systems
In addition, company’s data may not up to basic standards.
• data quality attributes:
• accuracy, completeness, consistency, reliability, up-to-date etc.
• poor quality data can lead to transaction processing problems, operational
chaos, inaccurate analytics, etc.
• a company needs to determine their data quality levels
64. 64
Digital Transformation:
Different Companies, Different Needs
DX begins with the current state
• the current state is substantially different for every company
• each company has different customers, partners, and employees
• each company has different maturity level with digital technologies
DX means different things to different companies
• main idea: increasingly apply technology across the company to
improve operational success
66. 66
Digital Transformation: Key starting point
A company:
• should NOT ask “what is digital transformation?”
• but “what does Digital Transformation mean to us?”
67. 67
Digital Transformation:
A journey, not a destination
DX is an ongoing process – a journey
• change is the only constant !
• DX is a never-ending process
“How long will the Digital Transformation take?” is a valid question
for certain stakeholders.
• depends on the company and scope of the transformation
• surely DX doesn’t happen quickly
• surely it is a must to create a timeline, plan, measure, review etc.
• surely DX is performed incrementally
68. 68
Roadmap for Digital Transformation
Guides/roadmaps with 3 steps, 5 steps, 9 steps, 3.141529 steps
Strategic Steps for Digital Transformation:
Vision. Align on the ‘why’:
Prepare for culture change:
Go ‘digital’ gradually:
Map out the ‘tech’:
Measure DX progress:
What do you want to become? Identify the business needs/goals and built
DX strategy based on them. Company long term strategy is important.
Maybe the most important step. If there is no culture change, there can
never be a digital transformation.
Start small but strategic. DX will not happen overnight. Furthermore, it is
a journey, not a destination.
Map out the technology implementation. Replace existing infrastructure
with new technologies.
Continuously measure the progress and success of DX efforts and refine
accordingly.
70. 70
Digital Transformation: Change of Culture
Change in: organizational capability, structure, way of thinking
• leadership (that’s where DX starts), hierarchy, team organization,
teamwork, ways of working, customer relationship etc.
• Without attention to such critical cultural requirements:
• “new technology” + “old operations” = “expensive old operations”
“The thing that’s transforming is not the technology.
It’s the technology that is transforming you.”
71. 71
Digital Transformation: Change of Culture
Develop digital DNA
• empowering people to work in new ways
• get rid of the ‘old way of doing things’ – introduce agility
• always remember that the gravitation towards technology contrasts the
human side of change.
Roles/responsibilities will be expected to change
• build capabilities for the workforce of the future
Implementation of ‘change management methods’ is required
74. 74
Digital Transformation: Measuring Success
The necessity of DX is becoming clearer all the time.
For a company’s DX efforts to be deemed successful, there is the
need to assess several key performance indicators.
An effective DX is NOT a box companies can check.
• It’s an ongoing process that requires constant evaluation & adjustment.
How can a company measure success of DX efforts?
• Each company will have its own way of measuring success.
75. 75
Digital Transformation: Measuring Success
How to measure the success/progress of DX?
• Set the goals: What do you want to achieve? What are the objectives?
• Choose a variety of metrics that align with each of the goals.
• Anticipate unintended impacts (change always has a learning curve)
78. 78
Digital Transformation: Common Challenges
Employee pushback – resistance to change
• it is hard to change the corporate culture (ways of working) and to inspire
employees to embrace change
No clear strategy/vision and lack of leadership
Limited access to required technical expertise
Organizational structure gets in the way (large companies)
Lack of initiative (small companies)
Limited budget (mostly for smaller companies)
79. 79
Digital Transformation: Some Key Issues
Technology changes fast, organizations change slow (Martec’s law)
• People matter more than ever: excite them, enable them, listen to them
The most common mistake is that companies focus on the
technology component of a digital transformation framework.
• DX is less of a digital problem than a transformation problem.
• It is less of a technology problem, than a leadership problem.
81. 81
DX: What it means for you at this point
You will definitely be part of DX at
some point. Hopefully you have a:
• clearer picture of what it entails
• understand the many advantages that DX
offers to you as professionals
Realize that:
• change is the only constant
• lifelong learning skills are vital
• No matter your profession/field, you will
have to either upskill or reskill
82. 82
My 1st wish to you: I hope you learn to …
Realize there is no box
DON’T think-out-of-the-box