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Building a Business Case for Innovation:
Project Considerations for Cloud, Mobile,
Big Data, and Social/Digital Transforma...
Building a Business Case for Innovation:
Project Considerations for Cloud, Mobile, Big
Data, and Social/Digital Transforma...
Agenda
• Digital Transformation
• Innovation Adoption
• Building a Business Case: The Innovation Solutions Journey:
– Inno...
Digital Transformation
The World is Changing Quickly:
Digital Technologies are Here to Stay
Source: SAP 2015
Why do we need to respond to new technology and
innovations?
Bill McDermott
SAP CEO
May 2015
"Innovation has created a
dig...
Digital Transformation – a Definition
SAP End-to-End Digital Business Solution:SAP HANA
Enables Digitization Across 5 Business Pillars
• Through organic innovat...
Innovation Adoption
Who Pioneered these Innovations?
First VPN/Internet Tunneling Software
First Internet & TCP/IP Networking
First Fortune 50...
Who Pioneered These Innovations?
First Fortune 500 Web Site
First Fortune Internet Firewall
First Internet & TCP/IP Networ...
Innovation Adoption 101:
The Model & Segmentation
Innovation Adoption:
 A model that classifies
adopters of innovations
b...
Innovation Adoption 101:
Time to Innovation Adoption
Source: Rogers, Moore, McKinsey
 Inflection point (curve begins
to s...
Building a Business Case
The Innovation Solutions Journey
My Information Technology (IT) Journey & Navigation
IBM 3270
Terminal
c.1982
Compaq
“Portable”
c. 1983
Tech
Stack
c.2015
D...
Innovation Technology Frameworks
Source: Gartner
Nexus of Forces
The 3rd Platform
Source: IDC
Innovation Technologies Will Drive
Digital Transformation and Business Innovation
Cloud
Abundance of cost-
effective compu...
Innovation Technologies for Digital Transformation
• Software as a Service (SaaS)
• Platform as a Service (Paas)
• Infrast...
Technology Services Opportunities:
Three stages of Digital Transformation
Technology Services Considerations:
Project Considerations for Digital Transformation
• Utilize Cloud to create
business-r...
Technology Services Opportunities:
Digital Transformation Services
Innovation Accelerators:
Tools, Methodologies & Frameworks
• Outcomes-based solutions:
– 40% faster time to value & delive...
The Internet of Things (IoT)
Source: IDC, Gartner, McKinsey SAP 2015
Five key questions to ask:
1) Business Objective(s)
2...
Customers Case Studies from SAP Projects
See the Appendix for Detail on Customer Examples and Case Studies
Navigate Digital Transformation with Leading &
Innovative Consulting & Systems Integrators (CSIs) &
SAP Partners
• Gartner...
SAP Service and Support to Drive Your Success
It’s All About Value Across the Customer Lifecycle to
Make the Benefits of D...
SAP is Uniquely Qualified to Master Complexity
For Over 40 Years, SAP Has Led at Every Major
Economic Inflection Point
Sim...
SAP Is Uniquely Positioned in the Digital Economy
We are the World’s Largest Provider of
Enterprise Application Software
D...
Resources and More Information
• SAP Digitalist: digitalistmag.com
• SAP Service & Support on sap.com:
www.sap.com/service...
Wrap-Up and Q&A
Thank You!
Fred Isbell
Senior Director,
SAP Service & Support Marketing
fred.isbell@sap.com
www.sap.com/services
Twitter: ...
Appendix: Customer
Examples and Case Studies
McLaren Group: Chasing the Perfect Lap
with SAP HANA® Enterprise Cloud
Company
McLaren Group
Headquarters
Woking, United K...
La Trobe University: A Model for Success Amid the
Rapidly Shifting Dynamics of Higher Education
Organization
La Trobe Univ...
Standard Bank Group
SAP Mobile Solutions for inclusive banking initiative
SAP Runs SAP: Enterprise Mobility
Enabling a Mobile Workforce
Samsung and Google
Nexus devices
9,500+ devices
3,000+ Micro...
SAP Customer Success: The Digitalist
Social Media and Digital Transformation
Executive Research
Executive
Quarterly
Though...
KAESER KOMPRESSOREN Starts its
real-time journey with SAP HANA
Norwegian Cruise Line Leverages Analytics
and Big Data for a 360-degree View of Customers
“With SAP HANA, we’re going from...
