This document discusses the inevitability of internet and technology outages and provides tips for planning ahead. It begins with a case study about the author's experience with an airport outage where their phone, SMS, and public WiFi were unavailable. They were forced to set up a new email account to communicate. The document then outlines three phases of increasing personal technology use and dependency: 1) internet, TV, and apps at home, 2) syncing of personal data and apps across devices, and 3) the rise of "smart" devices. It identifies common causes of outages like device failure, app issues, internet problems, and user error. The author advocates educating users on limitations, planning for contingencies by doubling up

1. Where ITs@!
Philip Anthony/Co-Operative Systems

2. “Death, Taxes & Internet Outages”
Aim - A
realistic, existenti
alist non-
paranoid
relationship with
technology

3. No 3g
Internet
Case Study : Airport Meltdown
Cant Phone
or SMS
No Public
WiFi
The fix? – blag
into a lounge
set up yet
another
hotmail
account, sigh
…
The outcome ?

4. „Well How Did I Get Here?..

5. Phase II – Bringing it all back home
Internet
Digital TV
TIVO (BT Vision)
Home Cinema + Apps
Wireless Keyboard & Mouse
Internet Radio
DAS

6. Phase II – Bringing it all back home
= Personal Data Center
you cant just come round & watch TV

7. • Full Outlook & Live.com + Adobe & MsOffice
• Trains & Buses & Boris Bikes & TFL
• SatNav, Maps, Local Scout, Weather
• BBC & Times
• Bing, Google, YouTube, Wikipedia
• Facebook, Linked in
• Amazon, e-bay, Tesco, British Airways,
• Games – Angry birds
• + And there is a Phone & Txt
Lovin the „apps‟…
Phase III - Real Smart
How many serious smart users in the house?

8. Phase III – Acts of Faith..
Any others ‘early adopters’ done this yet?

9. Man in Control of his Universe
User centric computing

10. What can possibly go wrong?
Who is responsible?
Who is accountable?

11. Issues & Causes of Outages
What happens:
• Device Failure
• App Failure
• Internet Outage
Causes:
ICT industry- rush to market
Lack of planning
User error – unplugging, not charging, not understanding
Lack of responsibility and accountability
Usage beyond design parameters

12. X - Multiple Points for Failure
X
X
X
X
X
X
X
X
X
X
X


13. Plan Ahead – For
users..
eg- For travel
Educate on
Limitations
eg ADSL SLAs
@ home
Educate on
Complexity
Double Up
• Internet
• Devices
• Apps
• Infrastructure
• DB replication
• Mail archiving
Avoiding Outages – IT People
“I cant get email…”
DR planning = Risk & Cost

14. Avoiding Outages II – Personal Planning
- Communication
• Bjorn Communicator
• Mail me
• phil@coopsys.net & pda66@live.com
• Txt me
• Call me
• Office (all)
• Mobile (key contacts)
• Home (F&F&Core)

15. Avoiding Outages III – Personal Planning
- Information Access
• Ben Informed:
• Database/Office Info
• Office PC, Laptop, Telly, Phone
• Internet/Apps
• Phone, Office PC, Telly, Laptop
Think ahead on where you will be….

16. „Down n out „– Being Realistic
• 99% up time = offline 3.5 days per year
• 99.9 = offline almost 9 hours per year
• 99.99 = approx 1 hour per year
• Most organisations, services will have an outage each year
• Many outage recoveries can not be rehearsed
• Home & Smart phones are more vulnerable than office services
• Have a plan B & C

17. The Opportunity…

18. Death, Taxes, Internet Outages

19. Thank You
Philip Anthony/Co-Operative Systems
Mail me  - phil@coopsys.net