1. VIJAYA KUMAR
Indian, Single, 30 years old.
Passport Number: G02419893 (Validity July 08th
, 2017)
Al-Warqa-2, MIR 3. Dubai – UAE
Mobile: +971 551101502
vg.vijay2008@gmail.
PROFESSIONAL EXPERIENCE
 August , 2014 - up to present
SUPERVISOR | Food & Beverage Department | Hilton Garden Inn
Responsibilities:
- Provided exceptional costumer service to In-house and outside guests.
-Supervise and run operations of In room dining and the restaurant.
-Assist restaurant manager to achieving financial targets and ,to prepare the weekly duty Rota,
ensuring adequate staffing off the restaurant and IRD.
- Responsible for restaurant and room service daily reports.
- Receive ,record and make any necessary arrangements for reservations and special functions in
the restaurant or pent house.
- Ensured the guest satisfaction, from arrival to leaving the restaurant in accordance with the
standards.
- Ensured any special needs of the guests such as food allergies.
- Make quick and positive decisions regarding any situation, for example dress code.
- Allocate tables for each party according to the diary and transfer all reservations to the daily
table plan and the meal plan.
- Ensured a consistent and convincing standard of service and maintain all the service standards
and Hilton Policies.
- Keep the relation with the guest, Regular guests, and long-stay guests.
- Active contributed to service.
- Participate in internal Meetings and training courses.
- Conduct daily “roll call meetings“ to keep staff informed of current promotions, daily specials,
guest comments, daily events and pertinent memos.
- Manage and reply Trip Advisor comments.
- Handling the payroll system for the restaurant, to be given to Finance department monthly.

2. SKILLS GAINED FROM THE JOB
-Ability to take responsibility for all operational aspects of the Restaurant and Room service .
- Able to work confidently and efficiently around customers.
-Supervise and motivate, work as part of the team.
-Able to deliver the excellent standard of service.
-Have good computer skills and excellent communication skills,
-Ability to solve problems and use own initiative.
-Have an excellent telephone manner and be able to talk detailed reservations.
-Cashiering skills
 January 2011 – August 17th
, 2014
CAPTAIN |Food & Beverage Department | Hilton Dubai Jumeirah Resorts &Hilton The Walk.
Responsibilities:
- Worked indirectly with the costumers, provide detail information and requirement for food and
beverage and taking orders.
- Ensured all the documents to be complete as the requirement.
-Taking orders and working as a shift in-charge
-Preparing departmental training records and fallow up non availability items for food and
beverage both.
- Able to give clear information and handle any difficulties or problem solving with the guest, for
example time limit for the food and beverage.
-Fallow up the room service promotional activities.
- Organize all the documentation for shift work on a daily basis including pre-shift reports ,daily
training topics ,shift floor plan ,requisition for food and beverage.
-Ensure compliance with In room dining SOPs.
PERSONAL STRENGHTS AND ABILITIES
• 9 year experienced in service industry (Hospitality) within a professional services
environment in Hilton hotels and Resorts and Hilton Hotel Garden Inn
• Very good knowledge of Microsoft Office, Excel, Power point.
• A self-motivated and high-initiative person, strong ethic and positive attitude, service
oriented, open with new knowledge, easy to adapt with new environment, able to work
under pressure, good health, accept new challenges.
• Ability to work well with the team and/or independently.

3. QUALIFICATION
• Degree course in hospitality management from AP. University
• Bachelor degree in science
• Completed diploma in computers.
SEMINARS AND TRAININGS ATTENDED
• Leadership Training
• Departmental trainer Hilton world wide
• Train the trainer
• Mastering and art of service
• BSS world basic food hygiene course Dubai UA
• Basic fire training(civil defense Dubai UAE)
SUMMARY
• Pre-opening specialist. Has successfully worked for two hotels and four Restaurants and
two bars as well in room dine in.
• “SPIRIT OF HILTON “award in two years in two hotels.
• Has been part of various social drives.
• Started as part of the opening for the hotel in 2011 {Hilton Dubai the walk}
• As well pre –opening team for Hilton Garden Inn Hotel in 2015