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Transforming Enterprises
Apagen Capability
www.erpnext.apagen.com
sales@apagen.com
Presentation Plan
1.
Apagen
Corporate
Profile
2.
ERPNext
Credentials
3.
Business
Transformation
Framework
4.
Offerings
5.
Summary
CORPORATE PROFILE
SOFTWARE & ERP SOLUTIONS
“INNOVATION IS OUR EXCELLENCE”
About Apagen
Appearance
• Apagen Solutions, head office is based out of Noida
• Apagen is a sister concern of Enventa Group
• Track record of world class product & service delivery since inception in 2009
• International presence in Malaysia, UK, Nigeria, Kenya, USA and UAE
• Rich portfolio of alliances with major industry players
Experience
• Expert in manufacturing domain
• World class ERP consulting services for Auto component manufacturers, oil
and gas drilling companies, Logistic companies, Plastic processing units,
Cement Units, Retail, Export Companies
• Having huge pool of products for Help Desk, Smart Card, Biometrics Payroll
system, Accounting, mobility, Production automation & Private Enterprise
ATM etc.
• Rich experience in offshore delivery through ODCs (Offshore Delivery Model)
at Noida and Next focus is on West India .
World wide presence
CA, USA
Kenya
Few of our Clients
iwitnessindiadivinesolution
OUR CAPABILITIES & CREDENTIALS
Investing experience in transforming Business
Expertise & Services Landscape
8
ERP Services Landscape
Implementation/ Rollouts
AMS & Production
Support
ERP Modular Upgrades
IT/ERP Advisory
Value Discovery
Workshop
Independent Testing/
Validation Services
Our Products Our Capability
Core ERP Solution ERPNext
Help Desk Complete help desk management Software
IVRS Help Desk Help Desk solution integrated with IVRS
Smart Card
Complete Smart card Solution , Majorly used in food
chains
Biometrics Attendance system Figure print Attendance system
Accounting Software Software for complete Accounting solution
Private Enterprise ATM etc. Integration with Finances and setting up private ATM
Mobile Executive Gladden Complete Mobility Solution for ERP (ERPNext)
Production Automation
Complete Production cycle Automation Solution for
ERPNext
Apagen Innovation Centre
- Project Management
- Quality Management System
- Internal Projects
- Methodologies
- Training Sessions
- Tools and Accelerators
- Knowledge Repository
- ERP Solution Academy
- Processes
- Project Experiences
- White Papers, Thought Leadership
- Domain Experts
- System Administrators DBAs
- Technical Consultants
- IT/ERP Advisory
- System Re-engineering
Team Profile
An Expert team with domain experience of 5+ Years
Functional Consultant
Technical Consultant
Domain Experts
IT Advisory Consultants
Program/ Project
Manager
Vision
&
Mission
Supervisors
Line
Management
Mid- Level
Management
Top
Management
V
E
N
D
O
R
Planning
3 - 5 Years
1-3 Year
Yearly
Quarterly
Weekly
Real-time - Collaboration
Strategy Percolation
Physical Supply Chain
Procure
ment
Sales &
Mktg.
Fulfillment& OB
Logistics
Billing&
Collection
Service &
Dispatch
Inward
Logistics
Deman
d Mgmt
C
U
S
T
O
M
E
R
Execution
Daily
End
Users
Key/ Power
Users
Sponsors/
Stakeholders
Review&AnalyticalTransactional
Transaction
Processing
Budgeting &
Planning
Analytics
Performance
Management
Organization
Level
Roles in Process
Automation
Time Horizon for
Operations
Type of System
Usage
Business Transformation Framework
Approach
- Enterprise Assessment
- Value Discovery
- Execution
Execution Methodology
- Ground-up
- Incremental/ Disruptive
- Sustenance & Improvement
Enablers
- Solution Accelerators - QMS
- Domain Expertise - KM & CoE
- Program Governance - Test Auto
Service Offerings
- IT Strategy - AMS
- EA/ IS Architecting - BI
- BP Transformation - Testing
- Enterprise Consolidation
Business
Objectives
Concerns System Types
Risk & Compliance
Profitability/ Revenue
Customer Delight
Employee Retention
Brand Value
Funnel & Alliances
Forecast / Predictability
Exception / Status
Plan Deviations - CAPA
Planning Accuracy
Minimize Res. Waste
Patterns & Quality Con
Operational Efficiency
Usability
Transaction Accuracy
Performance
Resource Availability
Response to Changes
Automation
GRC
Enterprise Management
Financial Consolidation
Brand Consistency
Communication
M & A / Valuations
Funnel & Alliances
Planning & Scheduling
Benchmark based
monitoring
Pro-active BI
Trend Analysis
W/F Collaboration
Transactional System
(ERP, SCM, CRM etc.)
