70% of organizations say that efforts to transform the business are undermined by internal complexity, including legacy technologies and a lack of collaboration between the business and IT. Business functions can’t wait months for solutions, but IT leaders must to retain oversight to prevent digital projects from spiralling out of control. View this presentation from a live Webinar to see how Takeda Pharmaceuticals has used a Digital Business Platform to rapidly build agile applications approved by IT, but owned and customized by the business teams that use them – unlocking benefits that would be attractive to any organization. View to get practical insights from how Takeda: •Enabled the operational agility needed to digitally transform •Rapidly digitized core processes including procurement •Unlocked the potential for enterprise-wide cost savings

1. How to Reboot IT & Business
Collaboration
DIGITAL TRANSFORMATION:
Featuring guest speakers:

2. Today’s session
What we’ll be covering in this session
1. Introduction to the Challenge of IT-business collaboration
2
2. Embedding Software
Delivery Into The Business
3. How Takeda solved the IT &
business collaboration conundrum
John Rymer, Forrester Research Rebecca Karp, Takeda Pharmaceuticals

4. Global customers and partners
PARTNERS

5. 5
Analysing the Agility Trap Results
Transformation Success Factors and Ignition Switches
Transformation
Success Factors
Transformation
Success FactorsIgnition Switches Ignition Switches

6. 6
One business…but still two worlds
Companies need to remove the barriers to getting all of their people on board
Business Persona
Ignition
I want empowerment to drive
business change. I want us to
get working really quickly so
we can feel the benefits, not
the pain of process
challenges.
I need assurance and
control. We want to enable
innovation but we can’t
afford mistakes. Speed is
about cohesion and
integration at low risk. The
whole business has to win.
IT Persona
Control

7. Poll Question 1
What is your biggest barrier in IT-business collaboration?
A: Focussed on different priorities
B: Misaligned expectations of pace
C: Lack of trust between teams
D: No common technology platform for innovation

8. Embedding Software Delivery
Into The Business
John R. Rymer, Vice President and Principal Analyst
November 3, 2016

9. © 2016 Forrester Research, Inc. Reproduction Prohibited 9
Goals? IT and business on same page
0% 10% 20% 30% 40% 50% 60% 70% 80%
Accelerate our digital business
Improve differentiation in the market
Reduce costs
Improve the experience of our
customers
Grow revenues
Business decision-makers
(N = 5,191)
Technology decision-makers (N = 13,419)
Source: Forrester’s Global Business Technographics Priorities And Journey Survey, 2016
“Which of the following initiative are likely to be your organization’s top business
priorities over the next 12 months?
(High or critical priority)

10. © 2016 Forrester Research, Inc. Reproduction Prohibited 10
Now for the
fun part:
Actually
delivering
software
together

11. Poll Question 2
Where is it you experience the most friction?
A: Requirements Phase
B: Building Phase
C: Testing Phase
D: Release Phase
E: Ongoing Support / Change

12. © 2016 Forrester Research, Inc. Reproduction Prohibited 12
Focus on 4 items
Work process
Teams
Platforms
People

13. © 2016 Forrester Research, Inc. Reproduction Prohibited 13
1. Work: Reform the requirements stage
Driver Regulatory constraints Customer needs, feedback
Scope All but the kitchen sink One idea
Output Long document Working software
Teamwork Warring tribes Single team
Risk High-impact failures Small failures = learning
Source: Adapted from “TechRadar™: Modern Software Requirements Management Tools, Q2 2016”
Requirements Approaches
Waterfall Agile

14. © 2016 Forrester Research, Inc. Reproduction Prohibited 14
2. Teams: Sustaining IDEA structure
Identify
Design
Engineer
Analyze
› Business experts on
the team
› All for one, one for all
› Sustain team through
iterations
› Rigorous prioritization,
Darwinism

15. © 2016 Forrester Research, Inc. Reproduction Prohibited 15
3. Platforms: Rapid self-service delivery
IT
Managed
Elastic Infrastructure
Platform Services
Build Deploy Manage Secure
Tools & TemplatesSelf-service
UX Data Flow
Conventions
Team, BU
Managed
Applications
Reporting Collaboration
Mobile apps Workflows Rules

