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your relationship with Coverdale.

Coverdale
The Coverdale Organisation Ltd
Westpoint
4 Redheughs Rigg
Edinburgh
EH12 9DQ
t: +44 (0) 131 338 6126
f: +44 (0) 131 338 6700
e: info@coverdale.co.uk
w: www.coverdale.co.uk
w: www.coverdale.com

Overseas offices
Germany

Switzerland

China

Coverdale Team Management
Deutschland GmbH
Boosstraße 3, 81541 München
t: +49(0)89-6514007
f: +49(0)89-668685
e: germany@coverdale.com
w: www.coverdale.de

Coverdale Schweiz GmbH
Dufourstrasse 25, 4010 Basel
t: +41(0)61-2051940
f: +41(0)61-2051945
e: switzerland@coverdale.com
w: www.coverdale.ch

Austria

Coverdale CS
Polní 293
25245 Zvole, Czech Republic
t: +420-2-57760107
f: +420-2-57760106
e: czech@coverdale.com

Coverdale Management
Consulting Co Ltd
Third Zhiye (Dong Yu) Building
Room B-2303 # A1Shuguang
Xili Sanyuan Bridge
Chaoyang District
Beijing
100028
China
t: +0086 (0) 10-58220691
f: +0086 (0) 10-58220692
e: info@coverdale-china.com
w: www.coverdale-china.com

Coverdale Managementberatungs
und -trainings GmbH
Gonzagagasse 11-17, A-1010
Wien
t: +43(0)1-5334427
m: +43(0)699 10132607
f: +43(0)1-5354578 15
e: austria@coverdale.com
w: www.coverdale.at

Czech Republic

Russia
Coverdale JSC
Prospekt Kosygina 28-1
195298 St. Petersburg
t: +7-812 -3805033
f: +7-812 -3805033
e: Russia@coverdale.com

hands -on consultancy and development

Coverdale North America
80 Morristown Road
PMB 338
Bernardsville
New Jersey
07924
USA
t: +1-908-834 0601
f: +1-908-834 0602
e: karsten.martens@coverdale.com
w: www.coverdale.com

Coverdale

getting things done together
Coverdale helps
you achieve and
sustain the changes
you want to make
to your business

hands -on consultancy and development

Every organisation is different and has unique problems. We work with all levels of a
business in order to ensure that an effective solution is successfully developed and that
people have both the skills and confidence to make it happen. Our clients tell us that
they value the impact that we have on their businesses, the relationships we build and
the enthusiasm and commitment that we stimulate in their own people. There is a very
simple reason why we enjoy long term partnerships with so many of our clients.
We consistently deliver sustainable results.

consultancy

pages 2-7

Clear goals and the alignment of people and resources to achieve them, are
Coverdale, the founder member of The International Coverdale Group, was formed in 1965 and has

fundamental facets of every successful business. Our consultancy services are

44 years experience of working in all types of industries in over 80 countries.

custom-built to ensure that organisations succeed in the achievement of their

We offer a unique brand of management consultancy and the skills to help organisations to bring about

aims and in the delivery of business improvement. We help organisations to develop

sustained business improvement. Our people all come with strong business backgrounds, with previous

the vision, creativity and commitment to implement change. We also transfer

management experience gained at senior levels within the commercial and public sectors.

ownership of solutions, ensuring that our clients become self-sufficient and
can continue to achieve sustainable improvement.

We have the expertise at our fingertips to deliver a truly hands-on consultancy and development service.
We provide our clients with the following:
G Clarity of aims in what they are trying to achieve
G Ensuring focus of resources, effort and energy in order to achieve these aims

development

pages 8-15

Any business improvement will usually demand that people do things differently.
This means that people need to learn to operate in a different way and this, in turn,

G The alignment of people so they have the motivation and capability to deliver – hearts and minds,
the skill and the will
We do this by a mix of consulting, facilitation and training/development. This is scalable and applicable
to a whole organisation, a team or a project.

means that they need to acquire new skills. Coverdale has considerable experience
in developing and designing programmes to bring about the skills necessary to deliver
sustainable business improvement. Development should not take place in a vacuum
and it needs to be linked to the specific requirements of the business. Our tailor-made
programmes ensure that the focus of skill development is on these needs and the

Coverdale Values – We foster cooperation through our values of achievement, humanity and discovery.

business aims being pursued.

