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Contract No. 250482 CEMSDI Civil-servant Empowerment for Multi Media Service Delivery ICT-enabled NEW INSTRUMENTS & METHODOLOGIES TO EMPOWER  SERVICE DELIVERY  IN  EUROPEAN LOCAL AREAS FIRST  TRAINING  ROUND Javier Ossandon ANCITEL S.p.A. ICT Policy Support Programme Call 3 objective 3.3  Inclusive eGovernance
THE TASK The vision of Local Governments on how to improve service delivery through eGovernment and make it inclusive for all citizens and all administrations The integration of the Digital Local Agenda in the actual strategy of the European Union to implement in every country the European Digital Agenda This presentation  is about:
INDEX ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INDEX
INCLUSIVE eGOVERNMENT tackles two main challenges: ,[object Object],empower authorities and civil servants of small local governments  to use ICT improving their work and service delivery to citizens and companies (the digital divide between metropolitan areas and small urban/rural centres is growing)
THE BACKGROUND In 2007 (Hameenlina-Finland) the DLA Manifesto with 5 thematic priorities and 28 goals was approved The Declaration of Cracow (EISCO 2005) launched the Digital Local Agenda to react, in practical terms, to the difficulties municipalities had in using ICT Since 1996, local/regional governments have developed a common European vision on eGovernment and local development ICT- enabled EISCO Conferences
THE BACKGROUND ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],THE BACKGROUND CEMR’s Contribution (Council of European Municipalities and Regions)
[object Object],[object Object],[object Object],[object Object],THE BACKGROUND Cracow Declaration 2005
[object Object],[object Object],[object Object],[object Object],THE BACKGROUND
THE BACKGROUND ,[object Object],[object Object],[object Object],Three DLA European projects are underway:
DLA RELEVANCE The Digital Local Agenda is a process in time that requires adequate planning and constant evaluation by actors involved is a policy instrument to implement feasible eGovernment strategies in local/regional areas by mapping real needs  is a great monitoring tool to assess improvement  and decide on projects and how to finance them
DLA RELEVANCE Immagine a territory where: ,[object Object],[object Object],[object Object],[object Object]
DLA RELEVANCE ,[object Object],[object Object],This is the idea behind the empowerment process of small local governments using the DLA instrument !!!!
DLA  PRIORITIES ,[object Object],[object Object],[object Object]
DLA  PRIORITIES ,[object Object],[object Object],(updated inclusive eGovernment thematic priorities  based on the 28 goals of the DLA Manifesto  discussed at  EISCO 2007)
THE DLA CONCEPT The Digital Local Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY OBJECTIVES OF THE DLA ,[object Object],[object Object],[object Object]
THE DIGITAL LOCAL AGENDA PLAN ,[object Object],[object Object],[object Object],[object Object]
THE DIGITAL LOCAL AGENDA PLAN ,[object Object],[object Object],[object Object],[object Object]
THE INFORMATION  SOCIETY  PACT An agreement involving public and private local providers of digital services to: take initiative ensuring good broadband  communications and infrastructure develop the demand of digital services  (also  by action enabling socially disadvantaged to use them) promote common enabling services  (as call centres,electronic user authentication,  payment services) implement sustainable service strategies building on  synergies and cost savings on investments organise one-stop shops 24/7
PUBLIC ADMINISTRATION REGIONS PROVINCES STATE AGENCY CITIES MUNICIPALITIES OTHERS CHALLENGES PRIVATE ICT AND SERVICE PROVIDERS IT INDUSTRY HI-TECH SME’S CONTENT PROVIDER CONSULTING OTHERS ATTRACTIVE  INTERNET ONE-STOP-SCHOP  ENABLING SERVICES ALWAYS ON LINE 24/7 BROADBAND  FOR  ALL SUSTAINABLE STRATEGY DIGITAL DEMAND  INCREASE
THE  CITIZENS’ FORUM A web portal to establish a permanent link with citizens and stakeholders to: ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],DLA ADDED - VALUE
[object Object],[object Object],[object Object],[object Object],[object Object],DLA ADDED -   VALUE
EUROPEAN DIGITAL AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EUROPEAN DIGITAL AGENDA Broadband 2013 : DSL for  everyone      (December 2008: 93%) 2020: min. target - fast broadband  30 Mgps for all citizens  (in January 2010, 23% of service contracts engaged providers to broadband 10 Mgps) High Speed broadband  over 100 Mbps  for  at  least  50%   of European citizens
EUROPEAN DIGITAL AGENDA ,[object Object],[object Object],[object Object],[object Object],Unique digital market
EUROPEAN DIGITAL AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Digital Inclusion
EUROPEAN DIGITAL AGENDA ,[object Object],Public services trasnational public services: all services that form part of the list to be agreed by Member States  during 2011  must be online and accessible to citizens and enterprises 2015:
EUROPEAN DIGITAL   AGENDA ,[object Object],[object Object],[object Object],Innovation and research
EUROPEAN DIGITAL AGENDA Low carbon economy 2020: 20% reduction  of global consumption of energy regarding illumination power
EUROPEAN DIGITAL   AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EUROPEAN DIGITAL AGENDA ,[object Object],[object Object],[object Object]
EUROPEAN DIGITAL AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Possible causes
THE DLA   PROCESS ,[object Object],[object Object],[object Object],[object Object]
THE DLA PROCESS ,[object Object],[object Object],[object Object],[object Object]
ORGANISING YOUR   DLA ,[object Object],To   move forward you have to : ,[object Object],[object Object],There are no strong and weak  Digital Local Agendas! Just your best possible agenda!
