Paul Finkelstein resume

Paul E. Finkelstein
Work: 1-720-396-9505
Home: 1-630-904-0507
Cell – 1-630-330-0017
E-mail paul_finkelstein@comcast.net
23303 Rebecca Court
Naperville, Illinois 60564
Objective
· To secure a position utilizing my extensive
management, Security/Audit, distributed client
services and customer interface experience
Professional
experience
2011 – Present IBM Global Services
Naperville, Illinois
Manager, Security Operations Management/Integrated Technology
Delivery, Service Management
· Ensure the successful delivery of security services
and operations for a set of clients in our Strategic
Outsourcing business
· Share information and assign work to link
employees' work to IBM's strategy, market
performance and local organization's goals.
· Simplify complex goals and help individuals and
teams to align priorities with IBM's strategic
direction.
· Assign individuals and collaborate with other
leaders to allocate employee resources in a manner
that best meets IBM, project/account, and individual
development needs.
· Accept accountability for business results including
meeting client satisfaction, productivity, financial,
and other business measurements.
· Lead or participate in organization planning,
providing leadership and support to ensure that
business objectives are met.
· Foster teamwork and inclusion across
organizations, cultures and geographies -- and
promote IBM's diversity and inclusive leadership
and IBM Values.
· Support activities and projects involving cross-functional
teams which contribute to IBM success.
· Provide employees feedback to improve
performance.
· Establish clear performance expectations and hold
people accountable for results. Recognize
contributions by employees and teams.
· Lead by example in all activities. Lead in a manner
that enhances IBM's climate and business results.
· Support change, encourage employees to innovate,
evaluate suggestions, and remove obstacles to
implementation.
· Assure employee equity and encourage employee
growth and opportunity.
· Advise and coach employees to help them develop
their skills and capabilities to best meet their career
desires and current or future business needs.

Paul E. Finkelstein
Work: 1-720-396-9505
Home: 1-630-904-0507
Cell – 1-630-330-0017
23303 Rebecca Court
· Execute processes for the normal operation of
employee programs.
· Analyze and interpret new situations.
· Resolve complex problems independently or
through the management of others.
2008 – 2011 IBM Global Services Naperville,
Illinois
Security and Audit Service Delivery Manager -
Equifax /Integrated Technology Delivery, Service
Management
· Ensure audit readiness by using ITCS104 and
ISeC/GSD331/Equifax Book of Record standard
guidelines and security self-assessment workbooks
· Maintain security policies, processes, and tools and
acts as the primary focal for auditors, SARM, DCA,
and delivery teams. Track process handling and
implementation via CIRAT database to ensure
security compliance.
· Lead security-related audits. Provides
recommendations to management and customers
regarding security-related operations.
· Point of contact for the customer for the delivery of
IBM security services per the contract.
· Complete all daily security tasks and activities
required by the contract
· Implement and maintain documented best practices to
support the customer's security posture and
compliance, and to assure that contract services meet
audit requirements
· Manage compliance within the Issue Risk and
APAR Tracking System for the account.
· Validate existing background checks or open up
new request for new IBM employees joining the
account.
· Manage day-to-day physical and logical security
issues.
· Receive and provide to client and Service delivery
all security advisory notifications, ensure
scheduled for implementation.
· Revalidations and Entitlements—Work with
customer on multiple ID revalidations throughout
the year.
· Perform quarterly Mainframe ID revalidations

Paul E. Finkelstein
Work: 1-720-396-9505
Home: 1-630-904-0507
Cell – 1-630-330-0017
23303 Rebecca Court
utilizing custom scripts which interface with the
IBM Global tool, URT (User Revalidation Tool)
· Interface for all access requests into the account
both for IBM and Equifax
· Minimize audit exposures by creating appropriate
risk waivers and presenting to client.
· Liaison for SSO organizations associated within
the account to mediate pending issues.
· Work closely with the SARM organization to
ensure global security compliance.
2007 – 2008 IBM Global Services Chicago,
Illinois
File Transfer Team Lead/Integrated Technology
Delivery, Service Management
· Responsible for leading a team of 15 file transfer
employees.
· Experienced in driving team members to meet
SLAs, and maintain workload distribution balance.
· Accountable for SLA measurements/ created and
presented metrics to executives within IBM and
Bank of America.
· Coordinate deliverables that span multiple
organizations.
· Developed and implemented new processes
associated with Change/Problem management,
server monitoring and file transfer certification
renewals, which significantly improved client
services and reduced customer escalations.
· Identified efficiency/improvement opportunities
including a migration to the Citrix Socks Proxy
Servers eliminating the need for 2 laptops per
team member and a restructure of the team to
allow customer focus and meet SLA
commitments.
· Ensure problem queue and customer requests are
worked promptly.
· Primary interface for customer communication
into team, work closely with the Service Delivery
Manager in handling escalations.
· Provide Technical OS direction associated (Unix,
Mainframe, Windows) SFTP, FTPS, HTTPS, AS2,
FTP with PGP, Connect Direct with secure plus,
etc. protocols setups.
· Recipient of Service Excellent Award – Dedication
and willingness to go "the extra mile" has resulted
in the highest level of customer perception and
feedback since IBM took over support.
2004 – 2007 IBM Global Services

