The document outlines a knowledge management report by Varun Kumar Singh on XYZ Technologies, focusing on the changes after adopting standard industrial processes, integration with BPO, and the benefits of an integrated model. XYZ is highlighted as a leading IT solutions provider with customized offerings that enhance operational efficiency and profitability. The report details procedures for maintaining ATM uptime, cost-saving measures, and solutions to issues affecting ATM security and cash management.

1. Knowledge Management
Submitted to:-
Mr Supratik Ghatak
Submitted by:-
Varun Kumar Singh B-50
(PRN-15020441299)

2. Objectives
 To identify the changes in XYZ technologies after adoption
of standard industrial process
 To understand how IT is integrated with BPO
 To understand the benefits of integrated model

3. Introduction
• XYZ is a leading IT solutions provider, offering
Applications, Business Process Outsourcing (BPO) and
Infrastructure services globally
• XYZ won “Most Distinguished Digital Company” of the
year award in 2015
• XYZ certified at level 3 of PCMM( People Capability
Maturity Model
• XYZ recognizes as leader in 2014 IAOP global outsourcing
list

4. CompanyOverview
• XYZ keeps in mind the rapidity of changes in the external
environment, in their offerings and in the overall business
environment that they work in. They provide customized
versions of the solution for each business activity as per
process requirements. They provide cutting edge solution to
increase operational efficiency and profitability.
• Building new standards in performance with unique and
personalized services

5. XYZ IntegratedSolutions
XYZ Integrated Solutions (XINT) combines all technology interventions -
BPO, Applications and Infrastructure management services and Process
Consulting

6. Procedureto be followed
• Cost Effective business Processing
• Risk mitigation to framework to ensure strong compliance and
data security standards
• Financial services competency center to provide impetus to
service capital market clients
• Flexible model to support volumes spikes and drops

7. Proceduresfollowedin one of the Process
• Continuous Monitoring of Up time of ATM’s
• Helps in reducing cost
• Have flexible team who can adjust to any location
• Single point accountability
• Agile Deployment and Support
• Maintaining higher uptime

8. Advantagesof IntegratedApproach
• Helps in Business Process Optimization
• Delivering unified Service
• Saving higher cost
• Lot’s of resources and time saved

9. Problemand Solution
• Maintaining uptime of ATM’s
Solution Used :- Coordinating with different vendors and
giving them deadline to achieve it
 Robbery Effects in ATM’s
Solution Used :- Deploying security guard along with
employing CE, CM and RCM for every site to have better
accountability
• Cash Out of ATM’s
Solution Used :- Authority given to cash team to fill ATM
before or after actual cash scheduling is

10. Thank You