Easily interfaced
STP; MES
Multiple Application
Channels (Web, Mobile)
Self-Service
Enterprise
Architecture
IS/ Application
Architecture
Process
Architecture
&
Model
Business Control ModelFront Office
Supply Chain Planning Manufacturing Logistics & Distribution
Marketing
Support Functions
Shared Services
Sales & Lead Management Service & Scheduling Warranty Mgmt
Contracts & Billing
HR & Payroll
ASCP
Acceptance& Reporting
Installed Base
Lead
Mgmt.
Quotes
Web Store
Campaign
Mgmt.
WIP Procurement
Quality & R&D
Order Mgmt
Shipment
Warehouse
Service Contracts
Invoicing
Scheduling & Dispatch
INV
Product
Life cycle
Pricing
Lease Contracts
Sales Contracts
Invoicing
Partner Mgmt.
Commissions
IncentiveCompensation
Licensing
Reporting
Administration
Claim Entry
Claim Approval
Legal & Compliance IT SupportFinancials
Showroom
Replenishment Repair & Reverse Logi.
Business Planning Demand Planning
Operation Planning
Admin
Audit Vendor Management
Business Intelligence
Financial Intelligence Sales & Mktg. Intelligence Service Intelligence ASCP Intelligence
GL AP CM
Cost AR FA
Service Desk
Period End Support
New Initiatives
Branding
Warranty Records
Extended Warranty
Advanced Pricing
Release Mgmt.
Discreet & Process
MSCA
Self Service
PLM
Collaboration Tools
Knowl
edge
Mgmt
.Reporting
Product and Marketing Strategy
Tele Service
Field Service
Depot Repair
BUSINESS TRANSFORMATION
FRAMEWORK
We Understand your business
Transforming Enterprise Approach
Enterprise Assessment
•Enterprise Architecture
Definition
•IT Strategy Definition
•IT Roadmap definition
•IT Governance Consulting
Value
Discovery
•Application Utilization & Value
Realization
•Application Roadmap
•Tech-Biz Optimization
•Application Portfolio
Harmonization
Plant
Automation &
Mobility
•Designing execution models
•Certified Methodologies
•Service Maturity Model
•Seamless cycle through
Business Application
Lifecycle
•Automating the plant s
•Mobile solutions
Methodologies
• Platform migrations
• Existing system to ERP
Migration
• Baan to any ERP
Migration
• Standard AMS
Framework
• Managed Basis Services
• Independent Testing
• FRICE Development
• Global & Regional
rollouts
• Value Discovery
• Enhancements &
modular
implementations
• ERP Upgrades
• Greenfield
Implementation
• Business – IT Alignment
(BITA)
• Template
implementations
Ground-up Incremental
Disruptive
Sustain &
Improve
Additional Tools for transformation
Upgrading
Products
Feedback
Mechanism
Domain
Expertise
Team Work
Program
Governance
Test
Automation
Transition
Methodology
Domain
Experts
Service Model
Wireless
solutions
Onsite
offshore
Delivery
Partnership
SERVICE & PRODUCT OFFERINGS
Expertise in Motion
Service Offerings
•Implementation & Rollouts
•Upgrades
•Enterprise Architecting
Business Transformation
•Production Support
•Application Support & Shared Support Desk
•Value Discovery
•Independent Testing
Application Management
•Software Development
•Managed Basis Services
•Net weaver Services
•Skill Augmentation
Technical Services
1
2
3
4
5
6
Zero license costs
Ultimate flexibility - No “blackbox” package
No vendor lock-in - Using standard data formats and protocols
Less risk - Future of system not tied to one company
Extensibility
Unlimited user support
Powerful object level user rights
User Friendly
Scalable
Start playing with our demo data and be ready to work!
Controls all your innovating processes
Why ERPNext?
Business – IT Alignment (BITA)
Designing the architecture for Technology Leverage
 Technology Roadmap listing set of milestones which will yield the
most benefit
 The Incremental Digitization Milestones and Technology plan
validated using a set of critical process scenarios
 Detailed design and deployment planning
System Discovery
Features/ Functions
Detailing
Technology
Blueprint
Technology Plan
Scenario Validation
Roadmap Definition
Program Governance
Future State
 Desired state prioritization to arrive at the ideal, achievable end
state
 Identify and understand complexity of current landscape of
processes and information flows
 Gather detailed information on data and functions of the systems.
 Draw up future state architecture with technology options for
component re-engineering and functional diagrams
 Guidelines and prioritization criteria for digitization program
ROAD MAP PHASE
REALIZATION PHASE
BLUEPRINT PHASE
Enterprise Assessment Approach
Future design based on current realities
Process &
Technology
Model
Evolution
Process
Recalibration
Prioritization
Criterion
Technology
Web
ProcessComplexity
Define desired state
model assuming no
process/ technology
limitations
Classifying them as
•Commoditized
•Customized
•Co-created
Overlaying Must-Have,
Nice to Have criterion to
define priority and ROI
in line with Future
business needs
Define Process Model.
