Debbie Gilliam has over 10 years of experience in client services, account management, and sales. She has a background in healthcare operations and currently works as an Account Executive at PCMG in Shelton, CT, where she builds strong customer relationships, identifies new clients through outbound sales calls, and develops partnerships with technology vendors. Prior to her current role, Gilliam held client services and sales positions at Pitney Bowes, Questionmark, Bankers Life and Casualty, and Gartner Group, gaining experience in customer support, contract negotiation, sales support, and business development. She has a Bachelor's degree in Business Administration from Sacred Heart University.

1. Debbie Gilliam
2600 Park Ave Unit 7G, Bridgeport, CT 06604 203-339-5204 ♦ debbiegilliam@ymail.com
Client Service Support/Account Management
Client relationship professional with 10+ years of building relationships with internal and
external customers. Additional background in healthcare operations.
C o r e S t r e n g t h s
 Client communications
 Organization skills
 Intermediate medical
term knowledge
 Contract review
 Business development
 Process improvements
 Problem solving skills
 Effective written and Oral
communication skills
 Work independent and in
a team environment
 Detailed Oriented
Computer Skills
M.S Office, PowerPoint, Outlook, Word, Excel, various in-house applications
P r o f e s s i o n a l E x p e r i e n c e
PCMG, Shelton, CT 12/2014 – Present
A direct market reseller of IT products and services to public sector customers nationwide.
Account Executive
Working with private sector, including education facilities and building strong customer
relationships.
• Build a book of business by prospecting and identifying new clients through
outbound sales calls.
• Develop and maintain strong relationships with OEM partners and distributors
including Apple, Microsoft , Cisco and HP.
• Research clients’ needs and build a solid client relationship.
TEMPORARY JOB ASSIGNMENTS 1/2014 – 11/2014
Customer Service, Telemarketing, Clerical
PITNEY BOWES, Shelton, CT 09/2005-10/2013
Provides technology solutions and offers: postage meters, mail machines, shipping, address
mapping and geo location software for small, mid-size and large companies.
Client Service Specialist/Inside Sales
Provided internal and external client support combined with sales to build customer
relationships, renew contracts, retain services and grow revenue.
• Provided accurate information on contracts, products and services, and pricing to
new and existing customers in an inbound and outbound call center environment.
• Assisted customers in reviewing new and renewed lease and rental contracts, and

2. Debbie Gilliam
negotiate contracted lease and rental agreements.
• Effectively ask fact finding questions to introduce new products and business
appropriate solutions and increase customer satisfaction.
• Prepared product information packets and conducted online demonstrations.
• Collaborated with Field Sales Representative and marketing department to promote
and sell new products and services.
• Researched issues and solved problems by constant communication between
internal and external customers.
• Maintained a customer base of more than 10K customers and increased retention
rates by 15%.
QUESTIONMARK, Stamford, CT 08/2004-08/2005
Provides testing and assessment software technology and services that enable
organizations to measure knowledge, skills and attitudes.
Sales Support
Worked with Field Sales Representatives and Upper Management to coordinate symposiums,
trade shows, and expos, as a key way to demonstrate and sell assessment software.
• Developed strategic relationships with customers using consultative sales
techniques.
• Represented organization at symposia, trade shows, and exhibitions, promoting
software and providing demonstrations of functions.
• Collaborated with sales team on qualifying leads and soliciting referrals.
• Reviewed and distributed marketing materials.
BANKERS LIFE AND CASUALTY, Fort Myers, FL 2001-2004
An insurance company focused on the insurance needs of the retirement market.
Insurance Sales Professional
• Marketed and sold a full range of life and health products, including life insurance,
annuities, long-term care and other insurance programs.
• Generated new business through cold calling, bulk mailing and client referrals.
• Evaluated customer needs and followed through on potential opportunities.
• Research claims and various customer issues.
Gartner Group, Fort Myers, Fl 1995-2001
Senior Sales Support and Billing Representative
• Provided sales support to Sales Executives across all levels.
• Reviewed contracts to ensure they met with processing guidelines.
• Reconciled billing and invoicing issues with Finance.
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3. Debbie Gilliam
E d u c a t i o n
Bachelor of Science, Business Administration
Sacred Heart University, Fairfield, CT.
A w a r d s
Sales Leadership Award, 2005
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