1
we help you
define your
business goals
clearly so that
others can see
them as you do
hands -on consultancy
“When I first came across the Coverdale experience,
the impact it had on me was life changing – I never
forgot it and have applied the principles and
practices unceasingly.”

Some of the key consultancy
services we offer include:
Business Improvement and
Corporate Change

p4

Facilitation

p5

Executive, Management and
Team Coaching

p6

John Bamsey, COO, UK & Ireland, Intercontinental Hotels Group

2

3
hands -on consultancy

“This is a team that really understands business,
people and business people: not many actually
understand all three. Our programme has rapidly
cemented a new team of board members, quickly
unlocking potential for the business, and then
developing it further.”
Thomas G. Martin, Joint MD, Arco Ltd.

business improvement
and corporate change

“In an ever changing and competitive market
place, we have no doubt that there is
a correlation between business issues,
team solutions and a structured approach.
Coverdale has taught us and given us the
ability to successfully manage this process.”
Ian Cockill, People Development Director, Inventive Leisure.

Some change is planned and some change is forced upon us. Either
way, organisations need to ensure that the opportunity for business

facilitation

The purpose of facilitation is to enable groups to work more
efficiently and to achieve high quality results. Facilitation can

improvement is grasped quickly and firmly. Whether it is an increase

help bring out the best in people and can ensure that the right

in productivity, an improvement in safety, a response to increased

blend of skills, knowledge and authority are brought to bear in

competition or a change in the demands of the market place…

order to achieve the desired outcome.

there needs to be a well thought-through solution and a structured
plan to implement the necessary changes.

Coverdale can provide experienced facilitators for complex or
high-risk situations where an external or neutral perspective

Coverdale’s approach ensures that a vision and a strategy for the

is needed. This can be crucial when the implementation of a

improvement or change are clearly defined, and that follow-

particular solution requires commitment from different parties.

through on implementation is complete. We have developed
a change model to ensure that any business improvement issue or
change programme is managed in a systematic and inclusive way.
One that brings about real ownership and sustainability.

Facilitation can be an effective resource for boards, executive teams
and specific task or problem-solving groups. The appropriate use
of skilled facilitators can ensure the achievement of high quality
results, and lead to real breakthroughs.

We work extremely closely with our clients to help them to achieve
lasting results. Whether it is the installation of a matrix structure,
project management culture or some specific business improvement
project, we can help.

4

5
hands -on consultancy

“My 1:1 coaching sessions clarified and focused
my thinking. But more than that, I gained fresh
perspectives and new ideas from a coach of broad
managerial experience and good sense. He didn’t
just rearrange my understanding, he added to it.”

“I would never have achieved all the results that I
have over the past 18 months without 1:1 executive
coaching support from Coverdale. The sessions have
provided me with a creative framework against
which to explore different options and avenues,
validate my thinking and review experience.”

Brian Nisbet, Director of Career Development and
Employment Centre, University of Sussex.

executive, management
and team coaching

Sheila Hoile, Director of Skills Strategy, CITB-Construction Skills.

We view coaching as a working relationship between a client

Our coaching is ultimately about improving performance.

and ourselves that brings about an improvement in personal

Coverdale coaches adopt both short and long-term approaches.

achievement. Normally the client is an individual but the client

The short term approach helps the client to achieve their

can also be a team. In a business context, the focus will usually be

immediate goals. The long term approach leaves them prepared

on improving performance, and so coaching activity is inevitably

to face further challenges.

concerned with learning and task outcome. Coverdale can coach
individuals and teams at any level – CEOs or managers, boards
or working teams.

Of course, these two approaches are not mutually exclusive.
It is no good helping people to achieve their immediate
goals and then leave them without the support needed

We believe that it is important to encourage ownership and

to ensure success. We always aim to help our clients to

sustainability on the part of the client. Consequently, our overall

develop the skills and the procedures necessary to face,

aim is to bring about self-generating improvement so that the

and overcome, future hurdles.

individual or team can grow in:
G Long-term excellent performance
G Self-review, leading to,
G Self-sustaining improvement

6

7
teamwork divides
the task and multiplies
the success

hands-on development
“The Coverdale experience is not task or role specific, it is
a learning that contributes to the total business capability
of the employee, and capable employees are ultimately
what our long term business success is founded upon.”