Name potential
common global services
v/s application specific
needs
Define Future STATE
Business L0
ProcessRecalibration
Baseline current
processes and current
efficiency (functionality
and cost)
Sieve Common
Processes and build
Road Map
Overlay desired state
onto current process
map and arrive at future
process model
Apply prioritization
criterion to finally
define the extent of
BPM automation to be
undertaken
TechnologyWEB
Inventory the current
application architecture
Identify repetitive /
redundant apps/
services.
Overlay the current
onto the future state L0
Identify ideal state
phase and sequence of
the transformation
depending on the
complexity criterion and
priorities
Draw the ProMo
(Incremental
Digitization) road map
Implementation & Rollouts
Based on ASAP Methodology
Recommend right
practices for the
business through
system enablement
Bootstrap workshop
to facilitate
organizations
preparedness for
SMEs
Templates for
accurate & faster
capturing of
information &
efficient execution
Establish seamless
Project Governance
framework with
continuous risk
mitigation
Provide tools for easy
data management
from legacy to ERP
Custom development to
cater to business specific
requirements
Ability to offer training
with access to ERP
academy as required by
Customer teams
Establishment Of ERP
Internal Competency
Centre (ICC) for Post Live
scenario
Implementation Support Scenario
Tailored methodology for each scenario
• Design
• Build
• Test
• Deploy
New Projects
Process
Enhancements
Roll Outs,
Upgrades
New Process
Introduction
• Planning
• Blue printing
• Build
• Realization
• Cutover
• Go Live
• Prototype
• Configure
• Develop
• Test
• Deploy
• Prototype
• Validate
Process
• Configure
• Test
• Deploy
• Proven methodology for Global Rollouts: Kernel model development (onsite-offsite ) followed by roll
outs
• Reduced Implementation time (Record implementation in 33 days using our own SPEED methodology)
• Capability of handling simultaneous multi-site global rollouts
• Leverage Regional Fulfillment Hubs(RFH) for
• Support Help Desk – Tech-port
Clustering
based on
Regional
considerations
Time zone
considerations
Language
considerations
Variance of local
statutory
requirements
Degree of
Centralization
Exception
Management for
site specific
changes
Rules for
deviation from
the Corporate
template
STP vs. local
market
flexibility
requirements
Support
Structure
Need to
establish a
robust and
reliable support
structure
Tools team
centralization
vs. local
development
teams
Infrastructure
Proposed system
landscape -
single instance
vs multiple
instances
System
maintenance
processes &
teams
Release
management &
document
control
Legacy
Systems in
operation
Understanding
legacy systems–
establishing
commonalities
and differences
Retire &
Replace vs.
Integrate
decision on
existing legacy
systems
Program
Governance
Global, Regional
& Local Steering
Committees
Empowerment
of local
participants for
decision making
on process
changes etc.
Global Rollouts
Program Definition Framework
23
Implementation & Rollout Offering
Highlights
Work closely with Business and IT Core Team at Onsite
Ensure Lead Consultants align with business for Solution design
Maximize work from offshore for Development, Basis and Basic Configurations
Establish governance and escalation framework early during & work with well defined
communication plan
Establish proactive risk management and review
Maintain a Knowledge repository for process and design in identified tool
Do not commence without Knowledge transfer to the team who will actually do the work
Decide the documentation storing framework with version control
Establish procedures, guidelines, templates and Forms before commencing work
ERP Upgrades
Upgrade
Advisory
•Procedures to make best use of enhanced functionality of the
new release
•Consulting on organizational challenges, business processes,
and technical activities
•Review of current production environment and
recommendations for optimization
•Assessment of training needs of staff on the new release
•Formulation of the upgrade strategy
Upgrade
Execution
•Analysis of upgrade requirements
•Baseline technical upgrade
•Creation of system environment for the new version
•Upgrade of customizations & validation of interfaces and reports
•Unit test and system test of upgraded application
•Data migration
•Delta training in the new version
•Execution and implementation of testing plans
•Project management
Reduced
time-to-
upgrade
•Upgrade
Analyzer Tool
•Process
checklists &
utilities
Robust
upgrade
methodol
ogy
•Reduces
impact on
existing
business
processes and
interfaces
•Eliminates
risks and
ensures a
seamless
transition to
the new
release
Delta
approach
makes the
transition
non-
disruptive
•Guidelines for
planning the
cut-over
•Guidelines for
identifying
incremental
functionality
upgrade
Application Management Services
Lowering the IT Operation Cost