[object Object],[object Object],[object Object],[object Object],ORGANISING YOUR  DLA The New perspective
ORGANISING YOUR  DLA Key questions in a process oriented organisation ,[object Object],[object Object],[object Object],[object Object],[object Object]
ORGANISING YOUR  DLA ,[object Object],[object Object],The Local Government organisation is  managed  through defined processes that interact and are subject to continuous control to ensure they meet given targets ,[object Object],[object Object],[object Object],[object Object]
ORGANISING YOUR  DLA ,[object Object],[object Object],HOPING THAT YO WILL BE AWARE OF ITS  IMPORTANCE  … AND THAT YOU WILL SUCCEED !!!
THANK YOU

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DLA - The European Initiative

  • 1. Contract No. 250482 CEMSDI Civil-servant Empowerment for Multi Media Service Delivery ICT-enabled NEW INSTRUMENTS & METHODOLOGIES TO EMPOWER SERVICE DELIVERY IN EUROPEAN LOCAL AREAS FIRST TRAINING ROUND Javier Ossandon ANCITEL S.p.A. ICT Policy Support Programme Call 3 objective 3.3 Inclusive eGovernance
  • 2. THE TASK The vision of Local Governments on how to improve service delivery through eGovernment and make it inclusive for all citizens and all administrations The integration of the Digital Local Agenda in the actual strategy of the European Union to implement in every country the European Digital Agenda This presentation is about:
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  • 6. THE BACKGROUND In 2007 (Hameenlina-Finland) the DLA Manifesto with 5 thematic priorities and 28 goals was approved The Declaration of Cracow (EISCO 2005) launched the Digital Local Agenda to react, in practical terms, to the difficulties municipalities had in using ICT Since 1996, local/regional governments have developed a common European vision on eGovernment and local development ICT- enabled EISCO Conferences
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  • 12. DLA RELEVANCE The Digital Local Agenda is a process in time that requires adequate planning and constant evaluation by actors involved is a policy instrument to implement feasible eGovernment strategies in local/regional areas by mapping real needs is a great monitoring tool to assess improvement and decide on projects and how to finance them
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  • 21. THE INFORMATION SOCIETY PACT An agreement involving public and private local providers of digital services to: take initiative ensuring good broadband communications and infrastructure develop the demand of digital services (also by action enabling socially disadvantaged to use them) promote common enabling services (as call centres,electronic user authentication, payment services) implement sustainable service strategies building on synergies and cost savings on investments organise one-stop shops 24/7
  • 22. PUBLIC ADMINISTRATION REGIONS PROVINCES STATE AGENCY CITIES MUNICIPALITIES OTHERS CHALLENGES PRIVATE ICT AND SERVICE PROVIDERS IT INDUSTRY HI-TECH SME’S CONTENT PROVIDER CONSULTING OTHERS ATTRACTIVE INTERNET ONE-STOP-SCHOP ENABLING SERVICES ALWAYS ON LINE 24/7 BROADBAND FOR ALL SUSTAINABLE STRATEGY DIGITAL DEMAND INCREASE
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  • 27. EUROPEAN DIGITAL AGENDA Broadband 2013 : DSL for everyone (December 2008: 93%) 2020: min. target - fast broadband 30 Mgps for all citizens (in January 2010, 23% of service contracts engaged providers to broadband 10 Mgps) High Speed broadband over 100 Mbps for at least 50% of European citizens
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  • 32. EUROPEAN DIGITAL AGENDA Low carbon economy 2020: 20% reduction of global consumption of energy regarding illumination power
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