1. CURRICULUM VITAE
Kapil Sharma
Prince 2 Practitioner & CobiT 5.0 Certified
Current Address:
House no – I-385, First floor,
Sector - Delta-2
Greater Noida (UP) - 201308
Phone: +91-9711635294 / 9811825294 (Delhi)
Email: kapilprofitmakers@gmail.com
Objective
Change Manager - 11 years experience with extensive subject matter expertise in IT Services
Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning,
and developing cost effective solutions to meet customer business requirements. I want to use
my experience to carry out my tasks with efficiency, professionalism and cost effectiveness.
EDUCATIONAL QUALIFICATION
Qualification Institute University
High School Dhanauri Kalan UP Board
Sr. Secondary JAS I/C Khurja UP Board
B.Com Meerut University Meerut University
M.B.A in IT(Information
Technology)
ISBM College Bangalore ISBM College Bangalore
Professional Qualification
 Done ITIL V3 Certification.
 ITIL Intermediate RCV (Release, Control & Validation) Certified.
 Prince 2 Foundation & Practitioner certified.
 CobiT 5.0 certified
 Diploma in hardware and Network engineering from Jetking.
 DOEACC ‘O’ & ‘A’ level certified (equivalent to BCA).

2. Work Experience
1. Company : Royal Bank of Scotland.
Designation: Change Manager.
Duration : 19th
October 2011 to Till Date.
• Manage all aspects of the end to end Change process
• Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues
an agenda and circulates all requests for changes to Change Advisory Board members in
advance of meetings to allow prior consideration
• Decides which CAB members will come to which meetings, who gets specific RFCs
depending on the nature of the RFC Convenes urgent CAB or ECAB meetings for all urgent
RFCs
• Chairs all CAB and ECAB meetings
• Authorize acceptable changes, either alone or after a CAB or ECAB has taken place
• Issues change schedules
• Liaises with all necessary parties to coordinate change building, testing and implementation, in
accordance with schedules
• Updates the change log with all progress that occurs, including any actions to correct
problems and/or to take opportunities to improve service quality
• Reviews all implemented changes to ensure that they have met their objectives; refers back
any that have been backed out of have failed
• Reviews all outstanding RFCs
• Analyses change records to determine any trends
• Produces regular management reports
• Responsible to design the processes necessary to achieve the objectives of the business
plans that are created by the Business Leaders
• Update and approval of documents (procedures, work instructions/protocols) to support the
process
• Authority to make changes in the process and manages the entire process improvement cycle
to ensure performance effectiveness
• Responsible to communicate to the operational managers the details of the processes that the
operational managers are responsible to execute
• To ensure that standardized methods and procedures are used for efficient and prompt
handling of all changes
• Ensures coordination of build and test environments teams and release teams
• Work collaboratively with application and Infrastructure teams to manage the change
management queue and ensure that all active changes are being pro-actively managed.
• Perform regular audits and ensure full compliance to defined Change Management process.
• Conduct regular in-house training programs to ensure knowledge sharing and experiences
with a view to provide all with required technical expertise to execute their jobs efficiently.
• Chair conflict management, GMPCF board weekly to ensure that there is no conflict or
dependency on other services or changes.
2. Company : HP India Pvt. Limited.
Designation: IT Service Delivery Consultant II
Duration : May 2011 to October 2011.
Client : Centrica (British Gas)

3. Change & Release Manager:
• Managed all aspects of the end to end Change & Release process.
• Update service knowledge management system
• Ensures coordination of build and test environments teams and release teams
• Ensures teams follow the organisation’s established policies and procedures
• Provides management reports on release progress
• Service release and deployment policy and planning
• Chairs all CAB and ECAB meetings
• Authorizes acceptable changes, either alone or after a CAB or ECAB has taken place
• Responsible for defining and implementing a maintenance window to satisfy business needs
by liaising with all stakeholders.
• Responsible for obtaining senior management approval for normal changes with major scale.
• Review and assess the changes that can be considered as standard change.
• Keep all RFC records up to date in the IT Service Management toolset and review the status
• of all RFCs on a regular basis
• Manage and distribute the Forward Schedule of Change (FSC).
• Responsible for post implementation review (PIR) process.
• Always provided support during non-business hours to support major events and emergency
changes.
• Ensure continuous process improvement is implemented and aligned with business
objectives.
3. Company : Artech Infosystems Ltd (Client IBM India Pvt. Limited).
Designation: Change Manager
Duration : Nov 2009 to Mar 2011.
Client : Hertz, States Street
Job Profile:
Change Management:
• Register, filter, prioritise and categorise RFC’s
• Verify if CAB is required to authorise the Change under consideration accept RFC’s.
• Verify with the Change requestor if proposal is acceptable.
• Update the Forward Schedule of Change (FSC).
• Chair the Change Approval Board to authorize Change.
• Approve Change where the change is a Standard Change or Minor and the CAB has
delegated the authority.
• Authorise execution of the back-out plan if the implemented Change is not OK.
• Exchange information with Configuration and Release Management.
• Evaluate Changes, where appropriate.
• Propose, define and describe (model) Standard Changes Providing final approval for the RFC
after Change Approvers have all indicated their approval for the RFC.
• Each change is assessed for risk, by the business and IT, to capture the business impact and
severity of its implementation.
• Coordinating and communicating changes between customer and service provider and
manage the changes as required.
• Notifying, for changes that went through the CAB, affected parties via the essential tool that
changes are scheduled, approved, and ready to be implemented and activated.

4. 4. Company : Auqual Infotech Pvt Ltd.
Designation: Process Analyst.
Duration : Jan 2005 – Nov 2009.
Client : British Telecom
Job Profile:
• ITIL based Change Management Process design and development for a service provider and a
financial sector client.
• This process included Closed Loop Change Management, ensuring that all changes to in scope
items where validated in both the environment and the database.
• Responsible for a broad range of day-to-day operational and developmental activities.
• I also acted as the IT Service Manager in which capacity I implemented several ITIL processes,
deployed mobile email, and implemented an increased level of automation in all business
activities working closely with the business users.
• I completed this engagement by bringing on-board an external partner to provide day to day IT
planning, operations, support, and management.
Technical Skills:
• Worked on C, C++ and Data structures side by side and made several projects in that.
Tools Used:
IBM Maximo, BMC Remedy, Mainframe, FPDB, GEL, HPSM 9.1, Service Manager and Service
Now (Upcoming tool under migration).
STRENGTHS
Quick Learner
Self Motivated
Team Spirit Person
I always strive for excellence, accuracy and continuous improvement in all areas of my current role.
PERSONAL DATA
Father’s Name: Ramprakash Sharma
DOB : 08 July 1982
Marital Status: Married
Languages : English, Hindi
Nationality : Indian.
Passport No : M0481425
Date:
Place: Signature: