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                                                                                                                   Robert J. Knapp  
________________________________________________________________________ 
                                                                                   ​634 Truman Court   Duncanville   TX 75137 
                                                                                                                           972­835­4485   972­709­7230 
                                                                                                                            bknapp010@gmail.com 
 
 
Career Objective​: 
I seek the opportunity to establish new revenue sources, increase sales, and expand 
market awareness of the company.  My worth is in the value I add to the business. 
 
Achievements & Accomplishments​: 
● Performed Business Intelligence for strategic startup of call center.  
● Senior Business Development for IT VAR: opened business lines with major companies 
● Start up of Temp/ Health Care staffing: Achieved positive cash flow within 60 days: Directly                             
executed all of the Sales and Marketing functions of this project 
● Through sourcing, bidding and servicing, Opened and Managed Government Contract                   
Physician and Dentist Recruiting practice 
● Increased agency candidate base by over 300 % 
● Initiated Engineering and CAD desks for agency 
● Directly increased agency IT placements by 50% 
● Highest Territory Sales Achievement Corporate Awards 
● Initiated Anesthesia recruiting practice: positive cash flow in 60 days 
● Spearheaded new Engineering practice for agency 
● Recruited and managed team for marketing and sales 
 
Skills​: 
● Cold call prospecting // Strong sales closing // B2B sales presentations // Develop vertical 
sales // Level C Negotiations // Large System >$1M sales 
● Network development and marketing // Client counseling and strategy development // 
Intangible and Tangible Sales // Government bid proposals 
● Temp Staffing Operations/ Staff Assignments 
● Sales training and Development // Staff Evaluations 
● Trade show presentations 
      PC & MAC user skills: Microsoft Office; Excel: Quicken: CRM Software 
 
Work history​:
 
Senior Project Manager: Business Development 
       10/2010­Present: ​ Jotem, ​Serving as I Contractor to  ​C­Level Marketing and Sales, Plano, TX 
● Construct Multi­Mode to Market strategies and execute Business Development                 
tasks for B2B and B2C projects;  
● Assess business markets for IT software, Accounting Software, ERP, financial                   
products, and industrial/disposal clients; 
● Evaluate sales and operational staffing contributions to business development                 
effort; 
● Identify and realign as needed, the climate, character and perception of                     
organization; 
● Phase oriented marketing and sales directives for specific clients including: 
● Specific target market prospect lists for contact via phone and Email for direct sales                           
activity and marketing campaigns; 
● Formulate content for specific sales activity for various clients; 
● Manage initial and followup matrix for pipeline sales activity; 
● Serve as principal consultant C­Level client contact for training and education; 
● Manage and evaluate on site sales staff on project based on parameters set for                           
each sales campaign; 
● Evaluate and report marketing efforts for depth, cost efficiency, and contribution to                       
coordinated sales activity.   
 
Paralegal 
    ​11/2009­09/2010 (Contract ended)                           ​McLeaish & Associates, Duncanville, TX 
          Completed all initial and dispute filings for Workers’ Compensation cases; Drafted letters 
           and appeals to Commission and opposing counsel: Conducted initial client interviews and   
           case presentations; Assisted in litigation cases; maintained calendar for filings and RFP’s. 
 
Senior Business Development Analyst 
     9/2007­5/2008                                                                                 ​PCPC Direct, Ltd.  Dallas, TX   
           The task of the members of this team is to continually assess industries and companies 
           in regard to their potential needs for enterprise solutions embedded in their Information  
           Technology and services.  I was responsible for initial identification of key decision makers  
           in these companies and making initial contact for introductions and relative follow through.   
   
           ​Patient Care Representative 
    5/2007­09/2007    (Staff Reduction: Laid off)              ​Priority Home Health Services 
         Marketing the services of a Medicare Certified Home Health Care Agency to Acute Care  
         Hospitals, Skilled Nursing Facilities, Physicians Offices and targeted communities.   
         Developed new territory for agency with new direction through common end service providers:  
         Identified secondary market as entry point to build relationships for referral base. 
 
  ​Manager:Customer Service 
8/2002 ­ 3/2007                                                                ​Cooper Flooring, Carrollton, TX  
Through intense customer contact through escalated CS input, developed strategic                   
Customer Service department for National retailer for service provider. This effort earmarked                       
the new direction for all CS activity in Tri­State area. 
 