Some examples of the development we
offer in order to bring about sustained
business improvement include:
Leadership and Teamwork

p10

Project Management

p12

Coach and Task Facilitators

p14

David Morton, Strategic Development Director, Menzies Distribution Ltd

8

9
hands -on development

“They are helping us to harness people’s
energy and commitment and to work in an
effective and collaborative way on the key
issues that really deliver value and will
ultimately make the difference.”

“Feedback from the participants that experience
our Learning Events continues to be extremely
positive. Typical comments from participants
include “the best event I’ve ever experienced”,
“in 20 years of marketing I’ve never been so
challenged and engaged in learning”.

Peter Lobban, Chief Executive, CITB-Construction Skills.

Jennie Morris, Vice President Human Resources, Stamford Supply, Diageo.

leadership and teamwork

Many organisations are now beginning to realise the simple and

These skills, commonly referred to as emotional intelligence

powerful truth that their people are their most valuable resource.

are beginning to be seen to be as important as intellectual ability

The knowledge and experience of a workforce is vital to business

and technical skill. The development of these skills has been at the

success. Unless properly nurtured and used, this crucially important

heart of Coverdale Development work since Ralph Coverdale formed

resource may be lost and harnessed by competitors. Leaders now

the company in 1965.

need to develop a number of specific skills. These include:

Effective Leadership and Teamwork provide the platform for

G How to inspire and motivate others.

successful Business Improvement and Change Programmes.

G The ability to understand how they and their people relate

Coverdale’s approach to the development of Leadership

and react to each other.
G How to encourage co-operation and teamwork that
brings about high quality results.

and Teamwork is experiential and memorable. It leads
to lasting improvements in skill which bring immediate
business benefits to your organisation.

G How to bring about a shared vision of the future.
G How to develop a strategy and business plan which provides
direction and enables commitment from their teams.

10

11
hands -on development

“Finding a consultancy that is truly interested in
supporting you to achieve your aims in an effective,
professional way is one thing. Finding one that
really listens and, through talking with them,
clarifies your own ideas and thoughts is rare.
This is all true of Coverdale.”
Kaye Clubley, Organisational Development Manager, Kent Messenger Group.

project management

“Many strategy development, consulting and
business practice improvement organisations
are not shy of telling clients what they have
to do, but few have personnel with the
breadth and experience to assist clients
with implementing the how.”
Lance Burn, Managing Director, Solaglas MSN.

The effective use of project management skills can make a huge
contribution to all aspects of business improvement or change.
Everybody knows that successful projects can deliver brilliant

G Maintaining effective relationships: the primary point of liaison
with the project sponsor, users and all stakeholders.
G Ensuring project progress: being responsible for progressing

business benefits. However, they can also consume an enormous

the project and for the management and leadership of

amount of resource - in money, people and time. The challenge for

the project team.

managers is to choose well-honed project tools and techniques, and
to use them skilfully so that their projects deliver what is expected on time, to agreed standards and within budget.
It is often the human dimension of project management that makes

G Monitoring and controlling actions: including acquiring,
monitoring and managing all project resources allocated
and for managing the scope of the project, project
documentation and all reporting functions.

the difference between a project’s success or failure. Coverdale’s
approach to developing skills in Project Management brings this
together with the tools and techniques in a way that helps to
ensure that all key aspects of the project are skilfully managed.
Key components of our project development work include:
G Developing the project strategy: ensuring the development of the
project purposes, maintaining overall project planning direction
and guidance, recommending resolution of issues beyond the
boundaries of the project and reviewing and challenging core
business processes/systems/designs and programs.

12

13
hands -on development

“There is nothing better than operating as an in-house coach.
The ongoing support from my Coverdale coach has served to
increase my confidence and ensure that I maximise personal
development opportunities through continuously challenging
myself. I have found this journey to be exhilarating, extremely
challenging and highly rewarding. Long may it continue.”
Steve Walden, Learning and Development Programme Consultant,
AMEC Group Limited.

coach and task
facilitators

“The development of our senior management
team has been the strategic base on which
we have built the company’s growth.

