1. MITZI DORAN
214.563.8020 • mitzi.doran@yahoo.com • 7301 FM 1390• Scurry, TX 75158
EXECUTIVE ADMINISTRATIVE ASSISTANT
Dynamic and highly ethical Executive Administrative Assistant with extensive experience providing key administrative support to
Senior Vice Presidents and Managers, staff members, customers and stakeholders. Exhibits a high degree of diplomacy using sou nd
judgment to make decisions and demonstrates exemplary integrity in handling confidential/sensitive information. Highly proficient
in database management using various systems to complete work in a timely manner. Adept at building and maintaining strong
relationships and working collaboratively with internal teams and external clients and vendors.
Critical Thinking • Problem Resolution • Client/Vendor Relationship • Travel/Calendar Management
Correspondence/Reports • System Management • Project Management • Expense Tracking and Maintenance
PROFESSIONA L OVERVIEW
SR. Sales Coordinator
Move Solutions 2015-2016
Provided detailed and complexadministrative supportto 3 Sr. Sales AccountManagers.Ensured the efficient coordinator ofvarious
clerical functions to include,but not limited to, managing correspondence,work orders,while maintaining a high degree of
professionalism and confidentialitywith sensitive or critical information.
 Organized and coordinated logistics all work orders,forecast,minutes from meeting
 Monitored and maintained calendars and schedules to ensure all commitments were met.
 Create customer profiles in Lead Trak,setrates, manage and organize.
 Take calls for Account Mgr. to set up walkthroughs with the clientto get an understanding ofwhatit will take to move there
company.Coordinate move dates from start to finish.
 Proposal for client, which includes getting currentCOI’s from all locations.
 Purchase orders for Third Party vendors. Out of town/state moves.
 Make sure W/O match invoices and close.Monitor Account receivables for 3 Sr. Account Managers.
Executive Assistant
NATIONAL ACCOUNTS 2007-2014
Provided detailed and complexadministrative supportto 2 Vice Presidents,as well as back-up supportfor the Regional Presidentand
Sales and Marketing teams.Ensured the efficientadministration ofvarious clerical functions to include,butnot limited to, managing
correspondence,travel arrangements and calendar maintenance and generating reports,while maintaining a high degree of
professionalism and confidentialitywith sensitive or critical information.
 Organized and coordinated logistics for all internal and external events and seminars to include;sending invites,securing
locations,selecting meals,preparing agendas and setting up on the day of the event/seminar.
 Monitored and maintained calendars and schedules to ensure all commitments were met.
 Tracked and updated monthlyexpense reports for multiple departments and stakeholders.
 Worked collaboratively with internal team members and acted as liaison for clients and vendors.
 Generated and compiled various reports using SalesForce and Cognos systems.
 Coordinated and managed all travel itineraries and provided all related travel documents.
 Completed special projects as required meeting aggressive deadlines and timeframes.
Executive Assistant (1998-2007)
AIG WORLDSOURE DIVISION 1998-2007
Supported the Regional SouthwestManager and performed a variety of administrative and clerical tasks such as answering and
screening incoming calls,reviewing and categorizing correspondence and coordinating travel.
 Generated and maintained monthlyreports and created detailed spreadsheets and worksheets for various projects.
 Managed all travel arrangements for the Regional SouthwestManager and other stakeholders from various AIGoffices,to
include air and hotel reservations and meals and transportation.
 Worked on various proprietary systems to include Estart,EMIS, and Midas, and also worked on underwriting Worksheets and
creating workflow for WorldRisk.
 Assisted with setting up files and coordinating onboarding for new employees.
Administrative Assistant (1997-1998)
Supported the Medical Claims department,working closelywith the Claims Adjusters to ensure the efficientprocessing and fac ilitation
of claims management,to include file creation,taking dictation,and processing invoices and paym ents.
 Created files for each claim to include assigning a claim number,assigning to the correct Claims Adjuster and following up w ith
standard notification to claimant.Attached incoming correspondence to corresponding files.
 Worked collaboratively with the Claims Adjusters and processed and transcribed dictation to send to Lawyers.
 Reviewed invoices and ensured payments were submitted and processed in a timelymanner.
 Answered and screened incoming calls and directed to the appropriate party.
Technical Knowledge: MS Office Suite • Cognos • EMIS • Midas