1. CURRICULUM VITAE
PETER STERCKX
Summary of Qualifications
Currently I’m working as project manager in Atos Worldline. I’m responsible for the
Company wide deployment of the following ITIL processes through the Astra Program :
change management, incident management, problem management, configuration
management, release management, event management, capacity management,
availability management, IT service continuity management, service level and service
catalogue management. I’m reporting directly up to CEO level.
Previously I was employed at HP where my last position was Account Delivery Leader
for the General Motors Financial account. Within the Hosting Global Service Contract
I was responsible for the following capabilities : database (Oracle, SQL, Informix,
SAP and Sybase), batch scheduling, COTS products and middleware. I lead the 24x7
operations globally.
My former role at HP was Wintel Capability leader for the General Motors and ALLY
account. I was responsible for around 400 wintel servers in Europe supporting all
business process area’s within GM. I led the 24x7 operations for servers located in a
number of datacenters or local sites in Europe, with support teams located in different
European countries.
Previously I acted as European change manager again for the General Motors account.
I was responsible for a European wide deployment of the ITIL change management
process, and making sure this was adhered to for all changes within GM’s infrastructure,
this included server hosting, mainframe, network, etc etc. , all this in a multi-vendor
environment.
I am as well an ITIL certified service manager with practical experience in several
process areas.
Before I joined the GM account, I developed myself through several roles within the
Business Exchange Services organization.The Business Exchange Services organization
manages Electronic Data Interchange messages between a customer and its trading
partners or between business partners, this over a variety of communication methods.
Within this organization I started off as Systems engineer, evolving into infrastructure
technical coordinator, Project Manager, Client service manager with last role of
Team Leader Client Application Development and Offering Development.
I bring 20 years of operational knowledge, including project management experience
for smaller to medium sized projects.
Certifications
Current Certifications Year Attained
ITIL service management - Foundation 2005
ITIL service management - Manager 2005
Scrum Fundamentals – SFC 2016
PRINCE2® Foundation 2016
PAGE 1
Education
UNIVERSITY DEGREE IN :
Applied Economic Sciences,
Limburg University Centre,
Diepenbeek, Belgium

Languages
DUTCH (native)
ENGLISH
SWEDISH
FRENCH
GERMAN
SPANISH

Personal Data
NATIONALITY: Belgian
DATE OF BIRTH: 30/03/1973
ADDRESS :
Van De Wiellei 76
B-2930 Brasschaat (Belgium)
MOBILE: 0479 66 66 02
E-MAIL: peter.sterckx@outlook.be


2. CURRICULUM VITAE
PETER STERCKX
HP June 2016 – now
Customer Atos Wordline
Role Project manager
Responsibilities End to end process implementation :
• Deliver assessment report and gap analyses off current vs future state
• Identify & engage key players
• Design process, KPIs, organization and tool
• Create process deliverables and assign people in their process roles
• Train the organization
• Setup governance structure
• Process KPI and reports
• Creation future process roadmap
• Facilitate audit and corrective actions
• Report up to CEO level
HP March 2013 – May 2016
Customer GM Finance
Role Global Account Delivery Leader
Responsibilities • Provide 24*7 operational support for the different capabilities
• Manage delivery teams located globally
• Support new projects within the GM Finance Infrastructure
• Adhere to the agreed SLA s
• Manage in a multi vendor environment
• Deploy all new infrastructure according to GM and HP standards and maintain ongoing infrastructure to
the same standards.
• Adhere to all ITIL processes as established in the GMF organization
HP January 2010 – March 2013
Customer GM and ALLY
Role GM Server Operations Hosting Services European Wintel Capability Leader
Responsibilities • Provide 24*7 operational support for around 400 wintel servers
• Manage delivery teams located in Europe
• Support new projects within the GM Wintel Infrastructure
• Adhere to the agreed SLA s
• Manage in a multi vendor environment
• Deploy all new infrastructure according to GM and HP standards and maintain ongoing infrastructure to
the same standards.
• Adhere to all ITIL processes as established in the GM organization
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Relevant Project/Customer Experience