Paul E. Finkelstein
Work: 1-720-396-9505
Home: 1-630-904-0507
Cell – 1-630-330-0017
23303 Rebecca Court
Schaumburg, Illinois
First Line Manager/Development Manager - On
Demand OS Provisioning, Global Technology
Management Competency
· Effectively managed matrix organization
distributed across two geographies (US & France)
consisting of System Engineers & Architects.
· Shifted team strategy from offering multiple rigid
deliverables to a single customizable offering,
resulting in costs savings and increased customer
satisfaction
· Consolidated multiple subteams with narrow
focus to a single large team with expertise in all
areas. This proved to be very successful, allowing
staff to participate in the many parallel projects
· Project Manger for the Linux Client rollout for
Client Platform Solutions. Gave business direction
to temporary project managers for larger projects
· Primary interface/managed contracts with
vendor’s associated hardware and software
licenses.
· Maintained strong focus on and understanding of
infrastructure security policies & tools such as
GSD331, ITCS104, TSCM and ESM (Team has to
ensure that devices are compliant to policies
before being declared in production)
· As primary team customer interface, conduct
regular meetings with Executive/Director level
customers on understanding requirements
· Accountable to a budget and created/presented
financial metrics to executives.
· Recognized by team for focus on fairness and
quality.
· Promoted work life balance for the team and
achieved required department utilization targets.
· Extensive experience with performance
monitoring, reviews and salary administration.
· Invention Achievement award given in 10/2006.
1998 - 2004 IBM Global Services
Naperville, Illinois
First Line Manager/Service Delivery Manager for
Large Enterprise-wide UNIX server team,
Unix/Intel Desktop Team and support staff

Paul E. Finkelstein
Work: 1-720-396-9505
Home: 1-630-904-0507
Cell – 1-630-330-0017
23303 Rebecca Court
· Managed 23 people in (5 states) spread across the
UNIX/Intel support, Security, Engineering &
Monitoring (HP IT/O) groups.
· Changed staffs focus from supporting a limited
set of customers to supporting all customers
simultaneously. Significantly reduced costs for
IBM and Lucent through a 50% staff reduction
while increasing productivity and boosting
utilization.
· Primary customer interface for all service delivery
issues
· Primary interface for vendor management
associated hardware and software licenses.
· Transition Manager for moving the Lucent
Wireless (Distributed Computing business
(Unix/Intel) under IBM control
· Management audit focal for third line director’s
organization (Supporting audits on multiple
accounts)
· Primary security delivery management
responsibility for UNIX security, instituted Health
checking, APAR management, and ID
management requirements
· Passed all audits conducted on team
· Instituted automation of server installations,
availability and security monitoring via ITO (HP
product)
· Recipient of several BRAVO team awards and
stock grants for excellent work ethic
Special Skills
· Extensive Knowledge Project Managements tools
including Microsoft Project
· Good understanding of Financial management
process and tools
· Experienced in executive management
communication
· Familiar with all IBM management and productivity
tools
· Very well versed in all MS Office products
· Knowledgeable in AIX “NIM”, Linux ”Kickstart”,
HP “Ignite”, Windows “RDM”, Solaris “Jumpstart”
and TPM OS Provisioning technologies.
· SQL User
Education/Other
· Kean University, Union, New Jersey
· Patent # 8584115: - Co Inventor of Automated
Operating System Device Driver Update

Paul Finkelstein resume

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Paul Finkelstein resume