The document defines conflict as a process where one party perceives that their interests are being opposed or negatively affected by another party. It notes that conflict stems from perceived threats to personal or collective goals, which are usually related to interpersonal wants. The document also discusses the iceberg model of conflict, where most of the conflict is hidden beneath the surface. It provides three definitions of conflict and lists the components of conflict as including values, interests, and emotions. The document outlines the conflict process and sources of conflict within organizations, and notes that conflict can have both positive and negative outcomes.