Value Unlocking
Value discovery
for better
application
utilization
Application
harmonization
Engagement Models
Dedicated
Shared Support
Desk
Catalogue based
subscription
3-Tier Support Model
Business
Process layer
Application
Layer
End-user
layer
AMS offerings by APAGEN
AMS Offering &
processes attuned to
need of ERP customers
Assurance of ERP
mandated and best
practices for
maintenance of your
ERP Landscape
Clear service definition
and inbuilt productivity
improvement practices
in the AMS framework
Focus on reducing the
call volume rather than
just improving the
response time
APAGEN ERP
AMS
Offering
Production & Application Support
Typical support structure
End Users
Level 1
Support
Level 2
Support
Level 3
Support
Application
Services
Customer
Service
Business
Process
Services
SupportLayerBusiness
Layer
 To ensure that the applications designed and
developed meet users' requirements
 Ability to change Configuration /Software as
per users needs
 To ensure business continuity
 To avoid disruptions to business
 To recover from disruptions as fast as possible
 To enable/assist end users to learn and use
the system, by direct hand holding
Objectives
Value Discovery Workshop
Unlock the application potential
Methodology
Technical Evaluation
Process Analysis
Issue & Gap analysis
Recalibration
Solutioning
Roadmap definition
Value Discovery Workshop helps
customer increase the utilization
of their existing ERP
implementation through
recalibration of implemented
processes, optimization of the
landscape enhance throughput of
the system
Value Discovery Workshop
delivers an incrementally,
non-disruptively
implementable roadmap
• Test Management
• Test strategy & planning
• Test case development & maintenance
• Test design
• Test Execution (automated & manual)
Testing
Lifecycle
Scope
• Functionality testing
• Regression testing
• Client support for UAT setup and UAT
management
Functional
Testing
Services
• Performance testing load & stress
• Internationalization
• Usability
• Interoperability / Compatibility
Non-
functional
Testing
Mitigate business
risk
Minimizes business
shutdown
Increases solution
predictability
Validation across
the breadth and
depth of processes
Minimizes time-
involvement of
users
Reduce testing
cycles
Increase regression
test coverage in hot
pack application
IndependentTesting
Application assurance & shortening testing cycles
Expertise on e-CATT and
several third-party tools
for automated testing
Independent testing
services to provide
application assurance
Complete test cycle
management from
requirement management
to UAT
Extensive test case &
automation script
repository for shortening
the test cycles
Test
Automation
TestAutomation
Application assurance to enhance application reliability
Application Support
• User & Security Administration
• OSS Notes Management
• Kernel & Support Packs Upgrades
• Client Copy & Administration
• Performance & Output Management
• Batch & System Monitoring
• CCMS
• Solution Manager
• Archival Management
Database Support
• DB Administration
• DB growth monitoring and Trend Analysis
• Archiving
• Backup and Restore
• System Copy
• High Availability & Disaster Recovery
Managed Basis Services
Complete range of services
Landscape
Architecture
Design
Version Upgrades
Single Sign-On
(SSO)
Implementation
LDAP Integration
External
Stakeholder Portal
applications
Knowledge
Management &
Collaboration
TREX Search
Business Package
Integration
BI Integration &
broadcasting
Self-service Portals
Universal Work
Lists
Custom
development
Enterprise Portals
Services Portfolio
Expertise
All ERPNext Business Intelligence components
Advisory Services
Organizational KPI framework definition & BI architecture
•Implementation Services
•Production Support
•Installation & Upgrades
•Authorization review & Segregation of Duties services
•Governance & Risk Compliance
ERPNext BI
•Dashboard & Digital Cockpit development
•Xcelsius
•Crystal Reports
•Widgets & Web Intelligence
•Business Objects Explorer
Business Objects
Business Intelligence
Current Certifications
• ISO 9001: 2001 (Quality Management
System)
• ISO 27001: 2005 (Information Security
Management System; Formerly BS 7799)
Quality Objectives
• Zero non-conformities
• On-time Delivery
• Deliver projects and services within
budget
• Adherence to standards & specs
• Continuous training, development
Process Areas
• Software Engineering lifecycles
• Service Delivery Lifecycles
• Support Functions
• Corrective & Preventive Action
• Continuous Improvement
• Customer & Employee Satisfaction
Metrics Focused
• Metrics frameworks for different lifecycles
Quality Policy
“To provide services, products and solutions
to both internal and external customers
exceeding agreed benchmarks through total
commitment of all Stakeholders.”
Quality Management Systems
Relentless focus on all aspects of delivery
Summary
Why APAGEN is a partner of choice…..