NHL.com Real-time Stats and
SAP HANA Enterprise Cloud (HEC)
NHL Customer Testimonial Video
“The Late One”:
NHL Stats:
0 GP...
NBA Real-Time Statistics and SAP HANA
Click HERE for the NBA
Customer Journey
Mercedes-AMG SAP Business Suite
powered by SAP HANA & Internet of Things (IoT)
Click HERE for the Mercedes
AMG Customer Jo...
ConAgra Foods Implements SAP HANA in Weeks
Company or Organization
ConAgra Foods
Headquarters or Location
Omaha, Nebraska
...
Beiersdorf Employee & Customer
Engagement with SAP Innovation Management
Company
Beiersdorf Shared Services
GmbH
Headquart...
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Building a Business Case for Innovation: Project Considerations for Cloud, Mobile, Big Data, and Social/Digital Transformations

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Breakout Session from the 2015 TSIA Technology Service World event in Las Vegas attended by 1,500+ service & support professionals. Provided insight into:
1.) The next wave of innovative technology and business solutions
2.) Key insights from industry influencers and experts to assist in building a business case
3.) Case studies from SAP projects & customers showcasing the results, business impact, and best practices to managing next-generation projects and solutions

Published in: Technology
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Building a Business Case for Innovation: Project Considerations for Cloud, Mobile, Big Data, and Social/Digital Transformations

  1. 1. Building a Business Case for Innovation: Project Considerations for Cloud, Mobile, Big Data, and Social/Digital Transformations Fred Isbell Senior Director, Head of Thought Leadership, SAP Service & Support Marketing SAP SE
  2. 2. Building a Business Case for Innovation: Project Considerations for Cloud, Mobile, Big Data, and Social/Digital Transformations • Session Objectives Provide insight into: – The next wave of innovative technology and business solutions – Key insights from industry influencers and experts to assist in building a business case – Case studies from SAP projects & customers showcasing the results, business impact, and best practices to managing next-generation projects and solutions
  3. 3. Agenda • Digital Transformation • Innovation Adoption • Building a Business Case: The Innovation Solutions Journey: – Innovation Technology Frameworks – Cloud, Mobile, Social, and Big Data – The Internet of Things (IoT) – Innovation Accelerators – Solutions and Services • Resources, More Information & Q&A
  4. 4. Digital Transformation
  5. 5. The World is Changing Quickly: Digital Technologies are Here to Stay Source: SAP 2015
  6. 6. Why do we need to respond to new technology and innovations? Bill McDermott SAP CEO May 2015 "Innovation has created a digital economy and digitization is affecting all businesses and all industries. So how do you make this transition to digital? Simple. Every business in here today is in a state of transformation”.
  7. 7. Digital Transformation – a Definition
  8. 8. SAP End-to-End Digital Business Solution:SAP HANA Enables Digitization Across 5 Business Pillars • Through organic innovations and strategic acquisitions, SAP has the best solution portfolio and expertise required to enable your digital strategy. SAP is the preferred choice to turn your digital vision into reality.