3. CURRICULUM VITAE
PETER STERCKX
EDS June 2006 – December 2009
Customer GM
Role GM Server Operations Hosting Services European Change manager
Responsibilities • Adhere with other ITIL process areas
• Apply ITIL framework – with focus on change management
• Provide ITIL process consulting
• Implement and manage continuous process
• Collect and analyze performance data and validate that service level agreements are being met to avoid
financial penalties.
• Coordinate and facilitate CAB / EC meetings
• Produce and review Forward Schedule of Changes (FSC)
• Receive/manage RFCs to fulfilment
• Ensure RCA for failed Changes
EDS September 2004 – June 2006
Customer GM
Role GM Europe Change manager
Responsibilities • Lead the global Multi-Vendor change management process and tool implementation
• Represent GME and participate in the Global Delivery Transformation (GDT) change management
activities
• Ensure that changes within the operations organization are authorized, prepared, and implemented in a
controlled manner
• Ensure that all proposed changes are subjected to an authorization process, including assessment for
impact and resource requirements
• Facilitate the Organizational Change Review Board (OCRB)
• Responsible for ensuring Requests for Change (RFC) are received, logged, and allocated a priority in
collaboration with the initiator
• Monitor and review entire change control process
EDS July 2003 – August 2004
Customer GM, Delphi, Gates
Role Team Leader Client Application Development and Offering Development
Responsibilities • Ensuring all team’s activities are performed to Quality standards and managing according to GSMS and as
agreed in the project plan
• Achieving acceptance of each new release from the Client Operations Team leader to time, budget and
quality standards, with no adverse impact to clients already in production
• System and database administration of all BES BE/ES systems, including all required maintenance and 3rd
party software upgrades
• Ensuring best practices, procedures and tool sets are used to maximise project delivery productivity
• Providing technical support for bid work, to ensure that the infrastructure can support all new clients
• Providing Career Planning advice and guidance to direct Reports
• Performance Management Process for direct reports
• Technical lead of the migration of the legacy mainframe based EDI infrastructure towards the GME EBCS
ATOS based infrastructure.
• Technical lead of the close down of the legacy mainframe based EDI infrastructure
PAGE 3
Relevant Project/Customer Experience (continued)

4. CURRICULUM VITAE
PETER STERCKX
EDS February 2002 – June 2003
Customer GM, Delphi, Gates
Role Team Leader Offering Development & Configuration Management SME
Responsibilities • Ensuring all team’s activities are performed to Quality standards and managing according to GSMS and as
agreed in the project plan
• Detailed planning, management and control of all ongoing projects
• Handover of each release to the Client Operations Team leader for acceptance testing (Acceptance for
client specific development will be also done by the specified client)
• Achieving acceptance of each new release from the Client Operations Team leader to time, budget and
quality standards, with no adverse impact to clients already in production
• System and database administration of all BES BE/ES systems, including all required maintenance and 3rd
party software upgrades
• Delivery of all infrastructure projects to time, budget, quality and total satisfaction of the client
• Ensuring best practices, procedures and tool sets are used to maximise project delivery productivity
• Works closely together with the Client Application Development (CAD) teamleader to efficiently share
people and resources between the various BES BE/ES teams.
• Create and implement Configuration Management plan in the production support project and change
control in the organisation.
EDS January 2001- February 2002
Customer GM
Role Client Service Manager and project manager GM
Responsibilities • Service Level Management and Metrics Management of all ongoing projects to time, budget, quality and
total satisfaction of the GM client
• Providing GM client with incident reports for any unplanned interruptions to the standard service
• Providing GM client and management team with advanced notice of scheduled down time
• Pro-active communication with GM client to seek feedback on client satisfaction and identify ways of
constantly improving service quality;
• Actively work with GM client to manage Request Management for Organic Growth, and schedule those
for delivery.
• Organizes GM Client Billing & Invoicing (both for transactional services as for man time business)
• Periodic project status reports for GM client
EDS January 2000- January 2002
Customer GM, Delphi, Gates
Role System Engineer – Technical coordinator
Responsibilities • To report formally bi-weekly on development and maintenance progress to Offering Development Team
leader for infrastructure releases.
• To ensure control over CR’s & Issues regarding any Infrastructure work performed out of BES BE/ES .
Ensure that these CR’s & Issues are kept up to date.
• To organise and control the work of the project team for the Antwerp Infrastructure project, assigning
tasks to team members
• To lead the team in the development and maintenance of the assigned MF work
• To ensure that all development and maintenance work within the team is carried out to the appropriate
standards
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Relevant Project/Customer Experience (continued)

5. CURRICULUM VITAE
PETER STERCKX
EDS June 1998- December 1999
Customer GM, Delphi, Gates
Role System Engineer
Responsibilities • Creating EDI translations and adjusting existing translations according to the needs of specific customers.
This involves contact with the customer to become aware of the requirements, solving outstanding issues,
testing, implementing required changes and documenting.
• Performing call out after office hours.
• Solving urgent production problems.
• To complete assigned development and maintenance infrastructure work in accordance with the
appropriate Codes of Practice & other valid procedures
• To provide timely information to the Team Leader/Project Leader as required in respect of task progress
• To participate in 3rd line support activities
• To analyse Change Requests/Problem Requests and propose appropriate and cost-effective solutions
• To design, construct, test, and implement solutions through application of appropriate software
development life cycle methodology
EDS March 1997- May 1998
Customer GM, Delphi, Gates
Role System Engineer – Cooperator
Responsibilities • Creating EDI translations and adjusting existing translations according to the needs of specific customers.
This involves contact with the customer to become aware of the requirements, solving outstanding issues,
testing, implementing required changes and documenting.
• Full development of the EDI translations and infrastructure changes related to the new MGO system
(replacing AMK). Taking care of the smooth transitioning from AMK to MGO.
• Giving courses to colleagues on EDI topics (translation, EDI infrastructure, job flows, database)
• Performing technical analyses of new business, estimate and implement, plan and coordinate.
• Performing call out after office hours.
• Solving urgent production problems.
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Relevant Project/Customer Experience (continued)