Solution Expertise
•Strong focus on
domain centric
solution building
drives benefit
realization after
solution
implementation
•Mature offerings
across ERP Lifecycle to
support clients for ALL
ERP needs
•Proven & certified
offerings designed to
solve specific business
and IT operation
challenges
Execution Expertise
•Bootstrap workshop
for organizational
preparedness &
effective change
management
•Robust delivery
processes with
independent quality
assurance
•Delivery framework
for AMS certified by
ERP
•Implementation Kits
for new
implementations &
rollouts
Accelerators
•Business process
template repository
•Re-usable component
warehouse of
functionality, reports
& utilities
•Provide tools for easy
data migration from
legacy to ERP
•Templates for
implementation in
various verticals
•Large repository of
test case & scripts for
various verticals and
business process
scenarios
Experience
•Running & managing
some of the most
complex ERP
installations for past
10 years
•Experienced in
delivering services
under several
engagement models
ranging from team
sourcing to managed
services from offshore
•Multi-location
implementations &
rollouts
•Large pool of
experienced ERPNext
experts to provide
onsite skill
augmentation services
Head Office: India
G-284,
Sector-63, Noida, India
Tel: +91 11 4162586 | Mob.: +91- 9971800665
Thank you
E-mail: gaurav.kumar@apagen.com | Web: www.erpnext.apagen.com

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Apagen company profile

  • 3. CORPORATE PROFILE SOFTWARE & ERP SOLUTIONS “INNOVATION IS OUR EXCELLENCE”
  • 4. About Apagen Appearance • Apagen Solutions, head office is based out of Noida • Apagen is a sister concern of Enventa Group • Track record of world class product & service delivery since inception in 2009 • International presence in Malaysia, UK, Nigeria, Kenya, USA and UAE • Rich portfolio of alliances with major industry players Experience • Expert in manufacturing domain • World class ERP consulting services for Auto component manufacturers, oil and gas drilling companies, Logistic companies, Plastic processing units, Cement Units, Retail, Export Companies • Having huge pool of products for Help Desk, Smart Card, Biometrics Payroll system, Accounting, mobility, Production automation & Private Enterprise ATM etc. • Rich experience in offshore delivery through ODCs (Offshore Delivery Model) at Noida and Next focus is on West India .
  • 6. Few of our Clients iwitnessindiadivinesolution
  • 7. OUR CAPABILITIES & CREDENTIALS Investing experience in transforming Business
  • 8. Expertise & Services Landscape 8 ERP Services Landscape Implementation/ Rollouts AMS & Production Support ERP Modular Upgrades IT/ERP Advisory Value Discovery Workshop Independent Testing/ Validation Services Our Products Our Capability Core ERP Solution ERPNext Help Desk Complete help desk management Software IVRS Help Desk Help Desk solution integrated with IVRS Smart Card Complete Smart card Solution , Majorly used in food chains Biometrics Attendance system Figure print Attendance system Accounting Software Software for complete Accounting solution Private Enterprise ATM etc. Integration with Finances and setting up private ATM Mobile Executive Gladden Complete Mobility Solution for ERP (ERPNext) Production Automation Complete Production cycle Automation Solution for ERPNext
  • 9. Apagen Innovation Centre - Project Management - Quality Management System - Internal Projects - Methodologies - Training Sessions - Tools and Accelerators - Knowledge Repository - ERP Solution Academy - Processes - Project Experiences - White Papers, Thought Leadership - Domain Experts - System Administrators DBAs - Technical Consultants - IT/ERP Advisory - System Re-engineering
  • 10. Team Profile An Expert team with domain experience of 5+ Years Functional Consultant Technical Consultant Domain Experts IT Advisory Consultants Program/ Project Manager