David Lewis, Chief Executive, Kent Messenger Group.

Coverdale provided the tools which people have
used to reach personal and corporate goals.”

One of our fundamental benefits is that clients should transfer
newly-learned skills and behaviours into their organisation, so that
their company becomes self-supporting and achieves sustainable
business improvement and change.
Our approach is to help the organisation develop its own internal
talent pool of facilitators. This ensures that the investment they
have made is capitalised upon and the required business results
are achieved. It also ensures that the new skills and behaviours are
supported locally and helps to provide positive models for behaviour
inside the organisation.
In-house resources can be developed and used in two distinctly
different ways in order to support change, so that not only are skills
developed effectively, but also that the company achieves its goals .
The focus for ‘coach facilitators’ is learning. Coach facilitators work
alongside Coverdale to help to deliver the skills and learning events
that are fundamental for change. The focus for ‘task facilitators’ is
business results. Task facilitators work with specific project groups on
real tasks, bringing out the best in people - to achieve high quality

14

results that satisfy all stakeholders.

15
hands -on consultancy and development

our clients

It is the mix of the following that makes Coverdale
unique but it is the message from our clients that
truly differentiates us from the competition.

Over the past 44 years we are proud to have developed
excellent working relationships with our clients.

We make things happen.

Coverdale offerings include:

Key differentiators:

2007

G Organisational development and change consultancy

1996

G Vision, strategy, values development and implementation

G Co-operation – the human fundamentals of how people
need to work together effectively to produce results

G Integration and alignment – organisations and teams

G Sustainability of an intervention and transfer of ownership

G Cooperation and collaborative working

G Style of delivery – we develop real skill, not just knowledge,
leading to sustainable behaviour change

Accantia Health and Beauty

2001

ExCel

2002

QMH UK Ltd

2000

Accelerys

1999

Hilton Hotels

1998

Reed Elsevier

2001

AMEC Group Ltd

1993

Howdens

2008

Royal Academy of Arts

Amlin plc

2006

Hoyer

2007

Saint-Gobain Group

ANMW

2007

Informa Professional

2004

Scotmid UK Ltd

2008

Arcadia Group Ltd

2008

InterContinental Hotels Group

2002

Shell UK

1985

Arco Ltd

2003

Inventive Leisure

1994

Shire Hotels

2007

Argos Retail Group

2001

KBC Advanced Technologies

2007

Smith & Nephew

1997

G Project and task facilitation

BGL Group

1998

KCI Medical Ltd

2008

Southwark Council

2007

G Performance improvement – individual, team and organisation

BNFL

1990

Kent Messenger Group

2000

SPIE Matthew Hall

2008

G Behavioural change workshops based on real needs

Bruntwood

2006

Labelsco Ltd

2008

Standard Bank

2000

Caradon District Council

1996

Lancaster MBA

2007

Stolt-Nielsen

2006

Carnegie Bosch Institute USA

1991

Lawn Tennis Association

2008

Syngenta

2001

Cass Business School

2008

London Underground Ltd

1999

Thames Water

2002

G First line manager development

Cefic

2007

Mars Masterfoods

1999

the Co-operative Group

2000

G Team development

Chartered Institute of Patent Attorneys

2008

Menzies Distribution Ltd

1998

tie Ltd

2008

G Individual coaching

CITB-Construction Skills

2000

M-I Swaco

2007

TSL Education Ltd

2007

Diageo

1990

National Grid

2000

UK Sport

2002

Dollond & Aitchison

2000

Newsquest

1994

University of Sussex

2002

G Internal consultant and coach training

Dutchtone

2001

Nexus Media Communications

2006

VNU

2003

G Facilitation training
G Teamworking skills

G No gimmicks or flavours of the month – we do what is
says on the tin and have real substance based on tried
and tested principles

G Negotiation and influencing skills training

G The holistic approach to Clarity, Focus and Alignment

G Conflict resolution

G Our international presence and experience

G Difficult conversations

G Our history and roots – over 40 years experience

Electronic Arts

Norwich Union

2007

Vodafone

2003

1997

NRG International

2008

Whitbread PLC

1978

Everards Brewery Ltd

16

2008

Energizer

1989

Priory Federation of Academies

2008

WorleyParsons

G Management development
G Leadership development

G Project management training

2008

G Longevity of relationships – 96% of all our business is
repeat or referrals
G Listening to a client’s situation, understanding the real
needs and tailoring a solution to fit
G Providing a means for the implementation of solutions,
not just the solutions alone
G Flexibility of response – whatever the situation,
we react positively
G The experience of our consultants – all have held
management positions in industry