  9. 9. Innovation Adoption
  10. 10. Who Pioneered these Innovations? First VPN/Internet Tunneling Software First Internet & TCP/IP Networking First Fortune 500 Web Site First Internet Firewall First Internet Search Engine First use of “Business Intelligence” (BI)
  11. 11. Who Pioneered These Innovations? First Fortune 500 Web Site First Fortune Internet Firewall First Internet & TCP/IP Networking First VPN/Internet Tunneling Software First Internet Search Engine
  12. 12. Innovation Adoption 101: The Model & Segmentation Innovation Adoption:  A model that classifies adopters of innovations based on their level of readiness to accept new ideas  Innovative adoption characteristics are assigned to groups -- all innovations go through a predictable process before becoming widely adopted.  The groups consist of early adopters, early majority, late majority, and laggards Source: dictionary.com Source: Rogers, G. Moore, MIT Sloan/CAP Gemini “Crossing the chasm” Early adopters achieve: +9% revenue creation +26% impact to profitability +12% market valuation
  13. 13. Innovation Adoption 101: Time to Innovation Adoption Source: Rogers, Moore, McKinsey  Inflection point (curve begins to slow) = point of “critical mass”  Key -- get there quickly, whether users or product volume, etc  Failure to “cross the chasm” (Geoffrey Moore) or reach critical mass = doomed to a smaller, sub-optimal market and much smaller market share Source: “No ordinary disruption”, McKinsey, May 2015
  14. 14. Building a Business Case The Innovation Solutions Journey
  15. 15. My Information Technology (IT) Journey & Navigation IBM 3270 Terminal c.1982 Compaq “Portable” c. 1983 Tech Stack c.2015 Desktop, Laptop & iPAQ PDA c. 1998
  16. 16. Innovation Technology Frameworks Source: Gartner Nexus of Forces The 3rd Platform Source: IDC
  17. 17. Innovation Technologies Will Drive Digital Transformation and Business Innovation Cloud Abundance of cost- effective computational power and storage Mobile The new de facto standard in business interaction Social Connected business and social networks Big Data Real-time analytics for behavioral and predictive insights
  18. 18. Innovation Technologies for Digital Transformation • Software as a Service (SaaS) • Platform as a Service (Paas) • Infrastructure as a Service (IaaS) • Business Process as a Service (BaaS) • Public Cloud and Private Clouds • Group & Team Collaboration • Business Networks • Where’s the growth? Tablets and Mobile Devices • “Consumerization of IT” and “Humanization of IT” • “Bring Your Own Device” (BYOD) • A growth engine of the Internet of Things (IoT) and Big Data & Analytics • Embrace consumer-like usability, rapid speed of innovation and quick time-to-market • Add mobility to applications (ie. CRM, Analytics) • Metcalfe’s Law – value of networks • Reed’s Law – value from scaling social networks • Pull versus Push • Best Practices: Learn, Observe, Listen, Jump in and Actively Participate • Blurs the line between work and private life even more • Add socialization to functions such as sales and marketing • Navigating the Data and Information Explosion • Business Intelligence& the Information Worker • Real-Time Information Access • Big Data on top of Next-Generation In-memory Database Technology is the new “Killer App” • Dashboards & Predictive Analytics • “Brave New World” of Sports
  19. 19. Technology Services Opportunities: Three stages of Digital Transformation
  20. 20. Technology Services Considerations: Project Considerations for Digital Transformation • Utilize Cloud to create business-relevant functionality • Collaboration tools and integration are to key simplify processes • Mobility is a key driver of cloud solutions • Big data is synergistic with the cloud • Think about the business need & how cloud helps deliver against those • Develop a mobility strategy • Address 3 critical components: mobile workplace, device management and processes and integration w/ back-end systems • Embrace enterprise Mobility solutions that are strongly influenced by consumer IT trends • Invest in/focus on unified mobility projects • Embrace key enabling technologies • Enable the user/customer experience • Drive a transformation of your Business & Technology Strategy & build a culture of innovation, participation and collaboration • Enable collaboration across the enterprise and beyond borders • Become strategic partner for the digital transformation process • Major opportunity for real-time data analytics • Prepare for Big Data deployments and start in a “look-and-learn” mode • Include business-oriented expertise in your skill development • Include customer analysis for next wave of social and digital transformation • Prepare for and embrace predictive analytics and data science
  21. 21. Technology Services Opportunities: Digital Transformation Services
