Kristina Brown is seeking a retail management position. She has over 10 years of experience in retail management, including as a Store Manager at SoftMoc and Assistant Manager roles at Fossil, Esprit, and Talbots. Her experience includes administrative duties like scheduling, reporting, inventory management, and customer service. She is skilled in merchandising, training staff, and motivating teams to meet sales goals.

1. Kristina Brown
308 Jane Street ♦ Toronto, ON M6S 3Z4 ♦ 416-294-9587 ♦
Seeking a position in the capacity of Retail Management bringing
the following experience, skills and attributes:
♦ ♦ ♦
Dedicated and detailed oriented with experience and knowledge of retail store operations, management and
corporate policies. The ability to motivate and direct others in a supportive and cooperative team environment.
Superior telephone, customer service and computer skills in MS Word, Excel, Outlook and Powerpoint. Strong
work ethic with exceptional organizational and communication skills, adaptable and enjoys new challenges.
PROFESSIONAL EXPERIENCE
October 2010 to present
SoftMoc Toronto, Ontario
Store Manager
• Administrative: wrote closing sales reports- audited all receipts – wrote schedule on a bi-weekly basis-
completed bank deposits-completed all new hire paperwork-completed employee pay requests and
vacation requests paperwork- completed employee productivity and customer ratings reports every
week-submitted employee hours on a bi-weekly basis to head office-processed on-line orders to be
sent to customers
• Merchandise: received all merchandise coming into the store – introduced new products to the sales
associates and taught them any related product information – conducted merchandise markdowns-
completed inventory audits four times a year- merchandised all areas of the store according to head
office plan- completed merchandise recalls to be sent back to warehouse facility-completed store to
store transfers
• Management: opening and closing of the store –communicated daily sales goals to sales associates –
trained and coached all associates on selling techniques – assisted customers with any needs they had
including special orders, refunds and exchanges- made sure sales associates were offering customers
shoe care products and getting them to sign up for our frequent buyer program- motivated sales
associates to meet targets with different employee contests and feedback training-continually met or
exceeded stores sales targets-organized and led staff meetings
Fossil Etobicoke, Ontario December 2009 to October 2010
Assistant Manager
• Administrative: updated weekly employee productivity reports - wrote sales reports at closing each night
for district manager – processed payroll – wrote weekly schedules according to employee availability –
called other stores for customer merchandise orders – sent out paperwork to head office bi-weekly –
audited all receipts – wrote a daily planner at opening each day that was an overview of the stores daily
plan, where we were week to date and month to date and any other sales related information
• Merchandise: received all merchandise coming into the store and followed up with any discrepancies –
conducted floor-sets bi-weekly according to the head office directed plan-o-gram – introduced new
products to the sales associates and made sure they had the necessary product knowledge on these
items – conducted merchandise markdowns and transfers – organized the store’s back-stock
• Management: opening and closing of the store – communicated daily sales goals to each associate –
provided the necessary training and coaching to all sales associates – assisted customers with any
needs they had including returns and merchandise orders – made sure that all customers were greeted
and assisted – asked open-ended questions to customers to find out what needs they had – coached
sales associates on adding on to the sale and various other selling skills

2. Mar-Che Designs Inc. Etobicoke, Ontario September 2009 to present
Merchandiser and Sales Coordinator
• Administrative: answered telephone calls from clients - set up meetings with prospective clients
- faxed and e-mailed purchase order forms and other related paperwork - met with clients to discuss
cost and shipment dates –prepared packages to be mailed
• Merchandise: bought fabric for the designer- merchandised the pillows to make them look visually
appealing –organized fabric samples
Esprit Toronto, Ontario April 2008 to September 2009
Assistant Manager
• Administrative: prepared daily sales reports for district manager - updated all productivity reports -
monitored and maintained merchandise inventory – processed payroll – assisted in preparing weekly
schedule- called other stores for merchandise orders for customers- sent out weekly paperwork to head
office
• Merchandise: introduced new products to the sales associates - identified strong and weak style trends
- merchandised all windows, walls and floor fixtures - replenishment of products on the sales floor -
conducted merchandise markdowns- received and transferred merchandise
• Management: opening and closing of the store - communicated daily revenue goals to the sales
associates - maintained an open communication with customer service issues and sales associate
relations - provided the training and coaching with the sales associates to achieve their targeted
revenue goals- assisted customers with any needs they had including returns, follow up in the fitting
room and merchandise orders
Talbots Etobicoke, Ontario April 2007 to April 2008
Management Trainee
• Administrative: prepared daily productivity and deposit reports - monitored and maintained merchandise
inventory - processed payroll information - scheduled sales associates weekly hours - assisted in preparing
forecast sales reports
• Merchandise: introduced new products to the sales associates - merchandised all windows, walls and floor
fixtures in the store - replenishment of product on the sales floor – transferred merchandise to outlets
• Management: opening and closing of the store - communicated daily sales goals to the associates -
maintained an open communication with customer service issues and sales associate relations - made sure
customer service was always put first and encouraged my associates to do the same - phoned other store
locations to find products for customers
EDUCATION
Seneca College - Toronto, Ontario – Fashion Merchandising and Retail Management Diploma
Mohawk College – Hamilton, Ontario – Preparatory Music Certificate
Valley Heights Secondary - Langton, Ontario- Ontario Secondary School Diploma
Dale Carnegie Course- Toronto, Ontario- Effective Communications and Human Relations

3. REFERENCES AVAILABLE UPON REQUEST