17

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Coverdale Company Brochure

  • 1. A conversation is a great way to start your relationship with Coverdale. Coverdale The Coverdale Organisation Ltd Westpoint 4 Redheughs Rigg Edinburgh EH12 9DQ t: +44 (0) 131 338 6126 f: +44 (0) 131 338 6700 e: info@coverdale.co.uk w: www.coverdale.co.uk w: www.coverdale.com Overseas offices Germany Switzerland China Coverdale Team Management Deutschland GmbH Boosstraße 3, 81541 München t: +49(0)89-6514007 f: +49(0)89-668685 e: germany@coverdale.com w: www.coverdale.de Coverdale Schweiz GmbH Dufourstrasse 25, 4010 Basel t: +41(0)61-2051940 f: +41(0)61-2051945 e: switzerland@coverdale.com w: www.coverdale.ch Austria Coverdale CS Polní 293 25245 Zvole, Czech Republic t: +420-2-57760107 f: +420-2-57760106 e: czech@coverdale.com Coverdale Management Consulting Co Ltd Third Zhiye (Dong Yu) Building Room B-2303 # A1Shuguang Xili Sanyuan Bridge Chaoyang District Beijing 100028 China t: +0086 (0) 10-58220691 f: +0086 (0) 10-58220692 e: info@coverdale-china.com w: www.coverdale-china.com Coverdale Managementberatungs und -trainings GmbH Gonzagagasse 11-17, A-1010 Wien t: +43(0)1-5334427 m: +43(0)699 10132607 f: +43(0)1-5354578 15 e: austria@coverdale.com w: www.coverdale.at Czech Republic Russia Coverdale JSC Prospekt Kosygina 28-1 195298 St. Petersburg t: +7-812 -3805033 f: +7-812 -3805033 e: Russia@coverdale.com hands -on consultancy and development Coverdale North America 80 Morristown Road PMB 338 Bernardsville New Jersey 07924 USA t: +1-908-834 0601 f: +1-908-834 0602 e: karsten.martens@coverdale.com w: www.coverdale.com Coverdale getting things done together
  • 2. Coverdale helps you achieve and sustain the changes you want to make to your business hands -on consultancy and development Every organisation is different and has unique problems. We work with all levels of a business in order to ensure that an effective solution is successfully developed and that people have both the skills and confidence to make it happen. Our clients tell us that they value the impact that we have on their businesses, the relationships we build and the enthusiasm and commitment that we stimulate in their own people. There is a very simple reason why we enjoy long term partnerships with so many of our clients. We consistently deliver sustainable results. consultancy pages 2-7 Clear goals and the alignment of people and resources to achieve them, are Coverdale, the founder member of The International Coverdale Group, was formed in 1965 and has fundamental facets of every successful business. Our consultancy services are 44 years experience of working in all types of industries in over 80 countries. custom-built to ensure that organisations succeed in the achievement of their We offer a unique brand of management consultancy and the skills to help organisations to bring about aims and in the delivery of business improvement. We help organisations to develop sustained business improvement. Our people all come with strong business backgrounds, with previous the vision, creativity and commitment to implement change. We also transfer management experience gained at senior levels within the commercial and public sectors. ownership of solutions, ensuring that our clients become self-sufficient and can continue to achieve sustainable improvement. We have the expertise at our fingertips to deliver a truly hands-on consultancy and development service. We provide our clients with the following: G Clarity of aims in what they are trying to achieve G Ensuring focus of resources, effort and energy in order to achieve these aims development pages 8-15 Any business improvement will usually demand that people do things differently. This means that people need to learn to operate in a different way and this, in turn, G The alignment of people so they have the motivation and capability to deliver – hearts and minds, the skill and the will We do this by a mix of consulting, facilitation and training/development. This is scalable and applicable to a whole organisation, a team or a project. means that they need to acquire new skills. Coverdale has considerable experience in developing and designing programmes to bring about the skills necessary to deliver sustainable business improvement. Development should not take place in a vacuum and it needs to be linked to the specific requirements of the business. Our tailor-made programmes ensure that the focus of skill development is on these needs and the Coverdale Values – We foster cooperation through our values of achievement, humanity and discovery. business aims being pursued. 1
  • 3. we help you define your business goals clearly so that others can see them as you do hands -on consultancy “When I first came across the Coverdale experience, the impact it had on me was life changing – I never forgot it and have applied the principles and practices unceasingly.” Some of the key consultancy services we offer include: Business Improvement and Corporate Change p4 Facilitation p5 Executive, Management and Team Coaching p6 John Bamsey, COO, UK & Ireland, Intercontinental Hotels Group 2 3