  22. 22. Innovation Accelerators: Tools, Methodologies & Frameworks • Outcomes-based solutions: – 40% faster time to value & deliver projects in weeks – Deliver value throughout the implementation & dramatically reduce cost • SAP Design Thinking & Innovation Management Solutions: – Services, applications and workshops for innovation – Help IT make itself strategic to the business by understanding customers • SAP Activate: – A unique combination of SAP Best Practices, Methodology, and SAP Guided Configuration delivered with a reference solution
  23. 23. The Internet of Things (IoT) Source: IDC, Gartner, McKinsey SAP 2015 Five key questions to ask: 1) Business Objective(s) 2) Make/Buy and sourcing 3) Selection of vendors/ecosystem 4) Security 5) Impact on Cloud plans/deployment Source: “5 Questions every CIO Should Ask about the Internet of Things” The Enterprisers Project 2915 • Massive amounts of data from peoples, sensors and devices growing rapidly • Massive Growth & Scale: – Gartner -- IoT will increase nearly 30-fold from ~900 million connected devices in 2009 to more than 26 billion by 2020 – IDC -- IoT spending in 2015 to exceed $1.7 trillion and 15 billion devices and grow to $3 trillion and nearly 30 billion devices by 2020 – McKinsey – 212 Billion connected devices by 2020
  24. 24. Customers Case Studies from SAP Projects See the Appendix for Detail on Customer Examples and Case Studies
  25. 25. Navigate Digital Transformation with Leading & Innovative Consulting & Systems Integrators (CSIs) & SAP Partners • Gartner evaluated SAP Service Providers on their “Ability to Execute” and “Completeness of Vision” • SAP Service & Support is a leader in the latest 2015 Gartner MQ for SAP Services • SAP Strengths: – Product & Innovations expertise – Comprehensive of services portfolio aligned to customer needs – Increased delivery speed and minimizing the total cost of ownership (TCO) Source: Gartner July 2015 Click here for the latest Gartner MQ report
  26. 26. SAP Service and Support to Drive Your Success It’s All About Value Across the Customer Lifecycle to Make the Benefits of Digital Transformation a Reality
  27. 27. SAP is Uniquely Qualified to Master Complexity For Over 40 Years, SAP Has Led at Every Major Economic Inflection Point Simplifying Decisions Enable 3M rows of shopping data per minute; 1000+ users; 94% responses in less than 2 sec. each on “Black Friday” Retailer with 245M customers per week across 11K stores Simplifying Technology Converted 38TB of data to 8TB in-memory with SAP HANA to unlock the power of real-time Consumer goods firm serving 2B customers worldwide Simplifying Processes Coordinate a supply chain of 4 million parts from 1500 suppliers across 30 countries to build one airplane Aerospace Manufacturer serving billions of passengers per year By solving the worlds most complex business problems 1972 Data Processing 1979 Globalization 1991 Internet 2015 Digital SAP R/1 SAP R/3 SAP S/4HANA SAP R/2
  28. 28. SAP Is Uniquely Positioned in the Digital Economy We are the World’s Largest Provider of Enterprise Application Software Delivering Outstanding Results to Customers and Stakeholders The Fastest Growing Enterprise Cloud Company at Scale And Run the World’s Largest Business Network
  29. 29. Resources and More Information • SAP Digitalist: digitalistmag.com • SAP Service & Support on sap.com: www.sap.com/services • Run Simple with SAP Service and Support: discover.sap.com/service-runsimple • SAP Services Hub: www.sapserviceshub.com/h/ • SAP Services on SAP Community Network (SCN): scn.sap.com/community/services
  30. 30. Wrap-Up and Q&A
  31. 31. Thank You! Fred Isbell Senior Director, SAP Service & Support Marketing fred.isbell@sap.com www.sap.com/services Twitter: Fmisbell Facebook: Fred M Isbell Linked In: www.linkedin.com/pub/fred-isbell/0/827/903Edit
  32. 32. Appendix: Customer Examples and Case Studies
  33. 33. McLaren Group: Chasing the Perfect Lap with SAP HANA® Enterprise Cloud Company McLaren Group Headquarters Woking, United Kingdom Industry Automotive Products and Services Grand Prix racing and automotive manufacturing, research, and development Employees 2,300 Revenue £268 million (2013) (€334.2 million) Web Site www.mclaren.com/group Objectives  Drive innovation with a single groupwide IT platform to support ambitious growth plans  Speed and simplify processes across the group  Deepen insight into group data for a sharper competitive edge Why SAP  Expertise and research and development skills that make SAP a powerful partner in the evolution of ideas and technology to challenge the status quo and improve competitive standing  From-the-source guidance only available from the SAP® Services organization  Fantastic synergy of corporate values between McLaren and SAP  Opportunity to take SAP Business Suite powered by SAP HANA® to the next level of innovation and simplicity with the SAP HANA Enterprise Cloud service Future plans  Expand usage across the applied technologies and automotive divisions  Deploy SAP Mobile Platform to control mobile devices and increase efficiency  Evolve the internal center of excellence for SAP to unify business and IT as one virtual team “Using SAP HANA