  • 11. Vision & Mission Supervisors Line Management Mid- Level Management Top Management V E N D O R Planning 3 - 5 Years 1-3 Year Yearly Quarterly Weekly Real-time - Collaboration Strategy Percolation Physical Supply Chain Procure ment Sales & Mktg. Fulfillment& OB Logistics Billing& Collection Service & Dispatch Inward Logistics Deman d Mgmt C U S T O M E R Execution Daily End Users Key/ Power Users Sponsors/ Stakeholders Review&AnalyticalTransactional Transaction Processing Budgeting & Planning Analytics Performance Management Organization Level Roles in Process Automation Time Horizon for Operations Type of System Usage Business Transformation Framework Approach - Enterprise Assessment - Value Discovery - Execution Execution Methodology - Ground-up - Incremental/ Disruptive - Sustenance & Improvement Enablers - Solution Accelerators - QMS - Domain Expertise - KM & CoE - Program Governance - Test Auto Service Offerings - IT Strategy - AMS - EA/ IS Architecting - BI - BP Transformation - Testing - Enterprise Consolidation Business Objectives Concerns System Types Risk & Compliance Profitability/ Revenue Customer Delight Employee Retention Brand Value Funnel & Alliances Forecast / Predictability Exception / Status Plan Deviations - CAPA Planning Accuracy Minimize Res. Waste Patterns & Quality Con Operational Efficiency Usability Transaction Accuracy Performance Resource Availability Response to Changes Automation GRC Enterprise Management Financial Consolidation Brand Consistency Communication M & A / Valuations Funnel & Alliances Planning & Scheduling Benchmark based monitoring Pro-active BI Trend Analysis W/F Collaboration Transactional System (ERP, SCM, CRM etc.) Easily interfaced STP; MES Multiple Application Channels (Web, Mobile) Self-Service Enterprise Architecture IS/ Application Architecture Process Architecture & Model Business Control ModelFront Office Supply Chain Planning Manufacturing Logistics & Distribution Marketing Support Functions Shared Services Sales & Lead Management Service & Scheduling Warranty Mgmt Contracts & Billing HR & Payroll ASCP Acceptance& Reporting Installed Base Lead Mgmt. Quotes Web Store Campaign Mgmt. WIP Procurement Quality & R&D Order Mgmt Shipment Warehouse Service Contracts Invoicing Scheduling & Dispatch INV Product Life cycle Pricing Lease Contracts Sales Contracts Invoicing Partner Mgmt. Commissions IncentiveCompensation Licensing Reporting Administration Claim Entry Claim Approval Legal & Compliance IT SupportFinancials Showroom Replenishment Repair & Reverse Logi. Business Planning Demand Planning Operation Planning Admin Audit Vendor Management Business Intelligence Financial Intelligence Sales & Mktg. Intelligence Service Intelligence ASCP Intelligence GL AP CM Cost AR FA Service Desk Period End Support New Initiatives Branding Warranty Records Extended Warranty Advanced Pricing Release Mgmt. Discreet & Process MSCA Self Service PLM Collaboration Tools Knowl edge Mgmt .Reporting Product and Marketing Strategy Tele Service Field Service Depot Repair
  • 13. Transforming Enterprise Approach Enterprise Assessment •Enterprise Architecture Definition •IT Strategy Definition •IT Roadmap definition •IT Governance Consulting Value Discovery •Application Utilization & Value Realization •Application Roadmap •Tech-Biz Optimization •Application Portfolio Harmonization Plant Automation & Mobility •Designing execution models •Certified Methodologies •Service Maturity Model •Seamless cycle through Business Application Lifecycle •Automating the plant s •Mobile solutions
  • 14. Methodologies • Platform migrations • Existing system to ERP Migration • Baan to any ERP Migration • Standard AMS Framework • Managed Basis Services • Independent Testing • FRICE Development • Global & Regional rollouts • Value Discovery • Enhancements & modular implementations • ERP Upgrades • Greenfield Implementation • Business – IT Alignment (BITA) • Template implementations Ground-up Incremental Disruptive Sustain & Improve
  • 15. Additional Tools for transformation Upgrading Products Feedback Mechanism Domain Expertise Team Work Program Governance Test Automation Transition Methodology Domain Experts Service Model Wireless solutions Onsite offshore Delivery Partnership
  • 16. SERVICE & PRODUCT OFFERINGS Expertise in Motion
  • 17. Service Offerings •Implementation & Rollouts •Upgrades •Enterprise Architecting Business Transformation •Production Support •Application Support & Shared Support Desk •Value Discovery •Independent Testing Application Management •Software Development •Managed Basis Services •Net weaver Services •Skill Augmentation Technical Services
  • 18. 1 2 3 4 5 6 Zero license costs Ultimate flexibility - No “blackbox” package No vendor lock-in - Using standard data formats and protocols Less risk - Future of system not tied to one company Extensibility Unlimited user support Powerful object level user rights User Friendly Scalable Start playing with our demo data and be ready to work! Controls all your innovating processes Why ERPNext?