  • 4. hands -on consultancy “This is a team that really understands business, people and business people: not many actually understand all three. Our programme has rapidly cemented a new team of board members, quickly unlocking potential for the business, and then developing it further.” Thomas G. Martin, Joint MD, Arco Ltd. business improvement and corporate change “In an ever changing and competitive market place, we have no doubt that there is a correlation between business issues, team solutions and a structured approach. Coverdale has taught us and given us the ability to successfully manage this process.” Ian Cockill, People Development Director, Inventive Leisure. Some change is planned and some change is forced upon us. Either way, organisations need to ensure that the opportunity for business facilitation The purpose of facilitation is to enable groups to work more efficiently and to achieve high quality results. Facilitation can improvement is grasped quickly and firmly. Whether it is an increase help bring out the best in people and can ensure that the right in productivity, an improvement in safety, a response to increased blend of skills, knowledge and authority are brought to bear in competition or a change in the demands of the market place… order to achieve the desired outcome. there needs to be a well thought-through solution and a structured plan to implement the necessary changes. Coverdale can provide experienced facilitators for complex or high-risk situations where an external or neutral perspective Coverdale’s approach ensures that a vision and a strategy for the is needed. This can be crucial when the implementation of a improvement or change are clearly defined, and that follow- particular solution requires commitment from different parties. through on implementation is complete. We have developed a change model to ensure that any business improvement issue or change programme is managed in a systematic and inclusive way. One that brings about real ownership and sustainability. Facilitation can be an effective resource for boards, executive teams and specific task or problem-solving groups. The appropriate use of skilled facilitators can ensure the achievement of high quality results, and lead to real breakthroughs. We work extremely closely with our clients to help them to achieve lasting results. Whether it is the installation of a matrix structure, project management culture or some specific business improvement project, we can help. 4 5
  • 5. hands -on consultancy “My 1:1 coaching sessions clarified and focused my thinking. But more than that, I gained fresh perspectives and new ideas from a coach of broad managerial experience and good sense. He didn’t just rearrange my understanding, he added to it.” “I would never have achieved all the results that I have over the past 18 months without 1:1 executive coaching support from Coverdale. The sessions have provided me with a creative framework against which to explore different options and avenues, validate my thinking and review experience.” Brian Nisbet, Director of Career Development and Employment Centre, University of Sussex. executive, management and team coaching Sheila Hoile, Director of Skills Strategy, CITB-Construction Skills. We view coaching as a working relationship between a client Our coaching is ultimately about improving performance. and ourselves that brings about an improvement in personal Coverdale coaches adopt both short and long-term approaches. achievement. Normally the client is an individual but the client The short term approach helps the client to achieve their can also be a team. In a business context, the focus will usually be immediate goals. The long term approach leaves them prepared on improving performance, and so coaching activity is inevitably to face further challenges. concerned with learning and task outcome. Coverdale can coach individuals and teams at any level – CEOs or managers, boards or working teams. Of course, these two approaches are not mutually exclusive. It is no good helping people to achieve their immediate goals and then leave them without the support needed We believe that it is important to encourage ownership and to ensure success. We always aim to help our clients to sustainability on the part of the client. Consequently, our overall develop the skills and the procedures necessary to face, aim is to bring about self-generating improvement so that the and overcome, future hurdles. individual or team can grow in: G Long-term excellent performance G Self-review, leading to, G Self-sustaining improvement 6 7
