SlideShare a Scribd company logo
CONTACT DATA DECAYS
YOU HAVE A
CRM PROBLEM
Wrong phone
number
The company
was acquired
Wrong title
I have
duplicates
The data is old
The emails
don’t work
My CRM
data sucks
I just called
someone who’s
been dead for a
year
Have a deeper
understanding to the
nature of the problem
Be informed when
choosing a vendor
Define
best practices to
minimize bad data
Help you be an
advocate for change
management
Remove
unrealistic
expectations
Understand
how your CRM
decisions
effect data
So what is the why?
SHORT ANSWER
If each deal is worth $10,000 that’s $4.3 million in lost deals
1,200
new accounts
per year
36%
decay rate
432
bad records
Data Decay rate
Data Decay rate
of your data is
already bad
4%
36%
20%
LONG ANSWER
per month
per month
Accelerate revenue through smart data
WHY DATA DECAYS
The National U.S.
average of a job
length is 54 months
75 phone numbers
change every 30
minutes
Change in title or
promotion
Change in working
location
Change of phone
number
Change of
department
Change of area
code
Merger or
acquisition
1 2
3 4
30minutes
Update
your CRM
contact data
every 60-90
days
Use tools
& automated
programs to
keep data
fresh
Work with
data experts
to stay on top
of your data
1 2 3
THE COMPLETE
DATA QUALITY GUIDE
bit.ly/Data-Quality-Guide
DATA DECAYDATA DECAY
WHY YOUR CRM DATA
SUCKS
DATA DECAY
IF YOU'VE HEARD ANY OF
THESE COMMENTS...
IF YOU UNDERSTAND THE WHY,
YOU WILL BE ABLE TO...
For CRM and
marketing
automation
solutions
THE SOLUTION

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Data Decay: Why Your CRM Data SUCKS

  • 1. CONTACT DATA DECAYS YOU HAVE A CRM PROBLEM Wrong phone number The company was acquired Wrong title I have duplicates The data is old The emails don’t work My CRM data sucks I just called someone who’s been dead for a year Have a deeper understanding to the nature of the problem Be informed when choosing a vendor Define best practices to minimize bad data Help you be an advocate for change management Remove unrealistic expectations Understand how your CRM decisions effect data So what is the why? SHORT ANSWER If each deal is worth $10,000 that’s $4.3 million in lost deals 1,200 new accounts per year 36% decay rate 432 bad records Data Decay rate Data Decay rate of your data is already bad 4% 36% 20% LONG ANSWER per month per month Accelerate revenue through smart data WHY DATA DECAYS The National U.S. average of a job length is 54 months 75 phone numbers change every 30 minutes Change in title or promotion Change in working location Change of phone number Change of department Change of area code Merger or acquisition 1 2 3 4 30minutes Update your CRM contact data every 60-90 days Use tools & automated programs to keep data fresh Work with data experts to stay on top of your data 1 2 3 THE COMPLETE DATA QUALITY GUIDE bit.ly/Data-Quality-Guide DATA DECAYDATA DECAY WHY YOUR CRM DATA SUCKS DATA DECAY IF YOU'VE HEARD ANY OF THESE COMMENTS... IF YOU UNDERSTAND THE WHY, YOU WILL BE ABLE TO... For CRM and marketing automation solutions THE SOLUTION