Enterprise Cloud, we have standardized our IT and lifted the burden of managing the IT environment ourselves. Now we can quickly add new business units and processes without increasing costs. It will help us fully benefit from SAP Business Suite powered by SAP HANA across all our core operations.” Stuart Birrell , CIO, McLaren Group Simpler Simpler IT using a cloud-based deployment model, reducing total cost of ownership Faster Fast deployments across all lines of business, including HR, finance, sales and distribution, materials management, and project management Unified Centralization of decision making and management information in a single system Efficient Simpler operations for better spend management, optimized resources, and easier financial reporting compliance 33344 (14/09) This content is approved by the customer and may not be altered under any circumstances. Click HERE for the SAP HEC Video
  34. 34. La Trobe University: A Model for Success Amid the Rapidly Shifting Dynamics of Higher Education Organization La Trobe University Location Melbourne, Australia Industry Higher education and research Products and Services Undergraduate and postgraduate education, research Employees 3,000 Web Site www.latrobe.edu.au Objectives  Compete effectively for students and funding in a challenging, increasingly complex higher education environment  Push the boundaries of the educational experience for students  Lift the administrative overhead burden from the teaching staff and researchers so they can concentrate on their core activities and most essential tasks Why SAP  Supplier of the business applications the university already uses  Close alignment of SAP’s cloud strategy with the university’s plans Resolution  Became the first organization in the world to go live with SAP® S/4HANA and the SAP Simple Finance solution deployed using the SAP HANA® Enterprise Cloud service  Adopted solutions from SuccessFactors, an SAP company, for human capital management  Took advantage of SAP Service and Support offerings to help with implementations Benefits  Enhanced the user experience  Simplified processes with no latency  Increased data reliability “As the first to adopt SAP Simple Finance, we will benefit from instant insight to drive value through planning, analysis, prediction, and simulation. We have a term for it: Brilliant Basics.” Peter Nikoletatos, Executive Director and CIO, La Trobe University 20% Efficiency increase Up to 7x Faster business processes 4 People now running payroll, down from 12–15 100% Cloud-based environment within 1 year 33344 (14/09) This content is approved by the customer and may not be altered under any circumstances.
  35. 35. Standard Bank Group SAP Mobile Solutions for inclusive banking initiative
  36. 36. SAP Runs SAP: Enterprise Mobility Enabling a Mobile Workforce Samsung and Google Nexus devices 9,500+ devices 3,000+ Microsoft Surface Start of Microsoft Lumia 4,500+ Phones 27,500+ iPads 37,500+ iPhones 100+ Watches 50,000+ employees equipped with internal apps 6,500+ BYOD users 67 Fiori apps * Transactional: 24 * Factsheets: 24 * Analytical: 8 * Custom: 11 Mobile for Everyone 70 Mobile native apps * SAP products: 14 * Custom/In-house only: 46 * 3rd party: 10
  37. 37. SAP Customer Success: The Digitalist Social Media and Digital Transformation Executive Research Executive Quarterly Thought Leadership BLOGS www.digitalistmag.com Social Media Sharing • SAP platform for Thought Leadership and Executive Research • BLOG contributions from internal and external thought leaders • New Executive Quarterly tablet magazine • Executive Research including white papers, infographics and more • All shared & promoted through social media marketing • 4.5M+ page views in 2014
  38. 38. KAESER KOMPRESSOREN Starts its real-time journey with SAP HANA
  39. 39. Norwegian Cruise Line Leverages Analytics and Big Data for a 360-degree View of Customers “With SAP HANA, we’re going from a narrow view of customers to a 360-degree view. The exciting part is we will soon be able to use predictive analytics to understand today and then prepare for the trends we’ll face in six months.” – Chad Berkshire, Vice-president of Operations, Finance, Norwegian Cruise Line Click HERE for the Norwegian Cruise Line Video • Business Goals: – Eliminate wasteful spending & reinvest savings in passenger experience – Consolidate silos of heterogeneous data & provide company-wide analytics – Unify data & enable real-time, self-serve analytics capabilities with SAP BusinessObjects Business Intelligence BI Suite & SAP HANA • Solution Implemented: – With assistance from SAP Services, implement SAP BusinessObjects BI Suite & SAP HANA – Provide integrated data analysis tools and anytime/anywhere data access with SAP BusinessObjects Web Intelligence and SAP BusinessObjects Explorer • Key Benefits: – Rank vendors by spending and renegotiate contracts, reinvest savings in passenger benefits – Enabled real-time, self-service data analysis capabilities – decreased expenses, improved worker efficiency, & increase revenue – Eliminated time-consuming manual data processes requiring IT assistance • Metrics/KPIs: – $700,000 saved via merging one vendor’s contracts – 167x more data – now processing 250 million rows – Sub-second response time – Report generation cut from 5 days to real-time