  • 6. teamwork divides the task and multiplies the success hands-on development “The Coverdale experience is not task or role specific, it is a learning that contributes to the total business capability of the employee, and capable employees are ultimately what our long term business success is founded upon.” Some examples of the development we offer in order to bring about sustained business improvement include: Leadership and Teamwork p10 Project Management p12 Coach and Task Facilitators p14 David Morton, Strategic Development Director, Menzies Distribution Ltd 8 9
  • 7. hands -on development “They are helping us to harness people’s energy and commitment and to work in an effective and collaborative way on the key issues that really deliver value and will ultimately make the difference.” “Feedback from the participants that experience our Learning Events continues to be extremely positive. Typical comments from participants include “the best event I’ve ever experienced”, “in 20 years of marketing I’ve never been so challenged and engaged in learning”. Peter Lobban, Chief Executive, CITB-Construction Skills. Jennie Morris, Vice President Human Resources, Stamford Supply, Diageo. leadership and teamwork Many organisations are now beginning to realise the simple and These skills, commonly referred to as emotional intelligence powerful truth that their people are their most valuable resource. are beginning to be seen to be as important as intellectual ability The knowledge and experience of a workforce is vital to business and technical skill. The development of these skills has been at the success. Unless properly nurtured and used, this crucially important heart of Coverdale Development work since Ralph Coverdale formed resource may be lost and harnessed by competitors. Leaders now the company in 1965. need to develop a number of specific skills. These include: Effective Leadership and Teamwork provide the platform for G How to inspire and motivate others. successful Business Improvement and Change Programmes. G The ability to understand how they and their people relate Coverdale’s approach to the development of Leadership and react to each other. G How to encourage co-operation and teamwork that brings about high quality results. and Teamwork is experiential and memorable. It leads to lasting improvements in skill which bring immediate business benefits to your organisation. G How to bring about a shared vision of the future. G How to develop a strategy and business plan which provides direction and enables commitment from their teams. 10 11
  • 8. hands -on development “Finding a consultancy that is truly interested in supporting you to achieve your aims in an effective, professional way is one thing. Finding one that really listens and, through talking with them, clarifies your own ideas and thoughts is rare. This is all true of Coverdale.” Kaye Clubley, Organisational Development Manager, Kent Messenger Group. project management “Many strategy development, consulting and business practice improvement organisations are not shy of telling clients what they have to do, but few have personnel with the breadth and experience to assist clients with implementing the how.” Lance Burn, Managing Director, Solaglas MSN. The effective use of project management skills can make a huge contribution to all aspects of business improvement or change. Everybody knows that successful projects can deliver brilliant G Maintaining effective relationships: the primary point of liaison with the project sponsor, users and all stakeholders. G Ensuring project progress: being responsible for progressing business benefits. However, they can also consume an enormous the project and for the management and leadership of amount of resource - in money, people and time. The challenge for the project team. managers is to choose well-honed project tools and techniques, and to use them skilfully so that their projects deliver what is expected on time, to agreed standards and within budget. It is often the human dimension of project management that makes G Monitoring and controlling actions: including acquiring, monitoring and managing all project resources allocated and for managing the scope of the project, project documentation and all reporting functions. the difference between a project’s success or failure. Coverdale’s approach to developing skills in Project Management brings this together with the tools and techniques in a way that helps to ensure that all key aspects of the project are skilfully managed. Key components of our project development work include: G Developing the project strategy: ensuring the development of the project purposes, maintaining overall project planning direction and guidance, recommending resolution of issues beyond the boundaries of the project and reviewing and challenging core business processes/systems/designs and programs. 12 13
