The document discusses the importance of empathy in problem solving. It argues that (1) people are more motivated to solve problems that directly impact them, (2) lacking empathy makes it difficult to care about problems facing others, and (3) developing empathy allows people to better understand different perspectives and support solving community issues. The document provides strategies for improving empathy, such as listening without judgment and considering how potential solutions benefit everyone. Developing empathy is key to identifying problems all stakeholders have a role in solving.