  40. 40. NHL.com Real-time Stats and SAP HANA Enterprise Cloud (HEC) NHL Customer Testimonial Video “The Late One”: NHL Stats: 0 GP, 0 G 0 A 0 Pts 0 PM “Hockey is extremely fast-paced with very little stoppage in play which results in many aspects of the game failing to show up in the box score. In partnering with SAP and using its best-in-class SAP HANA Enterprise Cloud Service, we are now able to capture data points like never before and present existing and new statistics in a visually appealing way.” John Collins, NHL Chief Operating Officer • Initial Implementation: – NHL.com powered by SAP HANA Enterprise Cloud, SAP analytics and data visualization – Goal: increase fan engagement & deepen loyalty – Includes new design, introduction of enhanced statistics & visualization capabilities – Playoff prediction tool/bracket challenge • Subsequent phases: – Advanced filtering – Goalie rating statistics and team power index – Integration of all historical data thru 1917
  41. 41. NBA Real-Time Statistics and SAP HANA Click HERE for the NBA Customer Journey
  42. 42. Mercedes-AMG SAP Business Suite powered by SAP HANA & Internet of Things (IoT) Click HERE for the Mercedes AMG Customer Journey:
  43. 43. ConAgra Foods Implements SAP HANA in Weeks Company or Organization ConAgra Foods Headquarters or Location Omaha, Nebraska Industry Consumer Products Company Revenue 13B USD About ConAgra Foods ConAgra Foods fills the refrigerators, freezers, and pantries of most US households. The company produces name-brand packaged and frozen foods. Sold in retail outlets of all kind. It is also one of the larger manufacturers of ingredients for the US foodservice, food manufacturing, and industrial markets. Project Scope  RDS Financial Acceleration with SAP HANA  RDS Profit Analysis with SAP HANA Dramatically improved the finance end user experience using HANA. The aim was to accelerate the provision of data in finance, controlling, material ledger, production cost analysis, and COPA. ConAgra saw the fixed scope of the RDS as a way to prove the technology and deliver value while also keeping the project and risk manageable The fixed fee nature of the engagement showed SAP was invested in the customer’s success and was confident it could be done Team of 8: 90% local consultants working on site 57% Worked with an extended team to resolve issues: MaxAttention, HANA COE, HANA Ambassador, RDS package teams and HANA development 4 and 8 weeks Implementations of profitability analysis and finance and controlling solutions (respectively) 92.9%Faster transfer of material ledger data (7 hours to 30 minutes) 3 days Reduction to month-end forecasting cycle 33344 (14/09) This content is approved by the customer and may not be altered under any circumstances.
  44. 44. Beiersdorf Employee & Customer Engagement with SAP Innovation Management Company Beiersdorf Shared Services GmbH Headquarters Hamburg, Germany Industry Professional services – professional accounting and IT services Products and Services Accounting and IT services for Beiersdorf companies in 260 locations worldwide Employees More than 400 Web Site www.beiersdorf.com Objectives  Actively shape the future  Gain awareness of market development  Achieve a transparent vision to decide the company strategy Why SAP  Strategic partner that Beiersdorf Shared Services trusted to serve as a partner for innovation  Benefit from innovation power and speed of SAP  Ready configuration and use of the SAP® Innovation Management solution, with no user training necessary  Unique features, like an idea coach and expert finder Resolution  Implemented SAP Innovation Management within 20 working days, with help from SAP Consulting and a rapid-deployment approach Benefits  Anchored a new innovation culture with SAP Innovation Management  Provided transparency for everybody about what happens with submitted ideas  Made innovation and idea management measurable  Eliminated the need for user training, thanks to the software’s appealing and easy-to-use interface 3x The idea submissions within 2 months Simpler User interface, allowing the introduction of a quick-start program Accelerated Submission of ideas per 100 users, from 1 submission every 6 months to over 4 per month within 2 months of using the new solution 33344 (14/09) This content is approved by the customer and may not be altered under any circumstances. “With SAP Innovation Management we increased the simplicity of the innovation process and projects. This easy-to-use solution tripled the number of idea submissions within only two months.” Francesco Goertz, Regional Demand and Innovation Manager, ITG, Beiersdorf Shared Services GmbH

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