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Business driven BI - Self-service Techniques
The document summarizes the results of a survey on business-driven business intelligence (BI). It found that most respondents were BI or IT professionals at an intermediate experience level. The majority of users access BI tool outputs rather than using the tools directly. Self-service BI tools are gaining popularity due to benefits like empowering users and speeding report delivery, but also face challenges like requiring more training than expected. Most BI tool users are information consumers who view and navigate outputs, while a quarter are producers who personalize and craft outputs. Desktop analysis tools and BI tools with intuitive interfaces are the most commonly used self-service approaches.
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Business driven BI - Self-service Techniques
- 1. Business-Driven BI -Survey Results- Wayne Eckerson Founder, BI Leadership Forum Director of Research, TechTarget
- 2. Survey Respondents BI or IT professional 70% Beginning 19% Business sponsor or user 9% Intermediate 47% Consultant 22% Advanced 34% www.bileadership.com 2
- 3. % of userswho: Today In 18 Months 26% Use BI tools 34% 37% Use BI tool output (but not BI tools) 37% 42% Don't use BI tools or output 31% www.bileadership.com 3
- 4. % of Usersby BI Maturity Beginner Intermediate Advanced 15% Use BI tools 20% 41% 33% Use BI tool output (but not BI tools) 37% 38% 57% Don't use BI tools or output 43% 30% www.bileader.com 4
- 5. Success rates ofself-service BI Excellent 5% Good 31% Average 35% Fair 20% Poor 9% www.bileadership.com 5
- 6. Drivers of Self-ServiceBI Empower users 82% Speed delivery of custom reports 67% Improve BI adoption and usage 64% Eliminate IT backlog 60% Generate more insights 59% Increase user satisfaction 56% www.bileadership.com 6
- 7. Challenges Requiresmore training than expected 73% Creates report chaos 61% Self-service tools confuse users 42% Makes it harder to find the right report 36% Self-service tools are hard to use 25% Spawns more requests to IT than before 15% www.bileadership.com 7
- 8. Consumers vs Producers Producers 26% Consumers 74% www.bileadership.com 8
- 9. Information Consumers View 47% Navigate 29% Modify 12% Explore 9% Model 6% www.bileadership.com 9
- 10. Consumers by BIMaturity Beginner Intermediate Advanced 54% View 50% 37% 21% Navigate 29% 31% 11% Modify 11% 15% 11% Explore 8% 11% 8% Model 4% 8% www.bileader.com 10
- 11. Information Producers Personalize 21% Assemble 20% Craft 35% Source 11% Develop 19% www.bileader.com 11
- 12. Producers by BIMaturity Beginner Intermediate Advanced 21% Personalize 23% 19% 20% Assemble 18% 23% 35% Craft 37% 33% 11% Source 10% 14% 19% Develop 17% 17% www.bileader.com 12
- 13. Popularity of Self-ServiceApproaches BI tools with user-friendly semantic layer 69% Desktop analysis tools (e.g. Excel, PowerPivot, Lyzasoft) 63% Dashboards that connect directly to operational systems 31% In-memory visual discovery tools 25% BI mashup tools (assemble reports from data and visual… 21% BI tools that embed lightweight data transformation tools 19% Mashboards (assemble dashboards from prewritten charts… 14% Cloud BI (Software-as-a-service) 13% Other 9% www.bileader.com 13
- 14. BI Tools byBI Maturity Beginner Intermediate Advanced 50% BI tools with user-friendly semantic layer 80% 61% 53% Desktop analysis tools (e.g. Excel, PowerPivot, Lyzasoft) 68% 61% 22% Dashboards that connect directly to operational systems 32% 34% 19% In-memory visual discovery tools 22% 34% BI mashup tools (assemble reports from data and visual 22% 21% components) 20% 16% BI tools that embed lightweight data transformation tools 19% 21% Mashboards (assemble dashboards from prewritten charts 19% 11% and tables) 16% 16% Cloud BI (Software-as-a-service) 8% 20% 9% Other 8% 11% www.bileader.com 14
- 15. Webcast • See TechTargetWebcast by Wayne Eckerson that explains this data. www.bileader.com 15