16. © 2015 Forrester Research, Inc. Reproduction Prohibited 16
5 ways low-code speeds app delivery
Visual descriptions much faster than coding
Easy, immediate, low-cost on-ramp
Discover true requirements and real value
Generate mobile apps from older apps
Empower developers you can find and afford

17. © 2016 Forrester Research, Inc. Reproduction Prohibited 17
4. People: Expand your labor pool
PaaS
Low-code platforms
Cloud Infrastructure Services
DevOps
Pros
Cloud Admins
Coders
Rapid Devs
Non-dev roles

18. © 2015 Forrester Research, Inc. Reproduction Prohibited 18
Roles Using
Coding
Platforms
Roles Using Low-Code
Cloud Platforms
Application delivery roles
Roles Collaborating On
Low-Code Platforms
DevOps
Pros
Coders
Rapid
Devs
Apps
Pros
Citizen
Developers
Process
Pros
Business
Analysts
Technology talents Business talents

19. forrester.com
Thank you
John R. Rymer
+1 650-581-3857
jrymer@forrester.com
@johnrrymer

20. How Takeda solved the IT & business
collaboration connundrum
DIGITAL TRANSFORMATION:
Rebecca Karp – Strategic Procurement Processes and Digital Lead

21. Takeda Pharmaceuticals
Leading Global Pharmaceutical Provider
Takeda is a research-based global company with its main focus
on pharmaceuticals. As the largest pharmaceutical company in
Japan and one of the global leaders of the industry, Takeda is
committed to strive towards better health for patients
worldwide through leading innovation in medicine.

22. About Me
Rebecca Karp – Strategic Procurement Processes and Digital Lead
• Global Procurement Organization
• Procurement Process and Systems
• Responsible for upstream procurement strategy
• Digital procurement strategy

23. Today’s session
What I’ll be covering in this session
I. Background – Our business and our challenges
II. Project – What we delivered using Bizagi
III. Results – What we achieved using Bizagi
IV. Recommendations – Tips for your transformation journey

24. Digitally automating processes
We looked at a variety of processes across the business
• Compliance Transparency Approval
• CCO-Finance
• IS/IT Forms
• Salary Review
• Time Management
• Global Procurement
• Finance Change Request
I - Background
IT recommended the use of
Bizagi to different business units

25. Our Challenge
What was the specific challenge in procurement?
• Low engagement due to 3 page long form
• Unable to deliver the full potential cost savings
• Needed to make it easier for people to engage
• Goal to increase overall procurement activity
I - Background
Show old form?

26. Our Approach
Working with a single platform approved by IT
Looked for solutions
that could digitize and
automate our
procurement process
Saw that we could use Bizagi to
drive process automation in our
business unit, working in
collaboration with IT
Remembered that IT had pro-actively
recommended Bizagi based on
experience of using Bizagi in other
business units and previously at Adidas
I - Background

27. Why Bizagi
IT Team
II - Project
Business Team
• Really easy to use
• Provides process analytics
• Easy to make changes
• Very user configurable
• Reduces IT support needed
• Versatile platform
• Infinitely scalable
• Delivers solutions faster
• Easy to integrate
• Reduces IT workload

28. Delivering results and demonstrating value quickly
II - Project
• Getting IT and business in the same room
• Process model becomes the application
• Facilitates conversations around data, integrations
• Whole first project in just 10-weeks
• Follow up innovation and iteration
• Low risk of project failure
Platform for collaboration

29. Our Project
What we delivered using Bizagi
• Digitizing procurement across three processes
• Simple multi-stage form easier to engage with
• Automating the process to facilitate speed and scale
II - Project

30. Business Impact
What we achieved using Bizagi
III - Results
Much faster for people to
engage with procurement
Massively increased potential for
cost-saving across the business
Improved perception of procurement
in other teams across the business

31. My Recommendations
Tips for your digital transformation journey
IV - Recommendations
 Bring business and IT together using a digital platform
 Focus on experimentation before investment
 Select a platform that can help you deliver results fast
 View digital transformation an iterative process of
continuous improvement

32. Thank You

33. Poll Question 3
Who needs to change their
approach to collaboration?
A: Business Teams
B: IT Teams
C: Both IT and Business

34. Questions Answers

35. WhitepapersCase Studies
For more information visit
www.bizagi.com
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