  • 19. Business – IT Alignment (BITA) Designing the architecture for Technology Leverage  Technology Roadmap listing set of milestones which will yield the most benefit  The Incremental Digitization Milestones and Technology plan validated using a set of critical process scenarios  Detailed design and deployment planning System Discovery Features/ Functions Detailing Technology Blueprint Technology Plan Scenario Validation Roadmap Definition Program Governance Future State  Desired state prioritization to arrive at the ideal, achievable end state  Identify and understand complexity of current landscape of processes and information flows  Gather detailed information on data and functions of the systems.  Draw up future state architecture with technology options for component re-engineering and functional diagrams  Guidelines and prioritization criteria for digitization program ROAD MAP PHASE REALIZATION PHASE BLUEPRINT PHASE
  • 20. Enterprise Assessment Approach Future design based on current realities Process & Technology Model Evolution Process Recalibration Prioritization Criterion Technology Web ProcessComplexity Define desired state model assuming no process/ technology limitations Classifying them as •Commoditized •Customized •Co-created Overlaying Must-Have, Nice to Have criterion to define priority and ROI in line with Future business needs Define Process Model. Name potential common global services v/s application specific needs Define Future STATE Business L0 ProcessRecalibration Baseline current processes and current efficiency (functionality and cost) Sieve Common Processes and build Road Map Overlay desired state onto current process map and arrive at future process model Apply prioritization criterion to finally define the extent of BPM automation to be undertaken TechnologyWEB Inventory the current application architecture Identify repetitive / redundant apps/ services. Overlay the current onto the future state L0 Identify ideal state phase and sequence of the transformation depending on the complexity criterion and priorities Draw the ProMo (Incremental Digitization) road map
  • 21. Implementation & Rollouts Based on ASAP Methodology Recommend right practices for the business through system enablement Bootstrap workshop to facilitate organizations preparedness for SMEs Templates for accurate & faster capturing of information & efficient execution Establish seamless Project Governance framework with continuous risk mitigation Provide tools for easy data management from legacy to ERP Custom development to cater to business specific requirements Ability to offer training with access to ERP academy as required by Customer teams Establishment Of ERP Internal Competency Centre (ICC) for Post Live scenario
  • 22. Implementation Support Scenario Tailored methodology for each scenario • Design • Build • Test • Deploy New Projects Process Enhancements Roll Outs, Upgrades New Process Introduction • Planning • Blue printing • Build • Realization • Cutover • Go Live • Prototype • Configure • Develop • Test • Deploy • Prototype • Validate Process • Configure • Test • Deploy
  • 23. • Proven methodology for Global Rollouts: Kernel model development (onsite-offsite ) followed by roll outs • Reduced Implementation time (Record implementation in 33 days using our own SPEED methodology) • Capability of handling simultaneous multi-site global rollouts • Leverage Regional Fulfillment Hubs(RFH) for • Support Help Desk – Tech-port Clustering based on Regional considerations Time zone considerations Language considerations Variance of local statutory requirements Degree of Centralization Exception Management for site specific changes Rules for deviation from the Corporate template STP vs. local market flexibility requirements Support Structure Need to establish a robust and reliable support structure Tools team centralization vs. local development teams Infrastructure Proposed system landscape - single instance vs multiple instances System maintenance processes & teams Release management & document control Legacy Systems in operation Understanding legacy systems– establishing commonalities and differences Retire & Replace vs. Integrate decision on existing legacy systems Program Governance Global, Regional & Local Steering Committees Empowerment of local participants for decision making on process changes etc. Global Rollouts Program Definition Framework 23
  • 24. Implementation & Rollout Offering Highlights Work closely with Business and IT Core Team at Onsite Ensure Lead Consultants align with business for Solution design Maximize work from offshore for Development, Basis and Basic Configurations Establish governance and escalation framework early during & work with well defined communication plan Establish proactive risk management and review Maintain a Knowledge repository for process and design in identified tool Do not commence without Knowledge transfer to the team who will actually do the work Decide the documentation storing framework with version control Establish procedures, guidelines, templates and Forms before commencing work
  • 25. ERP Upgrades Upgrade Advisory •Procedures to make best use of enhanced functionality of the new release •Consulting on organizational challenges, business processes, and technical activities •Review of current production environment and recommendations for optimization •Assessment of training needs of staff on the new release •Formulation of the upgrade strategy Upgrade Execution •Analysis of upgrade requirements •Baseline technical upgrade •Creation of system environment for the new version •Upgrade of customizations & validation of interfaces and reports •Unit test and system test of upgraded application •Data migration •Delta training in the new version •Execution and implementation of testing plans •Project management Reduced time-to- upgrade •Upgrade Analyzer Tool •Process checklists & utilities Robust upgrade methodol ogy •Reduces impact on existing business processes and interfaces •Eliminates risks and ensures a seamless transition to the new release Delta approach makes the transition non- disruptive •Guidelines for planning the cut-over •Guidelines for identifying incremental functionality upgrade