Recruiter/ Project Manager 
3/2002 ­ 8/2002                                                                                           ​PMSA, Dallas, TX 
     ​Through my direct efforts, the agency achieved prominence in this geographic area for several  
     new markets.  Specific activity was; 
        Bidding, securing and filling of US Federal contracts for Dentists and Physicians: 
■ Developed Staffing Client Base for Daily Nursing staffing: 
■ Recruited medical staff to service local hospital and ecf clients: 
■ Provided staff training on recruiting methods and interviewing techniques   
 
Recruiter 
1/2000 ­ 3/2002                                                                                 ​General Enterprises, Dallas,  
■ Exceeded sales quota and expectations within first thirty days : 
■ Initiated Engineering desk for agency:: 
■ Interviewed candidates in office daily: 
■ Developed client base in IT and Engineering 
 
Sales 
   2/1999 ­ 1/2000 (Quit)                        ​Grand Prairie Ford, Grand Prairie, TX 
■ New Car Sales: 
         Selected by Regional Management to represent Ford at Auto Shows 
 
Account Sales 
1/1998 ­ 11/1998( Company ­closed Dallas office) . . .. . ​WavePhore Newscast, Dallas, TX 
■ Business to Business IT software sales : 
■ Prospected major metropolitan areas on east coast: 
■ Opened clients for projects with projected revenue in excess of $1.5M each: 
 
Recruiter 
5/1996 ­ 1/1998                                                                   L​a Barge & Associates, Dallas, TX 
■ Initiated Health Care discipline desk for agency; 
■ Performed target searches for select clients in Engineering and sales nationwide: 
 
Recruiter/ Project Manager 
5/1991 ­ 3/1996                                                                  ​Eagle Consulting Group, Irving, TX 
■ Recruiting in Medical/Anesthesia services: 
■ Achieved prominent status in Southeast Region monitoring all professional staff developments 
with prospective and active clients: 
 
Insurance Sales Representative 
10/1989 ­ 4/1991 (Resigned)                                                                               ​BMA, Dallas, TX 
     Selling Insurance contracts: Life, Health, Group, Disability, and Annuity products 
 
Administrator   
8/1980 ­ 4/1989         Multi Pracice Physician Groups  ​North Texas Clinic Association, 
Lancaster, TX & Skinner Clinic san Antonio, TX 
 
Education 
2009        Kaplan College. Dallas, TX 
● Paralegal Certification​  (ABA Approved) 
1978        Trinity University, San Antonio, TX 
● Master's Degree : Health Care Administration 
    1976            Thomas More College, Ft. Mitchell, KY 
● Bachelor's Degree  :Major Business​: Minor in Psychology 
 

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Robert Knapp's Resume Highlights Sales and Recruiting Experience