  • 9. hands -on development “There is nothing better than operating as an in-house coach. The ongoing support from my Coverdale coach has served to increase my confidence and ensure that I maximise personal development opportunities through continuously challenging myself. I have found this journey to be exhilarating, extremely challenging and highly rewarding. Long may it continue.” Steve Walden, Learning and Development Programme Consultant, AMEC Group Limited. coach and task facilitators “The development of our senior management team has been the strategic base on which we have built the company’s growth. David Lewis, Chief Executive, Kent Messenger Group. Coverdale provided the tools which people have used to reach personal and corporate goals.” One of our fundamental benefits is that clients should transfer newly-learned skills and behaviours into their organisation, so that their company becomes self-supporting and achieves sustainable business improvement and change. Our approach is to help the organisation develop its own internal talent pool of facilitators. This ensures that the investment they have made is capitalised upon and the required business results are achieved. It also ensures that the new skills and behaviours are supported locally and helps to provide positive models for behaviour inside the organisation. In-house resources can be developed and used in two distinctly different ways in order to support change, so that not only are skills developed effectively, but also that the company achieves its goals . The focus for ‘coach facilitators’ is learning. Coach facilitators work alongside Coverdale to help to deliver the skills and learning events that are fundamental for change. The focus for ‘task facilitators’ is business results. Task facilitators work with specific project groups on real tasks, bringing out the best in people - to achieve high quality 14 results that satisfy all stakeholders. 15
  • 10. hands -on consultancy and development our clients It is the mix of the following that makes Coverdale unique but it is the message from our clients that truly differentiates us from the competition. Over the past 44 years we are proud to have developed excellent working relationships with our clients. We make things happen. Coverdale offerings include: Key differentiators: 2007 G Organisational development and change consultancy 1996 G Vision, strategy, values development and implementation G Co-operation – the human fundamentals of how people need to work together effectively to produce results G Integration and alignment – organisations and teams G Sustainability of an intervention and transfer of ownership G Cooperation and collaborative working G Style of delivery – we develop real skill, not just knowledge, leading to sustainable behaviour change Accantia Health and Beauty 2001 ExCel 2002 QMH UK Ltd 2000 Accelerys 1999 Hilton Hotels 1998 Reed Elsevier 2001 AMEC Group Ltd 1993 Howdens 2008 Royal Academy of Arts Amlin plc 2006 Hoyer 2007 Saint-Gobain Group ANMW 2007 Informa Professional 2004 Scotmid UK Ltd 2008 Arcadia Group Ltd 2008 InterContinental Hotels Group 2002 Shell UK 1985 Arco Ltd 2003 Inventive Leisure 1994 Shire Hotels 2007 Argos Retail Group 2001 KBC Advanced Technologies 2007 Smith & Nephew 1997 G Project and task facilitation BGL Group 1998 KCI Medical Ltd 2008 Southwark Council 2007 G Performance improvement – individual, team and organisation BNFL 1990 Kent Messenger Group 2000 SPIE Matthew Hall 2008 G Behavioural change workshops based on real needs Bruntwood 2006 Labelsco Ltd 2008 Standard Bank 2000 Caradon District Council 1996 Lancaster MBA 2007 Stolt-Nielsen 2006 Carnegie Bosch Institute USA 1991 Lawn Tennis Association 2008 Syngenta 2001 Cass Business School 2008 London Underground Ltd 1999 Thames Water 2002 G First line manager development Cefic 2007 Mars Masterfoods 1999 the Co-operative Group 2000 G Team development Chartered Institute of Patent Attorneys 2008 Menzies Distribution Ltd 1998 tie Ltd 2008 G Individual coaching CITB-Construction Skills 2000 M-I Swaco 2007 TSL Education Ltd 2007 Diageo 1990 National Grid 2000 UK Sport 2002 Dollond & Aitchison 2000 Newsquest 1994 University of Sussex 2002 G Internal consultant and coach training Dutchtone 2001 Nexus Media Communications 2006 VNU 2003 G Facilitation training G Teamworking skills G No gimmicks or flavours of the month – we do what is says on the tin and have real substance based on tried and tested principles G Negotiation and influencing skills training G The holistic approach to Clarity, Focus and Alignment G Conflict resolution G Our international presence and experience G Difficult conversations G Our history and roots – over 40 years experience Electronic Arts Norwich Union 2007 Vodafone 2003 1997 NRG International 2008 Whitbread PLC 1978 Everards Brewery Ltd 16 2008 Energizer 1989 Priory Federation of Academies 2008 WorleyParsons G Management development G Leadership development G Project management training 2008 G Longevity of relationships – 96% of all our business is repeat or referrals G Listening to a client’s situation, understanding the real needs and tailoring a solution to fit G Providing a means for the implementation of solutions, not just the solutions alone G Flexibility of response – whatever the situation, we react positively G The experience of our consultants – all have held management positions in industry 17