  • 26. Application Management Services Lowering the IT Operation Cost Value Unlocking Value discovery for better application utilization Application harmonization Engagement Models Dedicated Shared Support Desk Catalogue based subscription 3-Tier Support Model Business Process layer Application Layer End-user layer
  • 27. AMS offerings by APAGEN AMS Offering & processes attuned to need of ERP customers Assurance of ERP mandated and best practices for maintenance of your ERP Landscape Clear service definition and inbuilt productivity improvement practices in the AMS framework Focus on reducing the call volume rather than just improving the response time APAGEN ERP AMS Offering
  • 28. Production & Application Support Typical support structure End Users Level 1 Support Level 2 Support Level 3 Support Application Services Customer Service Business Process Services SupportLayerBusiness Layer  To ensure that the applications designed and developed meet users' requirements  Ability to change Configuration /Software as per users needs  To ensure business continuity  To avoid disruptions to business  To recover from disruptions as fast as possible  To enable/assist end users to learn and use the system, by direct hand holding Objectives
  • 29. Value Discovery Workshop Unlock the application potential Methodology Technical Evaluation Process Analysis Issue & Gap analysis Recalibration Solutioning Roadmap definition Value Discovery Workshop helps customer increase the utilization of their existing ERP implementation through recalibration of implemented processes, optimization of the landscape enhance throughput of the system Value Discovery Workshop delivers an incrementally, non-disruptively implementable roadmap
  • 30. • Test Management • Test strategy & planning • Test case development & maintenance • Test design • Test Execution (automated & manual) Testing Lifecycle Scope • Functionality testing • Regression testing • Client support for UAT setup and UAT management Functional Testing Services • Performance testing load & stress • Internationalization • Usability • Interoperability / Compatibility Non- functional Testing Mitigate business risk Minimizes business shutdown Increases solution predictability Validation across the breadth and depth of processes Minimizes time- involvement of users Reduce testing cycles Increase regression test coverage in hot pack application IndependentTesting Application assurance & shortening testing cycles
  • 31. Expertise on e-CATT and several third-party tools for automated testing Independent testing services to provide application assurance Complete test cycle management from requirement management to UAT Extensive test case & automation script repository for shortening the test cycles Test Automation TestAutomation Application assurance to enhance application reliability
  • 32. Application Support • User & Security Administration • OSS Notes Management • Kernel & Support Packs Upgrades • Client Copy & Administration • Performance & Output Management • Batch & System Monitoring • CCMS • Solution Manager • Archival Management Database Support • DB Administration • DB growth monitoring and Trend Analysis • Archiving • Backup and Restore • System Copy • High Availability & Disaster Recovery Managed Basis Services Complete range of services
  • 33. Landscape Architecture Design Version Upgrades Single Sign-On (SSO) Implementation LDAP Integration External Stakeholder Portal applications Knowledge Management & Collaboration TREX Search Business Package Integration BI Integration & broadcasting Self-service Portals Universal Work Lists Custom development Enterprise Portals Services Portfolio
  • 34. Expertise All ERPNext Business Intelligence components Advisory Services Organizational KPI framework definition & BI architecture •Implementation Services •Production Support •Installation & Upgrades •Authorization review & Segregation of Duties services •Governance & Risk Compliance ERPNext BI •Dashboard & Digital Cockpit development •Xcelsius •Crystal Reports •Widgets & Web Intelligence •Business Objects Explorer Business Objects Business Intelligence
  • 35. Current Certifications • ISO 9001: 2001 (Quality Management System) • ISO 27001: 2005 (Information Security Management System; Formerly BS 7799) Quality Objectives • Zero non-conformities • On-time Delivery • Deliver projects and services within budget • Adherence to standards & specs • Continuous training, development Process Areas • Software Engineering lifecycles • Service Delivery Lifecycles • Support Functions • Corrective & Preventive Action • Continuous Improvement • Customer & Employee Satisfaction Metrics Focused • Metrics frameworks for different lifecycles Quality Policy “To provide services, products and solutions to both internal and external customers exceeding agreed benchmarks through total commitment of all Stakeholders.” Quality Management Systems Relentless focus on all aspects of delivery
  • 36. Summary Why APAGEN is a partner of choice….. Solution Expertise •Strong focus on domain centric solution building drives benefit realization after solution implementation •Mature offerings across ERP Lifecycle to support clients for ALL ERP needs •Proven & certified offerings designed to solve specific business and IT operation challenges Execution Expertise •Bootstrap workshop for organizational preparedness & effective change management •Robust delivery processes with independent quality assurance •Delivery framework for AMS certified by ERP •Implementation Kits for new implementations & rollouts Accelerators •Business process template repository •Re-usable component warehouse of functionality, reports & utilities •Provide tools for easy data migration from legacy to ERP •Templates for implementation in various verticals •Large repository of test case & scripts for various verticals and business process scenarios Experience •Running & managing some of the most complex ERP installations for past 10 years •Experienced in delivering services under several engagement models ranging from team sourcing to managed services from offshore •Multi-location implementations & rollouts •Large pool of experienced ERPNext experts to provide onsite skill augmentation services
  • 37. Head Office: India G-284, Sector-63, Noida, India Tel: +91 11 4162586 | Mob.: +91- 9971800665 Thank you E-mail: gaurav.kumar@apagen.com | Web: www.erpnext.apagen.com