  • 1.                                                                                                                    Robert J. Knapp   ________________________________________________________________________                                                                                     ​634 Truman Court   Duncanville   TX 75137                                                                                                                             972­835­4485   972­709­7230                                                                                                                              bknapp010@gmail.com      Career Objective​:  I seek the opportunity to establish new revenue sources, increase sales, and expand  market awareness of the company.  My worth is in the value I add to the business.    Achievements & Accomplishments​:  ● Performed Business Intelligence for strategic startup of call center.   ● Senior Business Development for IT VAR: opened business lines with major companies  ● Start up of Temp/ Health Care staffing: Achieved positive cash flow within 60 days: Directly                              executed all of the Sales and Marketing functions of this project  ● Through sourcing, bidding and servicing, Opened and Managed Government Contract                    Physician and Dentist Recruiting practice  ● Increased agency candidate base by over 300 %  ● Initiated Engineering and CAD desks for agency  ● Directly increased agency IT placements by 50%  ● Highest Territory Sales Achievement Corporate Awards  ● Initiated Anesthesia recruiting practice: positive cash flow in 60 days  ● Spearheaded new Engineering practice for agency  ● Recruited and managed team for marketing and sales    Skills​:  ● Cold call prospecting // Strong sales closing // B2B sales presentations // Develop vertical  sales // Level C Negotiations // Large System >$1M sales  ● Network development and marketing // Client counseling and strategy development //  Intangible and Tangible Sales // Government bid proposals  ● Temp Staffing Operations/ Staff Assignments  ● Sales training and Development // Staff Evaluations  ● Trade show presentations        PC & MAC user skills: Microsoft Office; Excel: Quicken: CRM Software    Work history​:   Senior Project Manager: Business Development         10/2010­Present: ​ Jotem, ​Serving as I Contractor to  ​C­Level Marketing and Sales, Plano, TX  ● Construct Multi­Mode to Market strategies and execute Business Development                  tasks for B2B and B2C projects;   ● Assess business markets for IT software, Accounting Software, ERP, financial                    products, and industrial/disposal clients;  ● Evaluate sales and operational staffing contributions to business development                  effort;  ● Identify and realign as needed, the climate, character and perception of                      organization;  ● Phase oriented marketing and sales directives for specific clients including:  ● Specific target market prospect lists for contact via phone and Email for direct sales                           
  • 2. activity and marketing campaigns;  ● Formulate content for specific sales activity for various clients;  ● Manage initial and followup matrix for pipeline sales activity;  ● Serve as principal consultant C­Level client contact for training and education;  ● Manage and evaluate on site sales staff on project based on parameters set for                            each sales campaign;  ● Evaluate and report marketing efforts for depth, cost efficiency, and contribution to                        coordinated sales activity.      Paralegal      ​11/2009­09/2010 (Contract ended)                           ​McLeaish & Associates, Duncanville, TX            Completed all initial and dispute filings for Workers’ Compensation cases; Drafted letters             and appeals to Commission and opposing counsel: Conducted initial client interviews and               case presentations; Assisted in litigation cases; maintained calendar for filings and RFP’s.    Senior Business Development Analyst       9/2007­5/2008                                                                                 ​PCPC Direct, Ltd.  Dallas, TX               The task of the members of this team is to continually assess industries and companies             in regard to their potential needs for enterprise solutions embedded in their Information              Technology and services.  I was responsible for initial identification of key decision makers              in these companies and making initial contact for introductions and relative follow through.                   ​Patient Care Representative      5/2007­09/2007    (Staff Reduction: Laid off)              ​Priority Home Health Services           Marketing the services of a Medicare Certified Home Health Care Agency to Acute Care            Hospitals, Skilled Nursing Facilities, Physicians Offices and targeted communities.             Developed new territory for agency with new direction through common end service providers:            Identified secondary market as entry point to build relationships for referral base.      ​Manager:Customer Service  8/2002 ­ 3/2007                                                                ​Cooper Flooring, Carrollton, TX   Through intense customer contact through escalated CS input, developed strategic                    Customer Service department for National retailer for service provider. This effort earmarked                        the new direction for all CS activity in Tri­State area.    Recruiter/ Project Manager  3/2002 ­ 8/2002                                                                                           ​PMSA, Dallas, TX       ​Through my direct efforts, the agency achieved prominence in this geographic area for several        new markets.  Specific activity was;          Bidding, securing and filling of US Federal contracts for Dentists and Physicians:  ■ Developed Staffing Client Base for Daily Nursing staffing:  ■ Recruited medical staff to service local hospital and ecf clients:  ■ Provided staff training on recruiting methods and interviewing techniques      Recruiter  1/2000 ­ 3/2002                                                                                 ​General Enterprises, Dallas,   ■ Exceeded sales quota and expectations within first thirty days :  ■ Initiated Engineering desk for agency:: 
  • 3. ■ Interviewed candidates in office daily:  ■ Developed client base in IT and Engineering    Sales     2/1999 ­ 1/2000 (Quit)                        ​Grand Prairie Ford, Grand Prairie, TX  ■ New Car Sales:           Selected by Regional Management to represent Ford at Auto Shows    Account Sales  1/1998 ­ 11/1998( Company ­closed Dallas office) . . .. . ​WavePhore Newscast, Dallas, TX  ■ Business to Business IT software sales :  ■ Prospected major metropolitan areas on east coast:  ■ Opened clients for projects with projected revenue in excess of $1.5M each:    Recruiter  5/1996 ­ 1/1998                                                                   L​a Barge & Associates, Dallas, TX  ■ Initiated Health Care discipline desk for agency;  ■ Performed target searches for select clients in Engineering and sales nationwide:    Recruiter/ Project Manager  5/1991 ­ 3/1996                                                                  ​Eagle Consulting Group, Irving, TX  ■ Recruiting in Medical/Anesthesia services:  ■ Achieved prominent status in Southeast Region monitoring all professional staff developments  with prospective and active clients:    Insurance Sales Representative  10/1989 ­ 4/1991 (Resigned)                                                                               ​BMA, Dallas, TX       Selling Insurance contracts: Life, Health, Group, Disability, and Annuity products    Administrator    8/1980 ­ 4/1989         Multi Pracice Physician Groups  ​North Texas Clinic Association,  Lancaster, TX & Skinner Clinic san Antonio, TX    Education  2009        Kaplan College. Dallas, TX  ● Paralegal Certification​  (ABA Approved)  1978        Trinity University, San Antonio, TX  ● Master's Degree : Health Care Administration      1976            Thomas More College, Ft. Mitchell, KY  ● Bachelor's Degree  :Major Business​: Minor in Psychology